Honda Marin
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Review Highlights
“General Manager Shawn, sales person Ali-Reza and car specialist Scott were fantastic to deal with.” in 34 reviews
“I recommend Anyone in the SF Bay Area that needs service on your Honda to go see Bill Cook and Simon at Marin Honda.” in 261 reviews
“I've known the sales representative Earl Buskirk for several years; my mom has worked with him for even longer.” in 13 reviews
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About the Business
Established in 2022. Honda Marin is all new in 2022, but continues the Honda commitment and dedication to the Marin community since 1982. Our team is focused on and committed to an outstanding client experience, whether you are searching for a new Honda, a high quality pre-owned vehicle, or desire maintenance or repair for your Honda. We look forward to working with you!
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- Jill SchainbaumSan Rafael, CA01Jul 6, 2024
Great Service!! The work was very thorough and very thoughtful. I really appreciated the free Lyft service they provide to go to and from home.
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Dave M.
Jul 6, 2024
Thanks Jill! We really appreciate you coming in and are so happy you enjoyed your experience!
- Tyler R.CA, CA034Aug 21, 2024Updated review
do not buy a car here!!! i was stuck with over 5000 in repairs a month after purchasing a car here. the car had 29,000 miles on it. we were promised help but never received it. the manager was very very rude and disrespectful. every person at the dealership was lieing to us to buy time so that we would eventually break down and fix it ourselves. please dont waste your time and go somewhere else whatever you do. reach out to me if you have any questions 9167897845
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Dave M.
Jul 12, 2024
Hi, sounds like quite the abnormal scenario, but we’d love to know more. Note: AJ Patterson was the General Manager of former dealership Marin Honda, back in 2022. Honda Marin’s General Manager is Ken Brizendine — please reach out to him at 415-927-5510 so he can learn more about your situation. He looks forward to speaking with you.
Aug 10, 2024Previous reviewIf you live in or near Marin pass this place by. They sold me a 2019 Honda civic si with 29000 miles on it. 24 hours after receiving the car the battery needed to be replaced. I contacted Sam and was told to prove that the battery was bad. After providing proof I was told that they tested the battery and would not be able to pay for a new one. A few months later the car broke and was leaking coolant. I took it in and was told it needed a head gasket. After tearing the car down the head was found to be cracked. Steer far far away from this place and do not purchase a car from these crooks
Jul 31, 2024Previous reviewMarin Honda is the worst place to purchase a vehicle. The manger Ken and employees are racist and very pushy. They will try and say anything to earn your business but then not follow through on their promises. My battery went bad 24 hours after purchasing a car that was 4 years old. They would not cover the cost of the battery and accused me of being untruthful. Ken said that he would not trust a black person because we are all shady. I'm actually Italian so it didn't make sense. Do not purchase a car here because you will be sorry that you did.
Jul 27, 2024Previous reviewBought my 2019 civic si here about 4 months ago from Sammy godreau with 29,000 miles. 24 hours after purchasing the car my battery was dead and needed replacing. Sammy was very rude and said that he would not cover the cost of a new one. He told me that it was my fault and that I should have bought the car from someone who cared. A few weeks back the car had a small coolant leak. I figured that it was a hose and took it in for a pressure test. The test showed coolant leaking from the head. I then called Honda to ask if there was any warranty because it only has 30,000 miles on it. Honda informed me that the warranty ended in January of 2024. I then took the car in for a second opinion because I couldn't believe that it had a blown gasket with only 30,000 miles on it. The second place I took it confirmed it was leaking from the head. I then contacted the general manager Ken Brizendine. Ken informed me that he would not do anything about the issue and he was very rude. He stated that it was my fault the car was leaking and it was my responsibility to fix it. Do not trust Ken or anyone at Honda Marin. At that point I took the car to get it fixed. When the place I took it to torn the car down they found that the head was cracked. I then was told to contact David Milcoff because he would help me out. David ran me around for 30 minutes before telling me that I should have brought the car to them. Mind you they wouldn't pay 200 for the battery and Ken very rudely informed me previously that they would not do anything. Ken told me that I needed proof of the battery and that the place I took my car were lying. David milcoff left me a voice mail saying that he would help but really called to blame me and kept saying that he would have helped if I bought the car to him. I tried explaining that Ken already told me that he wouldn't help. Sammy Godreau already told me that he wouldn't pay the 200 for the new battery. I'm out 5007.00 dollars total for the repair and battery replacement. Do Not trust SAMMY GODREAU DANIEL LEW KEN BRIZENDINE OR DAVID MILCOFF. all of them lie and will do nothing if you have any issues. My car was a 2019 Honda with 29,000 miles.
