Review Highlights
“Brian has always gone the extra mile for me, my family, friends and associates that I know who use the club!!” in 11 reviews
“Next, have you ever noticed they have a fridge of chilled wonderful smelling eucalyptus towels by the treadmills?” in 10 reviews
“it is my home away from home.....beautiful gym, great equipment and wonderful staff from management to the cafe.” in 5 reviews
Location & Hours
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Amenities and More
Ask the Community
Q:
Is there childcare at this location?
A:
We would be happy to put you in touch with a membership advisor who can tell you more about our club amenities as well as go over the different types of memberships that we offer. If you’d like us to reach out on your behalf, please email… more
Equinox, Business OwnerQ:
If the main parking lot is full, where are some other places to park?
A:
Hi Kenny, There's another parking lot next to the main one, and street parking is available as well.
Equinox, Business Owner
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Overall rating
357 reviews
5 stars
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1 star
- May 27, 2024
I've been surprised to see all the negative reviews about Equinox in Palo Alto. My wife and I have been members for almost a year, and we haven't had any issues. The management staff has been great, always listening and accommodating when we've brought something up. For instance, they waived the fee when we needed a day pass while visiting another city, even though there's usually a charge.
The machines at Equinox are always operational, unlike other gyms we've experienced. The cleaning team is there every day, diligently keeping the machines, laundry, and overall facility clean and organized. This attention to cleanliness and order is something I really appreciate.
Regarding the negative reviews about price, filming policies, and poor classes, let me start by saying this: you wouldn't go to a Ferrari dealership and complain about the prices. If you can't afford it, don't go. It's the same at Equinox--you pay a premium to separate yourself from places like 24 Hour Fitness and other gyms, and in my opinion, you get what you pay for.
Everything is expensive nowadays, and if Equinox's fees are too high for you, you have the power to choose not to spend the money. Another bad review mentioned not being able to film in the gym. Well, this is not your TikTok or Instagram platform; it's a place to focus on fitness and your personal goals, not for gaining followers.
If you're looking for a clean gym with a friendly staff, Equinox is a great choice. Yes, there are day-to-day issues that pop up, but that's normal--it's called life, and nothing is perfect. For those who badmouth the establishment without even talking to management, it's time to get off your entitled high horse and grow up. Either invest in yourself and pay the money or don't. It's that simple. Stop making it a bigger issue than it really is.Helpful 2Thanks 2Love this 2Oh no 0Business owner information
Equinox
Jul 7, 2024
We're grateful for your feedback, as it provides us with valuable insights into areas where we can improve our services. To help us better understand your concerns and address them effectively, we would love to hear more from you. Please don't hesitate to connect with us at Concierge@equinox.com, mentioning your review. We're committed to delivering exceptional experiences for our members, and your feedback will help us achieve that goal. Thank you for taking the time to share your thoughts with us, and we look forward to hearing from you soon.
- Kalani F.San Francisco Bay Area, CA051May 14, 2024
I wanted to join a high-end gym to prioritize my fitness and health. I've been struggling with depression and currently weigh 300 pounds. My goal is to lose over 100 pounds and my experience has been awkward and uncomfortable.
I The general manager, who was a very imposing figure at around 6 foot three and maybe 300+ pounds, with a dirty look and a full beard, said to me, "There is no filming at this gym. I don't F*** around and I don't give 2 shits " I been here for 18 years" there are people who can sue us. If you have a video with anyone in the background, it can be a liability." I was like, "Are you serious? Really, what are the odds of someone seeing my video on my TikTok, where I only have like 300 followers, and then coming back to sue me?"
Very ugly gym I'm just a man that is fat that wants to lose weightHelpful 2Thanks 0Love this 0Oh no 0Business owner information
Equinox
Jun 20, 2024
Hi Kalani, please connect with us at Concierge@equinox.com. We would love to get additional details that led to this review so we can investigate this matter further. Please be sure to mention your review so we can address quickly.
- Amy M.Los Altos, CA03020Sep 12, 2024
I was concerned by the poor reviews; however, I went today for a visit and was very favorably impressed. The two staff members at the front desk were super friendly and had great energy as did the young woman who worked at the juice bar and the young man who worked in the Clothing store. The facilities are really nice - very spacious very nice amenities. There was a wonderful cleaning staff person tending to the locker room. Jon, the member services associate, was very lovely and personable and gave me the tour and signed me up. I look forward to working out here.
Helpful 0Thanks 0Love this 0Oh no 0 - Kevin G.South Lake Tahoe, CA036Jun 8, 2024
Management goes above and beyond what you would expect for a gym that cost over $300 a month.
