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Review Highlights
“I also love that it's right by Santana Row so you can drop your car off and then go shopping/run errands.” in 41 reviews
“-- OVERALL THOUGHTS: I personally would continue to trust this location while Colby is in charge.” in 16 reviews
“I was MONTHS overdo for a car wash and Alonzo definitely helped me out big time and got my car squeaky clean!” in 9 reviews
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About the Business
Business owner information
![Photo of MICHAEL D.](https://s3-media0.fl.yelpcdn.com/buphoto/Pti67pPmyy-S7V1WKWFQaA/90s.jpg)
MICHAEL D.
Future Wash provides a quality, eco-friendly and waterless hand car wash option for our customers while they shop, dine, and relax. We are an appointment preferred service that delivers high quality hand washes for our clients. Our customers enjoy the surrounding ambiance of our unique locations while our technicians care for their vehicles. We offer transparent pricing, high value packages, and an enhanced car cleaning experience. Save time, money and water when using Future Wash.
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Ask the Community
Q:
Would Model Y be considered a "regular" or "large" vehicle per pricing?
A:
I went today to purchase a membership and was told that Model Y is $5 extra. Is that true? Decided to look around for now.
Domo Y.1 person found this helpfulQ:
Is the company familiar with Teslas and some of their "unique" needs? For example certain wash chemicals can discolor the black window trim on newer Model 3/Y's, etc. Also, their paint tends to need a bit more TLC compared to other luxury vehicles.
A:
Hello! Great questions. To answer your main question, yes, Future Wash is well aware with Tesla cleaning needs and Maintenace. In fact, we originally launched as a company called Tesla Wash. Our chemicals are water based and eco-friendly. You’ll be… more
Michael D., Business Owner4 people found this helpful
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Overall rating
217 reviews
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- Nuvi P.Evergreen, San Jose, CA09Jul 10, 2023
Unparalleled Customer Service and Superior Quality - Future Wash Shines!
I can confidently say that Future Wash has completely redefined the car wash experience for me. From the moment I first walked through their doors, I was greeted with a warm and friendly smile that instantly made me feel like a valued customer. Their commitment to exceptional customer service is simply unmatched.
Future Wash goes above and beyond in every aspect of their service. Not only is their staff incredibly knowledgeable and professional, but they also demonstrate a genuine passion for what they do. They take the time to understand your specific needs and tailor their services accordingly, ensuring that every customer receives a personalized and unforgettable experience.
The quality of work at Future Wash is simply outstanding. My car has never looked better! So fresh and so clean clean! Their attention to detail is impeccable, leaving my vehicle spotless and gleaming. I appreciate the care they put into every nook and cranny, making sure that even the tiniest speck of dirt is removed. They truly treat each car as if it were their own.
One aspect that sets Future Wash apart is their remarkable membership program. I decided to become a member, and it has been a game-changer. With the membership, I have access to a range of exclusive benefits, including discounted prices and additional perks. It's a fantastic value for the level of service and results they consistently deliver.
I can't praise Future Wash enough for their dedication to customer satisfaction. They have won me over as a loyal customer, and I keep coming back without hesitation. It's not just a car wash; it's an experience that leaves you feeling satisfied, pampered, and impressed every time.
If you're searching for a car wash that goes above and beyond, look no further than Future Wash. Their commitment to exceptional customer service, top-notch quality, and a phenomenal membership program make them the absolute best in the business. Give them a try, and I guarantee you won't be disappointed!
Thank you, Future Wash, for setting the bar high and exceeding all expectations. You have a customer for life!
Warm regards,
NuviHelpful 0Thanks 0Love this 0Oh no 0 - Lynn O.San Francisco, CA08Jul 10, 2024Updated review
Just got back from Future Wash at the Oakridge Mall.
Kenny did an amazing job again!!
He's wonderful to work with; personable, professional, reliable and
very detailed oriented.
He treats your car like it was his own, so go see Kenny...he'll make
your car shine and also make you smile! :)Helpful 0Thanks 0Love this 0Oh no 0May 16, 2024Previous reviewJust had my suv washed at Future Wash at Oakridge Mall, and it turned out gorgeous!!! He must have gone over it with a fine-tooth comb, as it looked like I just picked it up at the dealership!
He was personable, professional and respectful of my time; couldn't ask for a better service! Definitely will be back soon, and even looking into their package deals. THANKS!!Jan 11, 2022Previous reviewMy husband and I have been using Future Wash for years...and have yet to be disappointed! Wonderful location to drop off your dirty car, enjoy some lunch and shopping and come back to a car that just had a facelift!!
Experience: Couldn't be better, A+++
(easy on-line scheduling, ALWAYS beautiful results)
Customer Service: ALWAYS pleasant and personable, and respect your time
Communication: My appt was at 2pm but I arrived early (1:15). As soon as I drove up he met me at the podium and said that he was going for a quick lunch but would start on my car at 2pm (as scheduled) and I'd be receiving a text when done (1 hour, 15 minutes). As promised I received the text at 3:13, always true to their word!
*Waterless Washes are the way to go!*
Love this company!!! - Shanna L.Fremont, CA02528Aug 27, 2024
Got the Future Wash Everything at Santana Row. Disappointed in the job that was done. Exterior was cleaned better than interior, but left visible large areas of dirt/residue untouched. Interior looked like it had not been cleaned at all; from first glance there were spots on middle console, dashboard, and seats that could be cleaned with a wipe down. The cup holders in the middle and on the doors were left untouched. I went home and wiped it down myself and cleaned up the interior. For a service that is quite expensive, I expected a lot more.
