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- Nicole L.Gatineau, Canada485252878Jan 30, 2022
Had a great haircut by Marianne.
Nice salon, friendly staff and they sell quite the variety of hair products.Helpful 1Thanks 0Love this 2Oh no 0 - Jennifer T.Victoria, Canada036May 23, 2022Updated review
Still have not heard a response from @gemihair so I thought I would add pics from the process
Helpful 0Thanks 0Love this 0Oh no 0May 15, 2022Previous reviewI visited Gemi salon twice in the last month, and both times I left unsatisfied. I came in to get highlights, olaplex, toner, shadow root and a haircut (I have an undercut aka 1/2 a head of hair).
The first time I left with Blue hair... I then booked a follow-up appointment to fix the stylist's colouring mistake. I left my second appointment with a lavender root, and a golden undertone (requested icy silver). It was not perfect but appropriate for the funeral I was preparing to speak for. I was then charged an additional $200 for her to fix her mistake and it still was not right $600 later to dye half a head of hair that was already 1/2 blond and shoulder length.
I asked if there was going to be a significant discount as I had already paid $400 for blonde hair and left with blue. I was informed that it was discounted as it was charged as highlights and not a colour correction....though I believe it should have been significantly cheaper for me to fix the hair that she screwed up.
The salon did nothing and ignored my email - never returning - Susanna L.San Francisco, CA16113Aug 6, 2019
I was visiting Victoria from another province and decided to get a haircut. I found this salon based on reviews and I have to say it definitely lived up to the expectation! Everyone was very friendly. The salon was cosy and had parking available. I got a haircut by stylist Gregory and I'm very happy with my look!
Helpful 1Thanks 0Love this 0Oh no 0 - Julie W.Victoria, Canada03Dec 4, 2019
The professional services are good, but I have "a stone in my shoe" about their business practices-namely, sneaky extra charges and charging PST for non-taxable services.
After I figured this out and requested details, the owner neither admitted nor refunded, rudely and arrogantly suggesting that the problem was mine, and that I should show my receipt to the government.
收费暗藏猫腻,算花账。被发现后,既不认错,又不退款。还强词夺理,胡搅蛮缠,态度极其蛮横无理。
作为男人,就该光明正大;靠欺骗女性移 民以及偷鸡摸狗的经营方式,你既不能发财又不光彩。卑鄙、无耻!Helpful 2Thanks 0Love this 0Oh no 0 - Sheryl D.Calgary, Canada50229178Jun 18, 2011
I don't know what's not to love about this place. It's a fab salon, a hair product warehouse of sorts AND a cafe staffed with super friendly human beings. If getting a barista-made latte while having your tresses conditioned and your scalp massaged isn't worth at least four stars, I don't know what is. I should add that I'm quite a coffee fiend, and the latte served was right up there with some of the best I've had in "proper" coffee shops. They've got the mean looking espresso machines to prove their point. And the more or less standard leaf designs they do with the milk froth on specialty coffee...while in scalp massage heaven...I had to say that again. I have no idea what's up with the two star reviews.
Here's the deal. Get on their loyalty program, spend $250 on hair products (or it might be on all products and services) and get a free deep conditioning treatment as described above. If that seems like a big amount of money, I'm telling you, it's not. If like me, you use and abuse your hair, you WANT to use salon-grade hair products so you're not left with straw for strands when you're 30. It's not all marketing, there's a reason why salon products are a bit pricier. They use better quality ingredients and higher concentrations of the good stuff to make your hair last through your lifetime.
I've been a customer 7 years running and though I live in Vancouver now, I always come back to the island to stock up on hair products. You'll find their prices reasonable and their products come in larger sizes than your usual salon sized products. The staff are super knowledgeable and will walk you through your hair needs IF you need them to. In my experience, they've never followed me around with eagle eyes silently pressuring me to "buy". In my world, when you just want to browse, simply tell the salesperson that and they will leave you alone (exceptions are made for homeless bums milling around Johnson in which case, they will follow you around the store to make sure you do not steal!).
I left there yesterday with the most touchable hair ever and a wicked blow dry. I swear I went in with horse hair and came out with human hair again. I can't imagine how good their other salon services would be!Helpful 2Thanks 0Love this 0Oh no 1 - Jeannette W.Victoria, Canada01Dec 9, 2019
Recently had a haircut done by their short hair specialist. Worst hair cut ever!!! called to talk about this with manager, never received a call back. Sent pics for them to look at......was being called "sir" by people in lineup at grocery store :( very unfeminine, shaved back of head and around ears...OMG what was he thinking....the other stylists kept walking by and looking while he was cutting but I did not realize how bad it was until I got home. Went to new stylist who said possibly the worst cut she has seen in 25 years...will take months to grow out before anything is even fixable.
Helpful 0Thanks 0Love this 0Oh no 0 - Jes S.Victoria, Canada01Aug 2, 2017
Picked this place because of the location. After having cheap/do it your self haircuts for the past few years, I am so happy with my cut and style. I'll be back!
Helpful 0Thanks 0Love this 0Oh no 0 - J L.Victoria, Canada011Apr 9, 2018
Amazing stylists and fantastic owners! Always feel welcome at Gemi. Their selection of products is the best in Victoria. And their stylists are exceptional, especially Josh and Marianne!
Helpful 0Thanks 0Love this 0Oh no 0 - Lisa N.Victoria, Canada05Nov 8, 2012
This is just a really great place. I get a fantastic precision cut, a latte made to my specifications and just a really warm, genuinely friendly environment with great customer service!
What is completely missing is all the brittle, bitchy, snobbery I've experienced at some salons that are so focused on selling you the line of products that they use that it doesn't really matter what you want/need. When I've wanted a product, I've rec'd excellent and knowledgeable advice and been introduced to some great products.
I adore that the staff is relaxed and seem to actually like eachother and I think it is great that there is a core group of staff that has been there for a long time - that speaks volumes.
So hats off to you guys for excellent work and for creating such a welcoming environment in which to be pampered!Helpful 1Thanks 0Love this 0Oh no 0 - Lise O.Victoria, Canada131Dec 18, 2015
Thanks Bobbi-Jo for a great colour and cut!First visit with this stylist and she gave me the best highlights I've ever had.The complimentary latte was a treat on a cold rainy day and the free samples are pretty awesome too.This is a great salon and their product prices are some of the best in town.
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