I get DoorDash delivered to the gym to make my life easier and I'm so lucky that I got special treatment. The equinox staff held a staff meeting and sent me a lovely email that said they will be declining any of my orders at the front desk. Customer service really stands out here.Helpful 2Thanks 0Love this 0Oh no 3Business owner information
Equinox
Jun 20, 2024
Hi Kevin, please connect with us at Concierge@equinox.com. We would love to get additional details that led to this review so we can investigate further. Please be sure to mention your review so we can address quickly.
- M. B.Palo Alto, CA1453Feb 27, 2024
Terrible customer service when requesting a monthly fee refund after a freeze (I didn't know the max was 3 months) and membership cancellation due to relocation - they have hostile policies that only benefit the company.
Greedy management and no consideration to the special circumstances of the (15 year) customer.Helpful 1Thanks 0Love this 1Oh no 1Business owner information
Equinox
Mar 13, 2024
Hi, please connect with us at Concierge@equinox.com. We would love to get additional details that led to this review so we can investigate closely and identify opportunities for improvement in our services. Please be sure to mention your review so we can address quickly.
- Alexa P.Newport Beach, CA08May 24, 2024
Way ridiculously overpriced for a gym that is basically the same as 24 hour fitness. The classes are fine but the atmosphere could be better and more focused... I ended up getting a yoga membership at YogaSource anyways because I did not enjoy Equinox, negating any money I would have saved from the gym+classes package there. Other than paying for the name, I don't see any reason to splurge for this subpar experience. Disappointed. I think other locations are better (especially in SF), but Palo Alto is not worth it at all.
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Equinox
Jul 7, 2024
This does not sound right. We appreciate you bringing this matter to our attention. To ensure we fully understand the situation and can address it appropriately, we would like to investigate further. Please don't hesitate to connect with us at Concierge@equinox.com, and mention your review. Our team will work diligently to resolve any issues and provide you with the best possible experience. Thank you for your patience and cooperation in this matter.
- Natasha D.Mountain View, CA312812Nov 28, 2023
My review is solely of Tal, a personal trainer. Tal gave me a training session when I was considering Equinox. Equinox ultimately did not work out for me, and the pool was too cold which for me was a deal breaker, but I would like to give a shout-out to Tal and recommend him heartily to new clients at Equinox.
First off, Tal is amazingly clear when he demonstrates good form.
Secondly, Tal adapts and adjusts exercises as needed.
Thirdly, he quickly and graciously establishes a personal connection and shows interest in you as a person.
And lastly, he gave me some tips which were new to me even though I had had several personal trainers before Tal.
I wish I could continue working with Tal but the logistics do not align for that.Helpful 2Thanks 0Love this 0Oh no 1 - Gol L.Lafayette, CA113914Jun 28, 2024
I really don't understand the reviews. This is definitely the best gym in the Palo Alto area. I just joined and honestly apprehensive due to the bad reviews. The gym is clean, people are nice, classes are great. I really do love it so I felt like I should leave a review for others looking for a good gym. Service so far has been good.
Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Equinox
Jul 7, 2024
Thank you for sharing this 5-star review, Gol! Your membership means a lot to us, and we're thrilled to have you as part of our community. Your positive feedback helps us to stay motivated and maintain our commitment to providing outstanding service to all our trainers, staff, and employees. Thanks again for taking the time to share your experience with us!
- Salomon L.CA, CA041Sep 17, 2023Updated review
HELLO???? Since we do I pay hundreds of dollars to see crusty feet??? What is this gym/brand? I thought it was luxury??
Helpful 1Thanks 1Love this 1Oh no 3Business owner information
Equinox
Jan 19, 2023
Hi Salomon, please connect with us at Concierge@equinox.com. We would love to get additional details that led to this review so we can investigate this matter further. Please be sure to mention your review so we can address quickly.
Jan 18, 2023Previous reviewIt is sooooo creepy how the staff hovers in the men's room staring at you come in and out of the shower/when you're getting dressed! The tall one with just black hair/shaved but you can tell his hair color is black is the worst of the bunch. It's so uncomfortable. He's been ready for his workout for like 15 minutes and co l tinies to hangout around......
- Emily B.Chicago, IL17382Jan 23, 2024
The reviews made me a little nervous but I have to say after going for a month- I don't understand them. It's a nice gym, the instructors are great and super solid amenities. Also love the variety available re: classes and the Equinox staff is generally friendly and competent. 5 stars from me!
Helpful 1Thanks 1Love this 0Oh no 1
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