Review Highlights
“I thank you, Michael Bonella for helping me reach my goals and I absolutely cannot wait for our next session.” in 17 reviews
“Vinson clearly knows what he's doing, and tailors his training program to your specific goals and lifestyle.” in 10 reviews
“I feel it's time to update that review by saying that, somehow, JJ has grown EVEN STRONGER over the years.” in 27 reviews
Location & Hours
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Amenities and More
Ask the Community
Q:
What's the locker use policy? Are members allowed to leave items in lockers overnight? Is there a cost to do so?
A:
Our standard lockers carry no additional cost for the duration of your visit. If you'd like to leave belongings overnight, we have permanent lockers available for rent,
Equinox, Business Owner1 person found this helpfulQ:
Is there a pool at this location?
A:
Yes there is! Message us here if you want to try out the club. We will get you in touch with a Membership Advisor. Thank you!
Equinox, Business Manager1 person found this helpful
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Overall rating
502 reviews
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1 star
- Mitch S.Honolulu, HI062154Jun 7, 2024
Visited gyms around the area and by far this takes the cake!
Had a very detailed first time visit orientation with one of the Advisors, Art R. He knew a lot and made sure I had all the information I needed.
This place is probably one of the most unique and gorgeous gyms I've been to. The layout was spacious, so easy to get around, highly functional and had all the equipment I needed.
The best part that made it more amazing is the amount and the variety of group classes they offered throughout the week! So many!Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Equinox
Jul 7, 2024
Thank you for sharing this 5-star review, Mitch! Your membership means a lot to us, and we're thrilled to have you as part of our community. Your positive feedback helps us to stay motivated and maintain our commitment to providing outstanding service to all our trainers, staff, and employees. Thanks again for taking the time to share your experience with us!
- 2174158Mar 1, 20245 check-ins
This place is the place to be! IYKYK
The vibe at this location is probably the best out of the bay area locations. I may be personally biased because this is my "home" gym but I have to say that not only does the staff just kill it here, the towels are always stocked and it doesn't get as crowded as some of the other locations.
Overall, all of the personal trainers are killer but shout out to Bela for keeping me on my toes! Also to Art for walking me through the a
whole onboarding process. Again, the staff here are very knowledgeable, apt, and friendly. From the moment you walk in, you're taken care of.
Don't forget to stop by Earthbar for a detox smoothieHelpful 1Thanks 0Love this 2Oh no 0 - 03Aug 19, 2024
I invested a total of $743k on a binary option platform after several weeks i tried to make some withdrawals to my bank but the withdrawal wasn't successful, i quickly contact the platform costumer care via email and phone number they provided in their contact info but didn't get a response from them that was when everything started looking weird. A few weeks later I got a mail from them requesting that i should invest more money if I want to withdraw my money which i rejected, and I never heard from them again that was when I knew I'm about being screwed. i was really devastated at those moment and felt so bad that my hard earned money was gone. After some months I came across a lot of testimonies on the web on how Lisa Elizabeth had helped many people recovered their stolen, scammed or duped money on bitcoin or any other form in digital currency. I contacted them and they promised to help me get my money back asked me some info about the company i invested with which I provided. The result was amazing I recovered all my Lost funds back within a space of 73 hours I was so happy as I never believe I could get my money back. Thanks to Lisa Elizabeth , There are on WhatsApp::: +1 301 658 0921 or Email: ( lisaellzabet 662 @ gm ail . com ) HER MAIL..
Helpful 0Thanks 0Love this 0Oh no 0 - Ky F.San Francisco, CA010Jan 29, 2024
Theft. Pure theft. When you go into this place just know they're going to study you to see if you have money or not. It's not classy like they're trying to be and you feel this scarcity vibe amongst the workers because they're always competing to be the most popular trainers. I'm a gym rat and so I decided I'd try this place out but quickly learned that if you come to do your own thing that you're put on the bottom of the totem pole for membership priorities. Just because I'm independent and want to train myself doesn't mean you get to treat your brand new member like an issue. Hope ya'll leave SF for good there's no room for sharks in the bay anymore.
Helpful 1Thanks 1Love this 1Oh no 0 - Tara C.Anaheim, CA3182110Jan 29, 2024
Equinox stole almost $2k from me. It was for a personal training package which I did not want. I did not use any of the sessions in this package so I was told by two separate equinox employees that these funds would be refunded to me. It is now two months later, and they have stopped responding to my messages and emails, and no refund. I am going to get legal involved at this point.
Helpful 1Thanks 1Love this 1Oh no 0Business owner information
Equinox
Jan 30, 2024
Hi Tara, please connect with us at Concierge@equinox.com. We would love to get additional details that led to this review so we can investigate closely and identify opportunities for improvement in our services. Please be sure to mention your review so we can address quickly.
- Guiseppe W.San Francisco, CA23230Mar 13, 2023
The pool regularly breaks down and is out of commission for weeks at a time. Moreover, I've regularly shown up to the pool and had to go, since they don't notify people ahead of time.
Since I only joined for the pool, this has been unfortunate.
