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Review Highlights
“Jerson was responsive and got back to me right away on a rainy day at that and were able to fix my kids devices.” in 51 reviews
“It turned out that just my screen protector was cracked, not my screen.” in 8 reviews
“Fixed my phone fast, very professional,He will be the only one touching my phone from now on !” in 3 reviews
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About the Business
Business owner information
![Photo of Jerson C.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Jerson C.
Get your device fixed on the go with HelpMeRepair.com's convenient on-site repairs in San Francisco, San Mateo, and Santa Clara Counties. Save time and money with our budget-friendly prices without having to waste your day at a repair shop. Whether you're at work, home, or enjoying the great outdoors, our fully equipped repair van will provide fast, efficient, and comfortable repairs. Don't let a broken device disrupt your day, let us fix it for you!
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Overall rating
86 reviews
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- Lezlie C.Hayward, CA02Apr 28, 2021
Very responsive and fast appointment! Super friendly and repair was faster than anticipated. If I ever need another phone repair, I'm calling them immediately!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jerson C.
Apr 29, 2021
Thank you, we are glad to help and get your charging port repaired!
- Mike M.San Jose, CA131649May 20, 2023
I recently had the pleasure of utilizing the services from Helpmerepair.com and my experience was nothing short of superb.
Punctuality is paramount for me, and to my delight, their technician arrived right at the agreed-upon time, demonstrating their commitment to respecting customers' time.
Right from the get-go, I was impressed by their professional demeanor and genuine interest in understanding the problems I was facing with my phones. They took their time to listen to my specific concerns, thereby putting me at ease, and making me feel valued as a customer.
One of my phones needed a screen repair, and their technician handled it with such expertise, it was impressive. In the case of the second phone, they quickly pointed out that the screen already had a protector and didn't need any servicing. This honest approach left me feeling very pleased. They didn't try to sell me services that I didn't need, which is refreshing in today's world!
What sets Helpmerepair.com apart is their attention to detail. Not only did they repair my phone, but they also took the extra step of cleaning both phones and removing lint from the speaker holes. It's this kind of above-and-beyond service that really stands out and makes a difference.
Communication-wise, they were extremely clear and transparent. There was no guesswork involved regarding the services rendered or the associated costs. Their pricing was outlined with great clarity and I found it to be quite reasonable for the quality of service they provide.
All in all, the service from Helpmerepair.com was exemplary and I would definitely recommend them to anyone in need of phone repairs. I have no doubt in my mind that I will be using their services again in the future. They embody the perfect blend of professionalism, honesty, and attention to detail!Helpful 0Thanks 0Love this 0Oh no 0 - Aamer M.San Jose, CA14410Feb 10, 2023
I messaged Jerson on Yelp and he responded right away. My iPad screen was broken. He quoted me a reasonable rate and offered to come fix it at my home. Was done with the repair in less than 1.5 hours. The screen resolution is like the original one. It works perfectly with my Apple Pencil too. Great service. Definitely recommend him.
Helpful 1Thanks 0Love this 1Oh no 0 - Henry Z.San Carlos, CA4222Mar 1, 2023
Jerson is very good at the stuff, 20 minutes after, my phone screen becomes brand new.
Helpful 0Thanks 0Love this 0Oh no 1 - Vicky V.Santa Clara, CA98524May 17, 2022
I am writing this review to share as I did find reviews are good for us to get a reference for great services. Thank you Jerson for
the great repair cell phone service for my
manager as he is responsive and on time. He can come to your home for the cell
phone repair which saves time for us to drive and with reliable repair service! I appreciate your professionalism to have the repair done promptly!! You will be satisfied with his repair service as we are! Thank youHelpful 1Thanks 0Love this 1Oh no 0 - Steve F.Milpitas, CA8581Apr 16, 2023
Haven't done a review for a long long time. Have to say, Apple doesn't make it easy to do self-repair. Jerson took my already opened iPad (been sitting there for almost a year) and repaired it the next day. Thanks!!!
Helpful 0Thanks 0Love this 0Oh no 0 - Vantare K.Fresno, CA061Mar 3, 2023
5/5 definitely recommend for all your electronics repair needs. Fast and friendly great customer service. Also great communication with constant updates. Definitely a legitimate business and worth spending your money. Prices were fairly no complaints at all. These guys will be my number one go to.
Helpful 0Thanks 0Love this 0Oh no 0 - Dizzy M L.San Francisco, CA49147484Jan 15, 2022
Very professional, on time and responsive. The price was reasonable and affordable. Jerson was quick and finished just little before 30 minutes. One thing I feel iffy about is the coloration of the screen; is more warm and dimmer compared to the original Apple screen.
Overall, I'm still pleased with the service and convenience of getting my phone fixed asap.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Jerson C.
Jan 15, 2022
Thank you and we do offer a screen upgrade option. If you are not satisfied with the screen, you can definitely upgrade and get an original Apple screen installed. Feel free to reach out to us for more information.
- Christy T.San Jose, CA22623Mar 27, 2023
Jerson was responsive and got back to me right away on a rainy day at that and were able to fix my kids devices. Definitely would recommend this business to everyone.
Helpful 0Thanks 0Love this 0Oh no 0 - Kevin G.Palo Alto, CA186105Jan 25, 2022
Jerson's really got it all when it comes to customer service, communication, and ease of repair.
First off, he comes to you and is flexible with his scheduling to make it work on your time.
He replaced an iPhone X screen for me and was transparent in explaining the differences between screens along with risks and insurance policies associated with each change.
My phone screen worked, but Face ID wasn't and he was immediately able to come back an hour later to work on the phone again to troubleshoot and fix it. I'd hit him up again if I needed a repair.Helpful 0Thanks 0Love this 0Oh no 0 - Aug 22, 2020
8/15/20
My son cracks his iPhone 11 screen literally the night before we were leaving to move him into college. The phone was 2 weeks new. Panicked, I went onto Yelp and found Helpmerepair.com. Most Apple stores are not open or require appointments too far out. Jerson was extremely responsive and his online scheduling system was easy to navigate. He arrived right on schedule and replaced my son's screen in 30 minutes flat from his car! So impressed. I would definitely call on him to fix any of our devices again but hopefully I won't have to.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jerson C.
Aug 22, 2020
Thank you. I appreciate your review and am glad I was able to help.
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