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“Even though Excalibur was booked up the whole day, Paul said he could squeeze in this repair job quickly.” in 154 reviews
“Anthony referred me to another plumbing company that we believed has more experience with the situation I was in.” in 72 reviews
“Unfortunately, the unit malfunctioned on a Sunday night during the coronavirus shelter in place.” in 27 reviews
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Anthony and Paul -.
Excalibur Water Heaters is the leading source for water heater installation in San Francisco, CA. With years of experience in providing superior water heating services and the highest quality of water heaters available on the market, we are the preferred choice for all your water heating needs. Our experienced and knowledgeable staff provide customer-first service to ensure that your hot water system is installed and running efficiently. We provide a range of options to fit your unique needs, including tankless water heaters, heat pump water heaters, electric water heaters, and repairs. Experience the value and excellence of Excalibur Water Heaters when you contact us.
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478 reviews
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- Matt M.San Francisco, CA11655Jul 8, 2024
Anthony was very responsive during the quoting process, patiently answering all of the questions from me and my HOA. They replaced two tank water heaters in two different apartments with new tankless water heaters on the same day, and accommodated us with a solution to a tricky exhaust pipe situation.
The installation crew was polite, informative, and dedicated to making sure hot water service was restored the same day. Not only does their work appear visually neat, but they also cleaned up the work area very well.
Some time is needed to fully evaluate the install and equipment, but as of now, I'm very happy with the work.Helpful 1Thanks 0Love this 0Oh no 0 - Jeff W.San Francisco, CA1201Aug 30, 2024
I had a great experience with Excalibur! Anthony walked me through the process of diagnosing the issue with my water heater and quickly identified the problem. Alex came out the next morning, on time and with the right parts in hand; 15 minutes later, my water heater was working again.
If your water heater needs repairs, I wouldn't hesitate to recommend Excalibur.Helpful 0Thanks 0Love this 0Oh no 0 - Feb 3, 2024
These guys helped me out when we had a water heater issue come up a few days before Christmas that needed immediate attention.
They were able to help and send someone over the day we needed them, which I greatly appreciated.
Good communication over phone, text, and email. Nice guys and knowledgeable service. Pricing was aligned with the other local quotes we got.Helpful 1Thanks 0Love this 0Oh no 0 - Andrew M.San Francisco, CA3142Jul 12, 2024Updated review
Leaving an updated review because of Paul and team's continued great service. We had a hot water heater that I couldn't get the pilot lit on, and Paul was able dispatch someone within 20 minutes on a weekday morning to help me out. Would wholeheartedly endorse, yet again!
Helpful 0Thanks 0Love this 0Oh no 0Jan 16, 2023Previous reviewPaul is absolutely the best in the business, so when one of our building's two water heaters went out recently, he was top of my list to call. Before even coming on site, Paul talked me in detail through the various options in terms of replacement system types (tankless, hybrid, gas, electric), pros and cons, and estimated energy costs. Once we'd made a decision to proceed with installing two gas tanks and a recirculation pump for an upstairs apartment, Paul was able to come out within 48 hours during terrible SF weather to get the new system installed. He was also the most competitive on price--paired that with his deep knowledge and professionalism, he'll be the first on call if anything pops up in the future.
- Maria elena R.Bernal Heights, San Francisco, CA69113Jun 27, 2024
Called on a Sunday morning after waking up to a leaky water heater. They had me send a few pictures to confirm that I did in fact need a new water heater. I was able to make an appointment the same day. Within a few hours, I had a new water heater and they even helped fix a leaky pipe that they found during the install. Super nice, very professional and courteous. Absolutely would recommend to anyone looking for service on their water heater.
Helpful 0Thanks 0Love this 0Oh no 0 - Amy E.San Francisco, CA840413May 30, 2024
I'm glad I connected with Paul about replacing our deceased water heater. He charged us less than half of what a big emergency plumbing company quoted, he came up with a solution that saves a lot of space in our small house, and he was great with communication. He even spoke with our electricians three times on a holiday to make sure everything worked out.
Helpful 0Thanks 0Love this 0Oh no 0 - w f.San Francisco, CA06Aug 2, 2024
I have used Excalibur twice. Both times I had top notch communication and work performed by Paul. He is a true professional. Prices are reasonable and the company is very easy to work with. I strongly strongly recommend.
Helpful 0Thanks 0Love this 0Oh no 0 - Joanie ..San Francisco, CA03Feb 16, 2024
Wow. I'm immensely grateful for the expertise, patience, and care provided when my water heater stopped working. I run a restaurant, and hot water is not a nice-to-have; it's critical and required for me to be open and operate. My call was returned within a few short minutes, and I immediately had incredible confidence. Bottom line: they know their stuff. They got be back up and running quickly. I definitely recommend them wholeheartedly and will be using them for all future water heater needs.
Thank you, Excalibur!Helpful 1Thanks 0Love this 0Oh no 0 - RICKY C.Daly City, CA15833Mar 30, 2024
Very fast response. Didn't have to wait long for the appt. The person that came was very professional and was quick. He made sure everything was working before he left. What else can you ask for.
Helpful 1Thanks 1Love this 0Oh no 0 - Samantha J.San Francisco, CA07814Mar 25, 2024
My water heater's pressure release valve was dripping and Paul appeared 10 minutes after calling Excalibur (he was in the neighborhood and offered to take a look at it). After assessing the situation, he luckily had a replacement valve in his truck and swapped it right out. Drip fixed! Price was in line with what I'd expect for a plumbing service call in SF. Speedy, polite, efficient five star service!
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