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Verified by Business
Review Highlights
“We hired them to addresss a concerning bug problem and Felix came by multiple times to keep it under control.” in 43 reviews
“Brandon has come out a couple of times to help us out with some pest problems and has always been thorough, reliable and very affordable.” in 42 reviews
“They were out at my place the very next morning and did an inspection and showed me lots of mouse droppings.” in 15 reviews
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About the Business
Business owner information
![Photo of Brandon and Felix ..](https://s3-media0.fl.yelpcdn.com/buphoto/Xoj4Cb_5DTH8Eol4eFxq_Q/90s.jpg)
Brandon and Felix ..
Pest control, Rodent Removal, Pests, Spiders, Cockroaches, Earwigs, Ants, Exterminator, fleas, wasp nests, carpet beetles, rats, mice, Rodent Sanitation and Clean Up, (excluding insulation removal or replacement) bed bugs.
Location & Hours
Amenities and More
Ask the Community
Q:
Did they go out of business? Their site is gone, and we were regular customers on a schedule, but I just realized we haven't seen them in months.
A:
We are still here ! Our site is being updated. What is the name on your account ? Give us a call so we can double check your account details. Thank you.
Brandon R., Business OwnerQ:
We have been regular residential customers for several years. However, I just realized that we haven't received a bill from you since July. Usually, you guys come out and put the bill in our garage mail slot. Are you guys still in business?
A:
Hello Howard. Felix had attempted to call you last week from what I’ve been told. He also left a message. Your last few services on record from what I can see is June 18th by Jason , august 5th by Jason , and Felix on October 19th.
Brandon R., Business Owner
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Overall rating
126 reviews
5 stars
4 stars
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1 star
- Andy V.Dublin, CA43229May 22, 2020
I contacted multiple businesses after discovering some small wasp nests on the third floor of my home. I reached out to about 10 businesses and I ended up choosing Guys Pest Control primarily because of their communication. Most businesses had canned responses or replied asking me to call them. While I understand some things are easier to communicate over the phone, I really appreciated how it was clear that Guys Pest Control actually reviewed the details I put in the quote request and was able to answer all my questions via email.
I communicated with Felix (one of the owners) and he was very responsive. I would say responses would always come within the hour. After my initial email, we scheduled the wasp removal within the week. The appointment lasted about 20 minutes tops. Felix had a long pole that was able to reach high up in the third floor and also mentioned that he would put a repellent since wasp usually come back to the same area. In additional, he also did a perimeter around my home to see if there were any nests.
The price came out to $200 and also included a 30 day warranty. I had a really great experience with Guys Pest Control and would definitely recommend them. In my initial yelp search, there were a lot of businesses that had high ratings so my approach was to request quotes from multiple businesses. In the end, Guys Pest Control came out on top due to their excellent customer service and communication.Helpful 0Thanks 0Love this 0Oh no 0 - William J.SoMa, San Francisco, CA01Jul 26, 2024
We have used Guy's several times. Both times Felix came out and was very thorough. First time was rodents and second time ants. He gave us his number if it didn't get better and said the text him and he would be back. Much rather support a local business that does excellent work.
He was here when he promised to be here.
Would highly recommend.Helpful 0Thanks 0Love this 0Oh no 0 - Mikolo R.Fremont, CA174332110Jun 26, 2024Updated review
Hi, Brandon. You won't find me in your system because I do not use my real name on social media and public sites. My partner is confident that we signed up for quarterly service with Guys Pest Control and were told we could call to request additional services in-between the services as needed. That is just what we were told by a representative; if they misinformed us, then it's a simple employee development issue. Your services were fabulous for a long while. But when we did call for a service recently and left multiple messages, sadly nobody got back to us.
Since you took the trouble to reach out, I have modified the rating from 1 star.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Brandon R.
Jun 21, 2024
Thank you and we do offer free follow ups. However as the owner of the company I am telling you since the first start of the company in 2015 we have NEVER offered quarterly service. Mainly because the material does not
Last that long for residual. It would create a huge volume of follow up visits at our cost because again the material not lasting long enough in between. Which is why we treat and always have treated every two months. You must have been texting with the service person which is not advised. Our LAN line is the main communication or email for this very reason. I personally oversee the voice messages and digitally on left messages on record. I do care about the quality of the business as this sounded like a direct communication problem with one individual rather than the company itself as you said. I am sorry again for your unfortunate personal experience.May 21, 2024Previous reviewWe were big fans until this year. We pay for quarterly service and they have been nowhere to be found in recent months. We have called multiple times for them to come out and even texted with the service guy, and we have been ghosted.
