Jazz Heating, Air Conditioning and Plumbing
Updates From This Business
Precision in every detail
Jazz Home Services, setting the standard in plumbing… read more
Furnace Tune-Up and A/C Inspection only $49!
Get ready to keep your home comfortable and running… read more
Jazz Home Services... here we grow again!
We are delighted to extend our HVAC services to the… read more
🔥 $49 Furnace Tune-Up Special! 🔥
Is your furnace feeling frosty and crankier than… read more
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TrueCool Air Conditioner Tune-up
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Highlights from the Business
Certified professionals
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Family-owned & operated
Committed to repairs
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Verified by Business
Review Highlights
“Justin was able to determine the problem by just listening to the Unit after I described the symptoms.” in 93 reviews
“I VERY MUCH appreciate Jazz Heating's attitude of "doing whatever it takes to make sure things work properly".” in 164 reviews
“Sanny arrived on time, quickly diagnosed the problem with our furnace and had the part on his truck to fix it.” in 46 reviews
About the Business
Business owner information
Mirza I.
#1 Customer Reviewed. We Offer Finance Plans Discounts & Best Warranties. We make your Furnace, Air Conditioner and Water Heater feel new again but if your heating, cooling and water heating is in need of replacement we have you covered also with an expert installation team to get your heat, air conditioning, cooling and hot water restored quickly.
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Ask the Community
Q:
Are you familiar with Ecobee thermostats? I am having issues with them rebooting when single zone calls for heat.
A:
Hi WT, Thank you for getting back to us! Our technicians are highly experienced with all… more
Jazz Team A., Business Customer ServiceQ:
How much to do you charge for someone to cut in the ceiling to find the leak?
A:
Hi Ivy, thank you for scheduling with us! Our Plumbing Department does not have an initial… more
Jazz H., Business Owner
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Recommended Reviews
Overall rating
1724 reviews
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- Harry S.Pleasanton, CA0101Feb 9, 2024
Yesterday was raining like crazy. I did not think the technicians would show up considering the job was to unclog a gutter drain that's in the wall. Which means he will be working outside. Would not even take a second and you would be completely drenched. Jazz heating showed up. Steven and. Ryan were the technicians. They were out there for sometime trying different sizes of snakes to get into the drain unclogged. The house is a custom home. Drains are all built into the walls of the house. But sure enough they continued, and they were very successful in unclogging the drain. I am very satisfied and pleased of their dedication to their job. When it was time to make the payment, they were very courteous, and kind when explaining the cost for the job. Super reasonable and satisfied with their service. Don't waste your time. Looking around for other companies. Call Jazz.!
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Mirza I.
Feb 10, 2024
Thank you for taking the time to leave such a positive review, especially under the challenging weather conditions you described. We're truly impressed and heartened by your acknowledgment of Steven and Ryan's dedication. Their commitment to getting the job done, regardless of the pouring rain, exemplifies the Jazz Heating team's ethos of going above and beyond for our clients.
The complexity of working with custom home features, such as built-in wall drains, can indeed present unique challenges, and we're so glad to hear that Steven and Ryan's persistence paid off in successfully unclogging your gutter drain.
Hearing that you found the cost reasonable and the service satisfactory is incredibly rewarding for us. We aim to provide clear, courteous explanations and fair pricing for all our services, ensuring our customers feel valued and respected.
Thank you for recommending Jazz Heating to others and for placing your trust in us. We're here whenever you need us, ready to face any challenge, rain or shine. Your satisfaction is our greatest motivation, and we look forward to serving you again in the future. - Prabhu G.Dublin, CA01Aug 1, 2024
PRV replacement: I was hearing loud water hammer sound when the automated sprinkler turns on At my home. Carlos Mandoza diagnosed high water pressure due to non functioning PRV and helped to replace it. The sound went away after replacement. Couple of other technicians checked this out before Carlos from both Jazz and another company but couldn't diagnose the root cause correctly We wasted money replacing extension tank and water heater.
Thanks to Carlos Mendoza for correctly diagnosing the root cause. Carlos is a great technician and I would strongly recommend himHelpful 0Thanks 1Love this 0Oh no 0 - BruceJersey City, NJ01Aug 7, 2024
Just had a follow up visit by Jazz to help set up our new Lennox heat and A/C system. Bryan Westall came and was exceptional in explaining the ins and outs of the new Lennox smart thermostat, helping to set up schedules on it, and installing and configuring some optional remote sensors that feed data to the main thermostat. His patience in taking us through all the available setup options was great, as was his knowledge of the new system.
