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Vehicle Inspections in 11 reviews
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Review Highlights
“Besides providing prompt care & fair prices, Mike was just a good example of what it is to care for people.” in 101 reviews
“I have been using Extra Care Auto Repair for decades, but I have never seen it operate as efficiently as now.” in 16 reviews
“It is very hard to find a car shop with honest and reliable workers who arent trying to scam you.” in 11 reviews
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About the Business
Business owner information
![Photo of Extra Care R.](https://s3-media0.fl.yelpcdn.com/buphoto/AZqA1k5Iitr-6tS5NBn6lg/90s.jpg)
Extra Care R.
Extra Care Auto Repair is your one source for quick, reliable, and honest auto repair. Extra Care Auto Repair has been in business since 1992. We are a family owned and operated business with old world values and honesty. We have 70+ years combined experience in what we do. Our highly skilled personnel offer comprehensive knowledge and experience in taking care of you and your car. We offer the latest in diagnostic repair and technologies and our good ethics to go along with it, which means why go anywhere else? We work with all American and Foreign vehicles including Chevy, Dodge, Ford, Toyota, Honda, Nissan, Mazda, Subaru, Lexus, GMC, Plymouth, Chrysler, Mini Coopers, Mitsubishi, Cadillacs, Acura, Buick, Hummer, Infinity, Isuzu, Jeep, Kia, Mercury, Lincoln, Mazda, Oldsmobile, Pontiac, Saturn, Volvo and more. We will take the inconvenience out of your auto repair needs by providing local transportation to you from our shop, as needed. Our shop is conveniently located just minutes from the San Bruno Bart & Cal Train stations. If needed, we can arrange low or no cost rental cars as we service your vehicle. How you feel about your experience at Extra Care Auto Repair is very important to us. We care about your safety and making your automotive repairs as cost effective as possible. We have served the areas foreign and domestic auto repair needs for over 20 years at our present location. We offer fair prices with reliable and efficient service...
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Overall rating
169 reviews
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- Emily M.Danville, CA6401Aug 22, 2024
My car broke down late at night and it was rough. Even though it was pretty much past work hours, Mike still came out to help me and was able to get my car to his shop. If he hadn't come, I would've had to leave my car overnight in a city I live over an hour away from.
The issue with my car was diagnosed promptly (failed alternator) and other problems were pointed out. I was given the option to opt in or out of different services. I appreciate Mike's kindness and fair attitude. Plus, my car is working great again!
Besides providing prompt care & fair prices, Mike was just a good example of what it is to care for people. Even though I was a total stranger, he went out of his way so that he could save me time, money, and stress. He'd easily be in business regardless of how far he goes out of his way- this just goes to show he really does it because he has a good heart. Thanks Mike!!Helpful 0Thanks 0Love this 0Oh no 0 - David H.San Bruno, CA03Aug 28, 2024
A few things NOT mentioned in other Yelp reviews regarding Extra Care Auto and Body Repair: I picked up my 1999 Honda Accord EX (160k miles) from Mike (8/27) after eight days since it was left. The car was left on a Monday to be inspected for a leaking water pump. I agreed to wait until Friday to have the car returned, since I had my second vehicle in the meantime. No big rush needed. We had already discussed the importance of changing out the timing belt (usually done at same time as water pump, because much disassembly is required for both of these items), and the belt was due anyway (150-170k), so I got the estimate, and approved the work to begin. Moving along, more items were added to the list, as Mike undertook a safety inspection that determined that there were 2 bad front brakes, and nearly bald tires. Engine oil did not look badly on dipstick, but had been in the car 2-3 years, so it was imperative to do an oil change, as well. Mike has a goal of releasing an owner's car in safer condition than when it came in. My vehicle was a victim of deferred maintenance, so I was already aware of the safety deficiencies that Mike had accurately pointed out. AAA used to perform thorough $50 safety checks years ago. No more. I was actually delighted that he resolved these issues, as no other mechanic in recent memory, has ever uncovered unrelated mechanical issues, and pointed them out to me, as he did. Bravo!
Skipping Saturday, and Sunday, I only waited an additional two working days for all that additional work, that now insures I have a reliable car to last at least 100k miles or more (10 years, at 10kmiles per year) until 2034 when it becomes a 35 -year- old car). My last Honda (1983 vintage) lasted 250k miles.
For no extra charge, he found a code to enable the non-functioning car radio, and replaced the worn wiper blades (another safety item) to insure the upcoming rainy season will be accident-free. A big shout out to owner Mike Rosen, Jim, and Dennis (the three that I talked with), and the rest of the staff at this unique San Bruno car repair facility, with posted hours from 7am to 11pm, M,T,W,T,F,S,S! Over 30 years in business!Helpful 0Thanks 0Love this 0Oh no 0 - Ryan F.San Jose, CA44320Feb 15, 2024
Authentic, friendly, communicative. They're going to be my go-to shop going forward.
