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“Had a delivery of a new washer/dryer and found that the dryer vent was clogged and posed a fire hazard.” in 13 reviews
“Prompt, efficient, clean, nice (they even helped carry me carry groceries from my car)!” in 6 reviews
“Abdu was knowledgable, straightforward, courteous, and he was so friendly with my toddler (definitely a plus).” in 7 reviews
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Oren M.
call now for a free estimate on new installations (800)974-5349 please leave your phone number when requesting a quote via message ✦ 13+ Years In Business ✦ Oakland's Heating & Cooling Repair Headquarters ✦ Installation & Repairs ✦
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- Monique A.Oakland, CA1211Jan 4, 2016
This review is based on the first service by Oren's Services we've ever received. In short if I can give them 10 stars, I would! For the longer review, see below.
In the middle of winter, our heater (furnace) started acting up. At times it wouldn't heat up, other times it wouldn't even turn on. My husband suspected, among others, gas leak. So we called PG&E, who came over and confirmed a gas leak. They turned off our furnace ("Don't use it AT ALL before a licensed technician can take a look at it!" they warned). So my husband called a few companies, and one offered to come over charging us $125 just to look at it! ("it's our public holiday rate" he said), and came over on January 31 which wasn't even a public holiday, took a really quick look at it, and quoted us around $800 to fix it. In desperation (it was super cold and all other companies were booked out!) my husband almost agreed to it, but this guy was fishy, and I can smell fish from across the room (He asked for $300 in advance "to buy the parts" yeah. of course. FYI, it is against the law in CA that a contractor ask you to pay in advance before they do the job.)
So I made a few phone calls, and was only answered by machines. Until I called Oren's!! A human being actually answered my call that I was actually caught off guard when she said "hello" (took me a second to realize that's she wasn't a machine). The lady on the other side of the line gave me Abdu's phone number, so I called him, and he answered! He said he can come on Saturday January 2nd (this phone call took place on the last day of 2015), and wouldn't charge us anything at all if he can't fix it that day. Yay!
The next day (January 1st, a public holiday!) he called and said he could swing by in the afternoon. Yay! He came, took a long look at my furnace, did some tests, and told us, no there's no leak! But something needs replacing, the transformer is broken. And how much would everything costs us? Including the service? "Around $200-$350!" (I'm glad my husband didn't agree to pay that fish who charged us $125 just to come "on a public holiday", I knew he was trying to rip us off.)
On January 4th (today), Abdu came back with the parts, took him 15 mins to install it, and now our home is comfy and toasty again! Abdu was knowledgable, straightforward, courteous, and he was so friendly with my toddler (definitely a plus). He was also very respectful, he didn't complain when I asked him to remove his shoes when entering my house for the first time, he carried them to my furnace room and put them back on there (they are required by safety law to have shoes on when working), and he brought shoe covers with him when he came the second time. We don't wear shoes inside our house, that's just our rule, and you'd be surprised at how many contractors/ workers complain about having to do this.
Thank you Abdu and Oren's Services! They are definitely our go-to people from now on when we have HVAC/ Heating issues.Helpful 1Thanks 0Love this 2Oh no 0 - Karena B.Piedmont, Oakland, CA395Mar 25, 2024
When we discovered that our furnace had been improperly installed by another contractor, releasing toxic fumes and fiberglass into our home via the ducts, we were beside ourselves with worry. Thankfully, the team at HVAC Oren Services stepped in and took charge of the situation.
From the initial service call, Oren and his team were incredibly thorough, meticulously inspecting every part of our system to identify the source of the problem. Their expertise was evident as they calmly explained the issues and laid out a comprehensive remediation plan.
But HVAC Oren Services went far beyond just fixing the faulty installation. Over the following weeks, Oren personally and consistently followed up to ensure we had a new Carrier Heat Pump system installed, it was operating safely and that our air quality concerns were addressed. Oren himself called, texted and stopped by multiple times to check on our family's wellbeing.
We genuinely felt that HVAC Oren Services had our best interests at heart throughout this stressful ordeal. Their professionalism and caring attitude gave us peace of mind when we needed it most. From start to finish, their communication was excellent. They took the time to answer every question and broke down complex technical details into easy-to-understand language.
HVAC Oren Services commitment to doing things the right way really shone through. They replaced our entire system from top to bottom using only top-quality components and materials. We now feel safe and secure in our home once again thanks to their hard work.
I cannot recommend HVAC Oren Services highly enough. Their incredible service turned a nightmare situation into an outstanding customer experience. If you value expertise, integrity and good old-fashioned follow-through, give Oren a call!Helpful 1Thanks 0Love this 0Oh no 2 - Mary F.Berkeley, CAAug 26, 2024Updated review
Extremely negative experience speaking with the scheduler, who refused to identify himself.
He hung up on me, because he couldn't spell my name. We scheduled a time and I gave all the relevant information (address, email), then he became upset because I corrected the spelling of my last name and indicated I was running late for work.
