J&A Plumbing and Rooter

Both Jose and Miguel were amazing. They arrived on time, were friendly and insightful. I had them come to flush my water heater. In the past they fix clogged drains & fix running toilets - all with a great attitude. I highly recommend this company.

My review echos the one a few below from Emily. I was forced to use this plumber due to Fidelity Home Warranty. They came out and told me the issue was not covered by the warranty. They quoted me the entire cost of job. I agreed to pay them this. They fixed the issue (backed up sewer line).

Then they charged the warranty company $180 for the work they did, which they told me was NOT covered. When I contacted the warranty company, they told me they paid the portion of the work that WAS covered. So J&A charged me for the entire work, instead of the portion that was not covered. Then they charged the warranty company too.

When I spoke with J&A Plumbing (Eileen the receptionist), she said the $180 was for them to come out to my property. The warranty people have confirmed twice that they paid them specifically for the work done at my property, not to just show up. I even have the documentation from J&A Plumbing showing they charged me for the entire job. And J&A Plumbing are still trying to deny this.

And yes, Eileen is an awful person. Combative, horrible attitude, caught lying and then proceeded to double down on their lie.

So if you are looking for a plumber - these are the last folks you will want to deal with.

NOT trustworthy.
NOT honest.
NOT professional.

do yourself a favor and just avoid them.

On time and very polite masked technician. Diagnosed my problems quickly and repaired both my toilets.
I felt confident that the tech knew what he was doing

Same day service, you can't beat that! From the friendly individual whom set up my apt in a timely manner, quick response... prompt to say the least! And to Jose's support to solve my issue, arriving on time. I would absolutely call them for my next plumbing need!

We have used J&A twice recently. They were sent by our home insurance company. We were very happy with both jobs they did (bathroom faucets and garbage disposal).
Good communication, quick appointment available, knowledgeable, professional and neat.
Glad to have found them, would definitely use again!

J&A installed a new water heater after trying to repair it. It took an extra couple of days, not their fault. Both crews were professional and sensitive to us. Kept a very neat job and were very efficient and polite. I would recommend them anytime. I tried leaving a thank you message to the boss on their phone but was unsuccessful. Hope the owners read this. Good job everyone!
Jk

These guys were always professional and prompt. Jose, the plumber, had great suggestions and follow through. Mari, in the office, was always there to receive my calls and was friendly and motivated to help me.

J&A helped diagnose a tricky leak in our front yard, fixed my pressure regulator - restoring full pressure to my house - and fixed the toilets after the pressure was back to normal. They came to my rescue after another plumbing company caused some of these issues (see my other reviews for those deets). I felt bad and great about calling J&A to fix these issues - bad because they were doing cleanup of another company, but great cause I trust J&A.

A+

The most incompetent service, ever. I was forced to use this company by Fidelity National Home Warranty Company and it was just so bad all around. Because of them Fidelity lost a customer. Eileen at the front desk is the most incompetent receptionist I've ever dealt with- if you say you're going to email a photo of a product replacement then do it! Don't lie and say you did because you're embarrassed. And if you are going to work with Fidelity then submit your work orders!!! Don't make the customer call both companies 3 times each. And again, don't lie about it and say you did when you clearly didn't, according to them. I would not use this company if my life depended on it, and I highly recommend you move on if you're reading this.

Jose showed up in response to a work order I submitted through my home warranty company. Turned out to be something that needs to be fixed by some different work we've been doing on our sewer lateral, but he then took the time to answer some other plumbing questions I had. He even did a quick walk around to see what other plumbing issues might need to be handled, which was so appreciated being a relatively new homeowner. He showed up wearing a mask, kept distanced as needed, and brought his own shoe covers which he painstakingly repeatedly took on/off for our indoor areas. So courteous and so helpful.

These guys did a good job on the re-piping but they were extremely inconsiderate of our flower beds. We even have a green bin for yard waste but they chose to dump all of the clay, rocks, and debris on top of our flowers and plants. I had to rip out our main bed and have to start over. That was very poor judgement. It's lazy and disrespectful.

These guys were great and I was late to the appointment. Made him wait an extra 10 min and he was still nice and professional about it. Fixed the shower issue fast and was out.