I've had my mix of good and poor experiences with mechanics (dealership and not) in the past. I can confidently say that Mike and team provided an exceptional experience.
They promptly responded to my texts and I was able to drop off my car the same day. They walked me through what they were going to do, any initial assumptions, took the time to elaborate on why they believed the initial assumptions, and then were incredibly communicative on what they learned before providing a recommendation. I truly appreciated the authenticity and transparency.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mike R.
Feb 20, 2024
Thank you Ryan for giving us @ Extra Care Auto and Body Repair a review and we appreciate you trusting us with your auto repairs.
- Barry M.San Bruno, CA04Jan 13, 2024Updated review
Mike is standup guy, possibly the last honest mechanic in the bay?
After having a horrible experience with a dealer a mere block away from his shop he spent the time to illustrate why I had been served a bill of goods and quoted way too much for scheduled maintenance that included several services I didn't need.
For years He has continued to provide my family with straightforward advice and service for how to best keep our cars rolling down the highway. Today after not sure who else to go to he quickly fixed an issue I was having with my much loved and well worn inline hockey skates and refused payment!
If I could I would bring him my home appliances when need to be repaired but I'm afraid to risk getting him running me out and refusing to work on our cars!
I don't recommend bringing your rollerblades to him but if you want a no-BS estimate on car repair and a resonbile bill once he's done working he's your go to guy!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mike R.
Dec 11, 2021
Hi, Barry Thanks for taking the time to give us at Extra Care Auto Repair a review we appreciate your business.
Apr 26, 2021Previous reviewMike and his team have always treated my wife and myself with the utmost professionalism and he's been very honest in appraising what needs immediate attention and what can be scheduled at a later time, in the long run saving us money and anxiety. We bought our Toyota a short block away but we bring our car to him for regular servicing!
- Lucio V.San Bruno, CA092Nov 15, 2023
My 2018 Hyundai Sonata began to shake while driving so I called Mike. As always, he was friendly and accommodating and allowed me to bring the car right in although I suspect he was pretty backed up at the moment I called.
Mike and his team gave stellar service as always. Something I really appreciate is that Mike calls me every step of the way and explains exactly where we're at in the repair process and details all of the various options I have. It's evident through his actions that Mike always acts with his mind on the financial impact of every potential action during the repair process and does everything he can to save my wife and I money. I was also grateful that he provided me photos of all he did throughout the repair and was patient enough to bear with me through detailed explanations of technical automotive functions of which I have minimal knowledge if any and never talked down to me but took the time to make sure I understood what he was saying.
It turned out that my car was shaking due to carbon buildup in the engine (a common issue in GDI engines like the one in my 2018 Sonata). The exhaust and intake manifold had to be dissected so that the carbon could be cleaned, and I elected to also receive a valve job to ensure maximum efficiency and longevity.
Mike and his team changed the oil and even washed my car before giving it back to me and I can tell you it was not the shop's fault my car was dirty, I brought it in that way. These are just some of the ways "Extra Care" lives up to their name by going the extra mile.
If anyone I know is looking for a reliable and trustworthy team of mechanics who do quality work and treat their customers well, I recommend Extra Care every time.
-LucioHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Mike R.
Jul 11, 2024
Hi Lucio, Thank you for giving us @ Extra Care Auto and Body Repair a review. Not everybody gets a car wash, but when you have a customer that always has a smile on their face and makes your day a little brighter just by being such a friendly individual, I guess you just gotta go out of your way to say thanks. Once again thanks for the review, thanks for the business and next time you need a car wash stop on buy :-)
- ED L.San Francisco, CA9713Feb 10, 2024
Be alert avoid this place if you have. A classic Mustang this place it's not
Mustang brothers Mikey took my car and said he'll fix it the way they used to with mustang brother charged me over $17,000 for a miserable job on my car (the only complete thing on my car it's the windshield that wasn't there ) everything else it's incomplete and I dedicated to pay him because he seems like trying to keep my car for himself when you work for people before you work you should mention how much will be for example before I do a haircut if the don't ask I say the price how much is gonna so people agree or not I was never informed before doing the work that it was gonna be 17,000 dollars big mistake on my part trusting someone I didn't know well I knew the old traditional Mustang brothers not this place be careful you'll be better of doing it yourself avoid a headacheHelpful 1Thanks 0Love this 0Oh no 1Business owner information
Mike R.
