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Review Highlights
“However, the Henry Curtis Ford dealership treated me like I was at a small-town dealership.” in 131 reviews
“I am a first time car buyer, and I was fortunate enough to do business with Keith Jones at Henry Curtis Ford.” in 27 reviews
“He thanked us for coming in and introduced us to Ryan Mahoney who would show us the truck.” in 11 reviews
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- Artie L.Sonoma, CA031Aug 2, 2024
oh my great service at Hansel Ford in Petaluma ... I bought a used vehicle there 6 months ago and returned this week to have the 5k service oil change , etc. They are so friendly, and they picked up my vehicle... and returned it in 1/2 day. I will continue to use them for service because they are so dedicated to their new & returning customers - give them a try, highly recommended.
Helpful 0Thanks 0Love this 0Oh no 0 - Nick P.Turlock, CA1551May 19, 2024
This place likes to scam their customers. I took my car in and told the guy I believe it's my ac belt that's bad. They charge me to look at it and than tell me it's 2k to fix th ac compressor. I take it somewhere else and they look at it and say it's the belt. Fix the belt. Problem gone for $30. Avoid this place at all costs because all they want is your money and they will lie to you about what your issue is with your car. Also terrible terrible customer service. I will never go back here and will tell everyone I know to avoid
Helpful 2Thanks 1Love this 0Oh no 0 - Ermin t.Sacramento, CA227319Dec 16, 2023
Wasted 2 hours driving from Sacramento to be treated like a criminal. Had an approved loan on the specific vehicle I came to buy (by vin) through Bank Of America under my business. The dealer tried to make it seem like it wasn't my business and wouldn't even try contacting Bank of America to verify. Horrible customer service I've never felt this disrespected in my life.
Helpful 1Thanks 1Love this 1Oh no 2 - Eric M.Sebastopol, CA02Jan 17, 2024
My 2010 Ford Fusion had a brake problem which this shop "fixed" temporarily, then when it occurred again, charged me to diagnose it but claimed they couldn't fix it. I looked online and discovered the problem and the fix described in an ABS recall. However, there's also hundreds of complaints that people had the same problem but their car, like mine, was not included in the recall. When I brought this to the attention of this shop, they refused to consider the ABS fix described, though my vehicle had the identical problem as in the recall, and said they would stick to their technician's faulty diagnosis and were unable to help.
Ford is stonewalling customers with this ABS problem, and either this shop is as well, or they are just stubborn and their technicians unskilled. For sure their service department can't even seem to do a cursory internet search. I will not be spending any more money in this shop. Terrible!Helpful 1Thanks 0Love this 0Oh no 0 - Daniel W.CA, CA02Apr 9, 2024
Sad day when you entrust your hard earned money in a ford product. 2017 ford edge paid for the bumper to bumper warranty. Car became 100 miles out of warranty. Coolant leaked into engine. Long story short I need a new engine. Researching this car there is story after story of the same problem I incurred. There is a class action lawsuit in litigation. Hansel recommendation is a 10,000 dollar new engine. Service manager Brendan cooney confirmed the engine in this vehicle is flawed and has issues. Buyer beware. Very dissatisfied. Ford is not backing thier product. Hansel has been of little help to me trying to resolve this issue.
Helpful 0Thanks 0Love this 0Oh no 0 - 1555251384Jun 3, 2022
Same day service, but not speedy.
Called at 8am to see if I could bring my van in for a same day oil change. They were able to get me on the books for 2pm, which I appreciated.
The service center shares a building/lot with the dealership; which means free coffee/tea and comfortable air conditioning while waiting.
Customer service at the counter was 5 star stellar! My only complaint is the speed of service for a scheduled maintenance. The oil change took 2 hours and when I got home, I realized my coolant was low. Bit of a bummer that they did not check coolant levels with the oil change, as I would have definitely paid to have them top it up
Overall, not a bad price, but you get what you pay for.Helpful 0Thanks 0Love this 0Oh no 0 - Vincent R.Santa Rosa, CA12Sep 24, 2023
Over the years I've purchased several cars from Henry Curtis Ford in Petaluma, I keep coming back because Keith Jones and his A1 top notch customer service. He always goes above and beyond to make sure his customers are 110% satisfied and find the right vehicle for them. If your in the market for a new car go see Keith Jones at Petaluma ford.
Helpful 0Thanks 0Love this 0Oh no 0 - Chip B.Santa Rosa, CA022Jul 20, 2023Updated review
Been doing business with Mr. Jones @ Ford for many years.
Excellent customer service, attention to detail, and he Listens.
Staff there is always polite & Professional.
Got a 17 Grand Cherokee for a tow vehicle for behind our motorhome. Great price, great vehicle, both wifey & I are happy.
