Services Offered
Verified by Business
Review Highlights
“The positive reviews drew me to this place and my interactions with Shawn and Ray throughout the whole process was stress free!” in 112 reviews
“GOING too furniture Outlet was Heavenly everything sold at affordable prices all couches sold as one price ..” in 109 reviews
“We bought our dining room and living room set from him and were so happy with the purchase and customer service.” in 38 reviews
Location & Hours
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Amenities and More
About the Business
Business owner information
![Photo of Ray S.](https://s3-media0.fl.yelpcdn.com/buphoto/IH28llFlUXRfsckbxDryqg/90s.jpg)
Ray S.
We are a family-run and family-owned business and have served the Bay Area for over 23 years. We pride ourselves on providing you with quality furniture that will leave you (and your wallet) smiling! We are different because we take the time to show our customers that we care about their experience and appreciate their business. We like the fact that most customers have such a great experience, they return and become customers for life. Treat yourself to a hassle-free shopping experience including our great delivery service! Our success has been a combination of excellent service and attractive, durable products. The quality of our service remains the same as it was when we first opened in 1996. In fact, it is still the number one reason our customers keep coming back. If you are searching for living, dining, kitchen, family, bedroom or office furniture, we carry both individuals and sets. Even if you're just searching to update a mattress, we have many popular brands including Simmons.
Ask the Community
Q:
Will Furniture Co do delivery to Stockton?
A:
I'm sure they will. We had our furniture delivered to Lodi (for a minimal fee) and they were very efficient and cleaned up everything when finished.
Cathy D.1 person found this helpfulQ:
Are children bed frames sold here? Specifically looking for two girl twin bed frames.
A:
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Overall rating
407 reviews
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- Dennis F.Sacramento, CA1161Jul 24, 2015
I went to furniture outlet because of the positive yelp review and I am sure glad I did. Most furniture places do the hard sell, furniture outlet does not, they are there to help but don't pressure you to buy. Shawn was great, he answered my questions and provided me with the warm and fuzzy feeling you want when making a purchase such as this. On top of that they gave free delivery and the setup went flawless despite them having to wind their way up my stairs which is not an easy task.
My first purchase was a bedroom set. I was so impressed with Shawn and furniture outlet I had to come back for couches. I checked several other furniture stores but there really is no reason to check out any other place with Shawn in town, Shawn and furniture outlet are better hands down, customer service and price!!!Helpful 1Thanks 0Love this 0Oh no 0 - Apr 1, 2024
This place may very well be small in size but huge with well put together furniture and excellent customer service. We purchased sectional furniture from RC Wiley's and it was delivered without the parts. Needless to say it was returned. Decided to branch off to the Furniture Co and we found what we were looking for. Shawn was so welcoming , very calm and patient also, a good listener.
If you want quality furniture this is the place.
Don't let the size of the store fool you.Helpful 1Thanks 0Love this 0Oh no 0 - Sto F.Sacramento, CA28207Jul 15, 2024Updated review
Furniture Co is now closing and Shawn took our money and ran. He still owes us furniture so now we are screwed. The current group is selling off whatever is left in the store and then they are out. They cannot help us with the furniture because it was Shawn's deal and not theirs so we are screwed. Shawn took all his receipts and records and didn't leave the current group with anything. It was a good run buying furniture from them for 10+ years, but I guess the crook side of Shawn proved to be more powerful in the end. Karma will get you soon!
Helpful 1Thanks 0Love this 0Oh no 0Jun 7, 2016Previous reviewWhat can I say? This is hands-down the best furniture place in all of Sacramento. My girlfriend and I moved into an apartment last October and we decided that we needed a new couch, coffee table, and dining room table. We had a small budget as we still needed to buy more items for our apt. Hike assisted us at this time and gave us a great deal where we were able to buy all three items plus buy an entertainment center. We were extremely happy that we have gotten perfect quality furniture at such a cheap price. A few months later my girlfriend's sister-in-law decided to get a new bedroom set. We took her over to Furniture outlet where Shawn assisted us. Not only was she able to get the bedroom set that she wanted, but we also bought two night stands and a dresser to finish our own bedroom set. 2 weeks later we decided to upgrade to a king size bed so we bought a new frame as well. Again these were all bought at super low affordable prices and with awesome quality and craftsmanship. In addition the couch pillows that we bought last year had a few holes in them. Shawn graciously repaired them for free!! I must also give props to the two older gentlemen that delivered our furniture the first and second times and Hike and one younger individual that delivered the dresser. They delivered on time and worked quickly. I highly recommend this place to anyone and continue to tell my friends and family to buy from this place. Thank you Shawn, Hike, and the rest of the crew for making this a wonderful experience. You will NOT be disappointed!!!
- Miracle B.Rancho Cordova, CA023Aug 10, 2024
I brought a $3000 couch and now I need to use my warranty and the store is closing I can't use my warranty because they have no records of my purchase and they don't want to help anyway i have called the shop countless times and went the store no one is ever here and now that's waste of $3000 just because I can't get new cushions this is more than disappointing. Karma will catch up to you in the end
Helpful 0Thanks 0Love this 0Oh no 0 - S U.CA, CA01322Jan 20, 2024Updated review
The furniture co store (both Shawn and Ray) called me today, the day after my previous review was posted in Yelp. Shawn was being honest and told me that he has read my previous review.
