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Giddens Brothers Plumbing Heating & Air
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Yelp confirmed a business or employee license.Portfolio from the Business
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Heating and Air Conditioning Quotes
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Plumbing issues?
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Highlights from the Business
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Established in 1978
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Locally owned & operated
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Certified professionals
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Offers commercial services
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Available by appointment
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Services Offered
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Review Highlights
“Bill came out, evaluated my house, checked my system, and said he would return with a bid the next day.” in 9 reviews
“Jason was very helpful and informative and he had the air conditioning up and running in a half hour.” in 4 reviews
“Called Giddens Bros and they were able to help by suggesting maybe I needed new batteries.” in 8 reviews
About the Business
Giddens Bros. specializes in Plumbing and HVAC services, fireplace installs, and water heater services in Galt and surrounding areas.
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Overall rating
49 reviews
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1 star
- Johnandsteph K.Sacramento, CA6051Aug 6, 2024
Called in and spoke to sam. Explained what was happening she was so sweet and got my appointment for the next day. I was texted when the technician was on the way. Elijah was amazing patient and very respectful. He got my ac up and running in no time. I will forever be a customer. Thank you so much.
Helpful 0Thanks 0Love this 0Oh no 0 - Michele N.Sacramento, CA67023Apr 16, 2024
*UPDATE*
Received a call back from Evelyn who spoke with the office employee and management. She offered me a solution to make up for the bad experience and said they will be talking to the tech tomorrow as well. Thank goodness for Evelyn's caring enough to not let me go away with such an awful experience.
ORIGINAL REVIEW
Do not work with this company unless you want to be treated like trash by its employees.
I made an appointment for the morning of the 16th. The week before my appointment, I received a call asking to reschedule to the afternoon at 230 due to the weather. This was fine, though I told the person rescheduling that the work had to be done by 430 so I could head to an apt. I was told that was no problem because they would be done by then.
Appointment day comes, and I get a text message at 230 saying he was on the way. By 3PM with no one here yet, I call the office and speak to Samantha who put me on hold and then told me he was at my house already. I then went to the window after waiting another 10 minutes, to find this massive van parked ON MY LAWN and him sitting in it playing on his cell phone.
Walk up to the van and knock on the window. Nicely tell him he was a little late and that I hoped that we could still have things done in time for me to leave at 430, He told me he wasn't late, that his window was to arrive anytime between 230 - 430. I told him that was not what was agreed on when rescheduling and he repeated his window of 230 - 430. So I then nicely told him he was parked also on my lawn. Without word, he simply started the engine, gunned it out of my driveway and screeched down the street.
Within minutes I get a call from Samantha, who seemed to have a pretty nasty attitude now, telling me "I have canceled your appointment because you accused the tech of being late then slammed the door on him". I was not even able to correct her story because she kept talking over me, as though she had some false impression she was putting me in my place. So I asked to speak with the manager (Evelyn) who appeared to be shocked and told me this was not how they worked. She said she would speak to them and that was it.
So basically, waited weeks for my appointment, which was rescheduled, then wasted an entire day waiting for some disrespectful chump with no regard for people's property to hang out with his monstrous truck parked on my lawn, only to be followed by a call from a severely mistaken little girl with a nasty attitude.
Seriously, take your business elsewhere.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Mark H.
Apr 16, 2024
Hello Michele. I do apologize again for your experience as it was not the 5-star experience we strive to provide our clients. Thank you for allowing us an opportunity to make this right. We look forward to seeing you tomorrow.
- Karen M.Sacramento, CA02Aug 15, 2024
Dan, Russ & Neil, Giddens Brothers techs, replaced our heating/AC duct work yesterday. They did an awesome job......arriving promptly on schedule and keeping us abreast of how their work was progressing up in our attic. We were impressed with how neat and tidy they were.....and very courteous, as well. We've had numerous business dealings with Giddens Brothers over the years and would strongly recommend them to anyone in need of HVAC services.
Helpful 0Thanks 0Love this 0Oh no 0 - Roberta G.Galt, CA0241Feb 14, 2024
Please read your bill.
We had them out for our AC my husband stood outside with the repair man during the whole duration of the service call. Tech said it had way too much Freon in it. He proceeded to let Freon OUR of our unit and claimed it fixed. Bill showed that he PUT Freon into our unit and the fee was well over 300.00. Unit was still not fixed.
Hopefully the new owners can keep track of the tech repairs.Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Mark H.
Feb 14, 2024
Roberta, First and foremost, thank you for your business. I would love to talk with you about this, we cannot find you in our system. I'm also a little confused as the weather is too cold outside to properly diagnose an AC system. Anything that happens with freon would depend on warmer temperatures. I would love to talk to you. Please call or email name used on the service ticket so I can better assist your complaint.. With this said Thanks
- Tammy L.San Jose, CA32139Nov 20, 2023
I only give them 3 star only. I would give them more. If they told me if I use a credit card they charge 3 percent. It was my 1st time too.
I email them back to help wave it or give me discount. Because I did not know it was my 1st time.
But they never answer back. I will not be coming back.Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Mark H.
Feb 14, 2024
Hello Tammy thank you for the business and taking the time to do so- even though we strive for 5 stars- we can always do better- and I’ve instructed our office and technicians to better communicate credit card sur charges -
Thanks again Tammy - Alfred J.San Francisco, CA01Apr 26, 2024
The HVAC technician Bee, was very knowledgeable well trained professional. On my next service appointment I will be requesting Bee, to service my equipment.
A. JacksonHelpful 0Thanks 0Love this 0Oh no 0 - Deborah B.Lodi, CA04Jun 6, 2024
My shower was dripping so badly that I was flushing the toilet three or four times a day with the water that collected in the bucket I kept in the shower. Julio did a fabulous job. No more drips, and no more bucket in the shower. The office kept me informed of when Julio was on his way and was very communicative. The cost was $375, which I think is quite reasonable for the time, labor and expertise that went into fixing this problem. I recommend this company highly.
Helpful 0Thanks 0Love this 0Oh no 0 - Doug Z.Elk Grove, CA09Mar 13, 2024
This company will not break down their quotes to labor and materials. Also their contract has a clause that basically says if we missed something in our bid you have to pay whatever we charge you to resolve the issue. Thats a license for chicanery.DO NOT USE THIS COMPANY!!! Potential crooks
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Mark H.
Mar 13, 2024
Hello Doug- first and foremost thank you for taking the time to write a review-
Yes we are a flat rate company so we price it by the job- The office girls could have broken the job down for you. As far as our contract- According to state of California contractor law “ if any part of the job changes from scope of work written in contract.” Contractor must stop job and write up a change order.
Appreciate you giving us a shot . Thanks - Willie L.Stockton, CA1201Feb 13, 2024
The Young Lady I First Spoke To ( I Hate That I Forgot Her Name ) Was Very Professional And Very Patient And Pleasant To Talk To And The Technician NEIL Was Great And On Time And Very Knowledgeable About The Job And What Needs To Be Done l Look Forward To Doing Business With Them I Give Them 8 Stars
Helpful 0Thanks 1Love this 0Oh no 0 - joel l.Stockton, CA34504Dec 12, 2023
Bee was very helpful, clean and a hard worker. We still haven't resolved my problem but I have contacted finance he'll get it done.
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