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Mirza I.
Aug 12, 2024
Thank you so much for sharing your experience! We're delighted to hear that Bryan provided exceptional service in setting up your new Lennox heat and A/C system. It's wonderful to know that his patience and knowledge made the process easier for you. We’re glad he could help you understand all the features of your new smart thermostat and configure the remote sensors. If you need any further assistance or have any questions down the line, don’t hesitate to reach out. We appreciate your trust in Jazz!
- Dennis IngolsLivermore, CA01Aug 5, 2024
Great experience with Jazz, start to finish with complete heat and a/c install. Comfort Advisor Justin, no pressure to purchase "deluxe system", determined what was right. Techs Will and Philipe were great on install. Only glitch was defective thermostat, right out of the box. Will set up temporary unit until new one arrived, tech Bryan came out and installed/ connected new unit to my smartphone. Definitely recommend Jazz for any hvac work.
Helpful 0Thanks 0Love this 0Oh no 0 - Rhadney C.Eden Shores, Hayward, CA02Aug 11, 2024
I've been using jazz heating for a while now and they're great. I've been having issues with our system and Sanny took his time to figure out what was going on. He found a leak and also told us that it could be our coils that need to be replaced. Our system is old and the builders didn't use the correct system for our square footage.
Sanny gave us recommendations and didn't pressure us to buy anything. We ended up not purchasing a whole system but when we do decide we'll definitely keep Jazz heating in mind. Thank you again Sanny we appreciate your help.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mirza I.
Aug 12, 2024
Thank you for your kind words and for being a loyal customer of Jazz Heating! We're so glad to hear that Sanny took the time to thoroughly assess your system and provide thoughtful recommendations without any pressure. It's important to us that our customers feel informed and comfortable with their decisions. We're here whenever you're ready to make any upgrades, and we truly appreciate your trust in our team. Thank you again for your continued support, and we'll be here whenever you need us!
- Dins G.Pleasanton, CAAug 19, 2024
Company came out to give me a quote for an automatic shut off valve that I needed installed for the gas line per new insurance requirements.
The company was professional when it came to setting the appointment and the technician showed up on time and was friendly and professional. But then what I got back from them for pricing was shocking!
My advice to anyone planning to work with them is to call and get several other quotes as this is the first company I had called based on my insurance agent's recommendation and their quote was almost 5x higher than what I ended up paying another company to do the same job! I couldn't believe it...I mean I can understand some difference but there's no justification to be almost 5x higher...we are talking about thousands of dollars in price difference for a simple 1 - 1.5 hour labor for this job. When I asked their tech why it costs so much and what the hourly labor rate was he wouldn't quite give me a proper breakdown but told me it would be a couple of hours for the install and the part was expensive because I had a 2 inch gas line which is apparently not standard and that he had never seen a 2" gas line in the decades of doing this work and needed to order special parts. Seemed odd to me that a shut off valve could cost so much so I decided to get some other quotes...ends up that another company was able to do the install on a 1.5" section of the line and ended up completing the job in just over an hour or so and saved me thousands of dollars. I'm glad I double checked and I would recommend anyone else thinking of using this company should double check too just to keep them honest! I can't believe they thought it's ok to charge that much more thinking that I would not know and would just pay it.Helpful 0Thanks 0Love this 0Oh no 0 - Robert C.Fremont, CA044Aug 5, 2024
I'm only 1 data point but hopefully this helps others decide too.
My experience was superb from front to end - sales, installation, and back office.
I was pleasantly surprised because these experiences are not always the case, especially when intricate projects are implemented and our hard-earned money is involved, we tend to take a bit of leap of faith even after homework. I was glad to trust Jazz and they designed/installed the HVAC wonderfully. Quick, transparent, and responsible. Also, it was assuring to discover that Costco sold HVACs and partnered with Jazz to be the implementers in our area, so they (Jazz) had a solid backing from a giant. All in all, Jazz Heating, Air Conditioning and Plumbing (Jazz) installed our home's HVAC and they did splendidly. A shout out to Shawn for being super responsive, patient, and informative for us to make the decision to buy a HVAC system (and enjoying AC and looking forward to the heater soon sir :-D ). A shout out to Juan and Jonathan for their knowledge, flexibility, and professionalism as installers. And a shout out to Lance and the back-office team for coordination and dealing with the aftermath/close out process. You guys rock! Keep doing what you do, and I have no qualms with recommending Jazz for HVAC installs & sales to others. I look forward to your HVAC service again when needed.
