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Water Damaged Drywall
Navigating through water damage can seem daunting. If you’re ever unsure or need assistance, our team is just a call away. Trust… read more
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West Lakeview Bathroom Remodel
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Condo Refresh to Sell
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Lakeview Bathroom
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Mural de Iris Worldwide
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Highlights from the Business
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Established in 2012
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Locally owned & operated
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Review Highlights
“Tom was quick to respond to give me an estimate on my repair job around my window after a leak.” in 100 reviews
“This last time, Angel worked at my house and I was very impressed with his professionalism and friendliness.” in 59 reviews
“Roger and Dylan arrived early and installed a ceiling fan that my last handy people failed to do because at 4:00 p.” in 30 reviews
About the Business
Business owner information
![Photo of Brent H.](https://s3-media0.fl.yelpcdn.com/buphoto/-vs6qfZlknL997BZguPHQA/90s.jpg)
Brent H.
General handyman services, painting, drywall repairs, staining, electrical, bathroom repairs, plumbing and more.
Location & Hours
Amenities and More
Ask the Community
Q:
We live in a stucco house. The inside basement walls seem to have a similar finish. Some areas in the basement seem to be peeling. Do you do that type of work?
A:
Absolutely, we specialize in stucco and interior basement wall finishes, including peeling issues. To get started, request a free quote on our website www.fixitpeople.com. We're here to help!"
Brent H., Business ManagerQ:
Hi, I am looking for a door hinge replacement and a door handle replacement for my car garage door. Can someone help and quote?
A:
Hi Arthur, Please e-mail us directly at estimator@fixitpeople.com, or send a request through our website at www.fixitpeople.com to get a free estimate… more
Petar P., Business Customer Service
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Recommended Reviews
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Overall rating
416 reviews
5 stars
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1 star
- Jane E.Schaumburg, IL17Sep 21, 2021
I have a number of tasks that required a handyman and painter. John H. came today to perform all the handyman tasks and he did an excellent job. Very good work, and cleaned up all the residual debris, leaving my home spotless. He was respectful and kind.
Tomorrow the painter ... hope I'll be back on here afterwards with another excellent review.Helpful 0Thanks 0Love this 0Oh no 0 - Touchcha P.Chicago, IL022Jun 17, 2024
Quick responses and high quality services.
Really happy with the door installation by Raul - Fix It People! The team was a pleasure to work with.
He completed the work efficiently and left the workspace clean. I appreciated his professionalism and expertise throughout the process. I would use Fix It People again for any future home maintenance / improvement needs.Helpful 0Thanks 0Love this 0Oh no 0 - Katie H.Chicago, IL18Aug 26, 2024
I had some water damaged window sills and Raul did a fantastic job with replacing and refinishing them. He also took less time than expected and was friendly and professional. Would call them again. Thank you!
Helpful 0Thanks 0Love this 0Oh no 0 - Je R.The Loop, Chicago, IL01Aug 16, 2024
Stay away from this company !
First, they did an estimate via facetime (that should have been a red flag already) but I agreed to that amount. 3 days after the job started, they wanted to increase the price of the job because they underestimated the amount of work that needed to be done and, if you don't agree, they stop the job that had already started. Basically, you are a hostage until you agree to the new price tag.
Then, the contract stated the job was going to be completed in 5 working days, but it took 30 days to tile a 1,100 SF condo because they sent 1 person ONLY to do the job, yes, 30 days long days. Also, you think they would clean the floor to see the final job, well, they didn't. I had to hire someone to clean tile by tile in order to give my ok to the job done.
Lastly, the final bill came and of course they wanted to charge me a huge amount of money for materials that was never used.
After a lot of emails back and forth, they agreed in a small discount but definitely it doesn't worth the aggravation to live in place full of dust and construction materials for a FULL MONTH and be charged almost 60% more of the original quote.
In few words: this project was a nightmare !Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Brent H.
Aug 19, 2024
Hi Jose– sorry again for the trouble. You spoke highly of the quality of the finished project, which we are so glad to hear! We've already discussed the pain points with you at length, but I can go ahead and restate the details here:
- The work as quoted was not underpriced. A significant increase in the scope of work was discovered after work began. We communicated the changes to you and you agreed to the (discounted) labor cost.
- Again, the work as initially quoted (laying tile) did take roughly 5 days as initially expected. What took significantly longer, as was explained to you up front, was the entire rebuilding of your subfloor throughout the full unit. Raising the entire base level of the floor is extremely time consuming, as you're well aware, and was necessary before laying the tile.
