Haidilao Hotpot

Highly recommend!
First time eating here and the experience was very positive.
Restaurant is very clean and staff are extremely friendly.
Food was exceptional, fresh, and flavorful.
Pricing is great!

World class hot pot. If you mess it up, it's your fault. Best attentive staff.
Ambience is busy Asian huoguo. Hot pot food. JYW hi

It's very hard to go wrong with haidilao. While admittedly not my favourite hotpot chain, I applaud haidilao for its consistent service and food taste globally, no matter where you are you are a guaranteed a good hotpot experience. This time around we tried a new oat milk broth which was quite interesting, though I did prefer my usual combo of pork bone and mala soup.

smaller location of Haidilao. Ive been to several locations of this already.

As usual with all Haidilaos, service here does not disappoint. It is excellent in general. It got a bit slow at times here; seems they were understaffed and very busy.

food was pretty standard. pretty solid all-around for their soup bases and hotpot items. We had a serving of prawns that were bad - mush and fishy. They quickly offered us a replacement of new, different variety of prawns that were great.

We celebrated a birthday and brought our own cake in. They were very accommodating of this and well-organized for it.

Sauce bar was typical. The buffet appetizers were nothing special (some deep fried stuff). Also a selection of fresh fruit (typical). They also have Bing Fen at the buffet as usual, which is one of my favourite things about Haidilao.

They have an underground parking lot (free) behind the restaurant. The problem is, the spots are WAY too narrow. if you have a compact car, you can barely fit into a spot and still get out of the car. But many people park their SUVs in there, and cannot even stay within the lines. And its not just bad parking; the spots are super narrow. Many of the spots between 2 parked cars were left empty because on both sides the cars went over the line, making the middle spot too small. So if you have something other than a small car, dont even bother. Just find street parking.

The restaurant itself is cramped with narrow walkways and lots of crowding.

overall, food 4/5.
Service, easy 5/5.
Venue (including parking) 3.5/5
Overall solid 4/5.

All haidilaos have excellent service and this location is no different. The food is more of a premium a la carte style usually, so expect that in terms of cost.

The sauce bar is $3.99 per person but I think it's a very worthwhile add as you can go back unlimited times. There are snacks, fruits, desserts and of course the sauces you can mix.

It's always fun to try out the "cheat code" phrases for free stuff -- albeit I always get embarrassed. We got a free pack of tomato hot pot broth and a toy!

A tip too is that you don't have to fill all 4 compartments of the pot with paid broths. We left 2 of ours as water, and I know some folks add in sauces from the sauce bar to their water sections to make their own creations.

First time here, wife says reminds her of our experience in Taipei 101 Din Tai Fung, aka off to a great start!
We ordered a bunch of things (see pic), no beef...no particular reason, just happened that way

Taste 1/1*
Server recommendations were not particularly great
Pork bone soup base was great, wife loved it
Spicy soup with milk was amazing, numbing, spicy, and yet smooth at the same time!!
Beef trachea was not a dish we appreciated, mainly cause it doesn't soak up any of the broth flavour
Their signature specialty lamb on the other hand, delicious!!! Annnd it remains tender even if you forget it in the pot!!
Shrimp balls were also good, though would not recommend the bambo fungus, just get the paste woulda been our pref
Highlight of the night was definitely the durian balls and creamy matcha coconut, wife absolutely loved them!!

Value 1/1*
Definitely on the expensive side, 2 of us ended up spending $120 all in, but was worth it for the food and service provided

Service 1/1*
Reminded us of Taipei 101 Din Tai Fung back when it first received its Michelin stars; quick, friendly, attentive and thoughtful, they knew I wanted a bowl before I even asked

Cleanliness 1/1*
Spotless

Overall/Revisit 1/1*
Would definitely revisit, plenty of other dishes we haven't tried yet too, ohhhhhh sooo excited!!

Paying for ambience? YES, but service makes up for it
Above and beyond? +1/+1*
Provided my pregnant wife with a pillow (no other table had one)

Beyond amazing experience! Great quality food with a wide variety selection. Highly recommend dancing noodles with the surf and turf. Customer service was by far the best we've ever had. From the hostess, to servers and everyone we interacted with provided the best hospitality. The ambiance was fun and inviting. Music was just right. Definitely will go back again!

We went in March for dinner for two on a Saturday night and even with a reservation at 6.30pm there was a slight wait. However the spacious patio, that's covered and converted into a waiting area was warm and pleasant. There were plenty of snacks available, candies, biscuits and mints. And from time to time, a staff member would go around offering snacks on a tray. The staff at the host station and once inside were exceedingly thoughtful and apologetic. The hot pot experience is quite enjoyable and there's plenty of staff along the way who are ready to help and offer suggestions. I wouldn't hesitate going back.

Came here with my bff and I have to say, this Haidilao was even better than our experience in Bellevue, WA. The restaurant was packed on a Friday afternoon ~3:30pm and we actually came here since the hotpot buffet we wanted to go to was closed. We didn't have any reservations, but only had to wait 10 minutes. Our broth took longer than normal to come out and we were starving. When we informed our server, he apologized and we were comped a free doughnuts for our inconvenience. It's a very clean restaurant and I love how there's a bar on the side where you can get appetizers and fruits. Everything tasted delicious and the lunch deal was amazing. You get an ice cream cup at the end which was nice. Would come back here again.

All you can eat is very high value! Go hungry and go with a group. We loved the seafood. Lots of great veg. All meats are great -- stand out was dumpling. Multiple broth options. Spicy IS spicy (yay). Dip bar is extensive. The robot delivery of food is on trend.