Elegance Preserved

Excellent customer service!! Elegance preserved is quick to respond and gave me updates during the cleaning process. They were able to repair my wedding gown tulle tear and veil tear and thoroughly cleaned my wedding gown with multiple beaded embellishments back to pristine condition.

It was a great relief to know the dress was in good hands! I did a lot of research for dry cleaning providers and it paid off to go to a business that specializes in gown preservation, has great reviews, and even can come to your home to pick up and deliver the gown after cleaning. Great prices too!

Editing to add: thanks for reaching out about the lace shrinking - hoping with advice from the tailor it can either be steamed to loosen a bit or it can be worked around

I bought a wedding dress at a discount because it was a sample dress. So it had some minor makeup smudges and needed a cleaning before going off to the tailor. Elegance Preserved was recommended to me and they did a great job cleaning the delicate material. Unfortunately the lace back panel on my dress did shrink a bit in the process. I'll see what the tailor can do as the dress still fits me, but it makes me sad that the lace isn't quite what it was before cleaning.

The thought of cleaning and preserving your wedding gown can be daunting -- where to even begin?! Elegance Preserved is a super convenient and trustworthy service that's a great relief. You don't have to worry about another place on your post-wedding list to drive to or another thing to look for in the mail because they come over to your place to pick up and then drop off your gown.

I purchased (and altered) my Maggie Sotero gown at Janene's Bridal in Alameda and at the end of the process, they recommended Elegance Preserved for $100 off gown cleaning and preservation. The service is all throughout the Bay Area (and parts of Southern California)! I knew I wanted my gown cleaned and also realized it made sense to preserve since I wasn't sure what I'll do with my gown yet in the future.

While time is of the essence when sending your gown in for any cleaning/preserving, I thankfully had no issues sending mine in a few weeks after my wedding date. My wedding ceremony was outdoors so my hem naturally had some dirt on it but nothing too major and the cost was the lowest they offer which was great to see!

My gown was fitted, ivory-colored and with a classic, romantic vibe with some subtle shimmery lacing and beading around the chest and hips but otherwise smooth and silky feeling. While it's not among the most extravagant of gown budgets or designs, I felt that it would be worth preserving the one-of-a-kind memories within this dress for such a special day to have as a keepsake. After all, chances are this is the most amount of money you or a loved one has spent on a dress ever!

I also appreciated that they made sure to return both my original hanger and garment bag/cover upon completion of the process and my gown was delivered in a professional box placed inside a zippered cloth bag.

Overall, an easy, smooth experience and with results that I'm looking forward to lasting a lifetime.

I was recommended this company by my bridal shop. I purchased my dress a couple of years ago when the pandemic had started and the wedding just kept getting held back. Now that I'm finally getting married in may of next year, I opened up my dress and found that it had yellowed (this is what I get for storing it in the guest room where it gets hot in the summer). I called elegance preserved and they picked up my dress for free, gave me an estimate of the cost a couple days later (they won't touch your dress without your permission by you approving the estimate) and personally delivered it back to me. The whole process was smooth and I have to say I'm actually impressed at how neatly the dress was presented back to me. It came back neatly packaged in a box with a protective linen covering over the box. Now it's so easy to store too. They even included museum gloves so I don't mess it up again.

First of all, very happy with how well my dressed was treated and cleaned as well as the seamless service throughout the entire process.
My dress was from Neta Dover's FINESSE collection. It took me a dedication of entire month to find my dreaming dress, and finally found the piece from Bridal Breeze on Union St. Lovely lovely design but i guess a bit challenging to be cleaned because of its fabric which is a mix of silk and polyester. also there is a bow and pearls on the waistline. But EP pulled it off perfectly!

So found EP by the recommendation from the bridal breeze. I believe the shop where one gets their wedding dress from knows the best which cleaning service does the best job.

I really enjoyed my experienced with Elegance Preserved. I got my dress from Janene's Bridal and they recommended Elegance Preserved. After my wedding, I had my dress hanging on the back of my closet door for months, trying to figure out the best thing to do with it. I finally reached out to Elegance Preserved and they were wonderful. They were very clear about the different services they offered, and the process for getting a quote. The whole process was so easy, and now my dress is safe and preserved for whatever I might want it for in the future.

I bought my dress at Janene's Bridal in Alameda. The experience was so easy and not stressful whatsoever. I knew what I wanted when I walked in. The associate ended up pulling 6 dresses for me. The last dress she picked was the one I ended up saying Yes! too and I almost didn't try it on. The associate was so knowledgeable and knew my vision so I was able to modify a few things on the dress to get to my perfect vision!

After my wedding, I knew I wanted to keep my dress without a question. My venue was outdoors so the bottom was a bit dirty and needed some attention. I found Elegance Preserved through Janenes Bridal - they came highly recommended! I was skeptical at first because you never know what the outcome will be for something so special, but all of my expectations were exceeded. From the start, their team has been so helpful, knowledgeable and caring! They made things so easy for me - pickup and delivery at my home with no commitment necessary to even look at my dress. After say yes to their preservation, they gave me an ETA on delivery and even finished a few days early. My dress was delivered in a beautiful box, wrapped in a linen secured sheet. I cannot recommend this company more! If you are looking to keep your dress for a lifetime, look no further!

I found Elegance Preserved as recommended by my wedding planner Two Perfect Events and they cleaned my Jenny Yoo - Preston dress which I purchased from BHLDN. Their communication and services were impeccable! Very timely, reliable, communicative, and professional. My dress looks like brand new and am reminded of my special day whenever I see it :) Thank you EP!!

I found Elegance Preserved through Google and through recommendation from BoLee Bridal, where I purchased my Pronovias dress. I was looking for a place that specializes in wedding dress cleaning and is willing to insure the full value of the dress (which shows their confidence in what they do!). I'm really glad that I chose Elegance Preserved. Their service was great from start to finish! The dress came back perfect, and the price was reasonable. I especially want to thank Olivia and team for taking extra care when delivering my dress on a heavy rainy day. They made sure the dress won't get wet by having two plastic bags protecting the dress, one outside the regular muslin bag and one inside! Definitely recommend them!

I had my wedding dress cleaned and pressed for my wedding day. Quick turnaround time! They also deliver. Happy with the exceptional customer service and how cleaned it looked!

I found the PERFECT dress at BoLee Bridal in 2018. It was the Willowby Philomena gown and had tulle, lace, and beading. After I was married in September 2019, it took quite a long time for me to find a place to get my dress cleaned & preserved as I was worried my dress would be damaged in the process. Also, let's be real, cleaning and preservation is not cheap and paying for a service that wouldn't be top notch would not be worth it.

I found Elegance Preserved through Google and saw them on a number of other websites as well and I am SO glad I worked with the San Mateo location. The service they provided is unparalleled!

They answered my many questions, shared their concerns after dress inspection, set expectations, but most importantly, let me know they would get my dress back to new without compromising any structure of the fabrics. Since COVID their process has changed and it is all based on a pickup/delivery service and emails for the quotes and inspection. Seriously, trust the process, it was such a great experience. Olivia was such a gem and tried her best (and succeeded!) in getting my dress to me soon after cleaning and adjusted her route to cater to my schedule and I am entirely grateful. They even completed my dress preservation weeks sooner than I had thought it would be finished!

I have a couple of friends getting married soon, plus another looking for a place to get her dress preserved and I've already sent Elegance their way. I'll continue to share this great experience with anyone/everyone in hopes to reduce any added stress of looking for a place to get their dream dress preserved, you will not regret it!