- Andrew Y.San Francisco, CA211021Aug 9, 2023
Felix came over to our house due to a rodent issue. Diagnosed, spent about half an hour looking at the property and discussing the events, and told me how to fix it myself and that I would not need to hire anyone including himself. The rate he quoted me if the issue goes out of control was also reasonable.
Honest on top of the fast responses. Will give them a call again when a need arises.Helpful 0Thanks 0Love this 0Oh no 0 - Casey B.Danville, CA1317455Dec 1, 2023
Felix from Guys responded to my request for help very quickly. Within a day he was out to my house to inspect our problem and gave recommendations to fix the problem even without his intervention and pay - and it's worked! High quality and integrity team here and I recommend you work with them.
Helpful 0Thanks 0Love this 0Oh no 0 - Mark T.Redwood City, CA37Jan 31, 2024
Felix from Guys Pest Control was quick to respond and professional. He spent time explaining the situation and provided guidance. Honest, and reasonable. Great company to work with.
Helpful 0Thanks 0Love this 0Oh no 0 - Kevin W.Dublin, CA0151Nov 12, 2023
We hired them to addresss a concerning bug problem and Felix came by multiple times to keep it under control. Definitely went beyond our expectations for what we paid. Was also friendly and efficient. Thanks Felix!
Helpful 1Thanks 0Love this 0Oh no 0 - Michael P.Castro Valley, CA03Dec 13, 2023
I really appreciated the prompt service we received from Felix at Guys Pest Control. He helped me see how rodents were able to enter our house and gave several recommendations for solving them. Very honest business that will not overcharge for unneeded services. We would definitely go with them if we have any more pest-related concerns.
Helpful 0Thanks 0Love this 0Oh no 0 - Oct 13, 2021Updated review
Update - our ants were pretty relentless so Guys Pest Control needed to come back two more times within the 30-day warranty period. Each time was pretty easy to schedule through Yelp messaging and they were prompt and courteous each time. The last time, they recommended a full exterior treatment to avoid chasing the ants, with a little bit of targeted interior spaying. We seem to fight the ants every year, but I suspect drought conditions are making things especially bad. Things look pretty good for now.
Helpful 2Thanks 1Love this 1Oh no 0Sep 9, 2021Previous reviewHad some initial messaging through Yelp and got our appointment scheduled to deal with our persistent issue with ants. Jason, the tech, gave me a good overview of the approach (outdoor treatment around the house) and targeted interior spraying. It has only been a day, but there was a pretty big decrease in ants overnight. I liked the explanation of the approach to the spraying. We went for a one-time treatment (with 30-day warranty). Their messaging on Yelp is very timely so be sure to rely on that.
- Aug 22, 2020
Quick Review
I had a few little wasp nests along the side of my house. It started off as one minuscule nest until those damn wasps decided to make more. Before long, it was time to seek out a professional.
Guys pest control was rated highly on yelp and I do want to support local businesses when I can. They must've been busy because they were difficult to contact by phone, so I ended up shooting them an email. It seemed pretty informal and there was no confirmation of my appointment. They did end up stopping by first thing in the morning and were rather friendly. No attitude. The work was thorough as they found all of the nests and their service came with a 30 day warranty in case the wasps reappeared.
I'd happily contact them again for my extermination needs, but I hope I never have to.Helpful 29Thanks 0Love this 32Oh no 0 - Jordan B.San Francisco, CA06Jun 6, 2023
Brandon came and inspected our property for signs of rodents. He suggested things I could do myself that would likely take care of our problem at no charge. I opted to hire Guys to ensure it got done quickly and correctly. I wasn't disappointed, as they were able to trap a mouse in the first week, but they are continuing to check-in weekly for a month and will seal entry points. Very satisfied.
Helpful 1Thanks 0Love this 0Oh no 0
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