I called back, hoping someone else would pick up, but he hung up again.Helpful 0Thanks 0Love this 0Oh no 0Feb 17, 2023Previous reviewI called with some questions about air conditioning installation and was really grateful for some straightforward responses about what my options are and a ballpark price range.
I'm not ready to schedule an estimate yet so a lot of companies do not want to answer these questions, but when I'm ready for an estimate I will definitely ask Oren to come out! - Monica D.Oakland, CA03Aug 24, 2024
Oren and Tony were able to come out the very next day, do the work efficiently and successfully, and be delightful to work with in addition. Couldn't have been better!
Helpful 0Thanks 0Love this 0Oh no 0 - Russell M.Union City, CA99482Jul 3, 2024
On one of the hottest days in history these guys were here in a few hours and did a quick repair for a great price. Thank you!
Helpful 0Thanks 0Love this 0Oh no 0 - Miranda K.East Bay, CA063Jul 12, 2024
Oren and his colleague came within just a couple of days after I called. They were professional and courteous. We had honey bees get into our attic and set up a hive. This attracted rats! They made such a mess!!! Oren came out and cleaned everything, cleaned the furnace, replaced the soiled insulation material. The furnace is sparkling clean and healthy now. I will use Oren again in the future if need any HVAC repairs or dryer vent clean out.
Helpful 1Thanks 0Love this 0Oh no 1 - Bill P.Oakland, CA819Jun 5, 2024
Outstanding Service! We had a dryer duct that was severely blocked with damp lint buildup and (unknown to us) the vent was broken in 3 places. Oren and Tony went under the house, identified the issue(s), fixed the duct, and then worked tirelessly to clear the duct of all buildup. Great communication - Oren kept me informed throughout the job. Great price for such a tough job. I'm definitely calling them again when it's time for regular maintenance. Great job!!!
Helpful 0Thanks 0Love this 0Oh no 0 - Nhu V.Oakland, CA141Jan 24, 2024
If I could give Oren 10 stars, I would. My dryer has been chugging along for a while and I realized I had never had the vents cleaned. Called Oren on a Tuesday afternoon and he and his team were at my house on Wednesday morning. In addition to a very dirty vent, he noticed that there wasn't much air coming through. Asked me to show him the crawl space and lo and behold, my vent pipes were so old that they had almost disconnected.
Oren and his team replaced the pipes and cleaned everything. I am thoroughly impressed with the attention to detail. He could have just cleaned the old vents and left but I'm super grateful he noticed a problem and fixed it before it could have caused who knows what kind of issues.Helpful 0Thanks 0Love this 0Oh no 0 - Jun 13, 2023
Oren and his team are excellent. We moved to the Bay Area a few years ago and during the last few summers we really had a hard time with the bouts of high temperatures that seemed to settle in for a month or two each year. We convinced ourselves for a few years to just buy/use portable AC units, but they were really clunky and frustrating to keep setting up during random heatwaves.
This year, I decided to look into getting AC installed. I contacted ~15 HVAC contractors in the Bay Area and was able to get quotes from ~9 of them (I found a lot of them through Yelp) for a 4-zone mini-split system. We had the same unit in our previous home and knew more or less what we wanted. Oren was by far the easiest to work with, I walked with him around my home and pointed out the spots where I wanted the units to go and the location for the condenser. He offered a few suggestions to make the install go smoothly and was able to send me a quote by the end of the day. His quote for the system (Mitsubishi) was very reasonable, and I felt comfortable hiring his company for the job.
The office staff were very responsive, sending updated quotes with model numbers and pricing breakdowns that made it pretty easy to understand what we were paying for and helping us explore some options for the system.
The installation took 2 days. His crew was excellent. They were very courteous and easy to talk with. My wife and I worked from home both days just in case anything came up, but they never really needed anything from us. Mostly, I just kept poking my head in to check how things were going, and every time I did, I just saw a bit more of the system coming together. After everything was in place, the team went to all the units to test them, and we were all set.
Overall, I was very impressed with the level of communication and the quality of the work, and it was all done for a reasonable price.Helpful 1Thanks 1Love this 1Oh no 1 - Layla S.El Sobrante, CA05May 21, 2024
I'm thrilled with the exceptional service I received from Oren Services! They installed an air conditioning unit in my living room, and the entire experience was seamless. The crew arrived promptly, were professional, friendly, and courteous. They not only completed the installation efficiently but also ensured a spotless cleanup, leaving my space tidy and organized. They took the time to demonstrate how to operate the remote control. I'm extremely satisfied with their service and highly recommend Oren Services for any heating and cooling needs. They truly deserve a five-star rating!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Oren M.
May 21, 2024
Thank you for the review.
It was pleasure to serve you - The Hammer Box A.Brentwood Lake, Brentwood, CA088Jan 26, 2024
If I could to give 7 stars I would
My wife and I are so happy
Oren team came up early morning and work like nonstop
And finish all the job in no time
Super professional team
Thanks OrenHelpful 0Thanks 0Love this 0Oh no 0