Hill Top Auto Service
Photos & videos
Services Offered
Verified by Business
Auto diagnosis or inspection
Auto fluids and filters maintenance
Auto repairs
Auto engine repair
Auto maintenance
Oil changes
Auto brake repair
Auto HVAC repair
Review Highlights
“Since it was a major service, Diana and Don called me every step of the way to provide an update on the progress.” in 14 reviews
“I have talked to numerous people and every time i mention hilltop auto, they automatically know it's don's shop.” in 6 reviews
“I asked around and checked the NSX forums - everyone said that Don at Hill Top Auto was the Bay Area's NSX specialist.” in 10 reviews
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About the Business
Business owner information
![Photo of Don L.](https://s3-media0.fl.yelpcdn.com/buphoto/fipULrsIo2CFc_zMMXeZEA/90s.jpg)
Don L.
Driven by our passion, we are committed to providing you the most ethical, superior service at a practical price. We have 20 years of Acura and Honda dealership experience and the best credentials in the area. We can service most Japanese cars, offer extended warranty maintenance, and accept insurance work. Our honesty and hard work will earn your trust, keep you coming back and have you referring us to your friends. Services: 15k, 30k, 60k, 90k minor & major maintenance, timing belt, water pump, oil & filter, brake inspection, tire rotation & balance, transmission repair, check engine light, air conditioning service, cooling system, belt & hose service, wheel alignment, shocks & struts replacement, engine repair, CV boot, drive shaft, broken window, window regulator. After hour drop-off arrangements are available. We can also help you call a tow truck.
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Amenities and More
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Overall rating
131 reviews
5 stars
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1 star
- Josh G.Saratoga, CA42111Aug 1, 2023
I wish there were more places like Hill Top these days... they are knowledgable, price things fairly and clearly, give estimates up front, don't try to up-sell you ANYTHING you don't really need, and do the work well and on time. That's far too uncommon these days, but Hill Top is one of those rare auto service centers that does this and more.
I bring my Acura NSX here from Saratoga... about 45 minutes away, because I really only want Don at Hill Top to work on it. He's known as an NSX expert, but more importantly, he's just an honest, talented mechanic for any vehicle (especially Hondas and Acuras).
Don and wife Diana are a great team that deserves your business and will earn your trust and admiration.Helpful 1Thanks 0Love this 0Oh no 0 - Yevgeniy V.Downtown, Sacramento, CA013Dec 13, 2023
Been going here for 5 years for oil changes on my Mazda. Very fair priced and always an excellent job, my Mazda has never had an issue thanks to the care they give my car. Super nice service. This is the only shop I trust with my car.
Helpful 0Thanks 0Love this 0Oh no 0 - Alli D.Burlingame, CA361729Jan 25, 2023
My mom and I have been taking our CRV's to Don for years. The car she passed on to me is almost 15 years old and over 200k miles, it's still running strong. I believe partly due to the upkeep and service we get from this shop.
Between the two of us we've probably had.. oil changes, brake replacements, spark plug change, starter repair, suspension work, general tune-up etc.
Don always recommends things that he thinks the car absolutely needs not just to tally up a large total on a bill (also his prices are fair). He's an honest mechanic with a ton of experience on Hondas and Acuras (I think ex dealership mechanic?). You can tell purely by the quantity of NSX's which probably have a cult following, in the lot.
It's a family business, Don and Diane want you in and out with a functional vehicle. Maybe that rubs people the wrong way but I would always recommend them.Helpful 1Thanks 0Love this 1Oh no 0 - Alson L.South San Francisco, CA027Sep 4, 2022
Diane and Don run a great shop. They were both warm and transparent about what work I needed on my 2005 Acura TL ( valve job, spark plug replacement, and a broken intake tube). Car runs amazing now, thank you.
Helpful 0Thanks 0Love this 0Oh no 0 - Danny L.Daly City, CA075Oct 19, 2020
Two years ago I paid over 1000 dollars cash for 4 new break pads and 4 new rotors The price I thought it was ok. After two years 15000 miles on my car. All 4 pads and rotors are going bad, i need change it right away,
Looks like dishonest business and won't going back !Helpful 2Thanks 0Love this 1Oh no 0 - Nicu L.San Francisco, CA682430Mar 19, 2022
Went in for a quick engine light reset. They were able to do it on the spot. Thank you!
Helpful 0Thanks 0Love this 0Oh no 0 - Raymond G.Visitacion Valley, San Francisco, CA1471Jan 10, 2022Updated review
Just got my car back from Excelsior Auto. Their service advisor was very professional and the turn around time was very quick. I can't believe how frictionless their experience was compared to your "over 40 years of experience".
Helpful 0Thanks 0Love this 0Oh no 1Jan 6, 2022Previous reviewI heard great things about you, Don. But your wife, she's tired. She's tired of her work and I can heard it in her voice when I called to ask for a ROUGH estimate, something Excelsior Auto was able to provide within 2 minutes of providing the year, make and model of my car.
I'm sure once upon a grand opening, she was young, eager and ambitious to embark on this business venture. But now she sounds beaten down and short-tempered from receiving a million phone calls under her career (according to her, over 40 years in business). Frankly, 4 decades in any business is enough to wear a person down, so I 100% understand her tone.
Maybe it's time to let her rest, and hire a young, relevant service advisor who won't scare your potential AND loyal customers away. I read all the bad reviews about the service advisor here and I didn't want to believe it, but after receiving an ear beat down, I understand why your customers would give your business 1/5 stars and many others finding their reviews useful.
I begged her, Don. I begged her to work with me and I told her I don't want to make her angry, but her voice got louder and louder. I think you were also hearing our conversation because I was on speakerphone and I heard her whisper to you for instruction. If that's the case, I'm deeply disappointed.
Excelsior Auto was able to provide a rough estimate over the phone with ZERO friction and then said to come in for a diagnostic service if I want a more accurate quote. By breaking down the estimate into two stages: a rough, and then a final estimate, Excelsior Auto was able to help me build confidence and conviction to move forward and make a purchase decision.
I shouldn't have to beg a service advisor to not be angry at me. All I wanted was a rough estimate to know what I'm getting myself into. What have I ever done to you to deserve this treatment? - Rohit K.Daly City, CA152Apr 1, 2021
Came into Don's shop for my 1998 Honda Civic dx to get a brake and clutch flush. Don did a amazing job he inspected my car too while doing the job performed. He has over 20 years of experience with working with Honda's/ Acura's. If your Honda or Acura needs anything make sure you see Don he is a great person and does not take any shortcuts to fixing your car.
Helpful 1Thanks 0Love this 1Oh no 0 - Jul 12, 2017
I found this shop as it was recommended to me by The Goodyear shop nearby.
I must say it is a blessing to have a repair shop you can trust. Their quality of work and paying attention to details and keeping the customer update of all the possible issues with the car is superb.
You need work done on your car, this is the one stop shop, they will take care of all your needs.Helpful 1Thanks 0Love this 1Oh no 0 - Ric L.Daly City, CA04Apr 13, 2019
I have been coming here for years only because i know Don is a good person and he really good mechanic.
But because of his wife Diana who has the worse customer service I am not coming back !Helpful 5Thanks 0Love this 0Oh no 0
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