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Review Highlights
“I HIGHLY recommend Marcos for anyone looking to protect their car with ceramic coating.” in 69 reviews
“While I did't have much experience with paint correction and scratch repair services, what an expert he is!” in 8 reviews
“! I highly, HIGHLY recommend Final Touch, especially for those living in the Peninsula who cherish their ride like I do” in 5 reviews
About the Business
Business owner information
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Marcos R.
Since starting our business in 2012 servicing local dealership accounts offering reconditioning services, we then decided to open up our first shop location in 2015, we quickly became one the most trusted shop among our private clients and dealership accounts by offering the most reliable source of services in the automotive industry, making our location a one stop shop for any auto detailing needs! Fast forward to now, We are so excited to announce that in 2024 we have expanded to a larger shop a few doors down from our old location! We are still offering the same services except now we have started a nonprofit which is now called “Terrier Garage” Powered by Final Touch. For the owner Marcos, it is a very special opportunity as he once wanted to start a nonprofit in 2012 after graduating from college with a Criminal Justice degree. The nonprofit will provide free classes to young adults that are in the criminal, mental health, or any human resource program they might be in to provide a special place were they can distract their minds from any trauma, abuse etc being around exotic cars and actually working on them by teaching courses of detailing, ppf, vinyl, ceramic coatings and window tinting. This will give any child or young adult a chance to become a professional in an early age as Marcos the owner started his business at only 19 years of age! We do not consider ourselves better than any other shop, but we do promise that each vehicle is serviced with precision.
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Overall rating
87 reviews
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- Arnold B.Centennial, Redwood City, CA1555Jul 15, 2024
I HIGHLY recommend Marcos for anyone looking to protect their car with ceramic coating. its a worthwhile investment that exceeded my expectations! five star service without a doubt!
Helpful 0Thanks 0Love this 0Oh no 0 - Jim N.Berkeley, CA030Jun 8, 2024Updated review
Marcos did an adequate job in polishing and coating my car, a black Nissan 370z, but left buffing holograms on a couple of panels. I attribute this to a rush job in using a rotary buffer.
The worst thing was the treatment I got in follow-up visits to maintain the coating, with him virtually ghosting me. On the last appointment for a decontamination wash, it wasn't until I had already driven the 40 miles there and was waiting outside the shop - only to get an email abruptly cancelling the appointment the hour before.
I would not spend the money he charges, only to be abandoned after the sale is made.Helpful 5Thanks 0Love this 0Oh no 2Business owner information
Marcos R.
Jun 29, 2024
Jim,
I am so saddened you have left a review like this and i greatly apologize for any miscommunication I have failed on since opening my second location. I thought I spoke to you about it but I didn’t tell you how soon it will be, which caused me to fall back on calls, emails and such since I am doing it all on my own. I always treated you well and we have spent hours personally and on the phone going over every detail since you are a precise and detailed oriented client with somewhat high expectations and I made sure you felt comfortable to move on on a job you requested as you mentioned that you don’t trust many. But anyway I tried calling you and you just blocked me and then left a review. But no worries I’m glad the prior main job was fine and I’m so sorry I dropped the ball by not being reliable at the time with my expansion. I hope nothing but the best to you and if you change your mind, you are always welcomed at both my locations Jim! :)
Best
MarcosMay 21, 2024Previous reviewMarcos did a good job in polishing and coating my car; however, he needs to do better in communicating with his customers, lest they get the impression that he is ghosting them.
May 19, 2024Previous reviewMarcos did a good job on the polish and coat on the car. However, his lack of communication and ghosting of me in trying to get decontamination washings done was disturbing.
May 18, 2024Previous reviewMarcos did a good job in the work, polishing and coating, that he did on my black Nissan 370Z. He is very competent and attentive to detail, although his communications with his customers could stand improvement.
- Ben I.San Francisco Bay Area, CA034Jul 26, 2024
RUN!!! AS FAR AND FAST AS YOU CAN!!
I dropped off my vehicle with Marcos to do a full, bulk, PPF wrap. I told him I had lots of work to schedule so I wanted a no later than date, so I could schedule other work.
