Review Highlights
“I cannot express how much appreciate the professionalism of the drivers and staff at Airport Express.” in 48 reviews
“I booked a one way ticket from SFO to Sonoma County for a bachelorette party i'm attending this weekend.” in 20 reviews
“Last time I talked to Tony on the phone first with the particular bus dad would be on.” in 11 reviews
Location & Hours
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Amenities and More
About the Business
Business owner information
![Photo of Anthony G.](https://s3-media0.fl.yelpcdn.com/buphoto/Ncet_-MPSfFWhYEq56jBVw/90s.jpg)
Anthony G.
Groome Transportation - formerly Sonoma County Airport Express - specializes in safe, convenient, reliable, shared-ride airport shuttle service. In addition we also provide scheduled service to the Port of San Francisco cruise terminals and our buses are available to charter for events or private airport transportation. Offering superior customer service and frequent trips each day, we take the stress out of getting to and from the airport and cruise terminals.
Ask the Community
Q:
How much to leave my car at the Petaluma fairgrounds while using AirPort Express?
A:
Hello Kathleen - Yes, safe parking at our Petaluma Fairgrounds passenger boarding/disembarkation location is available at the rate of $6.00 per day or $30.00 per 7 day week. Due to events constantly taking… more
Anthony G., Business Owner2 people found this helpfulQ:
Do you need to make a Reservation to park over night at the Petaluma fairgrounds pickup?
A:
No- Just arrive 10-15 minutes to your scheduled departure in Petaluma, proceed into the office with your license plate, make and model of your car. The ticket agent will take your information on your car,… more
Troy B.
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Overall rating
197 reviews
5 stars
4 stars
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1 star
- Jun 14, 2024
We chose Groome because of their service to the San Francisco pier for a Carnival cruise to Alaska. It could not have gone smoother. They picked us up timely at the Santa Rosa airport and had us to the SF pier earlier than expected. When we drove up to the pier we saw a mile long line of people with their luggage waiting to get on the ship. When you travel on Groome, you bypass the line and the porters take your luggage from the bus to security for you. They had us go straight in the terminal bypassing all those people in line, Yay!!! When we disembarked after the cruise, the bus was just pulling up so we did not have to wait, we were able to leave 45 minutes ahead of schedule getting us home earlier. It was so easy and painless. I would highly recommend to anyone going on a cruise or to the Oakland or San Francisco airport. They are wonderful, the busses are new and have phone chargers in them for an added convenience.
Helpful 1Thanks 1Love this 1Oh no 0Business owner information
Rene S.
Jun 20, 2024
Marnie, thank you so much for the wonderful review. We appreciate the time you spent in letting us know how happy you have been with our service, and we greatly appreciate you being a passenger with us. Thank you again.
Tony Geraldi
General Manager
Groome Transportation – Sonoma County - Michael F.Petaluma, CA19372Mar 25, 2024
These guys bought out Sonoma AirPort Express believing that they would raise prices and laugh all the way to the bank. $49 !!!!!!!! One way.
Instead, get a lift or drive to Marin and for $27 take Marin Airporter.
Good luck Groome.Helpful 1Thanks 1Love this 0Oh no 0Business owner information
Rene S.
Mar 27, 2024
Hello Michael – Yes, we unfortunately have had to raise our passenger fares due to escalating operations expenses. It’s been unavoidable. Even so, we like to believe we continue to offer very convenient non-stop Sonoma County service to and from SFO…at a reasonable price. - Tony Geraldi, General Manager, Groome Transportation of Sonoma County
- Megan B.Santa Rosa, CA07Aug 22, 2024
Groome came into town and bought out Airport Express. They jacked the prices up and the busses are bare bones, funky. At least Airport Express had super nice, cushy and comfortable busses.. My 3:30 am bus was freezing cold and it was a miserable ride to the airport. I'll never use them again. Instead I will drive to Marin and ride the Marin Airport from Novato.
