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About the Business
We know that bringing your vehicle to a mechanic shop can be stressful. Our goal is to do away with that stress. We offer expert advice on all vehicles and fair pricing. We want you to know and understand exactly what your car needs, what it is due for and what it may need at your next visit whenever possible. We also know you aren't made of money, which is why we help prioritize the to-do list and provide quotes on everything. We do this to keep you as fully informed as possible so you know what's coming-up, what it will cost and what to plan for. We have loaner cars, a shuttle service and are on main bus routes as well as near the Galloping Goose bike trail. Our customers come in from as far as Qualicum Beach, Duncan and the Gulf Islands. Langford, Colwood, View Royal, Esquimalt, James Bay, Oak Bay, Saanich, Sidney, Cadboro Bay and Cordova Bay residents are all frequent flyers here as well. Break-down? We can help get your car, truck or trailer here and in most cases get it back on the road the same day. After-hours? Feel free to drop your vehicle off whenever you need to; we'll get to it next business day. Bonus points for leaving your name and number with the car. We work on all makes and models, have the specialized equipment to diagnose it and maintain factory and after-market warranties. We look forward to meeting you!
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- Cheryl S.Victoria, Canada2231May 26, 2015First to Review
Great courage customer service by David, no surprises, courtesy car to use while my jeep was serviced. No hidden surprises, very efficient. Great location on Craigflower off of Tillicum behind Petrocan station. I'd highly recommend this family licensed auto mechanics. Found them by accident will go back. Had an oil change with 60 point inspection, great job on the vacuum and wash all for $50
Helpful 1Thanks 0Love this 0Oh no 0 - Scott B.Victoria, Canada01May 1, 2024
Great People...Great service !From start to fininh they are a class act family run business...Washing and Vacuuming the care was a very nice touch and much appreciated !
Helpful 0Thanks 0Love this 0Oh no 0 - Alex C.Dilworth - Enterprise, Kelowna, Canada01Jun 29, 2023
I have just had another awesome experience with this company! I cannot say enough good things about David and his team, Nigel specifically. They truly do seem to care about the relationships with their clients rather than the "whats in it for me today'" attitude experienced at other mechanics.
Thank you once again for taking care of me as your customer!
Alex CampbellHelpful 0Thanks 0Love this 0Oh no 0 - Mal Z.Victoria, Canada01May 19, 2023
I just had the greatest experience at Gorge Vale auto! Brought my car in early this morning. They took me in right away and helped me to diagnose the problem I've been having with my car for quite some time. So ladies don't hesitate to go down and see Nigel and Nikki, they made my day super super special!! THANK YOU SO MUCH!
MalHelpful 0Thanks 0Love this 0Oh no 0 - Sarah R.Victoria, Canada01Mar 24, 2023
My Mum relied on Gorge Vale Automotive for services and repairs for over 20 years before her death in 2015. I have been taking our car there ever since. In the past few months, our car has been showing its age. Dave advised me that it was time to get a different car. While I waited for the new car, Dave loaned me the PT Cruiser. I do so appreciate that I have someone I trust to talk to about car issues. Nigel is always so friendly and welcoming too. Their pricing is fair and I appreciate the wash and vacuum too. Now, I have a new car, I will be taking it to Gorge Vale for oil changes and servicing. Gorge Vale Automotive is piece of mind and customer care.
Helpful 0Thanks 0Love this 0Oh no 0 - Marsha L.Victoria, Canada01Apr 28, 2022
Absolutely the worst auto repair shop ! If I could give less than 1 star I would.
I purchased a car from a gentleman's estate that had passed away and he had his almost new winter tires stored here because Gorge Vale did the yearly tire exchange for him and ALL the work on his car. They attempted to tell me the executor took the tires when she had the summers put on. I got the executor on speaker phone while standing in the shop and she confirmed she did not take the tires and had informed them I would be in at a later time to get the tires. After me firmly saying they will have a big problem if they do not find the tires, I received a call 10 minutes after I left their shop stating they found the tires under a tarp at the back of their shop. I was then told on 2 occasions I could get copies of the repairs that had been done on the car previously, even told to come back the next day and they would have them ready. When I went back the next day they not only did not have them ready ,they told me what was done previously was irrelevant ! My belief is they realized it would be blatantly obvious they charged for things they did not do and took advantage of the elder that owned the car prior to me.
Unprofessional dishonest and would never recommend anyone going here !Helpful 0Thanks 0Love this 0Oh no 0 - Emma M.San Francisco, CA01Dec 6, 2020
SCAM city! Never go for out province inspections! They failed my car 2017 and said it will never pass. Tiny bit of rust and had to explain concept of surface rust!!! Not an issue normally. TRUTH IS YOU ALWAYS GET A WEEK TO FIX EVERYTHING and return for last inspection. The owner lies. So went to different inspection place after work done and the reinspection was $10 and PASSED!
Helpful 0Thanks 0Love this 0Oh no 0 - Down The Rabbit Hole W.Victoria, Canada01May 12, 2021
i had a great experience with these guys. They were able to look at my camper van which I thought was a broken alternator. Turns out it was the isolator. They quickly got it fixed at a good price. Happy to recommend to other people.
Helpful 0Thanks 0Love this 0Oh no 0 - Ron P.Victoria, Canada01Dec 12, 2019
Have been going to Gorge Vale for several years. I believed I was getting good value. I started to question things such as having an oil leak. It was recommended to have the engine washed. We did so at a cost over 100. Came back I have a leak at the rear seal area. Had an oil change. Came back months later and had oil change and mentioned I would like to get the leak fixed. Told there was no leak. Recently went back for an oil change and asked to get the engine light checked. Was charged 195 to get the light checked. At the counter I was told that they had to drill down deeper to find there error. That would cost several hundred dollars. Also saw the work order and saw the error codes. Went up and looked up the codes. A week later went to Canadian Tire to purchase a battery . The clerk at the desk came back and mentioned they tested the Engine Light to see the issue and came back with codes and gave me a quote. If I would have stayed at the gorge Vale the cost would have been 600 plus. At C.T. 202.00
I feel this place abused my trust.Helpful 0Thanks 0Love this 0Oh no 0 - Adam B.Victoria, Canada01Dec 9, 2017
Professional customer service and quick repair, but consistently misdiagnosed simple problem, wasting over $800 on uneccesary repairs and tests. Will not be returning.
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