Encore Apartments

Been living here for almost 2 years now and everything I said below still holds up. I think if we ever leave here it would just be to try and find something bigger if we got a 2nd dog. Otherwise, Nanamo (our pup) loves it here too because she's made lots of friends. It's super convenient letting them off leash in the enclosed dog walk so they can burn some energy and socialize.

Also, this is the first time I've attempted any decorating in an apartment to make it really feel like home. I was inspired to design a work space and vanity area and thought I'd share!

I've lived at Encore for a year, and the experience has been outstanding. The apartments are new, beatifully built, and I have not had a security problem or lost package.

The management and maintenance people are the best part. Scott and Alex have been fantastic! Many smiles and great response time.

Extra credit goes to them for incredible decorations and events. Christmas is amazing with a beautifully decorated lobby and a great Christmas party for the residents.

I just signed my 4th contract with the encore group and like all previous years it is a positive and very pleasant experience. Moises, the manager is a great guy who knows how to help and make the process very easy and accessible.

I still think that Encore is the best place to live with the best team of workers, always willing to help the residents. Thank you again for making us feel part of the family. I am very happy and proud to be part of the best place in downtown Redwood City.

If you are looking for a place to live I highly recommend our building, beautiful facilities, spacious units, in proximity of many restaurants and shops, a fantastic, quiet and very clean place.

If I could give 6/5 I would. Leasing staff are very friendly, professional, and knowledgeable about the area. From walking into the lobby to seeing all the amenities here, which are more competitive to neighboring buildings, I was impressed! Also, the unit I saw was spacious, beautiful and has so much potential!

Well, the year has come and gone so fast. With the move behind us, we can now reflect on our experience at Encore. What a crew! The Encore machinery turns successfully every day with the manager at the helm and the hard work performed by the team.

My family and I want to say, "Thank you - Thank you, and Thank you for all you did to make our stay a home away from home!

We were sad to leave some new friends and acquaintances, but we are happy to say that our experience needed to be shared with those looking for their next home.

Visit and stay with the Encore Team and become family.

John Rodriguez

This year is my second year at Encore, and I'd like to provide an updated review, especially during the work-from-home period in 2020.

Overall, Encore provided a no-hassle living experience as the apartment became the office:
- No degradation of living experiences for me: Corridors remain clean, amenities functional, and security improved.
- No lost packages for me even with increased online shopping. The management team put packages back in the locker or brought them to my door if they were left outside the locker by the couriers.
- No noise from my neighbors on the side, even with people at home. Not sure about noises from above because I'm on the top floor
- Comcast's Gigabit Internet plan is available with Ethernet ports in the living room connected back to the router in the closet. No lagging on Zoom with both my wife and me on video conferencing.

Moreover, the management team, Moises and Louiegi, adapted with new processes:
- Gym needs reservations, which helped social distancing.
- The mask rules were posted on the wall and stayed up-to-date.
- Gas BBQ and fire pits also needed reservations and were very well maintained.
- All residents I've met respected all the processes and guidelines, no conflicts at all.

Lastly, a special shoutout to Emanuel, Diego, and their maintenance team:
- When my Nest thermostat broke, Emanuel fixed it even though it was his day off.
- When my door lock is out of battery, and I'm locked out, Emanuel and Diego dropped their work at hand, fixed it right away, and showed me the battery warning.
- When I needed a heat gun, Emanuel lent me one, set it up, and taught me how to use it without hurting myself.

Overall, working from home means a much longer time at the apartment. And the Encore team made the experience hassle-free for work and enjoyable for leisure!

After leaving an after hours message I was lucky enough to have Jonatan
return my call. He sent me an email with links to his corporate provider that led me to the perfect apartment for my engineer husband while working in California. His willingness to help me find exactly what I needed allowed me to secure the perfect unit right across the street from where he works in a matter of hours. Jonatan definitely goes above and beyond in his job. I think I was blessed today, thank you Jonatan.

Encore is one of the best communities that we have ever lived in, and we highly recommend it. The management team, Jonatan and Louiegi, as well as the maintenance team, are very professional, friendly, and genuinely great people. They have always been helpful and did their best to make our move in and move out easy and smooth.
The apartment building and all the common areas are very clean and well-maintained, thanks to their excellent maintenance team. We enjoyed our stay at Encore, and it was a tough decision for us to move from such a great environment to downtown San Fransisco.

Thank you Encore!

Encore is awesome. They are owned by an investment company but it seems like they've done a really good job decentralizing management of the property from them, which I think is probably really unusual (we used to live at a building owned by Equity Residential and management was awful). As a result, management is really good-considerate of tenants and just warm in general, and I think they're all very experienced as well. These are just my experiences, I'm sure they're not perfect but we have legitimately not had a single bad experience with them since we moved in.

Pros:
Management is super nice (shoutout to Moises/Louiegi/Jonathan). We were super loud and our downstairs neighbor complained, and management communicated the complaint extremely nicely, I felt terrible. Awhile later, we were then not super loud and downstairs complained again, management again communicated that super nicely, and I pushed back (hopefully in a nice way). Management was very fair and nice when we pushed back.

Maintenance requests are super quick (thanks Manny!). Not sure if he is dedicated to the property, I would assume not, but if I can't tell as a tenant that's a pretty good sign. He's also been bringing the newspaper into the building for me for months now. I don't know how I could expect more.

Amenities: Ping pong table, bbq, fire pit, gym, rooftop area, outdoor ground floor area. You have to reserve gym times and it's limited to three sessions per apartment per week due to covid and the good times will go quick, but you can still get three if you reserve late. All the amenities are always clean and availability for everything but the gym is good.

Cons:
If you're not a dog person (I'm not a pet person), they are very welcoming of dogs.

Not sure, but I think rent has gone up a lot since I moved in. Utilities are expensive compared with non-managed properties, but in line with expectations. Just how it is at managed complexes.

I don't live on the In-N-Out side, but I could see that being annoying. I might be in the minority for that since half the building lives on that side.

After living here for a little over 3 months, providing an updated review.

First, the positives:
* Brand new complex, opened in 2019
* Good location, walking access to downtown Redwood City and all that offers
* Maintenance staff is exceptional - building is well maintained inside and out, and any issues reported are promptly resolved
* Leasing and management are great as well, they respond to questions and issues almost immediately and do everything they can to make the residents happy
* For those with dogs, the pet area is very well maintained, easy access as you don't have to leave the property

For the negatives, I have only one - footstep noise from our upstairs neighbors. That is the primary driver for the 3 star assessment. During the first 6 weeks of being here, we didn't experience any neighbor noise that wasn't addressed quickly (downstairs neighbor was playing music too loud - never happened again). Wasn't until early June when residents moved in above us that we found the noise suppression for people walking to be less than desirable - in our case we can hear practically every step our upstairs neighbors take. I thought at first it was just us, but I spoke with a few other residents and they hear the same. We talked to management about this, but unfortunately - outside of relocating to a top (6th) floor apartment -
there was nothing they could do. On the plus side, we never hear any talking, TVs or dog barking type noise from adjacent neighbors.

My advice to anyone interested in Encore, or any complex for that matter, would be to ask the leasing consultant if you should expect to hear your upstairs neighbors walking around so your expectations are set accordingly. If you are at all sensitive to that type of noise, I would suggest only renting on the top floor here. Unfortunately, we did not ask the question when we rented, as we had assumed that a brand new building would have done more to suppress noise between floors, given it was built knowing that pergo-type flooring was going to be installed.