Services Offered
Verified by Business
Review Highlights
“All items arrived at JC's warehouse as promised or with little delay despite the dire economic situation in winter '09” in 9 reviews
“I am in the middle of a complete remodel of my house and my experience working with Keoki Garner has been exceptional.” in 7 reviews
“Mindy Ellison and Keith Rodriguez were absolutely wonderful to deal with on our master bathroom remodel.” in 3 reviews
Location & Hours
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Next-Day Delivery Available.*
*On In-Stock orders $499 & above, placed before 2PM (Monday thru Friday). Subject to availability of delivery slots. Not available at our Roseville showroom. See associates for more details.read morein Appliances
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Amenities and More
About the Business
Whether you're working on a bathroom renovation or building a dream kitchen, Ferguson Bath, Kitchen & Lighting Gallery offers the widest selection of kitchen, bath, appliance and lighting products from premium brands. Our state-of-the-art showrooms feature beautiful displays of innovative products in a welcoming, hands-on environment that allows you to see, touch and experience the products before making your selections. Our expert consultants help make sure every product you pick is a perfect fit for your kitchen and bath projects.
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Overall rating
125 reviews
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- Jane H.San Francisco, CA01Jun 7, 2024
What a great store with a good range of display items and amazing customer service. Keoki Garner was particularly helpful helping us pick out items for our new kitchen. Thank you!!!
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Molly M.
Jun 9, 2024
Jane, we're glad you had a positive experience at our store and found our range of display items to your liking. It's lovely to know that Keoki Garner was able to assist you in selecting items for your new kitchen. Your feedback is greatly appreciated. Thank you for choosing Ferguson for your plumbing supplies!
- Mar 11, 2024
Pretty showroom, but good luck trying to get them to be responsive. I went in and sat down with Rosa Guzman Jovel and asked for some help finding sinks for my place. She said that she was busy, but that she'd get back to me in email. After some initial dialog, she just ghosted me completely. Not recommended.
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Molly M.
Mar 13, 2024
Jon, thanks for sharing this situation with us. We have high-regard for all our customers, and our expectation is that all our associates are friendly and to treat everyone with respect and courtesy. We regret that you experienced otherwise. If there is anything we can do to improve your satisfaction at this time, please contact me directly at ryan.smith3@ferguson.com and I will investigate further.
- Liana L.San Francisco, CA962Oct 5, 2023
Keoki G. at Ferguson SF is da man!
I can't tell you how many times Keoki came through as our hero on our multi-year long renovation project. We first connected with him in Oct/Nov of 2021 to order our appliances and then April 2022 to order bath and kitchen fixtures for our whole house remodel. He was thoughtful and helpful throughout the whole ordering process and when things went wonky (as they often do in renovation projects) he was there to help us sort out the issues and find a path forward.
The most recent example: We finally moved into our home in Aug of 2023 and we discovered that the water dispenser in our fridge was non-functional, we bounced around between our contractor, the installer, and a servicer. None of which could figure out why the fridge wasn't functioning. We reached out to Keoki in a last ditch effort and through his magic of networking we were able to get on the service schedule with the regional supervisor of the appliance servicer we had already worked with, and they had the fridge fixed in no time.
He's kind, patient, and professional. Qualities that you expect in someone in his role that you don't often find. If you are starting the home renovation process, I highly recommend partnering with Keoki on all of your appliance and fixture needs.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Molly M.
Oct 12, 2023
Thank you, Liana, for sharing the great customer service we provided you here at our location. We look forward to seeing you again soon.
- Alison P.San Francisco, CA39302Aug 29, 2023
This is the place to go for appliances. We ordered a brand-new suite of appliances from Thermador through Airport Appliance and it's been a comedy of errors -- the oven arrived in a smashed boxed and was itself broken, the fridge delivery badly banged up our hallway and stairs, and the cooktop took 8 months to arrive, only to be shattered, and then another two months to get a new one.
During this, Ferguson was excellent in helping us and it made me realize what a terrible mistake we made. Ferguson is a preferred vendor for Thermador. Once you decide on a brand, make sure you check who their preferred vendors are. Also just avoid Airport Appliance.Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Molly M.
Aug 30, 2023
Alison, thank you for the positive recommendation for us at this location. We pride ourselves in our knowledgeable associates who enjoy helping with home projects such as yours. We appreciate your business and look forward to seeing you again soon.
- Vivienne S.San Francisco, CA1164Dec 26, 2023
We purchased our ovens, cooktop and hood, and dishwasher from Ferguson. When we moved in, two days before Christmas, the dishwasher wasn't working. They sent someone out the day after Christmas, Diego and Nahaman, and they fixed it for us. They were great. Efficient, communicative and the problem is solved.
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Molly M.
Dec 27, 2023
Thank you for your positive review, Vivienne. We are glad to hear you received great customer service during your visit. If there is anything we can do here to turn your 4-star review into a five, we would appreciate your feedback. We hope to see you again soon.
- Melissa N.San Francisco, CA02Feb 7, 2024
Ask for Rosa! I can't tell you how incredible it has been to work with Rosa over the last year on the remodel of our house. I had no idea how much time we'd be spending working on each and every item we would need for our remodel. Ferguson/Build.com is truly a one-stop shop, and Rosa is the best!! She came highly recommended and now I know why.
