Hacienda Pools

Today we had a consultation with Rick. I have never been more impressed by a representative of a company. He was friendly, professional, straightforward, and above all honest. He gave us information we had not known, and told us the best course of action for our pool remodel. I would highly recommend Hacienda Pools to everyone!

Another 5 star rating for Rick, Patrick, Jason and their crew. They totally deserve it. They are upfront, ethical, and honest. Their attention to the smallest details was amazing. Great customer service and top notch quality. We love our pool and loved working with them. Highly recommend.

I recently had the pleasure of working with Hacienda Pools to create the backyard of my dreams, and I couldn't be happier with the results. Pat, Rick, Jason, and Ryan were an amazing team to collaborate with and made the entire process a truly enjoyable experience.

The Hacienda Pools team is highly skilled, professional, and attentive to every detail. From the initial design consultation to the final construction stages, they went above and beyond to ensure my vision was brought to life. Their responsiveness and willingness to answer any questions I had throughout the project were truly impressive. They made sure that every aspect of the pool was executed perfectly, and their commitment to quality shone through in every interaction.

Pat, Rick, Jason, and Ryan were not only available but eager to address any concerns I had during the project. Their passion for their work was evident in every conversation, and it's clear that they take great pride in delivering top-quality results. Their dedication to customer satisfaction and open communication made me feel confident and well-informed every step of the way.

If you're considering a new pool or a backyard makeover, I wholeheartedly recommend Hacienda Pools. Their expertise, dedication, and incredible teamwork make them stand out in the industry, and I'm truly grateful for the fantastic experience they provided. My new pool area is now a stunning centerpiece for gatherings, relaxation, and enjoyment, all thanks to the talented and responsive team at Hacienda Pools.

We've worked with three pool contractors over the course of several years and would have saved ourselves a lot of grief if we had found Hacienda sooner.

Verbal communication was great, on the order of minutes to respond to texts over the course of the entire project (i.e. several months and not just until the ink on the contract dries).

Unlike most contractors, let alone pool contractors, the contract was exceptionally clear and detailed on what was being done, costs, and TBD items. No surprises or misunderstandings.

On time, on budget: obviously, they have multiple projects going on simultaneously, but they are well organized and we never had an issue.

On a project of any meaningful size, things happen, but Hacienda actively identifies and addresses them. For example, they noted our booster pump could be lowered to be less conspicuous and fixed it.

Side note: they did a really nice job with the pool equipment. PVC was painted to match the manila folder color of the rest of the equipment and it was all well laid out.

We've recommended Hacienda several of our neighbors, at least one of whom is now building a pool with them.

Rick and the team at Hacienda are some of the most talented and honest people in the industry. The work is always amazing and their reliability is first class! Highly recommend!

Amazing company from start to finish! Everyone is on top of their game and is extremely communicative. Ryan is absolutely amazing and went above and beyond helping our landscaping team to make sure they knew exactly what needed to happen and when. Truly an awesome company and highly recommend them for your pool construction needs!!! Pleasure to work with on all fronts!

Hands down Hacienda Pools is the only pool company I would ever recommend! From start to finish of designing to building to any follow up questions or concerns they have always been there for us. If I could give them 10 stars I would!

This may be a bit long, but bear with me. I currently live in the County (Alameda) and Hacienda Pools was recommended to me by longtime friend Stephen Lloyd. After a few years of going back and forth in our decision to build the pool, we finally settled on Hacienda.
We thought the process would be simple enough, but with Covid and dealing with the County the approval process went much longer than anyone thought it might. Several times it seemed like we might hit an impenetrable wall with the County, only to have team Hacienda come through and put forth an effort I know others may not have even tried. Special props to Samantha (I know I owe you a margarita lunch soon!) for her tireless work with County officials.
At one point, the County, which should have had every record possible on our leach field, made us hire a septic contract to lay out the lines of our field to ensure we were far enough away to add the pool. They required this (at a cost of $2,000) even though they had the records of the leach field location and we had the location of the diverter valve to the field. That was not fun.
If you don't like great communication, then Hacienda Pools may not be for you, because they were very thorough in their communication in every regard. If you are in some sort of service industry, then communication is the foundation of a good business. Hacienda is the top of the pyramid.
Rick, Ryan, Mike and the others were on top of every detail, informed me when they would occur and even followed up after the fact to ensure all was done according to plan.
They used the top of the line equipment and I really love the pool cover. We have not heated the pool once and the cover keeps it clean as well.
Below you will see pictures of the finished product (which fitted with every dream we had had with regard to shape, color and design).
We love the people behind Hacienda pools -- they are what makes their company (and final product) great.
Thank you all -- I hope you are busy beyond belief, the good ones always are...

Excellent work and communication. Hacienda came in and took over a pool build that had been abandoned by the original contractor. They fixed problems, recommended the best way to make things look and work, and then dove in and finished the project. We are more than pleased with our beautiful back yard and with Hacienda as a whole. Highly recommended.

I tried calling Hacienda Pool for a pool resurfacing job, the recording asked me to submit a form via their website. I then submitted it. I got no call, no email, no nothing. After waited for a few days with no response, I tried calling the same number listed 866-343-7665 again, I couldn't get thru ! Seems to have been disconnected ??!!