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Review Highlights
“Thank you Carlos Orozco for making me feel like your most important client.” in 21 reviews
“We worked with Lewis who was great, showed us around the car, negotiated a great price, felt well taken care of.” in 19 reviews
“After shopping around and different Kia dealerships we decided to purchase our new EV6 GT from Moe at Hiltop Kia.” in 145 reviews
About the Business
Fantastic customer service and a great selection of new Kias! Plus a genuine, factory-authorized Kia Service Center. That's what you'll find at Hilltop Kia in Richmond. Just off I-80 in the Hilltop Auto Plaza. "If it's gotta be a Kia, it's gotta be Hilltop".
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Overall rating
346 reviews
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- Michael F.San Francisco, CA2022Jul 22, 2020
I just recently bought a 2019 Chevy Impala premier from Kia salesman name was Raoul Fletcher. amazing experience. Called got the deal done on a Monday evening. Didn't have the best credit but he found a way of work with me. Ask him if he can hold the car till Wednesday because that was my next off day and it was a bit of a travel did that with no problem. Got to the car dealership car was in great condition. As advertised. Actually got me a better deal while I was there save me more money in my pocket. Which was unexpected because I didn't even ask so that was cool. Customer service five star got me in and out within a couple of hours paperwork done. Got the car I wanted at the price I wanted.
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David B.
Jul 24, 2020
Great to hear! Happy we could save you a bit of money and that Raoul was such a customer service rockstar. Thanks for the great review!
- jeremy ..Ukiah, CA01Jul 29, 2024
I am a very satisfied kia Sportage Hybrid 2024 buyer at Hilltop Kia/Ford in Richmond, CA. I had a truly excellent experience with the sales manager Mohammed "Moe" Safeel. I highly recommend seeing him if you are in the market for a new or used car. There is no hard sell at Hilltop, Moe is extremely considerate, respectful and a delight to deal with. Hilltop also had the best price with no dealer mark-up. Of course, I will be sure to recommend Hilltop and Moe to all my friends and I rarely write reviews but I really wanted the public to know what a good experience I had. Sincerely, Jeremy Meltzer
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Leon T.
Aug 8, 2024
Thank you for the kind words, Jeremy! We're so glad to hear that Moe made your experience with us so seamless and enjoyable. Congratulations on the new Kia Sportage Hybrid!
Your Friends at Hilltop Kia - Nikki H.El Cerrito, CA28374May 4, 2024
Although we did not end up buying a car from Hilltop Kia, I wanted to leave a review because my experience with them was so positive. As the primary driver, I was the one doing the initial test-driving and car shopping - but I am a woman. I went to a bunch of different dealerships to try different cars, and at every other place I was treated both with indifference and outright rudeness. My husband accompanied me one time, and the salesman would only speak to him.
I am happy to say that was not AT ALL the case with Hilltop Kia. Both Phil and his team took me seriously and treated me with respect. They asked when it would be appropriate to follow up and then actually followed through. When I asked to see some numbers, the accountant guy gave me a quick rundown. Phil treated me as if I was the actual car buyer (which I am) and not just as an obstacle to getting to my husband. I would 100% have bought a car from him if I hadn't found a fantastic deal on a used car that I couldn't pass up.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Leon T.
May 7, 2024
Thank you so much for leaving us this review, Nikki! We're thrilled that Phil and the rest of the team were able to exceed your expectations. Congratulations on finding your new ride!
Your Friends at Hilltop Kia - Aug 9, 2024Updated review3 check-ins
Getting my dad's car serviced. Today the waiting room only had water and peanuts but there are plenty of outlets, usb chargers and seating. You can sit at high top counters if you want to get some work done and a view outside. Or sit in comfy chairs to watch TV. Luckily TV was at a low volume and the mellow music mostly drowned it out. Pretty relaxing waiting room.
Service here has always been friendly and affordable.Helpful 2Thanks 0Love this 2Oh no 0Business owner information
Leon T.
Aug 14, 2023
Hi Kris, thank you for choosing Hilltop Kia! We are so thrilled to hear about your great service experience here. We strive to provide excellent service here at Hilltop Kia every day and it's great to hear that we did exactly did during your visit. If there's anything else we can do for you, please do not hesitate to reach out to us.
Best,
Hilltop KiaAug 13, 2023Previous reviewDropping off my dads car for service. What a difference from Huntington Beach Kia where I waited for awhile to check in. Here was super fast and efficient check in with Matt.
They have a great waiting room. There's free waters, granola bars, goldfish, coffee dispenser, free wifi. Mellow easy listening music plus a TV on CNN at a normal volume, not screeching so you can easily tune it out. Plenty of usb ports and outlets.
All the customers are quiet, maybe just sleepy from waiting.
