EJ Home Services

It could be an unpleasant experience if you are in need of a plumber and must find one by searching online. While Yelp or Google reviews might improve your odds of finding an honest, capable plumber, how many people writing these reviews really are in a position to knowledgeably evaluate a plumber's work?

I found E J Plumbing by asking a plumber I know who was too busy to do my job for a first-rate recommendation for a plumbing company. That recommendation was seconded by someone who refers people to plumbers on a daily basis, a leak detector company owner.

E J Plumbing did, in my opinion, quite a difficult job replacing with a ball valve a home shutoff gate valve that did not seal. The job was complicated because it was located on several old galvanized pipes below the shutoff valve that if jarred could have doubled or tripled the cost of the job. Also, there was very little room around the valve. The finished job is flawless and looks beautiful. I say this because I have done a moderate amount of plumbing as a homeowner but this job was well beyond what I would have considered doing myself. In addition, though the job was more involved and took much longer than the work that was quoted, they were willing to stand behind the original quote. I liked Daniel, the company owner, and his two assistants, Santiago and Daniel, as people, and liked welcoming them on my property. In addition, I liked them for their gracious willingness to go well beyond what one can reasonably expect for a fixed price job.

EJ responded the same day when I called them for diagnosis to our water heater. Sam came over on time, and figured out what's wrong quickly. The inspection is free and they give clear quote afterwards and allow me to decide on my own without pressure.

When I made the decision to accept their quote, they came back very quickly on the same day too and have it fixed. Shoutout to Sam for his good service and it was a pleasure experience with EJ

Alredo, did a solid job and got the electrical issues at my home fixed within an hour of arrival. Recommend for friends and family.

sam was super helpful in giving good advice and suggestions on how to proceed with water heat pump! on time and efficient!

I have used EJ services several times. Their response is quick and the work is well-organized, good and kind enough.

This time, Sam and the team came out to fix our problem around kitchen disposal. They share some options to fix then we can choose one. The work is well-organized. Very kind and friendly.

Hurrah! The hot water is back on after replacing a failed igniter. I won't have to take another shower at the senior center. :-)

Samuel came out and introduced himself and took off the panel and took a look. Identified the part and they had it in stock and problem solved!

My tankless water heater is from Noritz and I learned of EJ from Noritz so definite A+ for EJ.

We'll be calling EJ again if another plumbing issue arises whether or not it's the Water Heater itself

I'm changing my rating here on EJ Services concerning the water heater installation they performed to ONE star.
On 06/26/24 I contacted this company for a water heater replacement. I decided this was needed because for one the current water heater was about 20 years old plus I already purchased a pilot kit that I installed which didn't work.
So two technicians came to my address. I work from home and the water heater is located just outside my front door of my condo. I had my front door open and can see pretty much most of what they were doing. My at homework computer station close to my front door.
The invoice was higher at $2,328 for a 40 gallon tank but I didn't have a lot of time available to obtain other estimates from companies at the time.
Samuel was the main employee doing the work and at the time he seemed to be honest and professional in his work plus what he was telling me.
After the install they left my residence and I had hot water again after about an hour had passed.
I forgot that a PG&E person was scheduled to my residence because I was thinking of replacing another part from the water heater. This person suggested since he was already here, he would check for leaks. He said all the piping was fine except there was a non-hazardous leak at the main valve. This is the valve that allows you to shut off all gas going to the water heater. He told me that this was a basic check that EJ Services should've performed and yes he did ask me who did the work. He even wrote this information into his report that he gave me.
Later after PG&E was gone, I called EJ Services. They sent out the same people that did my water heater installation. After arrival Samuel said the service call would be $150 plus something around $50 for the part. He attempted to tell me that the main valve wasn't part of the water heater installation. I told him you don't know who you're talking to. I know a lot about subcontractors and contractors and work that's done plus what is considered a complete job. I was the person who for example worked as Subcontract Administrator for the electric rail line between San Jose Ca to San Francisco. After a back and forth, I told him he needed a management decision for a no cost invoice or another words it's part of the original invoice contract I already paid. He did call and was told to do the work at no cost.
This is where things go south!
Lewis a manager at EJ Services calls me. During our long conversation he admits Samuel told him there was a non-hazardous leak at the main valve. Lewis suggested that Samuel didn't inform me of this leak because he didn't think it was necessary.
Do you think this sounds reasonable?
If for example your car was leaking oil before an oil change, do you think it's reasonable that a mechanic should inform you of this or just ignore it?
Later on 07/03/24 I receive a no cost invoice and it's bad enough that in it Samuel lies about what took place concerning the main gas valve but he also makes a statement that says that if this main valve should fail, EJ Plumbing will not be held liable. Keep in mind the original invoice has no breakdown of costs for materials. It's one line item for $2,318.
Also consider that this company has published a Code of Ethics on one of their history pages.
Further all of what I'm sharing is odd coming from a family company that was first established back around 1878.
I sent this company feedback on a questionnaire they sent to me.
I told them their employees Samuel and Lewis are unprofessional and lied and made every attempt to perform a cover up instead of admitting their oversight of not simply replacing a main gas valve to my water heater that really is part of the $2,318 paid; period. An apology and we would've been done, right?
I informed at some point to not only Samuel but Lewis too that if we were in Small Claims Court a judge would find it reasonable that the initial work performed was incomplete. As evidence from my next door neighbor that had an exact same 40 gallon water heater with everything replaced which included the main valve!
What do you think?

