Ferguson Bath, Kitchen & Lighting Gallery

Ferguson Appliance, the old Meyer Appliance store in Mt View exceeded my expectations because I wasn't thinking that a chain would hire the people at the top of their profession. David Saephan, my sales rep, was very knowledgeable about some tough comparative high-end brand questions and he was pleasant and fair in finalizing terms. I wish he had my Cove model in stock but the delivery wait wasn't bad, especially considering how long orders took during Covid. The delivery guys led by Umberto were employees of the company and they represented their company well. The competently moved my cabinet panel from my Miele to my new Cove. I'm glad I now own an all SubZero Wolf kitchen because the great technicians at Box Appliance can exclusively service my whole kitchen. Frankly, I think the Miele technician repaired my DW incorrectly and that allowed steam to enter the electronics compartment. I've had the high end Miele unit 11 years and I the circuit board failed twice so I moved to Cove.

Stopped by the showroom awhile back looking into replacing my mom's washer and dryer. Was looking into getting Speed Queen. A gal helped me out on some questions I had on what the difference was between them and the answer I got was not what I would've expected from an appliance expert. The only thing different was that 1 was a top load and the other was a front load. Ended up going to University Electric and buying it there because the Sales person explained the difference in the models

Service department is so hard to get a hold of. I was trying to schedule an appointment to get our dish washer repaired and I think I called them 4x over 3 days and left 2 messages before somebody finally called me back.

After we finally got somebody scheduled the person started taking photos of the house/garage/entry as soon as he got out of the van which was a little uncomfortable. He kept taking photos of the kitchen and surrounding area before looking at the dish washer and taking photos of that too.

After running it a few times and looking around at it he determined it was broken and would cost between $1200-$1500 to repair. A new dish washer costs less than that so we declined to repair it.

I was referred to Meyer from a good friend as I needed to have a kitchen sink for a home remodel. The sink dimensions that I needed were something that I could not easily find at Home Depot or Lowe's because the dimensions I needed were smaller than the average. I also wanted to stick within the "Franke" brand since this was the brand that had been used at my parents house during their construction. After 10 years, their stainless steel is still shiny, durable and looked amazing without any special care.

When I met Edo, he was patient and had thorough knowledge of the product lines that they offered. He showed me the difference between 16 gauge and 18 gauge-- things that I would know nothing about had I not been shopping around for sinks. It turns out that it's the lower number that's better when it comes to stainless steel. Why? Because 16 gauge is thicker and better quality.

Picking a kitchen sink turned out to be not only an educational experience but also a fun one. This place had one of the most beautiful showrooms-- You'll see what I mean the instant you walk in. The customer service was also top notch. Kimberly (project manager) is the one who is responsible for checking you out and meticulously checks all of the specs to make sure that you are getting exactly what you need.

What's also helpful is that they have an on site contractor just in case you want someone to re-check the dimensions of your space. When I looked at another sink that Edo offered that seemed like it could possibly work, I was able to consult with their on site contractor. I wasn't completely sure of the dimensions so I was able to put him on the phone with my contractor to confirm. Between the two of them, they ruled out that the sink could possibly be an option. It was too deep.

The Franke brand sink I ordered took about a week to arrive and I picked it up in store. Kimberly was more than happy to help me out to my car with it as she had a rolling cart to push it out on. Now that I have it installed, I am loving the choice that I made.

The call center messed up and scheduled our appointment with Peyton for the wrong day, but Peyton found a way to fit us in and she was outstanding. She answered all our questions and pointed us to exactly what we needed to order to put together our shower system. And best of all she accomplished this in only about 10 to 15 minutes and had us on our way. Thanks Peyton for your great service!

Your Customer Service representative, Mui - is OUTSTANDING!!! I called for some technical support today and she was so great in trying to understand our issue while talking with the technicians to attempt to solve the matter. She was very, very professional, kept her word in returning our calls and did her best to close the matter to our satisfaction. You have a great employee in your organization; the type you would not want to be without.

We have been Meyer customers since the 1970's and I'm so glad to hear that inspite of the change in ownership that you're maintaining the Meyer legacy of outstanding service in every way. Please keep it up and thank you again!

if possible, stay away from this place. They are pretty useless when something goes wrong. the worst part is that they just don't respond. In my situation,

1. I bought a 48" range and compatible hood. They ordered a 36" hood. The exchange and replacement was a nightmare. They overcharged me by a couple of hundred dollars. Still not resolved.

2. Bought two dishwashers. One of the broke because they dropped it while loading. They offered a panel ready dishwasher and ordered a panel. They gave me the panel and promised to install the panel. Six months passed, no one showed up. I did it myself.

3. Toekick of the refrigerator was missing. They promised to order replacement. Nothing yet.

4. They delivered a refrigerator with a ding on the panel. No response to repeated requests.

I was dealing with a manager named Mustafa. I waited patiently to see if they solve any of the issues before I posted this review. I see similar responses from other customers.

During this time of Appliance back orders, I consider myself very fortunate to have met Megan, a showroom consultant at Meyer Appliances. She put forth great effort to locate a GE refrigerator that was readily available in a distant location. Delivery scheduling was delayed as well. However, the Meyer team, worked hard to deliver and install our fridge in time for the Jewish holidays.

Although there was a huge dent in the freezer door, we readily accepted this otherwise perfectly good refrigerator. There was warranty and again the team helped us, in a timely matter, to have this door replaced. We were just so happy to have this appliance.

I recommend Meyer Appliances and have every confidence this wonderful group of people will work hard to provide great service!!! Deborah K

This review is strictly for the repair department. I've contacted them a few times in the past for repairs and it's always takes a couple of follow up calls. Nobody ever answers the phone and messages rarely get returned. It takes a lot of follow up but eventually someone calls you back.

I've recently contacted them for repairs on a Sub-Zero refrigerator and stated that the repairs are someone urgent since the auto defrosting in the freezer isn't working properly. After leaving a few messages in a month's time span with no response, I had no choice but to seek another appliance repair company.

I understand that staffing has been a big issue with many contractors and repair companies but a simple return call saying that they are fully booked would be more than sufficient.

I bought a Miele dishwasher from Meyer. Everything was fine, we installed it ourselves but then we realized that we were missing a bottom part (just the piece to hide the bottom of the dishwasher).
I went back to the store two times. Each time they said they would order it and call me back as soon as it is ready. I've never heard back and I'm still waiting.