Updates From This Business
Termites Are a Year-Round Threat for Homeowners
Luckily, HomeShield can help! We provide free annual… read more
Protecting Your Home Against Rodents
Rodents are common in most areas. Here at… read more
Termite Inspections For Your Home & Business
Our top priority is keeping your home and/or… read more
Verified License
Yelp confirmed a business or employee license.Portfolio from the Business
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Core Values
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Pest Control
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Mission Statement
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![Eco Friendly and Organic](https://s3-media0.fl.yelpcdn.com/projectphoto/Qd0kcQrGyRww9PX-jbiPAA/l.jpg)
Eco Friendly and Organic
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Highlights from the Business
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Eco-friendly
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Family-owned & operated
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Committed to satisfaction
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Kid friendly
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Free estimates
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Pet friendly
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Review Highlights
“Brandon came out today to spray our yard & home and was super patient & communicative in explaining everything.” in 15 reviews
“Although Innovative Pest control is the company he works for, it's really Sam who makes the difference.” in 21 reviews
“Today I had a Innovative Pest Solutions spray both the outside perimeter and underneath my house for subterranean termites.” in 3 reviews
About the Business
Business owner information
![Photo of Ian M.](https://s3-media0.fl.yelpcdn.com/buphoto/yNlI_DgC1SZqnDhriaInbg/90s.jpg)
Ian M.
We provide eco-friendly, organic, and pet friendly pest control, rodent exclusion, termite treatments and inspections with guaranteed results! Licensed, bonded and insured. Our 100% Satisfaction Guaranteed HomeShield Service begins with an initial visit. During this visit, your dwelling will receive a thorough, customized treatment by our licensed and trained technician. He will professionally inspect, identify, and treat all existing infestations in and around your home and yard. He will also identify potential nesting sites, harborage areas, and entry points in and around your home and provide guaranteed HomeShield protection. We use products by EcoSMART, the world leader in safe pesticide solutions. They make the only 100% safe insecticide that is proven to work.
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Do they fight flour mite infestations?
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Recommended Reviews
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Overall rating
126 reviews
5 stars
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1 star
- Mike D.Oakley, CA2115Oct 10, 2021
Sam Sanchez had been my go to Pest Control guy for years. Although Innovative Pest control is the company he works for, it's really Sam who makes the difference. He doesn't cut corners, he gives his honest opinion, and most of all, he delivers what he says he can do.
I keep hearing stories on Nextdoor about pest control companies that can't seem to fix the problem... You will not find that problem with Sam!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Sam S.
Oct 11, 2021
Hi Mike,
Thank you for sharing. I, and my company, try our best every day. And it’s good to hear that we’re providing quality service.
Thank you, Sam - Sofia G.San Francisco, CA31Jul 11, 2024
Great service overall! Joaquin is responsive and reliable. He works quickly and thorough.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Ian M.
Jul 13, 2024
Sofia, I'm so glad we've been able to help you! Thank you for choosing HomeShield!
- Brittney M.Santa Monica, CA01Jul 20, 2024
It's always refreshing to hear about positive experiences with local businesses, especially one that has built such a strong relationship with its clients over the years. HomeShield Pest Control has established itself as a reliable and customer-oriented company, with a team that's ready to tackle any pest challenge thrown their way. The ability to provide same-day service, I have worked closely with Zach Boardman who never let me down, is a testament to their commitment to customer satisfaction. It's clear that they value clear communication as well, with estimates that are easy to understand for everyone. It's no wonder they've earned such loyalty and appreciation from those they serve throughout California. I haven't worked with another company aside from HomeShield for the last 3-4 years. Thank you, HomeShield Team! Your hard work doesn't go unnoticed
Helpful 0Thanks 0Love this 0Oh no 0 - Puneet G.Union City, CA01213Jul 28, 2024
Update Jul 31, 2024
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Branch manager Lewis reached out and patiently heard about our experience. He himself came for a follow up visit. He never tried to undermine or dismiss the problems we faced last time and was very professional and understanding. He treated the two areas that got left the last time. He also took care of any visible spider activity.
He looked at the stains on the garage walls and offered to repaint it. He even promptly set up an appointment for the paint job.
Really appreciate the company's focus on customer satisfaction. Thank you Lewis!
