Ferguson Bath, Kitchen & Lighting Gallery

What a great store with a good range of display items and amazing customer service. Keoki Garner was particularly helpful helping us pick out items for our new kitchen. Thank you!!!

Pretty showroom, but good luck trying to get them to be responsive. I went in and sat down with Rosa Guzman Jovel and asked for some help finding sinks for my place. She said that she was busy, but that she'd get back to me in email. After some initial dialog, she just ghosted me completely. Not recommended.

Keoki G. at Ferguson SF is da man!

I can't tell you how many times Keoki came through as our hero on our multi-year long renovation project. We first connected with him in Oct/Nov of 2021 to order our appliances and then April 2022 to order bath and kitchen fixtures for our whole house remodel. He was thoughtful and helpful throughout the whole ordering process and when things went wonky (as they often do in renovation projects) he was there to help us sort out the issues and find a path forward.

The most recent example: We finally moved into our home in Aug of 2023 and we discovered that the water dispenser in our fridge was non-functional, we bounced around between our contractor, the installer, and a servicer. None of which could figure out why the fridge wasn't functioning. We reached out to Keoki in a last ditch effort and through his magic of networking we were able to get on the service schedule with the regional supervisor of the appliance servicer we had already worked with, and they had the fridge fixed in no time.

He's kind, patient, and professional. Qualities that you expect in someone in his role that you don't often find. If you are starting the home renovation process, I highly recommend partnering with Keoki on all of your appliance and fixture needs.

This is the place to go for appliances. We ordered a brand-new suite of appliances from Thermador through Airport Appliance and it's been a comedy of errors -- the oven arrived in a smashed boxed and was itself broken, the fridge delivery badly banged up our hallway and stairs, and the cooktop took 8 months to arrive, only to be shattered, and then another two months to get a new one.

During this, Ferguson was excellent in helping us and it made me realize what a terrible mistake we made. Ferguson is a preferred vendor for Thermador. Once you decide on a brand, make sure you check who their preferred vendors are. Also just avoid Airport Appliance.

We purchased our ovens, cooktop and hood, and dishwasher from Ferguson. When we moved in, two days before Christmas, the dishwasher wasn't working. They sent someone out the day after Christmas, Diego and Nahaman, and they fixed it for us. They were great. Efficient, communicative and the problem is solved.

Ask for Rosa! I can't tell you how incredible it has been to work with Rosa over the last year on the remodel of our house. I had no idea how much time we'd be spending working on each and every item we would need for our remodel. Ferguson/Build.com is truly a one-stop shop, and Rosa is the best!! She came highly recommended and now I know why.
Rosa was there to assist us in selecting and purchasing all of our household needs. We purchased everything from vanities, toilets, light fixtures, and even the hardware and locks on our doors. Rosa also created a portfolio detailing what item goes where. This will definitely come in handy when my contractor needs to know where to put it all. Rosa spent so much time researching products, calling manufactures for specific details, and meeting with us on numerous occasions. She made the process so easy for us. I can't thank her enough for all of her help! It's great to have the Build.com website to look through, but I would highly recommend going in and working with Rosa one on one. We will definitely be sharing our experience with others and continue singing Rosa's praises for all of her amazing work with our home.

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I can't say how happy I am that I bought most of our fixtures for our bathroom remodels from Keoki and Ferguson on Valencia. We have been through MONTHS of construction where we have needed to purchase EVERYTHING.
Keoki was so helpful in making sure we had everything we needed PARTICULARLY the stuff we didn't know we needed!
We did buy a few things from other vendors and their customer service was nowhere near as good as Ferguson.
When one of the ventilation fans we purchased stopped working a few weeks after installation, Keoki made sure we had another one coming to us STAT, literally a few days, so it arrived before our electrical inspection!

Ok. So. I work in an industry where I'm somewhat of a specialist in fixing and customizing cars. So I'm used to people wanting to ask me a lot of questions as they try to figure out what they want or need to do with their vehicles. At times it can be tough. But I never forget that it's how I earn my living. I never forget that without those people asking me their questions and needing my help and advice; I'd be broke and unemployed.
I started with that explanation in order to give my mindset as I started calling bathroom fixture companies today with some bathtub related questions. First of all. Most places on my Yelp app weren't open Saturdays. I guess only people that can take a weekday off are allowed to shop for bathtubs. I dunno ? Anyways. Of the VERY FEW bathroom fixture companies that were open to even TRY TO CALL. Several didn't answer. Several were rude or short or distracted on the phone. And one got so annoyed with me having the audacity to ask if they had more than one bathtub on display. That they told me. "Call Fergusons. They can answer all your questions "

So I called Ferguson's and Allison answered on the second ring. She was patient. Polite and well spoken. She advised me that they had 5 -6 samples of bathtubs and can order ANYTHING. She invited me into their showroom and advised that they even had a parking lot ! In downtown SF?! Free parking ?!!

About an hour later my wife and I were able to park safely and come inside their very nice showroom to meet Miss Allison. She did exactly what she said she'd do. She showed us all the tubs. She answered all our questions. She LISTENED to our needs and in about 10-15 minutes. I had a firm grasp on bathtub construction and material types and I was being given a very concise list of my three favorite choices along with specs for my contractor to veto or approve.

So. Pros.

1. Open Saturdays. !!!! Hell. They even actually answer their phones when they're open ! And they're polite !!
2. Secure, safe and clean parking lot.
3. Secure ,safe and clean showroom.
4. Allison knows wassup ! She is knowledgeable and informative. Generous with her time and patient.
5. No pressure. Just. Examples and answers and fair prices.


Cons.

They didn't serve waffles. Waffles make everything better. Just sayin.


Anyways.

This place made me feel valued and comfortable as a client. That still means something.

Ferguson recently acquired Monark Appliances - an appliance store in San Rafael. The acquisition has completely stalled our kitchen renovation. Customer service refuses to deliver appliances because they don't know how to run/operate Ferguson's new inventory management and payment system. I've never encountered a situation where a company just flat out refuses to provide updates or deliver appliances. I recommend taking your business elsewhere - this is not worth the headache or cost of delayed construction.