Sure we could have saved a little buying from a private party. But now I know my wife & family are safe. I know if I have any issues. ANY ISSUES! they WILL have my back.
Loyalty is Very Important to me, always has been. Keith has never let me down. I will buy my next truck from him.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Natalie H.
May 23, 2014
Chip,
Thank you for this amazing review! We're happy to hear you enjoyed working with Keith Jones and our staff. It is very important to us that you are completely satisfied with your overall purchase experience and we are excited to hear that you are! Congratulations on your new Ford F-150 XLT Lariat! We look forward to working with you again soon.
Mikayla Lopez
Consumer Experience Manager
mlopez@hanselauto.comSep 1, 2014Previous reviewJust bought our second car from Keith Jones at Henry Curtis Ford in Petaluma. What a PLEASANT experience. Keith is Professional, Polite, Perfect!!! His AMAZING knowledge of Ford's vehicles provided my with confidence in getting a new Escape for my wife. She has endured alot from me and deserves a new vehicle. Keith listened and provided us with the ultimate solution for her needs. She wasnt' sure about Ford or Toyota or whatever, but he listened and came up with a car that will deliver performance, reliability, excellent gas mileage, and do it in style with leather seats, XM Sirius radio and ALL the bells and whistles.
If I could give Keith a higher rating than 5 stars I would. I ( and he ) both know that he doesn't do this excellent job all by himself. The staff at HCF support him with an environment that doesn't make me feel like I do when I go into the Chevy or Subaru dealerships. They provide coffee, soda and comfortable chairs.
I would be remiss if I didn't mention Jake in financing.... He took us through the complicated money matters quickly, using language that I can understand. Very patient in showing me (repeatedly) where to sign... ((he'll let you steal his pens)) The fact that he remember so much from our previous contract proves to me that he not only does his job very well, but that he is genuinely interested in me not only as a customer ,,, but also as a man and a husband & father. KUDOS TO JAKE.
KEITH JONES IS THE BEST SALESMAN AT FORD !!! (and a really nice man)
Thank you very much for the really cool car....
please see my previous post on 5/22/14May 22, 2014Previous reviewWe went searching for a new truck to pull our new trailer. I have bought many used vehicles and a couple of new cars in my lifetime, so I am/was leery of all sales persons. This proved true at a couple of the dealers at the Petaluma Auto Plaza. Then we get to Henry Curtis Ford. I had chatted online with one of the guys & he introduced us to Keith Jones. Wow!!! what a pleasant surprise. Here is a salesman with Integrity, Intelligence, Compassion, and Honesty. ( yes, I said Honesty ) He listened to what we wanted, found out what our budget was, asked pertinent questions about what we were going to do with the truck and our plans for the future. He took the time to show us many, many vehicles. Stuff we wanted, stuff that looked real nice, (( but wouldn't have worked out -- he showed us why they wouldn't have worked )). There wasn't anything else in his focus during the entire time he was with us. He made the receptionist hold all his calls (except his wife) -- anyone who has the picture portfolio of his wonderful family on their desk -- wow !!!
Our Ford F-150 XLT Lariat Limited is the ultimate truck. It has ALL the bells and whistles, and amazingly enough Keith knows all of the tricks.. It is like he has the manual memorized.,
He made sure that I got a real decent trade in value on my Mustang ( sad to part with her).. worked very hard to ensure that the paperwork portion of the sale was seam-less,, and YES,, even got me the special floor mats that I had been asking for.
I am pleased to give Keith Jones a 5 star rating. He works hard for it, Deserves it. Earns it. And I don't hesitate to send all my friends to him. and oh yeah,,, he'll even get you a cup of coffee or three... - Laura T.Napa, CA7911May 22, 2023
Absolute crooks that only care about them making money, regardless if you can actually pay them or not. Every person who walks in is nothing but dollar signs to them and they're completely heartless in pushing for that $$$. I understand you don't want to deal with "buyers remorse," but there are very real life circumstances that arise causing a sudden need to back out due to an inability to afford the vehicle. And they don't care, why would they? They've been paid, it's the banks problem. Guess it makes sense when you refuse to pay much more than minimum wage, your staff looks to make a quick buck off of someone actively in a mental health crisis. Eff you, Henry Curtis Ford - soulless sacks of trash. Thankfully I work in a high end establishment and can ensure no one purchases from any Henry Curtis business.
Helpful 1Thanks 1Love this 1Oh no 1 - Kate K.Santa Rosa, CA631Jan 28, 2022
Brought my daughter in to purchase a good reliable used car... drove out with the car we wanted at the price and financing she could afford. The team was willing and diligent in working out what we said was right for her.
Very pleased. Highly recommend.Helpful 0Thanks 0Love this 0Oh no 0
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