Jul 28, 2024
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Good
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Scheduling was seamless. Everything was paper less. The technician was very amicable, and respectful (used booties when doing treatment inside the house)
Not so good
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Was given a window of 1pm-6pm and there was no update till I called at 4:15. I was told that the technician would be at our place in an hour. Text updates would have been helpful. Specially because the window was so wide and being the first visit we wanted to be home for the visit.
Horrible
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I told multiple times while setting up the service that I have food plants in the backyard. Yet the technician did not have the right materials that can be applied near food plants, when I asked, he said there was nothing in the notes about food plants. Most of our ant problems are near the food plants, that unfortunately could not be treated. Because gazebo is near those plants, he could not spray on the gazebo as well for the fear of spray getting flown towards food plants. Those who have a gazebo would know how many corners can be infected with spiders and not being able to treat that would leave an eye sore.
He assured me that he would add that to his final notes so that some one can come back for those two areas. He did not add anything about that in the notes
Interestingly the guy said that he doesn't even do spiders/ants/roaches (all the ones that we had at our house)!! And that he does termites and he was just helping out!! Not very reassuring as a customer.
When he was spraying in our garage i specifically asked whether it would leave stains. I think that is a very basic requirement, and ideally i shouldn't have to ask also, but just to make sure I did. He gave me all the science about how some material is oil based while some is water based and he used water based that should not leave any stains. My whole garage walls have stains! I have attached pictures (Deleted now as they helped us repaint our garage). It is going to be extremely tedious to get them out, with all the stuff in the garage.
Yes after the service we do see reduction in spiders and roaches, but when you charge for the whole house, customers would expect that the whole house would be covered and not using materials that would leave a stain is a fundamental requirement.
Cost was reasonable after discounts, though i would definitely wouldn't want to continue in which case they would just take back all the discounts due to premature termination.Helpful 0Thanks 0Love this 0Oh no 0 - Gillian R.Walnut Creek, CA032Apr 30, 2024
We used their one time service to address some spiders in our house, and we ended up with more spiders in our home after they sprayed.
When I emailed about this issue, I was told they wouldn't come out again without a charge because our warranty had expired the day before.
I'll be using another service in the future.Helpful 5Thanks 0Love this 0Oh no 1 - Mark H.El Cerrito, CA0346Aug 27, 2024
Probably "overkill" so far so good with out first service and service in general. Very professional. Ant issue is gone. So far.
Helpful 0Thanks 0Love this 0Oh no 0 - Kevin H.Milpitas, CA88728Aug 20, 2024
So far so good with homeshield. on time and friendly. They also seem to know an awful lot about bugs. Found the source of termites in no time and was able to articulate a plan of attack. luckily it was only some firewood in an unused fireplace.
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Ian M.
Aug 22, 2024
Kevin, I'm so glad we've been able to help you! Thank you for choosing HomeShield!
- Danielle H.San Jose, CA7013636Aug 19, 2024
Homeshield was easy to communicate with, schedule, and pay. They even came back out and re-treated when the first round didn't quite get the ants! I look forward to their continued work protecting our home.
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Ian M.
Aug 19, 2024
Thank you for the review, Danielle! I'm so glad you've enjoyed your experience with us.
- Darren L.Civic Center, San Francisco, CA434599Aug 14, 2024
Charged me alot for initial service to cover holes and inspect. Then guranteed weekly service. Suddenly stopped coming wont respond to emails. And now have to pay another company a bunch of money again for initial service.
Why reach out to me and then ghost me as a reoccurring client. 0 communication effort.Helpful 1Thanks 0Love this 0Oh no 0 - Angelica B.San Francisco, CA01Aug 19, 2024
Jojo arrived and got to work remove cobwebs before she sprayed. She understood that I wanted my patio furniture free from spiders, so she recommended turning over the furniture, cleaned the webs and sprayed. Thanks for listening on what was important to me.
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Ian M.
Aug 20, 2024
Hello Angelica! I am so happy to hear that Jojo took such good care of you! Thank you for sharing your experience with us. We appreciate your business and thank you for choosing HomeShield!
- tessie n.San Francisco, CA9125Jul 23, 2024
HomeShield has been doing reoccurring treatments on my home, so far for a total of four treatments. Joaquin treated my home three out of those four times. Joaquin was patient, knowledgeable and answered all my questions - great service overall.
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Ian M.
Jul 25, 2024
Hello Tessie, thank you for your review! We pride ourselves on having the best technicians in the industry and are pleased to hear you were happy with your experience here with us. We appreciate your business, and thank you for being the best part of HomeShield!