He said two weeks, I said lets do 3 weeks and we agreed on a date of completion. I called him 6 or 7 times in those 3 weeks to check on the progress. Everytime he said it was going great and it might even be done early. However I said not to worry about being done early as long as it was done on time. I also texted him the day before confirming I would be there the next day at 9am.
The morning of pickup, one hour before (8am) he calls me and asks what time im coming in, I said 9am like we agreed. He tries to tell me he has things to take care of so he will be gone, I told him thats not acceptable and I was already driving over and needed the car. He says "NO WORRIES ITS READY FOR YOU."
40 minutes later, when I am about 5 minutes away from the shop, he calls me again and says "so theres been a disaster." Turns out nothing has been done to the car except one panel. When I show up hes hectically trying to wrap it.
He puts all the blame on his employee and takes no ownership, he says his employee told him it was done. I press him on why he lied everytime I called to ask how it was going and he said it was good and they might be done early when in reality nothing had been done. Also why he told me an hour earlier that it "was ready" when it wasnt. He said he "didnt know how to tell me" and that he was going to try and do it all in a day (which is why he tried to pretended he was going to be busy and wouldnt be there to give me the car till the evening.)
He then spends the next 6 days tried to wrap my car, it was obvious he could putt PPF on a cardboard box. He would constantly put panels on only for me to ask why there are entire sections missing, cut too short, torn or only half a door was covered. On the passenger door only half the door was covered, when I asked about it he said "Thats how its supposed to be."
Obviously I told him thats not true he needed to fix it. He confessed he ran out of PPF film and he was searching the shop floor for pieces he could use, thats why only half the door was covered.
He CUT ON THE CAR WITH RAZOR BLADES, and there are plenty of scratches on the car.
He doesnt know how to put an emblem on to save his life, or what a straight line is.
When it was all said and done he said he would refund me and provided me with a refund check. WHICH THEN BOUNCED (not a surprise at all.) When I reached out to him to ask for a cashiers check he blocked my number (again, not a surprise.)
I took the car to Magic Auto Shine in San Jose and they were appalled at how bad it was. The entire car had to be redone. When they took off the PPF film they found cut marks all over the car from where he cut on the car. Their PPF installation was flawless and I will be taken all my car there in the future.
I also saw Marcos talk on the phone with another customer whos car was there, the customer said "hey Im going to come pickup my car, Im just an hour away and want to make sure its actually done before i come." Marcos told him yeah its done and looks great and to come over. The car was NOT done and he told his employee to go start working on it and theyd be here in a hour. When the customer showed up the car was far from finished and they left without their car and Marcos offered them more excuses
If you want to spend $10k to have Marcos destroy your car for a month, never install PPF, hear him talk about how his ex wife divorced him and then have him run away with your money...then yeah this is the shop for you.
The photos are from the Final product, and were taken when I took it to a different shop. I also have endless photos long videos of me walking over the car with Marcos pointing out everything thats wrong and him saying he will fix it, only to somehow manage to make it even worse.
I reached out to Expel with the photos of his work and they are reviewing his status as an approved vendor and confirmed this is not acceptable nor reflects the standards they set for their vendors. Hopefully he will be removed from their website soon.
Happy to share them should the need arise.Helpful 5Thanks 3Love this 2Oh no 4 - Susie R.Brighton, MI03Aug 21, 2024
DO NOT DO BUSINESS WITH THIS CROOK!!!! This man swindled 30k from a family member of mine. He shipped the wrong car to Hawaii, was supposed to pay off the lein, but cashed the 30k check and never paid the lein off. Now my nephew has a different car that wasn't purchased in the deal, and sent a title with a 27k lein on it. THIS GUY IS A CRIMINAL!!
Helpful 2Thanks 2Love this 1Oh no 3 - Indragie K.West Menlo Park, CA02812Jun 14, 2024Updated review
From a customer of Final Touch since 2018: do NOT bring your car here, and only look at recent reviews (after April 2024)
I've been a loyal customer of Marcos for over 5 years, and I wanted to continue supporting his business, but the recent work is so subpar that I would never bring a car here again. It's not that he's inexperienced - he knows what a good wrap looks like but is letting cars leave his shop in this state.