- All of the materials listed on the final invoice were used. We would never charge you for unused materials. We also waived our materials markup, and made sure to remove any reusable or partially-used purchases.
- In all, we gave you thousands of dollars worth of discounts. We did not increase the labor charge beyond what was expressly agreed up, and you were not charged for any materials that are not still currently in your property. Even so, we did not ultimately bill you for all of what we spent, yet you still own those materials.
- We gave discounts and price cuts at each of your requests. You even agreed to a final price and then called back a few minutes later to say you changed your mind. Yet again, we reduced the bill.
- You agreed to the final price and actively paid the invoice yourself. We did not bill you apart from your active agreement. The final invoice was two and half weeks past due, but we patiently waited to make sure each of your concerns were addressed.
I understand the project did not go as expected, for which we are sincerely sorry, but we were upfront and accommodating each step of the way. It's unfortunate that the many discounts and accommodations (not to mention the quality of the final product) are not noted.
Warm Regards,
- Fix It People - Marcela P.Chicago, IL03Jul 3, 2024
Great service. Raul always makes the effort to make sure we are satisfied with his work
Helpful 0Thanks 0Love this 0Oh no 0 - 3983541Sep 14, 2023
Don came by to fix a leaky water valve and install a new dishwasher for us. Both visits, he was courteous, prompt, professional, and knowledgeable about his work and got everything done efficiently. We appreciate him and his humor as well as the excellent work he did. Thank you Don, and Fix It People for the amazing service!
Helpful 1Thanks 0Love this 2Oh no 0 - Patrick T.Chicago, IL14Apr 24, 2024
Update: After leaving my initial review, the manager reached out, offered a discount to remedy the situation, and explained their perspective on the matter. I went ahead and adjusted my review to reflect this.
Original:
I want to start out by saying that the porch repair work that we got done by Steven was well done. He was also very pleasant to work with, explained the issue, and how we can better maintain the porch moving forward.
My complaint focuses on the inaccuracy of the quote compared to the final bill. We decided to go with Fix-It People because their quote seemed fair and was within our budget for this project. The final bill, however, came in over 50% higher than they had estimated. I understand that estimates may not always be accurate, but this was a significant difference. Additionally, their estimate was made based on photos. If there's a risk of this level of inaccuracy, they should have somebody come out in-person to assess the work rather than rely on photos.
Regardless, the initial invoice had stated "Any significant change in cost will be communicated up front and will reflect on the final invoice." I was never notified of such a change at any point in the process, only when we got the final bill. Upon reaching out to customer service, I was told that there were higher supply costs than they had initially considered. I wasn't told why. The only compromise they were able to offer was to take away the supply mark-up, which still put us at over 40% higher than the original estimate. I finally requested that we meet in the middle but never received a reply, and instead they billed me with my credit card that was on file.Helpful 5Thanks 1Love this 0Oh no 0 - bee k.Chicago, IL022Apr 17, 2024
Fix it People was not able to help with my unique issue (regarding a 100 year old cedar chest repair....) But! sent me a contact for a specific company that works solely with antique cedar chests.
Thank you, Fit It PeopleHelpful 1Thanks 0Love this 0Oh no 0 - James H.Oakland, CA43144Jul 4, 2023
As stated in other reviews, they leave out many details in the initial quote that add considerable costs that should not have been omitted. In my experience, I sent 20+ photos of the work to be done, and not only did the majority of the work not communicated to the worker, but he also made two visits, and both times claimed that none of the quoted work was on his list to do. After the two trips, I canceled the remaining work to be done, only to get an invoice for more than that quoted work. They claimed to have given me a discount but proceeded to invoice $200 more than the original quote, even though half of the work still needed to be done.
I don't recommend them for anything outside of small repairs and fixes. The small work was done without issue. BEWARE of the quote they give you unless it's a simple task they will add large costs to it.Helpful 7Thanks 0Love this 0Oh no 0Business owner information
Brent H.
Jul 5, 2023
Dear James,
Thank you for taking the time to share your feedback regarding your recent experience with our company. We sincerely apologize for any miscommunication that may have occurred during the estimation process and for any inconvenience it may have caused you. At our company, we strive to provide transparent pricing and ensure that both our team and customers have a clear understanding of the scope of work and associated costs.
First and foremost, we would like to clarify that we did provide you with a discount for the unfinished work on your final invoice. However, it appears that there might have been some confusion regarding the materials required to complete the project. Our initial quote clearly stated that the material cost may vary and that you would be billed for the actual cost of the required supplies after purchase. We apologize if this aspect was not effectively communicated.
