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“The outcome is still uncertain, but my concerns were addressed and communication on Roger's part was exemplary.” in 11 reviews
“Linh is the manager and detailed all of the financial paperwork for me; she helped me understand this seemingly complex process.” in 10 reviews
“I saw her at worship that Sunday and she was in tears at the WONDERFUL service she received from Marcos and his team .” in 10 reviews
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About the Business
Enterprise Car Sales in Redwood City makes buying your next used car easy. Search our inventory of cars, trucks, vans and SUVs with today's top technology and features, estimate your trade-in value and monthly payments, schedule a test drive and apply for financing and receive real-time options - all from the comfort of your home. Visit our website or call your local dealership to learn more.
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85 reviews
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- Meredith R.San Francisco, CA02Jun 4, 2024
I look forward to being able to "tell the world" what a delightful and easy experience it was buying this car from Melissa Card at Redwood City Enterprise. I truly appreciated you initially taking the time to listen to me and determine what my important needs and concerns were before we started talking about what makes and models interested me. That effort of yours calmed my anxiety over having to all of a sudden because of the accident, buy a car which had not been on my radar for the next 5 years. Also I was very impressed that from our initial phone call setting up the appointment, you thought to have a red SUV out and ready for a test drive.
I appreciated the variety of vehicles you showed me based on my criteria of my clubs fitting in the storage area and ease of getting into and out of the car. I did laugh to myself that the only car my clubs didn't fit in was the car I asked to see that wasn't on your list! You of course know your inventory better than I knew my cars!
Additionally, the many ways you went out of your way to make me feel comfortable and in control added to this being the very best experience I have ever had buying a car.
I will continue to look for the survey and will give you an A+,100 for all of your service and efforts.Helpful 0Thanks 0Love this 0Oh no 0 - Natalie B.Pismo Beach, CA06Jul 29, 2024
Thanks to Chuy and Clint and Enterprise Car Sales in Redwood City, we now have a red 2022 Nissan Altima SL with only 44,000 miles on it. All of our friends think it looks brand new, and they think it is a luxury car. What I like about buying from Enterprise is that the price is the price. You pay it and you are out the door with a car, The car was presented to us completely clean and perfect, in and out. This is the second car we've bought from Enterprise. I would never buy a new car again. We know a new car loses value the minute you drive it off the lot, and it's too much of a hassle. This was not a hassle.
Helpful 0Thanks 0Love this 0Oh no 0 - Christina M.Daly City, CA5921May 8, 2024
Thank you Enterprise Car Sale in Redwood City for helping me finance a 2020 Nissan Rogue for my mother. Marcio and everyone was so proactive and assisted us with the perfect vehicle and financing. Thank you for a wonderful experience.
Helpful 0Thanks 0Love this 0Oh no 0 - Aida C.San Francisco, CA02Jan 27, 2024
Wow, what a cool place. I was worried about having to invest in a car .someone told me about Enterprise car sales in Redwood. City. Holy Molly, talk about customer care. The warm office and the kind real people that worked there were amazing. I know real customers because when I was a young girl I worked at Macy's Union Square and because I was so real and honest I was a top seller every day for eight years. Enough about me.
Roger the manager was A A 100/% an amazing person, that was interesting and impressive. He was a mind reader. He made it happen I got the sweetest ride. And I'm totally happy. Special thanks to Melissa Card & RogerKindely & the rest of the crew also were amazing people. I have to get my coin jar out for my new monthly payment ah and special that's to AAAHelpful 0Thanks 0Love this 0Oh no 0 - Tony B.Mountain View, CA929676Feb 28, 2023
I didn't end up buying a vehicle from Enterprise. But their help in sourcing the vehicle I did want was really appreciated. Marcio was really helpful and stayed on top of it all.
If I hadn't found exactly what I wanted at another dealership, I would have bought from him.Helpful 0Thanks 0Love this 0Oh no 1 - Art C.San Mateo, CA73358Aug 18, 2023
Excellent source of great cars at fair price, and Manuela and Roger were incredible : knowledgeable, helpful and very kind!! I highly recommend Enterprise Car Sales Redwood City! bravo!!!
Helpful 0Thanks 0Love this 0Oh no 0 - M C.San Carlos, CA01Oct 18, 2023
I recently bought a vehicle from Enterprise Car Sales in Redwood City and everything went smoothly. Melissa and Roger were great: helpful, professional and kind. Excellent service. I highly recommend it.
Helpful 0Thanks 0Love this 0Oh no 0 - Feb 3, 2022Updated review
My update is specifically in regards to the management team and specifically to Roger Findlay, who reached out over a month after my purchase to see if he could help me secure my original financing with my insurance company USAA. Long story, short, USAA sent some paperwork to me that I did not send in to Enterprise right away and I mistakenly reapplied for a loan that I didn't need because the original loan that I applied foe was still valid. All of this resulted in my loan rate skyrocketing and more than tripling in a period of a little over a month. Needless to say, I was frustrated and accusatory towards both lender and Enterprise, feeling that the missing loan transfer form was something that someone other than me should have followed up on. Roger spent a considerable amount of time last Friday helping me explain the situation to the lender, and helped me to review my credit report and reassure me that my score had not plummeted .. The outcome is still uncertain, but my concerns were addressed and communication on Roger's part was exemplary. If I have any frustration it is with my insurance company and financial institution.
