Extra Space Storage

They doubled the price within 2 months of signing up. I was assured that they will not change it but more than 10-15%, but clearly they don't care. I had to spend extra money to empty the storage and move it to Storelocal, who don't follow these bad practices.
Also, their storage units are only ~6 feet tall, so not a lot of space inside.

The single star above goes to Anne, who was really pleasant to talk with.

Everyone who works here is super nice and very professional. I didn't really know what to expect renting a unit for the first time and they were all so helpful and friendly every time I went in. I only had my unit for 2 months and just canceled because I moved into a bigger place and they were quick to cancel and save me some money. Super nice people. The only thing I'll say is it's not a temperature controlled facility and it is kind of humid so don't leave things that could get damaged by that in the units.

Anne went above and beyond today, helping me when they didn't have to. I live close to the facility, they were extremely friendly and professional. It's experiences like these that make their customer service experience top notch. Thanks so much, Anne! Keep it up!

I have been renting from this Extra Space Storage for 12 years. The space has always been clean, the staff has always been courteous and now that I just got married and moved into a much larger space, I'm moving on. Otherwise, I'd continue using this wonderful space and facility!

I signed up for a storage space online. I got a call from the facilities manager a few hours later, Scottie. He was welcoming and engaging. When I came by to see my unit, Scottie greeted me and patiently walked me through orientation. It was an expectedly pleasant and informative experience.

I learned that there are a lot of benefits renting with them. And found that the entry system was well thought out. And the facilities were immaculately clean.

These guys know what they're doing. It's a very professionally run service. If the location is convenient for you, I seriously recommend you give them a try.

Exceptional Service! The store manager, Fitz, at the Folsom St. location, went above and beyond to assist us. He greeted us with a warm welcome and took the time to understand our storage needs, ensuring we got the perfect unit. His friendly and helpful demeanor made the entire process smooth and stress-free. I can't recommend this location enough, thanks to the outstanding service we received!

Anne was a great help and showed great compassion for the unit we needed and the price we could afford. thank you so much again and I appreciate your help today.

Amazing crew and management they were quick to help and the quality is excellent very clean and I recommend it to anyone looking for self storage in San Francisco!
I almost forgot how cheap it was with their deals that are going on right now so as well as affordable all those other things I named 5 stars definitely would give them 10 if it was possible.

Worst service of my entire life, embarrassing. I would rather die than do business here.

Well I have to say the thought of helping friends move their "stuff" from a storage unit in downtown S.F. doesn't sound very pleasant!
What a wonderful experience, and I'm not kidding... The two representatives of this clean,
well maintained, and most accessible establishment were an an absolute joy!
Mr. Fitz Rush and his associate Ms. Ez couldn't have been more helpful and professional.
Rarely does one meet such genuinely nice people who take their patrons questions and concerns to a personal level. They made everything so easy,
providing equipment, suggestions and their time all with big smiles!
We felt so much better about an obvious "chore" because of their marvelous attitude and helpful tips.

So many thanks!