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About the Business
Hello fellow boaters in the Bay and Delta community. We wanted to take the time and introduce ourselves. We are a family owned and operated yacht management company serving the Bay and Delta community for over 30 years. We are here for all of your Yachting needs. Serving your needs from a simple boat wash to intensive repair. We also specialize in electronics and navigation installs. New this year, we have partnered with Gerald Irwin a Yacht Broker with over 30 years experience. If your looking to buy or sell a vessel let one of our licensed Salespersons do the Navigating for you.
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- Tamara W.Manteca, CA012623Jun 12, 2017
Instead of First Class Yacht Sales they should be called "Worst Class Yacht Sales"!
Found a boat online that we were interested in that was published both on their site as well a boattrader.com. We saw that they opened at 8AM on Saturday so called a little after 7 and left a message about our interest in the boat, by 8:30 we hadn't heard anything and called multiple times to all the numbers listed on their website. After not hearing back we decided to make the 2 hour drive out to the shop since we were serious buyers. Had cash in hand and everything.
After viewing their website we thought it was like any other boat shop, instead it ended up being a shack at the dock. We called several times before arriving and not a single call back. After arriving we kept calling still no answer.
Finally left, after 20 minutes back on the road the owner calls, we state how unhappy we were to drive all that way and not a single person was there nor did they answer any calls, his excuse was that they don't open until noon. When I pointed out that their website posts 8am and the sign on the door stated 8am he questioned me like he didn't even know what time they opened. How do you own a company, publish your hours and not even know what time you're open?
I just hung up on him. A few minutes later his son calls, again stating they don't open until noon, then has the nerve to say we should call first. Well buddy, we did. Both to the landline and the two cell numbers posted on their site!
We ask about the boat we saw advertised and he tells us then that it had been sold over a week and a half ago. What kind of business are they running? Post hours they don't know about, won't answer any of their four numbers listed, then leaves a boat sold on not just their site but another site as well? So not professional!!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Don C.
Aug 31, 2017
Tamara,
While we strongly disagree with your entire review. I apologize that you're not satisfied. There are two sides to every story, and in a consumer business we value all input. We strive to make all potential customers satisfied. We have reviewed the events of our phone meeting and have implemented procedure to make sure we implement a "customer first" attitude. If you have not found a vessel, we would enjoy the opportunity to work with you. After 30 years in business, we know the field and are in the network. This would also give us the opportunity to reflect the true character of this company. - Jason K.Galt, CA133351Aug 11, 2017
These guys are Awesome I would Recommend them to anyone!
Nick is very professional and honest and goes the extra Mile!
We had a problem with our boat and called Nick at First Class Yacht and he took care of everything, I am glad I called Nick.
First Class Service
Thanks Guys!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Don C.
Aug 31, 2017
Jason,
It was a pleasure working with you. We are thankful to have met your boating needs. Look forward to future business together - Tracy H.Carmel Valley, CA09Dec 19, 2017
I have known Don and Nick for more than 6 years now and they are my go to repair/sales company. From major repowers on a 50' classic woody that no one would touch, to other major repairs and detailing. Now they offer sales and they are as good at that as repairs.
If you are looking to buy a boat/yacht this is the broker I would chose. Nick has been a marine mechanic for many years. Having a professional mechanic as your broker is worth more than gold. He can make most repairs prior or after the sale. They are full service. We have installed at least 5 engines together from small boats to my 50' classic. He catches things a surveyer will miss. His rates are very reasonable and he will go above and beyond to close a deal. Even driving many many miles to inspect and insure the boat your are interested in is not a cleaned up junker with nice pictures.
If you use another broker you will spend more money as he can do what you will be hiring sub contractors to do.
I can't say enough good about Nicks skills and experience. Also Don is a great owner manager, respectful and to the point.Helpful 0Thanks 0Love this 0Oh no 0 - Derek O.Stockton, CA2881Mar 2, 2017First to Review
Nick and Don are awesome guys. Recently purchased an older boat that needs its fair share of work. Nick outlined everything it needs, in a clear and concise way. Nick answered all the questions I had and was very flexible working with my budget. Very stand up guys, would definitely recommend.
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Don C.
Aug 31, 2017
Derek,
Thanks for kind words. If you ever need future service, give us a call. - Elizabeth D.Lodi, CA012Jan 9, 2018
Great place! Nick is professional and cares about his clients. They have been in business for a long time and know what they are doing.
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