I've asked them to make it up to me twice now and they haven't. They just recommend a location that's further away.
For the price point, I'm surprised the customer service has been poor. I was really looking forward to being part of the gym. Once my year is up, I'll have to reconsider if it's worth it.
I'm bummed. They're super responsive and awesome during the sales process. Unfortunately, that stops when you become a member.Helpful 3Thanks 1Love this 1Oh no 1Business owner information
Equinox
Mar 22, 2023
Hi Guiseppe, this is not what we like to hear at all. We will investigate this issue closely to identify opportunities for improvement in our services. If you would like to reach out and share additional feedback, please connect with us at Concierge@equinox.com. Please be sure to mention your review so we can address this quickly.
- Brooke L.San Francisco, CA9844Feb 19, 2022
I used to have a good experience here, but now they're closed all the time. I tried on a Friday evening just after 7 pm -- closed. Just came to work out on a Saturday afternoon, and they're closed all day. Don't bother spending the exorbitant membership fee -- you'll never be able to use it.
One extra star because the front desk employees, teachers and trainers are great. Corporate is just a joke.Helpful 4Thanks 0Love this 0Oh no 0Business owner information
Equinox
Feb 21, 2022
Hi Brooke, we are sorry to hear about your experience and have sent you a DM regarding this matter. Please know that we take feedback like this very seriously.
- Jan 31, 2019Updated review
As many of my friends know, I've struggled with recovering from surgery and complications. I've seen specialists, wellness practitioners, and done physical therapy. For about six months following my surgery, I pretty much was fatigued and my body was basically run down.
Just before Thanksgiving 2018, I joined the club. The Great George F suggested I see his daughter, Kylie, a Master Trainer at Equinox Pine Street.
Kylie started me out with a modest workout and nutritional plan. Over the next sixty days, rain or shine, I showed up and followed Kylie's coaching. Each week we progressed adding more challenging fitness. I go to the gym everyday, both here and in Berkeley.
Today, eight pounds lighter, more muscle mass, increased energy, and a happier lifestyle. Aspire to be better.Helpful 10Thanks 0Love this 12Oh no 0Nov 25, 2018Previous reviewSeven days and I'm all-in!
Day 1
My personal trainer, Kylie Fan, gave me an assessment. It included my weight, fat percentage, and flexibility/agility. She explained the results and outlined a fitness plan.
Day 2
Kylie worked with me on pre-workout stretching with emphasis on the areas I needed to rehabilitate. From there she led me with my strength and cardio workouts.
Days 3-7
Completed the workout plan everyday with notable ease each day. I even increased the reps and times. Kylie checked in with me several times via text giving me encouragement.
Kylie is a perfect partner for me. The desk staff have been courteous and helpful.
My only regret comes from a few members. Leaving dirty towels on the locker room floor is disrespectful to others and certainly to the staff. Pick up after yourselves, because your Mama isn't here.Nov 16, 2018Previous reviewReceived the green light from my physicians to return to the gym. It's been 9 months to the day since my surgery.
My physical therapist and I have been discussing possible workouts to rehabilitate myself. Cardio, strength, and stretching are on the agenda.
Stephanie Y encourages me to look into the facilities at Equinox. I remembered The Great George F said his daughter Kylie is a trainer at this location.
On my behalf, Kylie contacted Sean of membership staff and here I am signed up!
The gym has all of the equipment and amenities I was looking for.
The membership is not that pricey considering it's an investment in me and my health.
Updates to follow. - Ryan W.Oakbrook Terrace, IL1462Mar 15, 2023
Basically the highest rates around. Your money goes to marketing. The returns are marginal, nothing in the way of equipment that can't be found at SF Fitness.
Sydney was the only professional I ever came across - credit to her. The staff - a band of incompetent misfits. Dont expect any white glove treatment here. Staff doesn't make any effort unless you are buying additional packages.
I recommend Bay Club if you work in DT SF.Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Equinox
Mar 22, 2023
Hi Ryan, We're sorry to hear you've had a negative experience with us. This is not what we like to hear at all. We will investigate this issue closely to identify opportunities for improvement in our services. If you would like to reach out and share additional feedback, please connect with us at Concierge@equinox.com. Please be sure to mention your review so we can address this quickly.
- Jonathan M.San Jose, CA52314Sep 12, 2022
Equinox Pine needs to update their time schedule, I travelled halfway across the city to workout here at 8:15 pm, arrived at 8:45 pm , it's a Monday night and 8:48 pm and they said they closed at 9pm and on Google it said 10 pm. They declined my entry at the door and made me feel horrible. I have nothing but good intentions for the people that work here, but today on Monday night they made me feel like a loser. I feel they treated me so unfairly. I am not happy with this location.
Helpful 5Thanks 0Love this 1Oh no 0Business owner information
Equinox
Oct 11, 2022
Hi Jonathan, this is not what we like to hear at all. If you would like to reach out and share additional feedback, we'd like to investigate this matter further. Please connect with us at Concierge@equinox.com, mentioning your review so we can address quickly.
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