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Updates From This Business
No Need to Suffer
BMW, Audi, Mercedes, Volvo, Land Rover and other… read more
Are all Alignments created equal?
The answer is No. Our state of the art alignment… read more
Delivering Precious Cargo?
As the school year starts up again we are here to… read more
Can't take the Summer heat?
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Highlights from the Business
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Family-owned & operated
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11 years in business
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Certified professionals
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Locally owned & operated
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Eco-friendly
Photos & videos
Services Offered
Verified by Business
Check engine light
Auto general diagnosis
Tire Pressure Monitoring System diagno…
Auto vibration diagnosis
Engine oil light diagnosis
Auto noise diagnosis
Auto no-start diagnosis
Auto diagnosis or inspection
Review Highlights
“Craig and Mason were excellent and transparent every step of the way.” in 124 reviews
“I decided to visit Fast Lane European as they are experienced in servicing BMWs and other European cars.” in 7 reviews
“I had a Honda shop work on my 14 years old Honda so when I bought this car, I know I needed a Volvo shop.” in 24 reviews
About the Business
Business owner information
![Photo of Mason L.](https://s3-media0.fl.yelpcdn.com/buphoto/XDISmaZ7K7V8b0dyEigeUw/90s.jpg)
Mason L.
Fast Lane European is an Independent Volvo, Mercedes, BMW, and MINI Repair Facility. We are unique due to our experience, including the fact that we have a Volvo Master Technician who is also ASE certified. Our shop is equipped with the diagnostic equipment of Volvo, VIDA, for all applicable models as well as ISTA for BMW models and Mercedes factory diagnostic tools. In addition to great customer service you will find that our prices are tough to beat, we offer free second opinions, monthly specials and a low labor rate. Fast Lane European isn't just about Volvo, we have experience with BMW, MINI, & Mercedes models as well. We will continue to update our website to reflect our experience as well as our passion for these great European cars. We look forward to meeting you and servicing your Volvo, BMW or MINI needs.
Location & Hours
Amenities and More
Ask the Community
Q:
If provided by the customer do you install aftermarket parts on vehicles? I have new shocks/springs I would like to have installed on my volvo c30
A:
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Recommended Reviews
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Overall rating
300 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Tien T.San Jose, CA5611Jul 23, 2024
First off Jason he is very knowledgeable about the car and have the information you need. But the preson who was working on my car did not connect the air intake hole. I was shocked when I took the hood off when I was cleaning it and i was driving it half the day like that. Called Jason about it and was told they forgot to connect it... and that it no offer discount or nothing.
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Mason L.
Jul 24, 2024
Tien we're truly sorry to hear that your experience did not align with our commitment to customer satisfaction. We appreciate you bringing this to our attention.
- Anil M.Milpitas, CA383Aug 9, 2024Updated review
I have been going to FLE for last two years and have been satisfied with the result. The team is very professional and easy to work with
I would recommend Fast Lane European !!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mason L.
Sep 6, 2023
Anil thank you so much for taking the time to share your experience.
Sep 5, 2023Previous reviewI came to fast lane for my 2017 Q5 75K service and I must say I was impressed by the quality and the service. Team was professional and provided honest feedback about my Vehicl.
- Kelvin H.San Jose, CA043Jul 23, 2024
I brought my car in for an intermittent noise and a coolant leak. Fast lane diagnosed both problems, repaired my vehicle, provided a loaner car (free) returned my vehicle after detailing it! need I say more! Craig and Jason are knowledgeable and easy to work with. My car has found a home. the picture shows , it was not a easy job. Thanks Fast lane!
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Mason L.
Jul 24, 2024
Kelvin your positive feedback is a huge encouragement to our team. We're committed to maintaining the high standards you've experienced. Thank you so much.
- Teri F.San Jose, CA10963Jun 28, 2024
I was very frustrated with the service I was receiving at the dealership! Getting in for an appointment,leaving my car for days, and not confident with staffs knowledge!
Fast Lane was recommended to me from a very smart and trusted friend!
From the first phone call to the end result- professional, quick, friendly and they know their stuff! I will now be a loyal customer and will recommend them to friends! Great experience from start to finish! Thank you!!
TeriHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Mason L.