They (both Shawn and Ray) apologized; and, Shawn have asked me how they can make up their bad customer service that I recently received. Also, Ray explained to me regarding the day of incident that I mentioned in the previous review. Ray stated that they had to deal with other stressful situation (while Ray not feeling well on that day as well), that made both of them being emotional; afterwards, they regretted acting like that.
As they apologized and provided the good service overall, I am moving up the stars. I also added a full view of my customized sofa looks like, so the customers can view.
P.S.
This was my second time shopping and spending a lot of money at this store. The thing I liked when I shopped this time was that, if you choose certain brands that they carry, you can get the premium sofa customized (customizing such as choosing your own style and color for your fabric, selecting the size of sofa, and getting rid of accessories that you don't want on your sofa) with the good price.Helpful 3Thanks 0Love this 0Oh no 1Jan 19, 2024Previous reviewThe price here is good especially when you are able to negotiate on prices. I recently got the customized sofa that has love seat and longer sofa. I purchased premium sofa of "Leotoni" that the owner (Ray) mentioned "it is very good quality" at the point of purchase. When the drivers delivered the sofa recently, I liked the fabric and the color of how the customizations turned out.
HOWEVER, when I AND the drivers checked the sofa, as you can see in the picture that I attached in this post, there were some deep "wrinkles" on the sofa (the word of "wrinkles" were used by the furniture co).
Additionally, THREE of small pillows are supposed to be delivered according to the receipt, but as you can see in the picture, only one of them was delivered. I've fully communicated regarding these issues with the drivers on the day of the delivery. The DRIVERS suggested me to call the furniture co store so I can talk to the owner of the store (Ray) on these.
As the drivers and I discussed, the next day, I called the furniture co to speak with Ray, who assisted me for this purchase. To Ray, I addressed the issue of "scratches" that I was not able to get rid of, and at that point, he saw the picture from the driver at the store, while he is in the line with me. At first, to Ray, I mentioned that on the sofa, there are "scratches". The reason is, to me, it really looked like scratches on the fabric sofa.
When Ray checked the pic that the driver showed him, he suddenly started to YELL at me stating that "that are not scratches, that are just the wrinkles!!!!! I cannot do anything about it!!! So many people tried to talk to me on this (same) issue. I am very busy, call me other time or something!!!!!!". And then, he hung up on me. Yes, you are reading this correctly, that it is. I got hung up on the phone by Ray on this day.
I didn't even get a chance to further COMMUNICATE with him (and I could not even discuss about missing pillows as well as I got hung up). I just got yelled at when I mentioned about the issue, which is big "no" for customer service. Instead, he could have just addressed the situation nicely explaining the same thing, not just dominating in communication by himself, yelling, and then hanging up.
So, I called the store again right away, and other guy (I believe his name is Shawn, the son of Ray) answered. He stated the same thing as Ray said for the "wrinkles" (he spoke a bit smoother than Ray tho). He (name: maybe Shawn) also mentioned the store will check/ request the Leotoni company for missing two pillows, so that the furniture co store can deliver those.
On this day, I had two calls with this guy (name: maybe Shawn), and he also showed the slight attitude as well at the end of the second phone call (the last phone call of when we were just talking about two missing small pillows).
Overall, I am VERY disappointed on this situation where there was no single apologies on any of these from two of the people who communicated with me. No matter what the situation is, it is the fact that it's part of their responsibility to treat customers in a proper manner when they are dealing with these types of common issues.
Moreover, I believe that the furniture co should have at least DOUBLE CHECKED the quantity of the products before they attempt to deliver, for SMOOTH process for everyone. When I called Ray on the day of delivery (before the delivery is made), I asked if the store double checked the customized sofa that we requested to Leotoni, before the delivery is being made. He mentioned that Leotoni is very accurate, so there's no need to worry (so he indicated that they don't double check before they deliver to customers). It doesn't matter if the company lasted long enough or if they are very accurate, so he was missing the points (if the store double checks the details before the delivery is being made) that I was asking about.
Additionally, speaking of the part that Ray mentioned (that I briefly mentioned above), which was "(There are) so many people tried to talk to me on this (same) issue": Then, I believe furniture co should provide the feedback on this deep "wrinkles" issue (esp for the premium brands), so the future customers don't have to deal with this issue (not just making it sit/ remained like this).
It is my first time when commercial store hung up on me (after yelling) on this type of issue, so the service I received was definitely not great. I will be awaiting for the delivery update for TWO more small pillows, but I believe I am deserved for a sincere apology for the service that I received. - Christine D.Pacific Beach, San Diego, CA02326Oct 15, 2023
Amazing customer service! It's been almost a year now since I've had my beautiful couch. I was nervous getting my first ever piece of furniture but I knew I went to the right place when I got to the store. The positive reviews drew me to this place and my interactions with Shawn and Ray throughout the whole process was stress free! I like that you're able to customize a lot of the pieces and make it your own. They really try to work with you so that you can build your home and be satisfied.