Feb 10, 2024
Luis, brought us in his 68 Mustang as an almost absolute bare shell that had been hacked from previous people, and that had been previously totaled with major front-end collision and totally gutted and cut and spliced in with another car. We told him a year and a half ago it wasn't worth investing what is going to take to fix the car. He insisted, had us work on it, had it still a whole bunch of work on it and then when we're done decided he ran out of money and had us undo the work. He scammed us we didn't scam him, and even after the fact we try to work with him to get his Mustang done completed, but apparently he's getting some pretty s***** advice from the people whose hair he cuts telling him we did something wrong. Sorry Luis, you don't get to have somebody restore your Mustang and then after the fact decide you regret it and blame them for it. We tried our best to work with him even after he reneged on what he had agreed to. I will agree with him on the fact that if you can do it yourself by all means do so, because it is very expensive to restore an old Mustang
- Matthew R.San Bruno, CA14326Jun 23, 2023
As my car is aging, I felt the need for honest feedback regarding necessary repairs. After conducting extensive research on mechanics in the area, I discovered several highly recommended ones. Aside from the very long history of very positive reviews, one thing I particularly appreciated was the ability to communicate with them via text, which allowed me to quickly gauge their availability to assess my car. They even allowed me the flexibility to drop off my car later in the day as I am usually stuck at work till then.
They performed an oil change, which was due, and conducted a comprehensive inspection to provide me with a clear understanding of required and unnecessary repairs. While other places emphasized the urgency of brake replacement, they assured me that my brakes were still in good condition. However, they did highlight other areas that should be prioritized. They physically showed me the problematic parts on my car, explaining their impact and discussing the pros and cons of addressing them.
By delving into such detail and demonstrating the issues, Mike showed that he wasn't attempting to pressure or use fear tactics to sell unnecessary services. Instead, his goal was to enhance my understanding so that I could make informed decisions. He emphasized that the suggested repairs were not urgent, allowing me to leave without spending an extra $1000 that other tried to get me to spend.
A few weeks later, I returned to have the other recommended work done since it fit within my budget and timeframe. I am confident that I will continue relying on their services for my future car needs. Overall, the service was exceptional, and I sincerely hope they maintain their outstanding approach.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mike R.
Aug 14, 2023
Hi Matt, Thanks, Your detailed review for us here at Extra Care Auto Repair made my day. It's been a long and busy day. I agree communication is the name of the game. I really appreciate the fact that you saw that we are not salesmen, We learned decades ago that a car "needs" what a car needs, and everything else is just a recommendation, maybe some stronger than others. But, either it's broken, breaking, or may break. That's why there are almost always numerous different ways to fix a car, and our job is to help you make that decision on how you spend your money. Thanks
- Fee H.South San Francisco, CA02May 20, 2024
I was so fortunate to have had a really bad car repair business lead me to Extra Care Car Repair, one of the best car repair experiences, l've ever had!
Mike Rosen, owner of Extra Care, couldn't have chosen a better name for his business. His expertise is extraordinary; the man has decades of experience. He somehow managed to figure out what two other car repair shops could not. And apparently, this was no small feat as he had only seen the problem my car was having, two other times in his career!
Something else I found very reassuring:
Mike is a caller. He calls when he says he will, and also, not just to keep you in the loop, but to also check up on how his repairs are working for you. I don't know anyone else who does that. Ever.
My car was fixed in a timely manner, by a shop that truly knows what it's doing, owned by a man with an enormous heart.
I promise you it doesn't get any better than this.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mike R.
Jul 11, 2024
Hi Fee, Thanks for giving us here at Extra Care Auto Repair and Body a review and I’m glad we were able to save the day for you. It is not often that an engine seizes because of too much fuel, but when an engine goes from running just fine to being frozen that is most often the cause.
Anyhow the bottom line is a good mechanic needs to be able to tell a customer why their car needs what it does, and until they can they have not completed their inspection. I hope your truck is still running well, please us know if we can help you in the future. - Jshon T.San Bruno, CA71943Apr 20, 2023
Mike continues to deliver amazing service! My car hardly moved during Covid and suffered from the neglect. Extra Care assessed what was needed to safely drive it and continued to source out of production accessories. It's been great having Mike and his team servicing my family vehicles for 20+ years!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mike R.
Jun 17, 2023
Hi Jshon Thanks for taking the time in giving us at Extra Care Auto and Body Repair a review we've appreciated your business over the years. Please feel free to reach out to us for any all of your automotive needs.
- Cheryl N.San Francisco, CA47950108Feb 14, 2023
Mike is the most trustworthy and considerate mechanic I've met. I had a unique issue with my car that was preventing it from passing smog, and Mike worked with me for over a month to help solve the problem. He was communicative and honest throughout the entire process and took the time to explain things to me in detail. In the end, he was able to help my car pass smog and saved me a lot of money in the process. I will return to Mike for all my future auto service needs. Thank you, Mike and team!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mike R.
Jun 17, 2023
Hi Cheryl, Thanks for taking the time in giving us at Extra Care Auto and Body Repair a review. I'm glad we were able to finally get your car taken care of. Please feel free to look us up for any of your auto repair needs.
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