Jul 1, 2024
Teri we really appreciate your 5 Star review. We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
- Edward Z.Manhattan Beach, CA4921Aug 27, 2024
Jason was really helpful with my 2018 Volvo. The team did a systematic check on my vehicle and provided a complete repair plan. They finished the work within 2 days with a very reasonable quote. Fast Lane European would definitely be the long term service for my car.
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Mason L.
Aug 27, 2024
Edward, we appreciate your feedback so much. Please stop by anytime.
- John G.San Mateo, CA62191Aug 13, 2024
Summary:
Craig and the Fast Lane Crew were great! They were very responsive and knew what they were doing. My car functions like it is brand new now, and I am very pleased with the job they did.
Full story:
My 2020 BMW 330i had an issue with the digital instrument cluster not turning on when I turned the car on. It would sometimes take more than an hour for it to come on, so I didn't have any idea the speed I was driving at and the safety systems weren't functional either.
I took the car to BMW Stevens Creek. They charged $315 for an initial diagnosis. After they couldn't find the cause of the issue, they wanted to charge $900 more to continue diagnosing it, which required them taking the cluster apart. I respectfully said hell no.
I was contemplating just selling or trading the car since I wasn't sure how much it would truly cost to fix it. After doing some research, I came across Fast Lane European on yelp. They had great reviews, so I decided to give them a call.
I spoke with Craig and gave him all the details, and he gave me a fair quote for the initial diagnostic (cheaper than BMW service). They eventually determined the instrument cluster was faulty, and recommended to buy and install a new cluster.
I was initially skeptical because they weren't sure what caused the issue to happen. The software on my car was outdated, and it wouldn't update for some reason. Craig suggested that it couldn't update because of the issue with the instrument cluster, so I trusted him and went with his recommendation.
Less than two days later, the car was fixed! Instrument cluster is back on and all the tech works like brand new. The price was reasonable and they were very fast.
Overall, 10/10 recommend. Would go back if any other issues come up.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mason L.
Aug 13, 2024
John thank you for the gracious words. We're delighted to hear your story. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to servicing your vehicle again.
- Rose Ann P.Jersey City, NJ02Aug 30, 2024
My Range Rover was due for its normal service at 48k miles so I googled around instead of going to the local dealership. I came across Fast Lane European and boy am I glad. I received Top Notch service from Craig and the rest of the team and they exceeded my expectations and had the car done a lot sooner then the quoted me! I definitely will return in the future for my car needs thanks to this Team of experts!
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Mason L.
Aug 30, 2024
Thank you so much Rose Ann it was a pleasure meeting you. Please reach out if you need anything before your next annual maintenance.
- Jan S.Alum Rock, San Jose, CA053Aug 15, 2024
Had some issues with my trunk not opening and did not want to take it to the dealership to hopefully save on high costs. Jason was the one who helped me out here and was very informative and communicative throughout the entire process. The service was very efficient and I was also able to get my brakes checked and replaced! Cherry on top is that my car exterior came back clean!
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Mason L.
Aug 15, 2024
Jan your review means a lot to us. We always strive to give our best to help our clients . We hope to see you again soon!
- Christa I.Santa Clara, CA02Aug 7, 2024
I'm happy to recommend Fast Lane European...Professional, friendly and efficient service for my BMW X3. I was clearly informed about what my car needed. I am happy to return again.
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Mason L.
Aug 7, 2024
Christa its heartwarming to receive such positive feedback. Thank you for acknowledging our efficient, professional service. We are looking forward to your next visit.
- 378110Mar 18, 2024Updated review
Honest and professional service. These guys know what they're doing and took care of everything on my m550i. I came in with a noise coming from my front suspension that I couldn't figure out and they made sure to inspect every inch and found the issue! Turns out my skid plate was loose and my control arms were pretty much done.
They worked with my extended warranty and kept me in the loop with daily updates. Craig and Mason were excellent and transparent every step of the way.
Car feels brand new!
Highly recommend these guys and appreciate their attention to detail.Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Mason L.
Jan 23, 2024
Matthew we really appreciate the time you took to write a 5 star review on our shop. I will be sure to pass on your remarks to Erik. Please feel free to call or stop by anytime.
Jan 23, 2024Previous reviewThese guys are great, they helped me find the source of my problem and were very professional every step of the way. Erik was amazing and was completely transparent including videos of the issue and what pricing would look like going forward.
Owning a BMW isn't cheap but I thought their prices were fair considering they were original parts. Highly recommended -