Highlights from the Business
![WALK_INS_WELCOME](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_walk_in_welcome_v2@3x.yji-73cd45012d00163e691f.png)
Walk-ins welcome
![CERTIFIED_PROFESSIONALS](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_certified_professionals_v2@3x.yji-c196de277ce62fa57609.png)
Certified professionals
![AVAILABLE_BY_APPOINTMENT](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_available_by_appointment_v2@3x.yji-61643f38d580b49ef0e5.png)
Available by appointment
![FREE_WIFI](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_free_wifi_v2@3x.yji-4be3d90ad57edb29ede8.png)
Free WiFi
![SPEAKS_SPANISH](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_speaks_spanish_v2@3x.yji-c9569cd3b12cb8d81f42.png)
Speaks Spanish
Photos & videos
Services Offered
Verified by Business
Check engine light
Auto general diagnosis
Tire Pressure Monitoring System diagno…
Auto vibration diagnosis
Engine oil light diagnosis
Auto noise diagnosis
Auto no-start diagnosis
Auto diagnosis or inspection
Review Highlights
“I left the office with more information than I came and I really appreciate Jason for taking the time to advise me on my decision.” in 31 reviews
“My salesperson Tony was fantastic and on top of it as well, along with Greg the general sales manager.” in 30 reviews
“Also, Erlinda in Service has been awesome these past few years while taking care of my 2015 Jeep Grand Cherokee.” in 25 reviews
About the Business
Expert advice when it comes to selecting the right vehicle for your needs. And the selection to ensure you find what you want. Plus super fair and transparent pricing. That's what you'll find at Hilltop Chrysler Dodge Jeep Ram. If you already own one of those brands, you can definitely trust this dealership's factory-trained technicians. It's an Authorized Chrysler Dodge Jeep Ram Service Center that focuses on fast, friendly, and affordable service.
Location & Hours
Amenities and More
Ask the Community
Yelp users haven’t asked any questions yet about Hilltop Chrysler Jeep Dodge Ram.
People also searched for
Recommended Reviews
![Photo of Username](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-19e0a8ff85b15f4bbd79.png)
Overall rating
450 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Apr 20, 2024
Mauricio is awesome! Got us into the exact vehicle we wanted, set everything up for us, phone, remotes, etc., etc. almost no haggling, and things went quicker and smoother than I would have ever expected! If you're looking for a new car go see Mauricio.
Tony in finance is awesome, too. Not too pushy, lets you know your options, and accepts your answers without a problem!Helpful 3Thanks 2Love this 2Oh no 0Business owner information
Leon T.
Apr 22, 2024
We're glad to hear that Mauricio and Tony were able to assist you in finding the perfect vehicle and making the finance process smooth. We appreciate your positive feedback and look forward to serving you in the future.
- Sharon M.Santa Cruz, CA1421Apr 6, 2024
Unless you are without financial concerns and can freely spend without concerns, steer clear of the service department. This is the second time I've had my 2018 van serviced here. It took 2 weeks to get an appointment. This time, my window regulator was broken, electric door lock inoperable . Safelight recommended I take it to the dealer for repairs. I also asked that the brakes be checked. Service adviser was great in keeping me updated on cost of repairs. The price quoted for the window repair was 1024.00 and door lock over 1000. Front and back brakes over 3000.00. I told him only window and I would wait on the rest.
When I picked up my van, the bill was almost 2000.00 for the window. The labor cost for checking the door lock of the same door that was already taken off to replace the window regulator was almost 300.00 and to check the brakes almost 300.00. After speaking with service advisor regarding the outrageous labor that was not disclosed, he did deduct some labor cost to cut the bill to 1480.00.
I would say price transparency upfront and at time of repair authorization is honest customer service and this place lacks that integrity.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Leon T.
Apr 8, 2024
Sharon,
Customer satisfaction is important to us and I would like to speak with you regarding the service for your van, the costs, and the overall experience you have shared. Please reach out to me at a time that is convenient for you to discuss this further.
I look forward to speaking with you.
Best regards,
Leon Thomas
Michael Stead Hilltop CDJR
510-243-6100 - Jonathan R.San Jose, CA0103Aug 3, 2024
Talked to Greg over the phone to inquire about inventory, Greg was great.