Jul 22, 2024Previous reviewBought my 2019 Honda civic si here about 4 months ago with 29,000 miles. The battery needed to be replaced after 24hours of purchase. I contacted Sam and was told that they would not take care of the 200 for a new one. Then a few weeks back it started leaking coolant. Turns out that it has a cracked head after only driving it for 2000 miles. I was told to contact the new manager AJ Patterson by the owner of the dealership. He was very rude and unprofessional. He kept telling me that I should have proof that the battery needed replacing and that it was my fault that it wasn't good anymore. He also said he would talk to owner and get back to me about the cracked head. It has not happened yet. These guys are very unprofessional and they only care about money and will not do anything if you have an issue. Do not trust Sam or AJ Patterson
Jul 12, 2024Previous reviewI bought a Honda civic si with 29000 miles about 4 months ago. 24hrs after purchase it needed a new battery. The manager told me that it tested great in there so called inspection. Obviously that was just a ploy to not cover the cost. I had a small coolant leak and took it to a private repair shop for inspection. They informed me that the head gasket needed replaced. After removal of the head, it was cracked and now needs a full replacement. Daniel is a complete fraud and should not be trusted. The general manager AJ Paterson would not return my calls. The car only had 29,000 miles on it. This was a 2019 civic si. Please don't trust these people. You will be sorry you did.
- Walter R.El Sobrante, CA04Jul 18, 2024
They were very unprofessional did not give me any numbers until till we entered the finance office and the numbers did not match what was verbally discussed on the floor then the finance manager Steve insulted us by calling us losers,.terrible customer service very unprofessional
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Dave M.
Jul 19, 2024
Walter, so sorry to hear of this highly unusual expereince; our General Manager, Ken Brizendine, would love to connect with you. Would you kindly reach out to 415-927-5510 at your conveneince to discuss? As always, the satisfaction of our clients at Honda Marin is our highest priority.
- Kathy S.Novato, CA09Jun 16, 2024
I've bought two cars from Marin Honda beginning in 2003, and with 2 exceptions due to time restrictions, I've always taken both cars here for service and repair.
Hondas are so reliable that I've only had to do a few necessary repairs in the last 20 years. The staff has overall be professional and really helpful; my review is no reflection on the quality of their outstanding work.
Apparently as of two years ago, new management bought Honda Marin and now requires a significant "pre-inspection fee" for all service now, and these fees are not applied to the final bill for labor and parts. I accepted the first $150 pre-inspection fee a few months ago on a minor replacement repair because my car was already in the shop for a major tune-up, but when they demanded $375 for a pre-inspection fee this month to recharge the air conditioner with refrigerant on my 20-year old Accord EX, it was a ridiculously greedy overreach that marked the end of the road with Honda Marin. I got it done for less than $250 at a transmission/AC shop in San Rafael.
My family and friends have all stopped buying cars from Marin Honda and taking them to Marin Honda Repair, and now I understand why. I may well buy another Honda, but I'll take it to another shop for service and repair.Helpful 1Thanks 1Love this 1Oh no 1Business owner information
Dave M.
