Fast-Fix Jewelry and Watch Repairs - Concord
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Review Highlights
“Allen did the engraving and resizing of my Michael Kors watch recently and he did an excellent job.” in 8 reviews
“Although it was pricey, Alan gave me a 25% discount.” in 2 reviews
“Lily was friendly, gave me an affordable price on the service, and she did this service very quickly.” in 2 reviews
About the Business
On-Site Jewelry and Watch Repair ServicesNext time you need to have a ring resized or a watch battery replaced, come to Fast-Fix Jewelry and Watch Repair, recently opened in Concord's Sunvalley Mall. We're proud to employ the best jeweler and watchmaker in town and provide quick, top-quality service in a half-hour or less while you wait. Whatever your jewelry or watch repair needs, from watchband repair to new stone settings, you can simply drop off the item and shop while you wait. In no time at all, we'll have your jewelry or watch looking and running as good as new, all at very affordable prices. Visit us today to see what we can do for you!
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Overall rating
127 reviews
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1 star
- Mar 13, 2016
First time going to a watch repair shop and needed to get my battery changed ASAP. The cashier wasn't very enthusiastic and didn't really write down details about my watch on the "ticket". She just gave me a blank paper with the corresponding number on it.
Less than 10 minutes later, the battery was changed for a pricey $19.95. Good thing is that if you keep your receipt, you have a 6 month warranty. Service is eh, but they did the job quick and easy so that was convenient.Helpful 3Thanks 0Love this 1Oh no 0Business owner information
Ben P.
Mar 18, 2016
We're glad we could help you out with your battery, Jenna! Thanks so much for letting us know. Now, we're sorry our service left you underwhelmed, and we'd like to investigate. Would you mind letting us know the time and date you stopped by?
Hoping to hear back soon,
Fast Fix Management - Jaime L.Antioch, CA19103147Aug 5, 2024
I brought my old, broken Nixon watch to this repair shop at the mall. Alan, the technician, was very helpful and honest. He warned me that Nixon watches are not of very high quality and that he might not be able to repair it. He gave me an estimated repair time of one hour, so we walked around the mall while we waited.
When we returned, Alan informed us that he had tried to fix the watch but couldn't get it to work. He suggested sending it to Nixon for repair. I then asked if he had any automatic watches available, and he showed me a few options.
I decided on a Seiko, as I've heard great things about these watches. Although it was pricey, Alan gave me a 25% discount. He also took extra time to explain how to use it, since it's my first automatic watch.
Alan is a good guy and overall I was really happy with the service I received.Helpful 0Thanks 0Love this 0Oh no 0 - Jan 16, 2024Updated review
Allen did it again. This time my wife came in to get a new watchband. he was helpful and fitted her and as always was courteous and helpful. Thank you Allen
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Customer S.
Apr 27, 2023
Stan, Thanks a support and giving us great reviews. I will make sure Allen know about this.
Apr 27, 2023Previous review4-24-23
once again Alan went above and beyond in fixing my tag watch
my watch was leaking and my go to guy. fixed it. as he has for all my other problems
i see negative reviews here and i don't get it. i listen to him as he helps others and goes out of his way to fix issues
i recommend this place and Alan without hesitationMay 24, 2022Previous reviewonce again i needed my Tag Heuer fixed and i thought it was ruined with moisture on the inside
Alan suggested a path and if it works great and if not we were where i thought we would be. Alan's idea worked and saved us hundreds of dollars
Alan thank you
we will keep coming for big or small problemsJun 9, 2019Previous reviewI've been here several times for batteries and small repairs. This time I needed a major repair to an expensive watch. Even though they are not an authorized dealer. (And I don't really like authorized dealers ). They fixed it for a reasonable price and in a reasonable time.
I recommend this place and I will be back if needed. - Jason P.Concord, CA03611Jul 17, 2024
Been buying from them for years. Purchased a ring around Christmas time. Small stones fell out in 2-3 months. Big stone fell out after 6 months. They worked with us to fix less than a week it fell out again. I hate writing a bad review for a business I've supported for 10+ years.
I will say this, the watches and other services are great. I hope it was just a bad experience and not how they do business.
Lastly I didn't contact after second time as my wife was unwilling to keep paying to fix a lemon. We have since moved out of the area and found a custom maker to design a new ring.
The crew is great please shop with them I truly appreciate all they have done over the years.Helpful 0Thanks 0Love this 0Oh no 0 - Bryan M.Vacaville, CA612320Jan 26, 2024Updated review
These people are crooks
Can't find the Fairfield location here
Went to have some rings plated they quoted me $50.00 each with a text message. Then I get a call saying it's going to be $150.00 each ring to get them plated after they had my rings for 3 weeks. This place is supposed to be fast fix
Instead they should be called slow crooks. Not only that the Plating lasted 2 days for $150.00 each
If you quote a price stick to it don't screw people
What a bunch of jerks. Their service sucksHelpful 1Thanks 0Love this 0Oh no 1Nov 23, 2016Previous reviewThis place is your worst nightmare horrible customer service and they are not honest. I dropped my watch off for repair they had it for 3 weeks, when I got it back the original Rolex band had been swapped for a knockoff band what dishonest people. I would go elsewhere for your repairs or battery needs
- Luca T.Walnut Creek, CA03Dec 3, 2023
I just brought my watch and it seemed to have the clasp to be tighten.