Here's what happened on my most recent visit:
- He said he needed 4 days, I ended up leaving my car there for 2 weeks because he needed more time and came back to pick it up. Communication was poor throughout this period, he kept saying he needed more time and was not upfront about whether the car was even being worked on.
- The car was dirty inside and out, the edges of the PPF were peeling off, and he had lost my key card. He also told me that painters who were working on his new shop had gotten paint spray on my car and he needed to take wrap off part of the car to redo that too. He told me to bring it back so he could fix everything.
- I brought it back for 1 day so he could fix his previous work. When I came at our agreed upon pick up time he was still working on the car. When he removed the previous wrap that he did poorly, he took paint off the car. He then wrapped it again over the paint chips. He also found my key - turns out it had been in his pocket and went through the washing machine
- I got home and started noticing all kinds of quality issues - in addition to wrapping over the paint chips, the edges peeling off in many places
- I took it to another shop for a second opinion. Not only did they find terrible quality wrap work, they found that he **had not even wrapped most of the panels**. I had already paid him the full price we agreed upon for all of the panels and he didn't do most of the work.
- I texted Marcos asking for a refund and it appears that he blocked me near instantly without even a response
I have no recourse for a refund because Marcos insisted on being paid through Venmo/Zelle rather than a credit card.
Don't be fooled by the high end cars you'll see around his shop - this business is based on prior relationships that he built, when he was still doing high quality work. The shop I took it to afterwards told me they had another customer come from Final Touch recently with even worse quality work than mine.
I wanted to support Marcos as he was going through a difficult time in his personal life and moving locations, but in the end I paid thousands of dollars for poor quality work that left my car in a worse state than it was when it went in.Helpful 6Thanks 1Love this 1Oh no 5Business owner information
Marcos R.
Jun 29, 2024
Indragie :(
It is so sad to see yet another review during my my expansion. It still shocks me to know it is a client that I’ve known for tears as well and yet again it is a redo from an accident you had prior to our initial installation about 2 years ago? I am very understanding and feel horrible you went through this with me it is not your problem if I’m transitioning or any personal issues to not deliver a good install/ job. But morally I did not expect you to write this 1 star review after years of me taking care of both your vehicles as consistently as I could. You were more that a client to me you were almost like a friend. But wow I’m just amazed how a car can change things. I have given you also major discounts for your wrap especially I don’t even think you paid more than 5k for full wrap, ceramic, etc. it’s not about the money it’s just morality and I take care of my clients as much as I can when I can. And then now I get a bad review because of my situation which I thought you would be understanding considering you also run a business yourself? I have had the most horrible experience with this move but I guess it will serve as a lesson and won’t happen again. I offered to give you a loaner, an Uber, a personal driver for your time. I tried to the very extreme to make you happy during my messy schedule at the moment. I thought booking my clients I’ve known for a long time would of been more considerate that’s why I havetmentioned the second location yet until it’s ready for new clients. But hurting my business like this knowing that I have 2 shops and doing it in my own along with a nonprofit for mental health is bizarre. It’s no excuse but for the issue you set through I don’t think I deserved this. I would understand if I wasn’t in the process of expansion and started doing bad jobs randomly but no, you knew all the work I was putting in and that caused my delays and poor quality work temporarily. I am finally now much more organized and I’m glad to help still after all of this. A yelp or google review does not bother some since I know I had the best intentions possible but it just didn’t work. I hope nothing but the for you and I hope you have an awesome day.
MarcosFeb 10, 2019Previous reviewFinal Touch is my go-to place for car washes and details in the peninsula. I brought my car here after another local hand wash place did a poor job washing my car and put swirls in the paint. The owner, Marcos, is very professional and detail oriented. I brought the car in for an initial detail and some minor touch-ups, and have been going there ever since for their maintenance washes. The maintenance washes are quite a bit more expensive ($150) than a typical hand wash, but to me the price is worth the peace of mind knowing that they'll take care of my paint. A minor inconvenience is that the washes have to be scheduled about a month in advance because their schedule is usually fully booked.
- Molly M.Menlo Park, CA02Jun 6, 2024
Marcos really blotched my new car. PPF hanging off of it. Scratches- just a mess. I would not use this business. It costs thousands of dollars for nothing but a mess. He clearly, does not care about client satisfaction or professional detail work. He never refunded me any of the money or returned emails, text messages or phone calls. I would not use this business for any reason. I have no recourse for a refund, but can hopefully help other potential customers from using this business. There are many qualified businesses in the area and Final Touch is not one of them.