Jun 18, 2024
Hi Kathy, I would be happy to discuss - 415-927-5551 is my direct line, Dave Milcoff - Service Director. The satisfaction of our clients is of our highest concern. To be clear - there is absolutely no "pre-inspection fee" for anything at Honda Marin. We do charge - as most repair facilities do - diagnostic costs when a concern is brought forth that requires hands on testing by a factory trained technician, especially for concerns related to systems such as air conditioning. Air conditioning testing is regulated by the state of California and by the US Environmental Protection Agency, as automotive refrigerant is damaging to our environment if not handled properly. As a result, certain steps must be taken at all times per state law which does contribute to the higher cost of testing. This list of components required to be checked is available for your review, if you would like; it might be a good idea to make sure the other repair facility you chose also checked what is required. Also, we do not "demand" anything, we share the costs and advise our clients that they can choose to authorize the testing if desired. Our goal is to ensure high quality work following law abiding guidelines at fair prices for our clients. I'd love to discuss further if you'd like - the satisfaction of our clients is of the utmost concern. Thank you!
- Michael O.Pinole, CA02514Aug 10, 2023
This is not about the car. The salesperson and the sales manager who helped me on April 19th were amazing. I was able to get a decent deal on my 2023 Accord.
However, the finance part of the deal was awful. I agreed to the extended 84 month 100K mile warranty. When I got home, I read the contract, and decided it had too many negative aspects about it. Also, I wasn't informed about the $100 deductible that I have to pay every time the vehicle had to be serviced. I cancelled it on May 10th.
Long story short, I called multiple times to check up on my refund and the finance manager Gavin was not helpful at all. At one point, he told me never to call him again and call my bank to deal with the refund. This was around July 17th. I received the actual refund July 27th (78 days later).
General manager Jim called me around the day my lienholder received the check to let me know the process, and why it took so long receive, and why I shouldn't have purchased it if I was planning on cancelling. I cancelled it because the extended warranty contract was deceptive (didn't tell me anything about $100 deductible per service) & service contract warranty had too many exclusions when it comes to services and repairs.
Lesson learned: I will never purchase an extended car warranty ever. In my view, it's a total scam only to benefit the dealer and the finance manager. I will never do business here again. Please do some due diligence and DON'T BUY YOUR CAR HERE. STAY AWAY!Helpful 2Thanks 0Love this 3Oh no 2 - Janet G.Vallejo, CA66939Aug 28, 2023
Just bought the 2024 Honda HRV Sport!!
The customer service I received was AMAZING!! THANKYOU Mel, Mike and Manny!!
They helped me through the process quickly and efficiently and I would recommend to anyone to ask for them!!
I love, love, love my car!! Mel calls to make sure I'm happy and if I have any questions!!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jeff G.
Oct 13, 2023
Thank you for your wonderful review! We are thrilled to hear that you had an amazing experience with our customer service team. Mel, Mike, and Manny work hard to make sure our customers get the best care and assistance possible. We are glad they were able to provide you with a fast and efficient experience that you would recommend to anyone. We also appreciate your feedback about Mel's follow-up calls to check in on your satisfaction. It is great to know that you love your car! Thank you again for choosing us and all the best with your new car!
- Romi J.Downtown, Los Angeles, CA063Apr 19, 2024
Initially, my car-buying experience was excellent; Sam, the manager, was professional, and Giovanni was helpful that he even offered to pick me up from a rental car service. However, my experience took a negative turn when I started dealing with Max in financing. I felt pressured to purchase unnecessary warranties. he misled me regarding the SWAT system, insisting that it was mandatory to purchase because it wasn't included, despite my knowing from the test drive that it was included for three years. After a long and tiring session, he casually mentioned that I could change my mind about the other warranties he had pushed.