He passed my number off to "Meeko" this parasite has contacted me 3 times in less than 20 hours from talking to Greg, I never asked to be put into contact with a desperate salesman that obviously has no leads going for him. Now, out of principle, I'm not going to visit the dealership, and it's too bad because I wanted to meet Greg.Helpful 0Thanks 0Love this 0Oh no 0 - Feb 3, 2024
I owe a huge thanks to Les & Rinaldo in the service department. They saved me a lot of headache and expenses recently. The original battery on the key fob that came with my Chrysler 300C was needed to be replaced. I bought the correct battery and replaced it according to directions. It was not working properly. Car would start but alarm would go off every time I got in the car and if the alarm went off while parked, I wouldn't be able to turn off with key fob. It was a mess.
This was on a Saturday and every CJDR dealership in the Bay Area said wait till Monday to make an appointment. Some were saying I needed to spend over $600 for a new key fob. I brought my car to this service department. They were able to fix the problem right on the spot. To my embarrassment, the battery was installed upside down. I thought I had already checked for that but I guess not. Glad I was able to talk to these mechanics directly an get the issue sorted out. Otherwise, this would have really messed up my weekend and pay more unnecessary expenses.
I'll certainly come back for service if/when needed.Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Leon T.
Feb 3, 2024
Thank you for this wonderful review, Larry. We are thrilled to know that you had such a great experience with our Service Team while taking care of your Chrysler 300C. Do not hesitate to reach out to us here at Michael Stead Hilltop Chrysler Jeep Dodge Ram if there's anything else we can do for you.
- Mikey N.Alameda, CA11621Apr 28, 2024
Cesar knew that I wanted the mustang up front when I walked in. He understood that I wanted the oddball ford on the lot and didn't try to upsell me to any of his other products. I an extremely happy with my buy! Ask for Cesar!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Leon T.
Apr 29, 2024
We're glad to hear that Cesar was able to assist you in finding the Mustang you wanted. It's great to know you're extremely happy with your purchase. We appreciate your recommendation and your business.
- Tory G.Kentfield, CA012Jul 1, 2024
I drove in to Hilltop Jeep on a Saturday afternoon as they were closing without an appointment asking if they could help me with a tire that was losing air. They easily could have sent me on my way. Instead Ray Gagnon swooped in and took my car - removed a nail, fixed the tire, checked for leaks and inflated the tire while I waited in their comfy waiting room. Knights on white horses show up in different ways and Ray saved me on Saturday. Thank you!!!!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Leon T.
Jul 2, 2024
We're glad to hear that our team at Michael Stead Hilltop Chrysler Jeep Dodge Ram, especially Ray, was able to assist you promptly with your tire issue. It's important to us to provide efficient and reliable service. We appreciate your kind words and look forward to serving you in the future.
- Taj L.Berkeley, CA3228Nov 30, 2023
We had the most amazing car buying experience at Hilltop Chrysler Jeep Dodge. Excellent inventory and they happened to have exactly what my daughter was looking for. We felt immediately comfortable with our sales person, Dino. Negotiations went smoothly and we were made to feel like valued clients. Dino, what a gem! Trustworthy, friendly, helpful, kind and knowledgeable. The entire team, including finance treated us with respect. I wouldn't hesitate to purchase another vehicle at Hilltop from Dino. We had an excellent buying experience. I wish there were more than 5 stars to give.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Leon T.
Dec 1, 2023
Hello Taj, and thank you for taking the time to share your uplifting review. It's wonderful to read that you had an amazing car-buying experience with our helpful, knowledgeable, and trustworthy Sales Team here at Michael Stead Hilltop Chrysler Jeep Dodge Ram. We're glad your visit was smooth and excellent, and we hope to have the opportunity to serve you again in the future. Have a superb day!
- Rebecca R.Oakland, CA02Sep 8, 2023
This place is THE WORST. We brought our truck in for regular maintenance check and some repairs. Paid over 2K. Left and discovered they had damaged the top racks. No one said ANYTHING and then denied that it happened until the cameras were checked. Gus was dismissive and condescending and non- responsive until a third trip to the shop. We were told by Gus we would receive a check for the amount of the damages. The service manager implied we were trying to get a pay day and we would not get a check but they would pay for repairs. The assumption was disrespectful but we agreed to have them pay for the repairs. Now.....over 6 weeks later they have only paid for a partial repair. AVOID this place AT ALL COSTS. Especially dealing with Gus!
And, it appears they only message and respond to positive reviews. Poor business practices all around.Helpful 3Thanks 1Love this 0Oh no 1Business owner information
Leon T.
Sep 12, 2023
Rebecca,
Your review is important to us, and I would appreciate the chance to speak with you regarding the overall quality of your recent service visit. At your own convenience, please feel free to reach out to me directly. I look forward to connecting with you. Thank you.