Sincerely,
RobertHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Mirza I.
Aug 12, 2024
Dear Robert,
Thank you so much for taking the time to share your experience in such detail! We're absolutely delighted to hear that every aspect of your journey with Jazz, from sales to installation and back-office support, exceeded your expectations. It's always our goal to make sure that our customers feel confident and satisfied, especially with intricate projects like HVAC installations. We're glad that you trusted us with your home's HVAC system and that we could deliver on our promise of quality and transparency.
We truly appreciate the shout-outs to Shawn, Juan, Jonathan, Lance, and the entire team. They’ll be thrilled to hear your kind words. Your recommendation means the world to us, and we're grateful for your trust and support. We look forward to serving you again in the future, and we're always here whenever you need us.
Thank you again, Robert, for choosing Jazz and for sharing your positive experience!
Sincerely,
The Jazz Team - May 22, 2024
Two words. Jose Bruno! He is the main reason for this 5 stars review.
He came out to give a quote for seismic shutoff valve installation. Easy to talk to, very professional. I ended up having him install 2 seismic shutoff valves at 2 properties and a water restriction valve as well.
I particularly like the company's use of servicetitan.com which shows technician's ETA. Instead of waiting for 2-4 hour windows, like most other companies. I then was able to text with him directly. He was prompt, clear and got everything done in timely fashion.
Would def use Jazz again (in fact, I have another quote with them scheduled) and would def ask for Jose Bruno on my next calls.Helpful 2Thanks 1Love this 1Oh no 0 - Vishal G.Sunnyvale, CA1461Aug 27, 2024
I want to commend Sergio for his excellent service. We had an issue with our HVAC system's secondary drain dripping, and Sergio resolved it with a thorough, methodical approach. He started by conducting some basic checks and then reproduced the dripping by pouring water into the pan. When attempting to clear the blockage with suction didn't work, he adjusted the angle of the drain pipes--a problem he had identified right from the start. Throughout the process, Sergio clearly explained each step he was taking. Highly recommend his expertise.
Helpful 0Thanks 0Love this 0Oh no 0 - Lara A.Pleasanton, CA04528Aug 14, 2024Updated review
Another great experience with Jazz, especially Steve Aguilar. Steve has come to our house several times over the course of the last few months to check on our new AC unit and to check our ductwork. Steve is very knowledgeable, patient, and efficient. He is also extremely thorough and communicates clearly. He enjoys his work and his customers' happiness is his top priority. It is always a pleasure to work with Steve as he is hard-working and ensures that the job is done right. On his most recent visit, Steve discovered why my kids' rooms were always hot in the summer and cold in the winter...the duct had fallen away from the unit and we were just losing 50% or our airflow. He repaired it and now we have great flow. Steve follows through on his word and takes great pride in his work. We are grateful to Steve for all he does!
Helpful 0Thanks 0Love this 0Oh no 0May 5, 2022Previous reviewJazz came out for our bi-annual maintenance and informed us our upstairs AC unit was empty of freon. After much discussion, we decided to replace our AC/heating unit. Stephan sent us three options and was patient and professional in answering all our questions and concerns. He was able to schedule the work for two days later. We had a wonderful team that arrived on time and began working outside as I was not home. They worked throughout the day, upstairs and outside. They were courteous, professional, and neat. They used drop cloths and vacuumed after their work was complete. They showed me our new thermostat, explained how to download the app, and how to use both. It was a pleasure having them in our house and we would use Team #3 and Jazz again. Thank you!
May 21, 2021Previous reviewWe discovered a leaky toilet last night and Jazz sent out Roberto by 1pm today. Roberto was professional and knowledgeable and solved the issue quickly, cleanly and professionally. He patiently explained the issue and how he would resolve it, quoted me the price and completed the work. He also showed me pictures and shared the pictures with me of what was causing the leaking. It was a great experience from start to finish. Thank you, Roberto!!
- Tom P.Fremont, CA092Aug 29, 2024
Jazz installed my HVAC a few years ago. They did a first rate job and have always proven to be professional and dependable. I recently had Jazz come out again to install a new Nest thermostat. Manuel did a great job and explained how it would function with my particular HVAC.
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