Rosa was there to assist us in selecting and purchasing all of our household needs. We purchased everything from vanities, toilets, light fixtures, and even the hardware and locks on our doors. Rosa also created a portfolio detailing what item goes where. This will definitely come in handy when my contractor needs to know where to put it all. Rosa spent so much time researching products, calling manufactures for specific details, and meeting with us on numerous occasions. She made the process so easy for us. I can't thank her enough for all of her help! It's great to have the Build.com website to look through, but I would highly recommend going in and working with Rosa one on one. We will definitely be sharing our experience with others and continue singing Rosa's praises for all of her amazing work with our home.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Molly M.
Feb 8, 2024
We love to hear about when our customers receive friendly and helpful service, Melanie. Thank you for sharing your experience with us here, and we look forward to assisting you again soon.
- Dave R.Fremont, CA9226Dec 9, 2022
Simply the best for Appliances, Lighting, and Plumbing products.
Schedule an appointment to get the best of your visit!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Molly M.
Dec 10, 2022
Dave, thank you for your positive review of our San Francisco location. Our goal is to provide our customers with quality products at the right price, all while delivering the same level of customer service you received. We hope to see you again soon.
- Emily M.South of Market, San Francisco, CA091May 27, 2023
I can't say how happy I am that I bought most of our fixtures for our bathroom remodels from Keoki and Ferguson on Valencia. We have been through MONTHS of construction where we have needed to purchase EVERYTHING.
Keoki was so helpful in making sure we had everything we needed PARTICULARLY the stuff we didn't know we needed!
We did buy a few things from other vendors and their customer service was nowhere near as good as Ferguson.
When one of the ventilation fans we purchased stopped working a few weeks after installation, Keoki made sure we had another one coming to us STAT, literally a few days, so it arrived before our electrical inspection!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Molly M.
May 28, 2023
Thanks for the great review of our San Francisco Location, Emily; we appreciate your business and look forward to seeing you again soon!
- Aaron K.Millbrae, CAApr 1, 2023
Ok. So. I work in an industry where I'm somewhat of a specialist in fixing and customizing cars. So I'm used to people wanting to ask me a lot of questions as they try to figure out what they want or need to do with their vehicles. At times it can be tough. But I never forget that it's how I earn my living. I never forget that without those people asking me their questions and needing my help and advice; I'd be broke and unemployed.
I started with that explanation in order to give my mindset as I started calling bathroom fixture companies today with some bathtub related questions. First of all. Most places on my Yelp app weren't open Saturdays. I guess only people that can take a weekday off are allowed to shop for bathtubs. I dunno ? Anyways. Of the VERY FEW bathroom fixture companies that were open to even TRY TO CALL. Several didn't answer. Several were rude or short or distracted on the phone. And one got so annoyed with me having the audacity to ask if they had more than one bathtub on display. That they told me. "Call Fergusons. They can answer all your questions "
So I called Ferguson's and Allison answered on the second ring. She was patient. Polite and well spoken. She advised me that they had 5 -6 samples of bathtubs and can order ANYTHING. She invited me into their showroom and advised that they even had a parking lot ! In downtown SF?! Free parking ?!!
About an hour later my wife and I were able to park safely and come inside their very nice showroom to meet Miss Allison. She did exactly what she said she'd do. She showed us all the tubs. She answered all our questions. She LISTENED to our needs and in about 10-15 minutes. I had a firm grasp on bathtub construction and material types and I was being given a very concise list of my three favorite choices along with specs for my contractor to veto or approve.
So. Pros.
1. Open Saturdays. !!!! Hell. They even actually answer their phones when they're open ! And they're polite !!
2. Secure, safe and clean parking lot.
3. Secure ,safe and clean showroom.
4. Allison knows wassup ! She is knowledgeable and informative. Generous with her time and patient.
5. No pressure. Just. Examples and answers and fair prices.
Cons.
They didn't serve waffles. Waffles make everything better. Just sayin.
Anyways.
This place made me feel valued and comfortable as a client. That still means something.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Molly M.
Apr 2, 2023
We love to hear about when our customers receive friendly and helpful service, Aaron. We're glad you and your wife were able to get the information you needed regarding your new bathtub. Thank you for sharing your experience with us here at our San Francisco location, and we look forward to assisting you again soon.
- Rachel S.Mill Valley, CA11211Sep 6, 2022
Ferguson recently acquired Monark Appliances - an appliance store in San Rafael. The acquisition has completely stalled our kitchen renovation. Customer service refuses to deliver appliances because they don't know how to run/operate Ferguson's new inventory management and payment system. I've never encountered a situation where a company just flat out refuses to provide updates or deliver appliances. I recommend taking your business elsewhere - this is not worth the headache or cost of delayed construction.
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Molly M.
Sep 8, 2022
Thank you for taking the time to share your feedback, Rachel. We understand your frustration throughout your order process and agree this is unacceptable, please accept my deepest apologies for what you experienced. Providing excellent customer service is our priority and it’s clear in this instance we missed the mark. Reach out to me directly at manuel.corona@ferguson.com. I look forward to speaking with you so that I can look into this and resolve this to your satisfaction.
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