The delivery process also ran very smoothly and they put my couch together quickly.
If you're in need of furniture this is the place to go!Helpful 0Thanks 0Love this 0Oh no 1 - Adam S.Sacramento, CA28204May 27, 2024
During the sale everything went great. Ray was good to deal with and we were happy with the purchase. The issues started a year and a half later when the cordless recliner stopped working. Ray offered to send his guys out to look at it. It took some time to get them out, but they did try to get it to work, but couldn't. They said they'd go back to the office and contact the manufacturer. I never heard back. Since they never told me the name of the manufacturer, I had to track it down via Google. The manufacturer, Parker House, was extremely helpful. With their help, I was able to confirm that it was a faulty battery and could be replaced under the 3-year warranty. Parker House just needed confirmation from the store of when and where I bought it. I talked to Ray and he was extremely rude and unhelpful. He insisted that it wasn't under warranty and that Parker House wouldn't help. Fortunately, Parker House honored the warranty anyway and I was able to install the new battery myself and the recliner is working again.
Helpful 2Thanks 0Love this 0Oh no 0 - Carlos G.Elk Grove, CA0152Nov 5, 2023
AMAZING place and second to none SERVICE!!!!
My wife and I went out looking for a sectional or a sofa/love seat for our new place, I did my homework by yelping best furniture stores and did some research on what material, cushion, wood framing and brands to look for. We looked at multiple stores and were not very satisfied... there was a lack of information given or what we thought were overly priced. We narrowed our choice to a sectional and a sofa/love seat we both liked at another store, we left due to the store closing and undecided on which one to get. I decided on going to Furniture Co. after reading all their great reviews. I had previously passed on Furniture Co. due to the location, and let me tell you, after walking in, this place is bigger than what you see from the outside. The furniture they have is well-known furniture brands. Shawn introduced himself and showed me right to all the sectionals and sofa/loveseats. He was very informative and gave me a great price on a couple of pieces I loved. I told him I would be back with my wife the next day. When my wife and I arrived, Shawn greeted me by my first name, he remembered. I showed my wife what Shawn previously showed, but she was still undecided. We asked Shawn if he could get the exact sofa/loveseat my wife really liked at the previous store, but he didn't have them in the showroom. He was able to find it online and beat the other stores price easily and promised he could get them delivered in a week. The delivery guys were just as good as Shawn's service, 5 star!!! Shawn went above and beyond and now has my business for life. Thank you so much, Shawn!Helpful 2Thanks 0Love this 0Oh no 0 - Susie P.Sacramento, CA2131Nov 3, 2023
I am very disappointed in the quality of the couches I purchased. They broke apart quickly and the cushions have all flattened. The picture posted is the back of the couch. It's not a small trim piece but the part you lean on and expect to be sturdy. Seeing as it's only put together by staples I can see why it fell apart so quickly. I will not return or recommend this establishment.
Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Shawn S.
Nov 11, 2023
Thanks for your review Susie, but after extensive research we believe that you are giving this review to a wrong store. I reached out to you by email and asked you to call me at the store so I can get more information from you and replace this set if it's necessary but you never called us. We been in business for 27 years our number one goal is for all our customers to be satisfied. Again, we don't believe your purchase was made from us but if you call me Shawn at the phone number That I provided I promise you we can fix any issue that you may have with the furniture if you bought it from us. thank you so much.
- 5715591987Jan 31, 2022
We went to so many different furniture shops looking for the perfect couch. Everywhere we went, we received a "We can get this to you in 6 months". We tried out Pottery Barn, West Elm, Restoration Hardware, and saw this review when we were searching in the Folsom area. They had really good reviews and ratings so we gave it a shot. The parking lot is a little sketch but we were surprised at the customer service and options. We found a couch that we could customize and are very happy with the end results. We were quoted a 3 month wait time but it arrived within 2! The delivery was organized and they cleaned up after.
Highly recommend!Helpful 3Thanks 0Love this 3Oh no 0 - May 29, 2023
First timers here saw all the great reviews and it was close to home so we decided to come by to look for a bed frame. Walked in and was greeted by a gentlemen name Shawn. We looked but we didn't see what we wanted on the show floor so Shawn told us he had a whole catalog we can look at to look for what we wanted. Finally found what we wanted and he said it would take about 10-14 days to be delivered. So everything seems to be going okay until we got it delivered and assembled. The gentlemens that came spoke little to no English which was fine. As long as everything was done. So after the frame was put together I ask the gentlemen if it's okay if they can put the bed on the frame to make sure it fit okay. But one of the gentlemen gave me the money sign with his hands and said it's gonna cost me extra. I'm 6 months pregnant and was planning on giving them a $40 tip. But after he gave me that smirk and said it's gonna cost me extra I said forget it I'll just do it myself. No thank you.
Helpful 5Thanks 0Love this 0Oh no 1
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