Helpful 0Thanks 0Love this 0Oh no 0 - Feb 6, 2024Updated review
@GROOME Transportation gets 10 stars! Seriously, after 20 years I return to find Airporter Express is now GROOME. At first I was concerned and I am here to tell you from the 1st communications with this kind gentleman, @Tony Geraldo I knew I was in good hands.
This is a very special team. I was running later than Tony recommended and starting to sweat & stress. I called & Ronnie immediately put me at ease with, "no worries you've got plenty of time," and added levity with her cheerful & refreshing light humor.
Once I got there I asked for Ronnie to thank her for reassuring me, which allowed me enjoy the rest of my drive there. She warmly welcomed me, very cool lady, offered coffee and on my way out said take some more kisses, (chocolate!)
Then I was fumbling with full hands and she took my bag and brought it to the bus. Who does this anymore? Not many and certainly not enough. Im OG and love good manners, consideration and that personal connection.
Then we meet Ms Rosemary and I asked her who is your boss and she told me it was Tony. He is "awesome sauce" steady eddy, aka best boss. When you work for someone like this you are spoiled.
I do not enjoy traveling 101 to either airport and Rosemary gave us a very smooth & enjoyable trip.
I love this company because of the people! Like Hertz motto "We care" well it is clear that so do they!
The parking is so easy, it's right there.
Attn GROOME Corp
This has been a "Fantastic customer experience."Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Rene S.
Feb 7, 2024
Hi Kater, Wow!!!...thank you for the great review and recognizing specific team members by name for their quality service! We hope to see you onboard our buses again very soon.
Feb 2, 2024Previous review@GROOME Transportation gets 10 stars! Seriously, after 20 years I return to find Airporter Express is now GROOME. At first I was concerned and I am here to tell you from the 1st communications with this kind gentleman, @Tony Geraldo I knew I was in good hands.
This is a very special team. I was running later than Tony recommended and starting to sweat & stress. I called & Ronnie immediately put me at ease with, "no worries you've got plenty of time," and added levity with her cheerful & refreshing light humor.
Once I got there I asked for Ronnie to thank her for reassuring me, which allowed me enjoy the rest of my drive there. She warmly welcomed me, very cool lady, offered coffee and on my way out said take some more kisses, (chocolate!)
Then I was fumbling with full hands and she took my bag and brought it to the bus. Who does this anymore? Not many and certainly not enough. Im OG and love good manners, consideration and that personal connection.
Then we meet Ms Rosemary and I asked her who is your boss and she told me it was Tony. He is "awesome sauce" steady eddy, aka best boss. When you work for someone like this you are spoiled.
I do not enjoy traveling 101 to either airport and Rosemary gave us a very smooth & enjoyable trip.
I love this company because of the people! Like Hertz motte "We care" well it is clear that so do they!
The parking is so easy, it's right there.
Attn GROOME Corp
This has been a "Fantastic customer experience."
See you in my way back. - Suzy M.Cloverdale, CA0131Jul 29, 2024
When you say your service starts early in the morning, show up. Having to drive to SFO when you are expecting to take the bus and you are a no show, this is unexceptable. AirPort Express never treated their customers like that. Disappointed for sure.
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Anthony G.
Jul 30, 2024
Hello Suzy. I am very sorry you were unable to travel with us, although we have not had any situations of our buses not showing up here in Sonoma County to transport passengers to the airport. Please call me as I would like to obtain some information from you...and also discuss options to make up for you driving to the airport. The best telephone number to reach me at is (707) 837-8700. I am looking forward to hearing from you.
- Dona K.San Francisco Bay Area, CA01Aug 21, 2024
Great service. James was a great, safe driver. I reached the Petaluma fairgrounds 25 minutes ahead of schedule.
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Rene S.
Aug 27, 2024
Very glad to hear that our team did a great job during your trip. Thank you for choosing Groome, we look forward to having you on board next time.
