Elite Auto Performance

    Claimed
    Auto Repair, Oil Change Stations
    Closed9:00 AM - 5:00 PM

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    About the Business

    Tell costumers and

    Location & Hours

    Mon

    • 9:00 AM - 5:00 PM

    Tue

    • 9:00 AM - 5:00 PM

    Wed

    • 9:00 AM - 5:00 PM

    Thu

    • 9:00 AM - 5:00 PM

    Closed now

    Fri

    • 9:00 AM - 5:00 PM

    Sat

    • Closed

    Sun

    • Closed

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    Overall rating

    187 reviews

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    • Photo of Penelope C.
      Penelope C.
      Palo Alto, CA
      11
      20
      Aug 16, 2011

      Unexpected tire repair and these guys were so nice to take me in. They repaired the tire, did the balancing thing. Actually the entire process was quick. Very nice and honest people!.

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    • Photo of Elyas S.
      Elyas S.
      San Francisco Bay Area, CA
      0
      1
      Jul 30, 2024

      I really like the people who works here they are so friendly, Amazing place for any kind of work on your car! And the owner of the shop Fatima communicates any issues and recommendations, she gives you many options and discounts that fit your budget and go beyond for their customers! I would highly recommend this place.

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    • Photo of Hamza J.
      Hamza J.
      San Mateo, CA
      0
      25
      1
      Jul 15, 2024
      Updated review

      Review for fixing my wife's car. They had it done same day, quality parts, great service, definitely our new family mechanic. Thank you !!

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      Jul 9, 2024Previous review
    • Photo of Maurizio B.
      Maurizio B.
      Palo Alto, CA
      0
      9
      1
      May 13, 2024

      Fatima, the new owner, did an excellent job in having our old Prius fixed. The car is now running great. The car was fixed for a reasonable price. It was easy to communicate with her. She was always polite and available to explain what needed to be fixed. Finally, they delivered the car to our home, a nice final touch for an excellent customer service

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    • Photo of Zach F.
      Zach F.
      Palo Alto, CA
      710
      16
      6
      Jan 11, 2023

      TLDR: I'm very impressed with this shop's honesty and frankness about whether a repair is necessary.

      I came in after having gone through a pothole that left part of the undercarriage dangling. They pulled it out with a broom and said it was not a necessary part. They said it would be a waste of time and money for me to get it repaired. I ended up asking them to look into the cost and may still get it repaired, but it impressed me that he was so forthright about that.

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    • Photo of Miranda J.
      Miranda J.
      San Francisco, CA
      1
      15
      6
      May 26, 2023

      Very honest and fast service every time I've been. Not being from the area, we had trouble finding a place we truly trusted. This feels like the place! Nice people and just such good service!

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    • Photo of Brendan M.
      Brendan M.
      Stanford, CA
      271
      4
      6
      May 11, 2023

      I recently visited Elite Auto Performance for car repairs and was thoroughly impressed. The mechanic quickly identified the underlying issue causing a weird, halting, screeching noise from the front. They also discovered additional problems, like a frayed serpentine belt due to a headlight cap falling off and grinding against it. They were very honest about what needed repairs compared to what probably didn't. This level of forthrightness is so important for repair shops.

      Communication about repair status was excellent, even when delays occurred due to the mechanic's personal emergency or Eid holiday. Elite Auto Performance was flexible with pricing and accommodated extended car stays.

      Overall, Elite Auto Performance provided exceptional service. Their expertise, clear communication, and friendly service make them highly recommended for reliable car repairs. They have earned my trust and future business, and I am confident they will impress others as well.

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    • Photo of Q J.
      Q J.
      Burnaby, Canada
      314
      8
      Oct 18, 2022

      TLDR; The mechanic is dishonest and I got separate inspections from 2 other mechanics to verify.

      I came here to replace my brakes. Immediately afterwards, my car was making loud helicopter-like sounds anytime I exceeded 30 mph. I brought my car back for inspection and they said the problem was completely unrelated to their work and it was a 'coincidental' problem with my wheel bearings. They quoted me over $500 to fix it.

      The whole situation was fishy, so I declined additional service. The moment I drove off, the sound was gone. Perhaps the mechanic had installed the brakes wrong and had corrected it upon inspection. Afterwards, I got separate inspections from 2 other mechanics and they both said my wheel bearings were completely fine.

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    • Photo of Taylor M.
      Taylor M.
      Stanford, CA
      122
      5
      Sep 26, 2022

      I came in without calling ahead to get a bulb replaced and get some weird engine vibrations checked out. Sonny was luckily able to help me on the spot and after I explained that it's my first car, was really kind to explain what was going on to me. Price was incredibly affordable, and I'll definitely be going back!

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    • Photo of Neali A A.
      Neali A A.
      College Terrace, Palo Alto, CA
      0
      3
      Sep 23, 2022

      This place used to amazing. It has a new owner and staff now and it's the worst. They charged me $80 just to look at the car and give their opinion on what was wrong. I used to do all our car work here, but finding a new place now. It is not the same anymore.

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    • Photo of Diana N.
      Diana N.
      Palo Alto, CA
      3
      14
      Aug 5, 2021

      Oh my goodness!! Thanks to everyone who provided positive reviews for this auto service shop! I scheduled a 55k mile service for my car, which was essentially an oil change, plus a safety inspection. I arrived at my scheduled appointment time and was told it would likely be done within 1/2 hour(!). With such a short time frame, rather than walk home, I popped over to Starbucks for a coffee. Sonny called before I even finished my coffee to let me know my car was ready. When I picked up my car, I mentioned that the battery for my key fob needed to be replaced. He ordered a new battery and called me within an hour(!) to let me know that it had arrived. There's something magical about this place in which they warp time!! Anyway, I'm super happy to have found this place and will definitely bring my car in for all future service!

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