Helpful 0Thanks 0Love this 0Oh no 0 - Feb 27, 2024
I've taken my Tesla here for the past 6 plus years, when they used to only do Tesla. I'm glad they've expanded to other vehicles over the years. They've serviced my Mazda CX-9, Audi S4, and other vehicle sizes in between. They've always done an excellent job, and I'm happy with what they typically do for my exterior and my interior. I feel bad when I have a bit of a mess in my car due to the toddlers, but they are accommodating and understanding. I try to clear out my car as best as I can before taking it to them to make sure that they are able to do a great job and are given enough time.
They've recently changed their pricing structure. I recommend the membership as it unlocks very steep pricing discounts. I used to get stressed out if I was not able to use my monthly credit, so the new pricing really helps. Try the monthly membership first to see if you like their service, as it will cover your car wash.
What a great ecrofriendly service they provide to the area. Highly recommend.
Tips:
-Use them as your mini valet for Santana Row when it's hard to find parking. Just make sure you pick up your car before they close.
-They are human, so once in a while they'll miss a spot here and there. Just let them know and they will take care of it. Overall, it hasn't been a problem for me, as I'm happy overall with the job they typically do.
-They are located on the first floor of the Winchester garage. Make sure you enter on the left side passing the Tesla superchargers on your left, instead of the right lane going up the ramp to the second floor. Roll forward and make sure to park in front of there stand, not the valet. Everyone always seems to get confused despite the signs. I've seen valet customers treat them like crap, so be nice!Helpful 1Thanks 0Love this 0Oh no 0 - Jan 12, 2024
Located in Santana Row, Future Wash will wash and detail your car. Alonzo helped us out when we dropped off the car and we signed up for the membership! They currently have a deal going on and we did a full detail, with clay bar.
It's convenient because you can drop off your car, walk around and shop and before you know it your car is done. They were transparent about pricing and did an amazing job. They won't use wackers so it'll protect your paint in the long run.
Highly recommend checking them out!Helpful 0Thanks 0Love this 0Oh no 0 - Jun 10, 2023
This place was a huge disappointment. For the price I paid, I was honestly hoping for better quality.
You have to book online, which was ok. We got there right on time and booked for the Everything PLUS interior shine which was about $90.
The job was just so.....not as meticulous as I'd hoped for. The wash outside was fine enough. However, there were obvious specks inside that were missed (in the picture).
I also don't appreciate how the guy in the counter straight up asked for a tip before we even got to inspect the car. Wouldn't come back again.Helpful 3Thanks 0Love this 0Oh no 1 - Andrei M.San Jose, CA226730Mar 30, 2024
This is how it looks after their 80$ deep clean. The only good thing about this place is its location...
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Michael D.
Mar 30, 2024
Andrei, we're sorry you feel this way about our service. We hope you can find a business that better suits your needs. For customers that would like to see the full transformation and see the before photos, please don't hesitate to send us an email at hello@futurewash.com.
- Thimira J.Toronto, Canada756Dec 9, 2023
Got the Everything (full exterior and interior) and was disappointed with the outcome. Exterior cladding is all still dirty, streaks on windows, door jams still dirty, carpet not vacuumed thoroughly enough and had to ask for tire shine.
Staff was friendly, but about a $35 service that cost $65Helpful 2Thanks 0Love this 0Oh no 0 - Tina T.Sunnyvale, CA141Sep 4, 2023
Pretty terrible, exterior wash supposed to take an hour, they were done on 10 and it wasn't even clean, they said they couldn't get rid of the spots on my car, but after I work it home and wiped, it immediately came off, so basically they did nothing
Here's how it looked after I got my car back and how it looked after I wiped it myself
Basically I paid for nothing, never coming back againHelpful 7Thanks 1Love this 0Oh no 1 - Tony D.San Jose, CA31631Feb 8, 2024
Super convenient and they do a great job. For clarity, this is a waterless hand wash. This process (when done correctly - which I believe they do) is less harmful to your paint than machine car washes. Best to schedule your appointment ahead of time online. I showed at my appointment time and was greeted by Axel who was nice and attentive. He answered all my questions and was super professional.
I would recommend to others, especially if you're already going to be dining or shopping at the row. Thank you for offering this service!Helpful 2Thanks 2Love this 2Oh no 0 - Sarah K.Palo Alto, CA206713Feb 23, 2024
I'm confused as to why they charge 50 dollars for an exterior wash and vacuum if the results are like this... i also had to wait because they said they were cleaning the rims but are they clean...? Would not come back, i swear they used to be better 2 years ago
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Michael D.
Feb 28, 2024
Hi Sarah,
Thank you for your feedback. Our manager, Alonzo, tried reaching out to you directly a few times with no luck to better assist with your poor experience. As you can tell from our Yelp reviews, we do take pride in our work and want to make sure every customer leaves happy.
Without getting into the details of what happened, I just wanted to say we missed the mark on your vehicle and take responsibility. Alonzo was reaching out to try and make things right with the service. I noticed you have used us a total of 3 times (2021, 2022, and 2024). We have gone through some pricing adjustments within those few times you have used us which explains the confusion you might have on our pricing for the Exterior + Fast-Vac service.
I am sorry the vehicle did not come out to our expectation, as we are human, and sometimes make mistakes. I hope you can give us another chance to earn a re-review.
If you would like to discuss in more detail, please reach out to me directly at hello@futurewash.com.
We are happy to assist.
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