Regarding the issue you mentioned with the worker not being aware of the quoted work, we are truly sorry for any frustration caused. We provide detailed notes to our field technicians that match our quote word for word and outline the entire scope of every project. We are investigating the situation to understand how this breakdown in communication occurred and to ensure that it does not happen again in the future.
We understand your disappointment in receiving an invoice that was slightly higher than the original quote, despite some of the work remaining incomplete. Our intention was to account for the work completed and the additional materials required, less our discounted rate.
We appreciate your feedback and will take your concerns into serious consideration as we continuously strive to improve our services. Our mission is to provide our customers with reliable and transparent pricing, and we deeply regret that we did not meet your expectations in this instance.
Should you have any further questions or concerns, we encourage you to reach out to our billing team directly. We value your patronage and hope to have the opportunity to regain your trust in the future.
Sincerely,
Fix It People - Sydney R.Chicago, IL4086Nov 8, 2023Updated review
After leaving my previous review, the general manager Brent did reach out via email and ask what they could do to remedy the situation. If I'm being totally honest, I took a few days to reply even though he offered a 25% discount. But at the end of the day, my complaint was just with the one estimator originally assigned to my request; everyone else I spoke with was prompt and polite. And I was having difficulty finding another contractor that could do both the electrical and dry wall repair work.
In my reply to Brent, I was really clear about my concerns: I wanted to be sure they understood my full request, and I wanted the option to break out re-painting and re-wallpapering the areas affected. Brent was very accommodating: he reviewed the original estimate and clarified the electrical jargon for me; and I absolutely felt validated when we realized that one of my asks--a kitchen light, of all things--never made it to the original estimate.
From there, approving the estimate, paying the deposit, and scheduling the work were all a breeze. Whatever system Fix It People uses was super intuitive. I got an email confirmation when the work had been scheduled that included the names of the people I should expect to do which tasks on which days. Both Toufik and Raul were on time, tidied up and left their equipment out of the way when they left each day, and most importantly, they did a great job, even finishing a little ahead of schedule!Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Brent H.
Oct 6, 2023
Hi Sydney– So sorry to hear of the poor experience you had, specifically the lack of responsiveness and clarification from our team. Thank you for sharing your feedback. We understand how important prompt and clear communication is for our valued customers. Your feedback and satisfaction is incredibly valuable to us, so if there's ever a way we can show you the quality we're capable of, we'd love the opportunity. Please let us know.
Sincerely,
The 'Fix It People' TeamOct 2, 2023Previous reviewTLDR; if you need several things done and/or care for attention to detail, these are not your guys (and you're not their customer either)
I just moved into a new condo and all of the lights except one are overhead lights. I wanted to install a couple wall sconces, a couple dimmers, an LED strip, and move one light. The work would have been in 4 separate rooms, and I took the time to take pictures of each and annotated so hopefully it was clear what I meant. My request was assigned to Michael, whose idea of an estimate amounted to a grocery list of electrician jargon, not separated by which fixture or which even room. Upon review, he'd listed 3 dimmers, and more 'run wires, install j box' than items in my request; he'd also listed a few caveats, like 'will depend on where switch is' etc.
When I asked about this and provided clarification on the caveats, he came back with an estimate that was similarly disorganized and somehow a couple hundred dollars more, even though he removed the duplicate line items. When I asked for further clarification, I received no response at all. He failed to answer several emails and 2 voice messages; and even after I contacted the main support email and received reassurance that Michael would reach out the following day, I still got nothing.
To be fair, a friend had used them before and recommended them, saying they're responsive and a little overpriced, but worth it for the convenience. I was hoping for a better experience, but obviously I'm taking my business somewhere else. - Mary Scott S.Chicago, IL016Aug 3, 2024
I requested an electrician to examine and repair a wall outlet that appeared to be nonfunctioning. The technician arrived as scheduled; he first checked a red switch on the outlet, without removing the cover, finding that it had been turned OFF [accidentally]. When he flipped the switch ON, the outlet became fully functioning again. My stupidity was to blame! A couple of days later I received a bill for the second half of the original estimated cost plus materials [replacement outlet cover]. I contacted customer service explaining what actually happened and asking for an appropriate adjustment in the cost. To my surprise, the customer service rep explained that the technician hadn't gone into detail about the visit and the material had been purchased before the visit because of my description of the problem--then, in a good will gesture--waived both the material cost AND the remainder of the original estimated cost! Wow! That's what I call "above and beyond" customer service. I'll be sure to contact Fix It People for a quote the next time I need any of their many and varied services--after I make sure the problem needs more than flipping a switch to the ON position to solve it!
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