JSX

Spending a little extra money (it's really not much more than a regular ticket at SFO) is so worth it. It's the easiest process. It's low stress, it's no long security lines, it's an elevated experience all around. In and out and safe and efficient. Also , every time I've flown through here I've noticed how cool and down to earth the staff all are. They're happy and seem to have a bond, not stressed out of their minds like at LAX or SFO etc.

Takes the stress out of short distance flying. You wait in the lounge area then walk to your plane which is parked just outside the door! No TSA lines or queues to have to wait in.

We flew charter on JSX to Vegas. Tickets are a bit more but the ease of not going to the regular airport is a bonus. You pull up and they valet your car which is also nice. The staff checking in was very friendly. No waiting to go through security which is another huge bonus. The lounge was nice. There was free coffee and hot chocolate. The planes are smaller but really nice. The flight attendant brought free drinks and snacks quickly and there is also free WiFi. My only complaint was that our flight was an hour and a half late but you could possibly get that at any airport. Side bar, we still enjoyed the experience but our flight back was delayed 3 times. Ended up leaving 4 hours later than our scheduled time. If and when we fly again we will make sure we don't have plans the day we fly.

Best airline I've ever taken. Flown to Vegas and back a couple times. Great gate amenities and easy check in. Nothing commercial can even remotely come close to JSX. Slightly higher fares but totally worth it! Only wish they flew to Chicago O'Hare, hint hint!

I love JSX but the Oakland location today came through on a mistaken booking where we booked from concord. The staff is so nice and very helpful. You really can't go wrong with JSX and their service is fantastic. Thank you to this location for being understanding and assisting us with our flight.

Great experience with JSX. My son and I flew out of Oakland into Burbank.
I have taken JSX for work and wanted my son to experience it.
The Oakland Lounge is very comfortable.
Easy to check in and board the plane.
I would definitely fly JSX again.

We decided to take a JSX to Vegas (from Oakland) - what can I say game changer!!!

We just walked into the building, checked in, sat in the lounge until our plane was set to board, got into our seats, and off we went.

The ticket was less than other airlines and we decided to treat ourselves for our 5th wedding anniversary.

The flight was full, but you did not feel like you were a packed sardine, because there was only 30 passengers on the flight, one hostess (with the mostess) and the two pilots.

Love taking Jxs! PUPS FLY FREE! Sometimes, it's less expensive to take JSX if you're traveling with a pup. Dog fees are sometimes more than a seat on the other airlines ($95-100).

Smooth flights, separate private terminals, friendly staff from security check-ins, to the pilot and flight attendants.

Free snacks and drinks! They also occasionally have great sales!

First experience on a semi private jet, charter jet, private travel, or ???

Quality/Quantity -
Excellent.
Quick, easy, smooth check-in.
Also, just roll them your carry on or luggage and they do the rest. It will be waiting for you when you walk off the plane.
Smooth take off and landing.

Atmosphere -
As advertised, no crowds, no lines, and no hassles.
Got here too early, because it was my first experience.
Easy drop off and pick up.

Plane:
30 Comfortable leather seats; single or double seats.
Business class legroom.
Power outlets at every row.
Full flight attendant service.
Complimentary gourmet snacks, beer, wine, and spirits.
No overhead storage bins for a more spacious cabin.

Valet parking for a fee.
Very limited (basically zero) parking, so rideshare is the best and what is suggested.

Service -
Team was excellent, especially the flight attendant who was very accommodating.

They service Oakland, Reno, and LA; all the places I visit often.
Very limited flights, but expanding as we speak.
Direct flights to the "local" places I visit, so I am happy.
Carry on was waiting for me when I landed, taking less than a minute to grab my bag and go.
Uber comes directly to where we are, no need to walk through an entire airport.
Pet friendly, I believe there is an extra charge, check their website.

Price - $325 round trip. Approximately double what Southwest airlines charges, but worth it.

Owner Suggestion - Congrats on all your success since 2016. This might be my new form of travel...

Not happy to pay extra for seat assignments.
I prefer that you just raise the price, which most of us are willing to pay versus feeling "nickled and dimed". You cater to more affluent customers, who are willing and able to pay the raised prices. Whereas many of us, affluent or not, do NOT like to see an extra tax/fee on our bill.

Is this a price sensitivity issue or marketing issue?

I don't want to ever fly on the regular airlines again. I'm very fortunate that the flight I need most often, Oakland-Phoenix, is one of their routes. My dad lives in the Phoenix area and has been having a lot of medical issues. So I get the call that he's in the hospital and I have to go. When you travel like that, booking the same day as travel, Southwest and the other airlines usually have fares that are within $40 of the JSX fare, and quite often they're the same. Obviously if you can plan ahead, you'll save $$, but honestly it's not that much and the value of being able to get to the JSX lounge just 20 minutes prior, not have to go through TSA, and just hand your bag to the person when you check in is worth every cent. When I'm trying to get to the hospital, every minute counts.

And then when you're on the plane, it's so nice not to be smooshed in between people and with 150 other people. The planes hold 30 passengers, and I've been on flights with as few as 11. There's one flight attendant and each one has been extremely friendly.

The first flight I ever took, there were 3 big dogs on the flight and you were never know it, as they are able to sit in the seat well beneath the extra seat the owner buys for them. I cannot wait to bring my 52 lb dog on a flight one day. This is unheard of on the other airlines...only the little dogs in carriers get to ride on flights. Meh. Yay JSX for realizing that big dogs CAN be good passengers!

Anyway, I will choose JSX every time I'm able...no question.