Helpful 2Thanks 0Love this 2Oh no 0Business owner information
Enterprise Car Sales
Dec 31, 2021
Elisa H., we appreciate when customers tell us about their buying experiences. If we can help you out, please email care@enterprise.com with the details above, your contact information, the exact sales office location, and your sales details, VIN, or stock number. Thank you. - Carol H.
Dec 29, 2021Previous reviewClint Schaumkel is the man! Ask for him specifically and you
Won't be disappointed. You really cannot go wrong with anyone here, though, they work together as a team, many of whom have been working at this location for years.
After purchasing three minivans over the last 12 years from Enterprise I was very happy to get out of the minivan business as my baseball player graduated high school and is driving his own vehicle and my adult autistic son has moved into a great home with friends and caregivers. I knew that Winter 2021 was a terrible time to buy a new or used car because of inventory issues and dealer markups, but my minivan was leaking oil and i do not throw good money after bad. This low inventory factor made me all the more determined to go to Enterprise, knowing I could buy in a pressure free-no haggle environment. My past experiences with the aforementioned Clint have been pleasant and his follow through and tenure with Enterprise have impressed me. In addition, the day before arriving to purchase my car, i did have a small windfall when my financial advisor informed me that I needed to take about $8,000 additional funds out of my IRA by year end. This, plus the very fair, above Kelly Blue book price on my Town and Country and I was ready to go, excited as I had just increased my budget and now could afford a better class of car It also made the inventory markup situation, slightly more palatable.
I also had my youngest with me. Kyle had just returned from AIT training as a Unit Supply ( Logistics) Specialist in the US Army . We joked with Clint about how 10 years and 2 minivans ago, Kyle had impatiently accompanied me on another car buying pilgrimage to Enterprise that had taken "too many hours and was so boring!". We are tough customers who require some handholding and have lively family discussions (arguments) regarding practicality and pros and cons of different vehicles, I test drove every small SUV that they had on the lot, i was first swayed by the Subaru Forester ( my son owns the 2014) . I was tempted by the Mercedes GLC with too many miles ( 55,000) that was just out of my price range until my son reminded me how rough i am with cars and about maintenance costs. I loved the Acura MDX the car that my sister drives; I was almost sold on the sleek black Jeep Cherokee for nostalgic reasons... These were just the top contenders. Clint was unflappable, knowing when to give us space and answering endless questions. There were dramatic moments ( with me that is par for the course) , like when we called USAA to challenge them to beat the other offers on financing options ( they did!) and when it was determined at 4:40 pm, that I would have to go to the DMV to get proof of identity and a temporary license ( mine had been stolen out of the teachers lounge and I was awaiting replacement). Would we make it before they closed at 5 pm? ( we did!!). Clint was infinitely patient, accommodating, smiled politely at the banter and shenanigans between my young soldier and I. He was encouraging but not one bit pushy. He gave amazing feedback, ran all kinds of numbers with us and his supervisor. At Enterprise there is no back and forth negotiation. I love this! In the end it took about eight hours! We went with an extended warranty for extra piece of mind and almost worry-free driving. The skies started to open up but I was so excited by my final decision - We paused for a quick photo shoot, complete with green ribbon. I got to don my adorable Merrimekko rain poncho, that makes me look like a 6-year old, and pose with my new-to- me 2021 Tiguan S with 4Motion and all the technology I could ever dream of! My realistic dream car- i flashed back to 1986 when my 17-year old self longed for a white VW Rabbit Convertible, but after totaling the amazing Navy and wood paneled Cherokee Chief a week after getting my license had to ride the school bus and eventually settle for a beat up Ford Escort. I felt a little nostalgia for the Mercedes 450 SL i drove in the early 90s, my brand new Audi station wagon, and the close to two decades of Town and County mimivans.... Bye minivan life! Hello to my new best friend! This is a major lifestyle upgrade! Thank you Enterprise and especially Clint Schaumkel for your patience, perseverance and amazing customer service. Merry Christmas and Happy birthday to myself!! Isn't she lovely? What should I name her? - Tim A.Alameda, CA141991Dec 7, 2022
If I could give 0 stars I would. Went in 2 different mornings to purchase a vehicle and was told we had a pre-approval from a bank and to submit paperwork the bank was asking for. The salesman, roger, submitted paperwork before we even got it all in causing the bank to pull the approval for whatever reason. When I asked what the reason was for they would not tell me why the bank made that decision. Not only was my time wasted 2 different mornings but I passed on other vehicles I could have chosen while I was waiting for this deal to finish. Do not go here unless you want your time wasted and personal info collected.
Helpful 0Thanks 1Love this 0Oh no 0 - Laurence C.Daly City, CA379349Sep 23, 2022
No business ethics or acceptable business practice. Been working with them for two weeks on a 2020 Mustang Convertible. So yesterday we came to a deal on the car over the phone. We agreed on a price and that they would take my car in for trade in. Called back later to say I had to go to the bank to get my pink slip out of the safe deposit box and also talk to another bank to make sure I could use me debit card for a $27K purchase. I promise to be there the next morning at 10 am when they open. I got to their parking lot at 10:05 am and Clint called me to say that they sold the car to someone else that evening. He also said he didn't want to call last night so as to disturb me. Instead it was better for me to drive 30 miles to their business and find that the car was gone. By the way I would of been happy to give my card number over the phone to put in a deposit after I committed to buy the car. Just bad business practice.
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