A week later, on Monday, I called to cancel the unnecessary extra warranty, but he told me to call back on Friday. When I did, he asked me to come in on Saturday to sign the paperwork, promising that a two month credit will be applied the following week. After no updates, I called a week later and left a message, but received no response. It seemed like a deliberate strategy to wear me down. When I finally reached him to ask why the credit had appeared on my account, he said I needed to make two payments first. Dealing with him has been extremely frustrating due to the poor customer service and his lack of timely responses.
It seems too good to be true, but I'm hopeful that I'll finally receive the credit for the cancellation I've been attempting to secure. After a week of persistent requests, I finally obtained proof of the cancellation. If this doesn't resolve as promised, I am prepared to pursue legal action.Helpful 3Thanks 1Love this 0Oh no 0Business owner information
Dave M.
Apr 24, 2024
Hello Romi, our team apologizes for how this has all unfolded; it's atypical to the usual high level experience we are commited to providing! Our sales managers are checking into this to make sure you have the credit you are expecting coming your way. They will reach out. Thank you!
- Robert T.San Francisco, CA04Jan 10, 2024
- Honda Marin -
I am a careful consumer and write very few reviews. However, I had a very positive experience purchasing a Honda Pilot from Honda Marin.
I researched and we test drove other cars (BMW and Volkswagen) and we decided on Honda as being superior in quality, value, warranty and included service.
Next I researched ALL of the Honda dealers in the greater Bay Area. On my first call I was connected with Mike Grellman. He inspired confidence and we went to the dealership, where we met our salesman Manny Dealba.
Manny showed us the models we were interested in, thoroughly explained the features each of the two models we decided upon offered. Then, Manny went over the features available on each model. In total, Manny spent several hours (maybe a full day) going over this major purchase with us and was polite and patient all the way through.
Gary Sandhu handled the financing component. I put a large amount down and we were quoted and signed documents for a particular interest rate on a holiday weekend through Honda Financing. A few days after completing the deal, Gary emailed me to inform me that Honda Financing had approved me for a lower rate which reduced the monthly payment by about $45 a month for the same term. He didn't have to do that, but he did.
I have purchased many cars in my lifetime but give Honda Marin and each of the people I have mentioned the highest marks.
I know where to go to buy my next Honda. I will literally drive by the Honda dealership in my city on the way to Honda Marin.
Thank you.
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Dave M.
Jan 11, 2024
Robert, thank you so much for the kind words. We very much appreciate your visit and hope you enjoy your Pilot! Please be in touch for any future questions or servicing needs - we are quite happy to have you as part of our Honda Marin family!
- Punit S.CA, CA023Jan 5, 2024
I went to buy air filter and cabin air filter, they charged me more than msrp and double than online price. Im
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Dave M.
Jan 11, 2024
Hello Punit, thanks for sharing your comments. We are sorry to see you are disappointed. Thanks for choosing us in your local community for immediate availability of your filters. I would be happy to review if you would like to connect, I will message you.
- Maggie M.Novato, CA02Apr 13, 2024
1. Highly recommend if you are a MALE shopping for a car. My husband and I (a female) emphasized many times that we are looking for a car for me, who will drive it daily and pay the bill. They ignored it, and all the mail and email I received either only had my husband's name or listed him as the primary person.
2. Lie no.1 When we first visit, we told the salesperson that we were browsing and not buying yet. He pressured us to fill out information, assuring us it wouldn't affect our credit. Later, we discovered that it was a lie, confirmed by their sales manager. (I wish the sales manager was our salesperson. At least he is honest) Before we left, he lied AGAIN. He asked me to sign a paper for making a copy of my driver's license for the test drive. It turned out to be a consent to do a credit score pull. Lie with bad skills...
3. Lie no.2 We were told that the vehicle could be remotely started via the Honda app, but after purchase, we found out this was not the case.
I ignored the lies during the purchase process because the car I ended up buying fits all of my criteria. I am writing this review in the hope of helping others avoid the terrible discrimination experience and lies we encountered.Helpful 3Thanks 1Love this 0Oh no 0
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