They charged me $80 to band a clasp and I could not take my watch back beforehand because they did "complete " the job so fast.
Bottom line is the work ethic completely missing in that business.
They charged $80 for 10 seconds of work .
Stay away from this shop.Helpful 1Thanks 0Love this 0Oh no 0 - Hamed A.Henderson, NV165Oct 16, 2022Updated review
*Another update and reply*
You are merely guessing when I know for a fact what happened. I saw with my own eyes the band that y'all sold me. So Sears did not replace the band. They gave me back the exact band back to me that I bought. So I don't know what time of scheme y'all running here. But it's become really upsetting how you're handling this whole situation
*UPDATE*
Went back yesterday to see the district manager and she was even more useless. Told me different information from the previous guy. First she told me she didn't believe that band was even sold from their business when it was obvious I purchased it there. Then also proceeded to tell me it was missing a piece that never came with in the first place. She was against me on all aspects and even when she called the owner she proceeded to tell them everything in her power not to get the green light for the return. It was only a $38 purchase but at that point it became about principles. Like she was undermining my character. Really poor customer service and they seem so fraudulent here. Selling me product they don't even carry and poor quality. I will never come back to this establishment again and will spread the word across to my family and friends. I usually like supporting local small businesses but establishments like this one make it difficult. I never have an issue with Amazon as far as returns go and making sure I'm getting what I'm paying forHelpful 3Thanks 0Love this 0Oh no 0Business owner information
Customer S.
Oct 17, 2022
Hi Hamed,
Same respond to your bad google review, we are doing our best every day to provide excellent customer services to our community.
Unfortunately in your case, you brought back a
receipt of band replacement from our store 3 weeks ago and an unknown brand watch band with missing part, the skipper, not belong to our store. We carry 2 particular premium Brands:
Hadley Roma and DeBeer with logos stamped in the back side. My best guess here is Sears did not give you back our watch band after they replaced for you with their band that you preferred. Sears is only a few steps from us. I don’t understand why you didn’t return to us for full refund on day 1 and let us remove our band from your watch, then let Sears install their band for you. Unfortunately at this point, we cannot take
back what not belong to us and I feel really sorry
to lose a customer like you that help us
thrive every day. I hope this help clarify our miss understanding and knowing we still stand our 30 days return policy with our original merchandise in a good resalable condition. Fast Fix Management TeamOct 14, 2022Previous reviewCame here on September 22 to buy a band for my watch. They didn't have what I was looking for originally and I ended up settling with a black leather band for almost $40 and i tried it on. Immediately after I looked into the watch shop at Sears and they ended up having what I was looking for so they removed that band I originally bought from here and put the new one on there. Fast forward 3 weeks later I came back to return the band. He even made a remark about me coming back almost a month later when clearly the receipt shows a 30 day return policy. I didn't get the gentlemen's name who tried assisting me but he was a fairly older white man with glasses. Was not helpful at all with my return. Told me since it was worn he couldn't do anything for me. I basically just tried it on and that was it. How else am I supposed to see if this thing fit or not? Told me to come back and see a higher up manager tomorrow. Overall bad service and an even more inconvenience.
- Rodrigo B.Richmond, CA081Jul 21, 2023
I left my watch to change the broken glass and my watch never worked again. the guy who does the repair didn't take responsibility and was still totally rude.
Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Customer S.
Jul 28, 2023
Hi Rodrigo, I apologize for your watch. It might be the miscommunication about the broken crystal could cause further damage to the movement inside. Please visit us next time and ask to speak to Ben. I will get to the bottom of this issue for you. Thanks
- Danny M.Martinez, CA4524Jul 6, 2023
Been coming here for years getting my necklaces/chains repaired every time they do a amazing job and priced right would definitely recommend them
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Customer S.
Jul 6, 2023
Thanks for your long term support Danny.
- Alberto N.Richmond, CA076Sep 11, 2022
Stopped by to get my gold chain repaired before a trip , the gentleman charged me $45 and I thought it was a great deal so w/ out hesitation I agreed , he assured me that the repair wouldn't be noticeable at all & that he will simply melt the link and re connect with real good. It was slightly noticeable but given that I was heading out that same night I decided to just pay the guy and get going. 4 days later this discoloration appeared.
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Customer S.
Oct 17, 2022
Alberto, This is very unusual that your chain turn color like that after 4 days of repair done by our laser welder technology with extremely low heat and precise point of contact. You should at least give us a chance to bring the chain back so that we can inspect and doing polishing for you instead of giving us 1 star here with no resolution. Note that you are always welcome back to our store anytime and we will make sure to make it right for you. Thanks
- Jim B.Tucson, AZ1412710Dec 9, 2022
Very fast service, completed the repair with high quality work, and at a reasonable price. Hard to beat!
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Customer S.
Dec 22, 2022
Thanks Jim for your support and kind words