Great experience here - maintenance took only 1.5 hours instead of 2. - David C.Berkeley, CA20217Mar 10, 2024
I was really disappointed for a second time with the service department from Hilltop Kia and Ford. I was working with Tony and James and the communication and responsiveness was embarrassing. After the initial text that my car arrived I got zero communication from them about my car. Then they charged me for things we did not agree to. Here are the details:
When I called on Monday I was told that my car could not be looked at until Tuesday.
My car was dropped off by a Tow truck on Monday afternoon and I was told I would be communicated to when it arrived. I did get a text that day.
The next time I called on Wednesday afternoon to check on the car I was told it was not looked at yet. I asked that they text or call me once they know if the issue is covered by the warranty or not. I asked if they could also do a 70,000 service, fix a recall, and fix the issue why the car was towed there. They quoted me around ~$270 for the service. I asked for no tire alignment or rotation and it dropped to ~$225 or something near there.
I got no text on Wednesday
I called again on Thursday and asked for status and a text. I got no text on Thursday
I called again on Friday and was told the car is still being looked at and they don't know what's up with it. I asked for a text once they know. I got no text. I called back 3 hours later to learn the car was fixed and ready for pick up.
They sent a Lyft to pick me up - that was nice.
When I got there I was told they wished I had not picked it up because they wanted to observe the car and see if the battery was working. Wtf? Why tell me I can pick it up when you think it might need more service. Tell me that on the phone.
Then I got the bill for $434. The bill says I approved a charge of an additional $165 an hour before I arrived. I never approved any charges outside of the 70k service. They did align my tires which I asked to be deducted and never checked in about cost or the warranty. After complaining they gave me a $70 discount, but in the end I paid $140 more than I expected. I felt scammed and without other options. I will avoid going back here as much as possible and recommend you do the same or get super clear on cost and communication.Helpful 1Thanks 0Love this 0Oh no 2Business owner information
Leon T.
Mar 12, 2024
David, we're truly sorry to hear about your experience at Hilltop Kia. Our goal is to provide the best customer service we can, so we appreciate you bringing your experience with your vehicle's service to our attention. Please give us a call at (510) 222-9111 to discuss your concerns further.
- Clarisse M.San Francisco, CA078Aug 17, 2024
Josh Locke- Great customer service. He is very informative with the car we are trying to inquired and ending up buying it. John is very nice guy and funny!
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Leon T.
Aug 26, 2024
Clarisse, we love receiving reviews like this and hearing about how our knowledgeable team members provide excellent customer service throughout the buying process.
Your Friends at Hilltop Kia - Juin R.Concord, CA0183Aug 23, 2024
Called them today and Moe the manager salesman helped us and went there today around 11:30am we made a deal and moe made it happened and his team. 5 stars Customer service and 5 stars on everything. Definitely will recommend moe and his team. We love our new 2025 Carnival Kia.
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Leon T.
Aug 26, 2024
Juin, thank you for the five stars, and shout out to Moe and the rest of the team here at Hilltop Kia. The 2025 Kia Carnival is a great ride. Enjoy it for years to come!
Your Friends at Hilltop Kia - Alex R.Richmond, CA01Aug 24, 2024
I wanted to inquire about leasing a car and Moe helped me find the perfect car to get the same day. He made the process simple and easy to understand.
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Leon T.
Aug 28, 2024
Thank you for the review, Alex. We're thrilled to hear that Moe was able to help you find the perfect car for your needs. Simple and easy, that's what we strive for! Enjoy your new ride.
Your Friends at Hilltop Kia - Pamela G.Richmond, CA195162Jun 11, 2024
Moe was very kind, professional and attentive. I highly recommend Moe and Hilltop Kia
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Leon T.
Jun 13, 2024
Thank you so much for the recommendation and kind words about Moe! We're so happy he exceeded your expectations during your visit to Hilltop Kia. Safe travels & we hope to see you again soon!
Your Friends at Hilltop Kia - Alex M.San Carlos, CA647410May 21, 2024
I would prefer to leave a 5 star, but now forced to do a 1 because I can't leave a 0. I have been trying now to get a call back to setup a service appointment for over 3 months. Still waiting for a call back. Online. Phone. Email. Phone app. Nothing. They sold em a car and now when I need service and help, no response at all. From sales to service. I am pretty disappointed and have been steering people away when they asked me about my car and where I got it.
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Leon T.
May 24, 2024
Hi, Alex. We sincerely apologize for the inconvenience, and appreciate you bringing this to our attention as we understand the importance of great communication. You can schedule your service online or call (510) 480-3866, and we will do our absolute best to ensure all of your needs are met.
Your Friends at Hilltop Kia - Ali D.San Leandro, CA152356May 31, 2024
Had a great experience working with Moe today to purchase a kia nero ev. The process was very smooth and streamlined, pricing was competitive and transparent, likely the best car buying experience I've had.
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Leon T.
Jun 6, 2024
Congratulations on your new Kia Niro! We're thrilled to hear that Moe exceeded your expectations and made your experience so seamless. Safe travels in the new ride!
Your Friends at Hilltop Kia