- Grant G.Los Angeles, CA01012Jun 11, 2024
6:45AM Shuttle from Sonoma to Oakland on June 9th.
First off the shuttles are small vans with no wifi or bathrooms as advertised.
The worst part is my driver got out of the car to yell at someone parked in the red. Not sure if you should be driving a van of people when you clearly have road rage.
Our driver then continued to eat a banana and some other container of food while driving.
I couldn't believe my eyes when he pulled out a toothbrush and began brushing his teeth while we were on the freeway.Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Rene S.
Jun 12, 2024
Hello Grant – I am so sorry for the less than satisfactory service you received while riding with us, and I would thoroughly appreciate the opportunity to speak with you directly pertaining to your observations and concerns. This will allow me the opportunity to obtain additional details from you, to enlighten you as to the type of vehicles we utilize, but most important to convey a most deserving apology. Thank you! - Tony Geraldi, General Manager, Groome Transportation- Sonoma County, (707) 837-8700
- S S.San Francisco, CA0191Jul 20, 2024
Purchased ticket for 11:30 am shuttle from Petaluma on 7/20/24. I arrived at 11:20 and shuttle arrived at 11:47, then collected fares and didn't depart till noon. We were told to wait in an area with bright sun and no shade in 85 degree heat. One expects the shuttle to arrive at SFO earlier to leave enough time for all the terminal stops- but this was not the case. Then on the bus the AC was on, but the sunroof open - could have done without all the wind noise. Already running late, the driver took the wrong exit off 280 on approach to SFO and then had to get back on the highway. Finally at 1:32om at my terminal 3 drop-off, she opened the baggage compartment and couldn't locate my bag. Moved every bag out, then she realized she put it in the domestic United compartment- just where the bus was standing and where I was being dropped off. Wow. $51 for transport- better off taking an uber if you have 2 or more persons. On top of it all - there is NO wifi. Apparently they haven't had it since the pandemic. So increased charges with this new company for much worse service with incompetent drivers.
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Rene S.
Aug 1, 2024
Hello –
I am so sorry for the unsatisfactory experience you had while using our service. One of my greatest opportunities in making our service better is to listen to any passenger who feels we might have ‘missed the mark’ in providing outstanding customer service. You covered a range of items and I so appreciate the time and effort you took in conveying these to us. Please call me at your convenience at (707) 837-8700 to discuss possible solutions to once again welcome you onboard our service and also to discuss each of these item individually. Thank you!
Anthony J. Geraldi
Groome Transportation – Sonoma County - Aliyah C.Santa Cruz, CA042Nov 26, 2023
This giant groome transportation bus cut off our car as it changed lanes in the middle of an intersection, almost hitting us, while driving in traffic on 19 in SF. There is no way to report driving quality for this transportation service which shows a lack of safety and checks and balances.
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Anthony G.
Nov 26, 2023
Hello Aliyah. I am so sorry this occurred. With safety being our primary concern in our daily operations, I would appreciate obtaining additional information from you so I may investigate this incident further. Please call me at (707) 837-8700 when you are able to. Thank you! - Tony Geraldi, General Operations Manager
- Betty Z.Petaluma, CA1752Apr 4, 2024
Bus late for 30 minutes. It's Scheduled at 9PM from Petaluma to SFO, the bus was late to arrive for about 15 minutes, total 4 passengers didn't take long to pay the tickets. We had to Waited for 10 more minutes for the driver to get ready. When the bus finally started to leave Petaluma, it's late for 30min.
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Rene S.
Apr 9, 2024
Hello Betty. I am so sorry regarding a delay on your recent trip with us. Normally our buses operate very closely aligned with our published scheduled. Hopefully our bus arrived at the airport with plenty of time for your flight. Betty, please call me at your leisure at (707) 837-8700 so I can get some details from you and interview my team members. I am concerned by what you’ve already provided. Thank you and again I am very sorry. - Tony Geraldi, General Manager, Groome Transportation –Sonoma County
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