Junk General

So we recently used junk general, although some of their reviews on yelp seemed as if they let some people down, my fiance and I decided to pay more attention to their five star ratings, after all these are real people experiences. My fiance and I decided to use junk general to clean out my mothers garage we did it as an early Christmas gift.. I gotta tell you the finished product nearly brought my mother to tears...
We schedule our appointment on their website and it was very easy to get the appointment that worked best for us. I notice from the start that Their customer service was up to par. We had our appointment set, and when I called them to change our initial appointment, like most places I thought they were going to give me attitude and I tel you here is where they showed the most professionalism they sounded very concern in a good way, and at the same time they focus on giving me the appointment the worked best for us.

Finally the day of the appointment the two man crew that showed up not only were they 5 min early, but they looked and carry themselves very professional. The one thing that I really liked about the guys of junk general is that although they are dealing with junk they were very careful in and around my property. They worked very fast, efficiently, and the two guys seemed to communicate very well with each other. They Swept and made sure all Debris was in their ailing truck that really made me feel that we were getting our bucks worth! I feel confident to recommend junk general to not only my friends and family, but to everyone that is looking for these type of services.

Good and quick service. Scheduled an appointment online for a Saturday. Came on time.

They were very professional and accommodating especially since I have a two story home and filled up the entire truck with stuff from the house.

Remember to ask for the Yelp discount.

Really appreciate Omar & his crew. We had a nasty mess of elephant grass in our backyard that was really stressing me out. The day we called,they came by& gave us an estimate. A day after that, they went to work, & removed the whole mess from the yard (and had to carry it through our garage because of no side yard, which is kind of a pain). Prices were reasonable.
My only complaint is that we didn't have a time estimate the day of the removal, so it was a little harder to plan our day. But we really can't complain much when they were able to complete the job the day after we called.

I called Omar yet again to haul away another load of household items including some very bulky items. Their 3 man crew moves fast and does a great job cleaning up. I have been so impressed with them these last 3 times that when I had to clean out my in-laws stuff from our new house, I called Omar once again and had him drop off one of their Eco Dumpsters.

My mother in-law was home at the time and probably talked his ear off (poor Omar) she was super impressed with Omar and plans to use him for their SF house.

Super fast reply! Paid cash and same day removal was easy, would not hesitate to use them again. Real pro fast response is amazing. Saved me so much time.

I found Junk General by way of yellowpages.com, probably the worst way to search for a business. Booked them over the phone, very friendly, but you can also book online which sounds like an equally reliable method.

The truck showed up early, the guys were pros at hauling stuff (no scrawny college kids). They were extremely professional and were able to take everything except paints and gas. They even sorted out items that they thought still had value and loaded them near the doors of the truck so that they could drop it off for donation. They found a bag of batteries and kept them separated from the rest of the trash so that they could be disposed of properly (and legally).

Prices were on par with other hauling services I've used. It's a shame we have to pay to get rid of stuff that we paid to acquire in the first place. Oh well. Consumer whoreism.

Bottom line, these guys are green-minded, priced fairly and very reliable.

Just as with several others here, I called and had a pleasant conversation and set up an appointment for Wednesday between 8-10am. No one showed up. At 11am I called and left a voicemail. No one called me back. At 1pm I called and spoke to someone who said "No one showed up? That's terrible! Let me call the truck and find out what happened!" Great! Alright! They never called me back...

If this recurring story is how they treat their customers, find someone else to give your money to.

Junk General Inc.
2397 Spring Street
Redwood City, CA 94063







On July 21, I call JUnk Gneral after a strong recommendation. One of your representative arrived (late in the day for such a project) and surveyed the job and issued a quote. The quote included: removal of all debrie in the rear of the property, removal of three shrubs and the trimming of a tree.

The crew began at 4:15 in the evening and instead of addressing the rear area, the entire team focused on one of the three shrubs. Removal was simple. The plant was dead and needed a drag from the vehicle by chain. For whatever the reason, the next three hours passed.Two days passed and a number of calls. Then you came out to finish the work. I watched from the inside, and tried to not micro manage, but in the end, you knobed on the door to say that you were all done.