Helpful 6Thanks 1Love this 1Oh no 2Business owner information
Marcos R.
Jun 29, 2024
Molly,
I am shocked to see this review as you and your husband Bruce were one of my clients that were part of my favs. I have done your husbands cars since 2015-16 and never had we had an issue in the past. Although, I do admit I dropped the ball considering my expansion to my new location as I mentioned to you and Bruce and how overwhelming it was. To see this review really hearts my heart as I’ve treated you with ally kindness. I also haha e you guys discounts since you were my clients for years always did or added anything extra for free.
When you got your Tesla model 3 you had a bad experience with Tesla as the car came with scratches on the hood and rear tailgate. When you booked you car for full front ppf plus rockers, ceramic coating & screen protector everything was fine during pick up time right? I was the one who pointed out the rocker panel from the beginning when the initial job was done and told you to come back so I can redo it since I was lot happy with one of the rockers. The rocker that fell was the redo not the initial install. During my expansion it went horribly wrong as I was going through a lot personally and expanding. I felt bad not being able to finish jobs that had accumulated overtime and tried to hire a few guys that I thought were true installers but that failed which is why the rocker and timing was wrong/off. But lo excuse it is a business and it is my fault and take all responsibility. Your text messages were bizarre, you said you wanted $900.00 for a rocker panel? When I even gave you a discount on the rockers for $250 a price I never give but I have to mention it so it makes sense. You were so agitated and threatening me by going to BBB and the charged me to give all your money back? After all was well? I didn’t scratch your car that was Tesla and I even offered to fix it upon drop off for the rocker for free! It is so sad to see this happen but I did see it coming after the way you were so agitated with Tesla about your car. Your frustration came on to me or correct me if I’m wrong. I was also vulnerable at the time since I lost control of timing and such. And also, you mentioned your son had had some personal mental/drug issues to me since I started a non profit for kids, young adults and adults overall so I offered you and him to come to the shop and I would start a courtesy ppf, vinyl and window tinting class to see how he would like it? And you seemed so happy. I’m not sure where the anger is coming from but I get the frustration. I am sorry for any inconvenience I may have caused. I hope all is better now and you find a great Detailer/installer
Best wishes,
Marcos - Bob H.Redwood City, CA01May 30, 2024
Do NOT use this detailer. I brought my car in 3 times for XPEL touch up. The film was falling off the third time ( he had it for 3+ days each time) The film + labor is expensive. Marcos had many excuses for not completing the job. He closed down for 30 days. NO refund. There are other good detailers in this area. XPEL will give you the names. He is not able to complete a job successfully now. We used him in the past and it was good, but something changed. I ended up peeling the film off my car- it was a mess. EXTREMELY POOR WORK, POOR SERVICE, POOR QUALITY, NO REFUND, VERY EXPENSIVE FOR NOTHING BUT HEADACHES AND TIME WASTED. DO NOT USE FINAL TOUCH FOR ANY DETAILING. TERRIBLE BUSINESS.
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Marcos R.
Jun 29, 2024
This is ridiculous, this is also Molly. I had no film fall off ever except now when an ex employee of mine did the job. Not sure why you are trying to hurt my business like this and take such time?? If it makes you feel better go for it. Good luck
Marcos. - Sam L.San Mateo, CA1737Sep 12, 2023
Marcos does incredible work. I've brought multiple cars to Marcos over the years and always surprised at the pickup that the outcome of the service is always better than I expected, whether is it detail or paint correction. Pricing is also good for the amount of effort that is put into the work.
Will continue to be a customer as long as I have carsHelpful 1Thanks 1Love this 0Oh no 0 - Mark S.San Francisco, CA0423Oct 30, 2023
Carlos has just installed the protective clear film on my new 2024 Porsche 911 4S, along with window tint and side decals. He has provided services to my 5 previous Porsches, and all I can say is..... the quality of his workmanship is simply.... "OUTSTANDING". He is meticulous, professional and has always delivered on time!
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