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“I was surprised that he came on Sunday, even though his recording saying that service available during weekday.” in 10 reviews
“Mark took great care in repairing my old pipe and he, together with Steve, replaced my old overflow drain.” in 7 reviews
“They were courteous, professional and COVID safe, and even gave us a break on the price.” in 2 reviews
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About the Business
If you are in need of Plumbing services in San Francisco call Eric Brand Plumbing for a free estimate. Licensed, Bonded and Insured
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122 reviews
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- Karen S.San Francisco, CA25824Jul 9, 2024Updated review
It was past midnight, and Eric's team contacted me that same day in the morning. Many thanks to Mark!! And to Steve! Mark took great care in repairing my old pipe and he, together with Steve, replaced my old overflow drain. The work Mark does is excellent. I was downstairs with a basket of laundry when I saw water slowly dripping down from the ceiling and above me. Water was leaking from under my shower tub! Something above and beyond that I want to add.. After the job was done, I texted them about a question. A shout out to Rayna who followed up with me. It's these little things that sets this team apart from the rest. I was worried that it would sound silly asking for a strainer back, but everything was good. She was so kind and understanding. I really appreciated getting the follow up. Luckily it wasn't tossed away yet, and it was found. The level of service from this team is top notch. I want to say that I one hundred percent agree with the sentiments from other customers. They are trustworthy, professional, friendly, and their quotes are very reasonable. They are nice people. Again, I highly recommend!
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Eric B.
Jul 10, 2024
Truly appreciate you, and we're sincerely grateful that you would take the time to share your experience. So glad the issue was resolved and we're thankful you reached out to us to assist. Thank you!
Jul 30, 2019Previous reviewI'm so grateful to Eric, Mark and Jim. I called Eric at 6:59am panicked because our water heater was leaking all over the basement floor. He was over in less than an hour! Mark and Jim installed the new water heater around 11am. They were awesome! I could not ask for better service. I had hot water by lunch time. I feel so fortunate to have found Eric ten years ago when our kitchen was flooded by the dishwasher. Eric remembered fixing it, and even knew the brand name of the dishwasher I had. Wow...that blew me away! How did Eric remember that from ten years ago? Back then, he fixed our leaking kitchen faucet and installed a new garbage disposal...we haven't had any problems with it in ten years. I highly recommend Eric and his team! They deserve more than 5 stars!
- Stacy W.San Francisco, CA0189May 10, 2024
Quick response and ability to answer my questions. Good value for repair work for exterior exhaust pipe. Mark was very professional and walked me through options and cleaned up. Love this company.
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Eric B.
May 24, 2024
So happy you were pleased with Mark's work, we sincerely appreciate your positive review and your patronage. Thanks!
- Colleen M.San Francisco, CA1219May 30, 2024
These folks are truly terrific. Because plumbing is often an emergency, the ability to just pop in to put a thumb in the metaphoric levee, until they can get in and do the larger fix is key. Yesterday was the second time I've had that situation (and the 4th I've used them). A failing water heater. I had trouble getting the water valve shut off, and they sent someone right away to just shut gas and water off and prepare for the larger job today. Their work is clean, efficient and to code. I trust them implicitly.
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Eric B.
Jun 2, 2024
Thank you so much for taking the time to share your review, Mark will be so pleased to hear you were happy with his work. We truly appreciate your patronage!
- Soko U.Inner Sunset, San Francisco, CA02Jul 11, 2024
Mark came on a day off for my emergency plumbing situation that was a quick fix. Thank you Eric Brand Plumbing for texting me at 11:00pm. I will use them again. They were very prompt and explained everything.
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Eric B.
Jul 11, 2024
I'm so glad it was a quick fix. Thank you for taking the time to share your kind review! Much appreciated! :)
- Linda S.San Francisco, CA05May 28, 2024
Had several clogged drains. Called at 8 am, Mark came at 10:30 am and was done before noon. Fast response and great service. I've been using Eric Brand Plumbing for years and will continue to use them.
Helpful 0Thanks 0Love this 0Oh no 0 - Erin Y.San Francisco, CA1259Oct 26, 2023
I was previously a big fan of Eric Brand Plumbing, and had highly recommended them to neighbors, based on experiences with them in replacing shower valves/fixtures and toilet valves. I've noticed that more recently their level of responsiveness has declined, e.g. phone calls not returned, which I understand may be due to illness and short staffing.
My primary reason for decreasing enthusiasm for this business is the recent experience we had with fixing a broken bathroom sink stopper. At a service call in July we were advised that we would need to find the replacement part ourselves because it's too much time and effort for them to source this type of part. As a homeowner who bought this house with this sink, and zero knowledge about plumbing parts and fixtures, it's impossible for me to find the part. Which they understand, but too bad for you homeowner.
My husband ordered what he thought would be a workable replacement stopper. It turned out not to be the right one. They had to replace the entire drain assembly because the plumbing supply store didn't have a replacement drain stopper that would fit. The new drain is visibly mismatched to the second sink in this bathroom, with over a quarter inch difference in size. Their suggestion was that if I don't like the mismatched look, I can pay for another service call and the parts to replace the original fully functional drain assembly with a new one to match the (smaller) one they just installed.
I'd call them again to replace a garbage disposal, or a toilet flush valve where the aesthetics don't matter and all I need is a functional part. I won't call them if I need someone willing to help guide me with a product choice.Helpful 1Thanks 0Love this 0Oh no 0 - Josh C.San Francisco, CA1241522Sep 26, 2023
Great communication, straightforward quote over the phone to replace my faucet, and quick, high quality work. I'm definitely going to call them again when I need something checked out or replaced.
Helpful 1Thanks 0Love this 0Oh no 0 - Kevin U.San Francisco, CA319Aug 26, 2023
Great work and nice people. Fixed a shower that had been troubling us for years.
Helpful 0Thanks 0Love this 0Oh no 0 - marie o.San Francisco, CA15131Mar 7, 2022
Eric has rescued us multiple times . We had a broken water pipe and then a replacement of our hot water heater .
Eric and his staff , Steve are very trustworthy , reliable , nice and very professional .Helpful 1Thanks 0Love this 1Oh no 0 - E. A.San Francisco, CA02Jul 26, 2023
Eric has been doing work for us since 2015. He and/or his team, Mark and Steve, have replaced a sink faucet and repaired 3 shower drain leaks, 2 of which involved cutting open the ceiling to get to the pipes. They do good work, their prices are very reasonable, and they're just really nice people.
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