I recommend not to use EJ Services. Tell your friends too that this company will attempt to evade responsibility and they will try to charge you for work that is covered in the original work they performed. Don't fall victim to their unscrupulous tactics and select a different company that does service of what you need.
You don't want or need the headache EJ Services will give you.

Another update to my last review!
So in these last 2.5 months, we have used EJ plumbing service 3 times, Jairo installed 1 pressure regulator and 2 sump pumps for us, and all of them leak. They went back 2 times to fix the regulator and 1 sump pump, and last night the last sump pump broke. I dont know what to say at this point. And their fee is expensive, so you would think their work should last more than 2 months. Never again! And I hope everyone stay away from this business as well. Such a waste of money! And we paid them thousands for those job!!

Antonio came out to replace a bathroom faucet. He was on time, explained everything that needed to be done, and was friendly and professional. We had a bit of a tough situation in that a previous contractor cemented our pedestal sink to the floor, so Antonio couldn't move the pedestal to easily get to the pipes. It was a tight squeeze to access everything, but Antonio worked his way through the issue with no complaints. Excellent work. EJ Home services was also great at keeping us posted on arrival times, etc. Not the least expensive company in town but overall a very professional company, and I highly recommend them.

Bruce was absolutely incredible. Our challenge was two-fold. We had a faulty supply line in one bathroom sink, and then we had a wobbly toilet in a different bathroom.

We called around to several plumbing companies and EJ Plumbing was immediately responsive and we were able to book an appointment within a day.

On appointment day, this was done as a consultation. Evaluate our situation and then offer the appropriate guidance on what to do to solve it.

Turns out, Bruce was able to determine exactly what was needed, he even phoned a few other colleagues in the area to see if they might be available to help knock this out on the same day.

Lucky for us, Bruce was very clear on the cost estimates, let us know that some team members were in the area and could come by to help. We agreed.

Thanks Bruce! And thanks EJ Plumbing

Our landlord hired EJ to tackle a challenging sewer line issue, and we were fortunate to have Ben Maher assigned to the job. From the moment he arrived, it was clear we were in the hands of a consummate professional. The problem was far more complex than anticipated, but Ben handled it with impressive expertise and grace. He kept us fully informed throughout the process, ensuring we understood each step of the diagnosis and resolution.

Ben's colleague, Jonathan, also contributed significantly. Together, they not only provided a reliable short-term solution but also laid out a thoughtful plan for a long-term fix. Their ability to communicate clearly, address our concerns, and maintain high customer empathy truly set them apart.

Watching Ben in action, demonstrating leadership, deep technical knowledge, and genuine care for our home, was a refreshing experience. This has been one of the most positive encounters we've had with home maintenance. Kudos to Ben and Jonathan for their outstanding work!