I attempted to wall around and we both viewed weeds on the particles where the shrub were removed. We noted that the debrie in the rear of the house was not collected and the growth on the debrie was not removed.

As I mentioned this, you noted that the 'other manager was no good at giving quotes. that you were there to finish and stand with your word'. However, on the unfinshed work, you said that you would have to charge an additional amount of $300.


The point here is that you work was quoted. We paid according to the contract. You did not show clauses in your contract to add additional cost. As a result of this unfinished work, we are asking VISA to withhold your payment until the job is complete.

Please note that the earliest this job is completed, will limit any circulation of this note to neighbor and other businesses in San Francisco. We would welcome your speed in resolving this matter ASAP.


Ray
San Francisco, CA 94127



cc: Attorney General
CC; yelp executive review

Scheduled a time for pickup, they call me to tell me there truck is almost full and they have to push back the pickup to a specific time I told them I had an appointment earlier.

Then they tell me they'll be here in 20 minutes to check it out because they might have some room in the truck.

45 Minutes later waiting at home with a full day of things I need to get done, I call them, and they tell me that they had to go empty it.

They just didn't decide to tell me that they weren't planning on coming for another few hours. You know, no big deal. Maybe if people actually did the job they promised, and not try to get every dollar they can fit in there truck then they would have my business.

This business is junk itself and needs to be removed. They are terrible, please use another service.

I booked Junk General on-line to haul away some items after moving. I received a confirmation email saying they would be there during the scheduled time window. Approximately 45 minutes prior to the end of the time window I sent them an email confirming that they would be there and was told that the driver called in sick. I'm guessing he didn't call in sick at that moment since my scheduled appointment was almost over, so why couldn't they tell me that BEFORE I waited around for them? They offered to rebook to the next morning, however they've lost my confidence.

I understand that they might be a small business with limited backup options when someone calls in sick, but I feel the customer service was lacking as I had to "track them down" to find out they wouldn't be coming.

The husband called 1-800-GOT JUNK, and they were supposed to come between 12 to 2pm. They arrived at 2:30. Eh, whatever, right? Kinda like the cable company with their timing. The 2 guys were friendly enough - showed me the chart that they were going by. $446 per bedload. Bedload? So how much is this going to cost me? $1200? Honestly now. I'm at home with 2 dogs on a weekday. There is no way I'm going to be able to pay that much just to get my garbage hauled out. Besides, didn't you quote us $600 on the phone?

I called the husband and told him of the situation, and he told me to tell them to take one bedload and be on their way. He came home during his workday, and when he looked outside at the work being done...well, needless to say, he was NOT happy.

We both hit the Internet WHILE the Got Junk people were still working. After about 45 minutes, we came across the Junk General. The doorbell rang, and the Got Junk guys took my credit card to take my 2 car payments out of it :( Husband then called Junk General for an estimate. Junk General said they would be out to see us between 3pm and 5pm.

They came by at 3:30pm.

They looked at the MASSIVE MOUNDS (yes, that is a plural word) of junk that was still left in our backyard, and quoted us $230.

Seriously? $230? For pretty much an entire backyard full of stuff? The stuff in the driveway, the patio and the 2 wheelbarrels out on the grass?

Yes, $230.

We said come back, and they told us they'd be there on Thursday at lunchtime. Come Thursday, while I was biting into a sandwich, I got a phone call from the husband telling me the Junk General was already in the backyard. They really meant it when they said lunchtime! Husband came home to check on what they were doing, and he was really impressed. (It's hard to impress a hard core Chinese Guy from the hood...ahahahah!!!)

They hauled away ALL the stuff, which consisted of construction items, old trees, piping, wood, etc, and they did it for significantly less than $300. THEY earned themselves 2 vitamin waters and pretty good tips. THEY will DEFINITELY be called on again by not only us, but our families and friends.

JUNK GENERAL is FRIGGEN AWESOME! and the fact that they're assisting with saving the earth...they can take my 1 car payment anytime...