Best,
Leon Thomas
Michael Stead Hilltop CDJR
510-243-6100 - christie b.CA, CA021Nov 21, 2023Updated review
The service I get here is EXCELLENT . My amazing service person is GUS BATRAKAT. He is always wonderful. I don't know how he juggles all the phone calls, clients, problems we customers bring in. He is personable, cheerful, efficient, effective and funny. He never gets stressed out despite all the demands on him. This time my 5 yr old Charger's engine wires got eaten by rats. There was also a strike and backorder on parts. And I was going through my USAA auto insurance for the $6,000 estimate. USAA dropped the ball three times getting an adjuster out delaying the work on my car and gave us an email address of an adjuster who had left the department and didn't forward the emails Gus sent. Gus spent about 10 hours of calls to help me to get the work approved since an adjuster never came out despite being told twice one would come look at the extensive damage. I Gus spent a lot of frustrating time on hold and trying to get to someone on my behalf. It took almost a month due to USAA's endless mistakes. Gus never got irritated despite trying to juggle being on hold for my claim while at the same time juggling other calls and other clients. He kept me updated on the work. He is amazing. After I got my car back he showed me how to avoid rats by putting bounce sheets and little rat deflectors in my car. He showed me where to place these so I don't damage the engine.
I love this dealership because of him and the amazing service. Last year my headlight went out and there weren't parts. He had the guys rewire and fix the wiring. I live in Marin and if I drove without a headlight I would be pulled over. I can't say enough about him. He is an employee you don't want to lose. The dealership is clean and everyone is great, friendly and all seem to like working there. My car always comes back clean and happy. I live in Marin and don't have a dealership in my immediate area. San Francisco, Santa Rosa and Richmond are my choices. Hilltop will always be my dealership as long as Gus Batrakat is there. He's a joy to work with.Helpful 1Thanks 1Love this 0Oh no 0Business owner information
Leon T.
Mar 20, 2023
Hi Christie, it is truly an honor to receive this amazing 5-star review of our Service Team. Thank you very much for taking the time to highlight how they are personable and efficient. We are so happy to know that our staff could take care of the engine on your Dodge Charger after it was damaged by rats during your recent visit with us. It also makes us delighted to learn that they spent lots of time on the phone assisting you with your auto insurance and never gave up while assisting you with their estimate. We are so glad to know that they made sure to keep you informed of the status of your vehicle during this entire process as well. We appreciate you choosing us here at Michael Stead Hilltop Chrysler Jeep Dodge Ram for your automotive needs and if there is anything else that our staff can do to assist you, please do not hesitate to reach out.
Mar 17, 2023Previous reviewHilltop in Richmond is the best.
I live in Marin but come to this dealership as I've tried other dealers closer to my house but I've had terrible service.
Hilltop Richmond dealership is wonderful. It's easy to get to just off Highway 101 or the Richmond Parkway.
Making an appointment is fast as when you call someone picks up the phone and makes the appointment- no transferring you around.
I've always been assigned to Gus Barakat. Love him.
He's been here over 17 years, knows how to get things done, and thinks outside the box. He's knowledgeable, approachable, and funny. He knows I wait for the car and keeps me updated on the progress.
My first experience with them was when my headlight went out on my Charger so I drove to the dealership with the intention of buying a bulb from the parts department.
I didn't have an appointment and learned that the front bumper has to be taken off to replace the bulb.
They were busy but they fit me in.
It wasn't a bulb I needed as the wiring was bad and there wasn't a replacement part. Gus and the technicians thought of outside the box to rewire it.
Every time I've had my car service I've had a great experience. They also wash the car. I highly recommend them. - Qu-ceeba C.Antioch, CA012Aug 25, 2023
My experience was great! My concerns were listened to and met. Everyone was very thorough. While I was going through paper work, some of the other salesmen kept my 7yro niece occupied and even offered popsicle and snacks to the customers
Mr.Pena went over everything on the vehicle and how to work it and sync it and use the app. Everyone I encountered was friendly and courteous. I highly recommend going to Hilltop jeep, Chrysler, Dodge for your purchase. Ask for Joe or Jason, you can't go wrong.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Leon T.
Aug 28, 2023
Congratulations on taking home your new vehicle! It is truly an honor to receive your 5-star review and learn that our Sales Team was thorough while assisting you through this process. Thank you for pointing out how they were friendly and could keep your niece entertained, as well as offer them popsicles and snacks. Please do not hesitate to let us here at Michael Stead Hilltop Chrysler Jeep Dodge Ram know if there is anything further that we can do to assist you.