Just Go!

Not sure about others, but we got negative experiences:

1) always got voicemail
2) voicemail full
3) 45 minutes late and still hasn't come
4) no call back to say when will they come

Will update when we get better experience

Update:
We give company a chance and Company is doing good job now. Giving company more star for they deserve it now. Thanks.

Terrible service. Been waiting with my mom for a ride to a 10:30am appointment reservation for an hour on Christmas. It looks like our ride is a NO SHOW. Incredibly disappointed.

Very poor service. Scheduled pick up and return for my elderly Mom. For the reserved pickup I had to call 15 min after the scheduled time and the person answering said "oh crap, your reservation went to our spam folder". They ended up being one hour late. For the return, they were 30 minutes late. And whenever I called them either it went to voicemail or to a disinterested, borderline rude person who acted like my calling was an inconvenience and gave me zero confidence the reservation was going to be attended to and on time. Next time I'll call a cab company directly.

I needed a wheelchair transport for my grandfather on short notice. I called Thom and he was kind enough to juggle around his prescheduled appointments. We had a driver to pick up my 94 yr old grandfather within 30 minutes! Our driver was very kind hearted and made sure my grandfather was safely secured for the trip. This is the third time using "Just Go" and from beginning to end got excellent, compassionate service! Not to mention the price of the trip was affordable too!! Thank you very much for helping us in our time of need!!

Tried to contact them. Filled out the on line form, they never responded. Same thing happened with a friend of mine.
Used them years ago. Tom talked on his phone all the while he was driving, sometimes weaving around on the lanes. The van smelled like smoke. They were always on time to pick us up to start the trip, but we always had to wait a very long time, up to an hour, for the return. Tom's response was always " I have a business to run." Not good enough.

Tried Fun n Go. Thought they were expensive, but the service was perfect. They came a little early, drove carefully, and picked us us less than 15 minutes after we called.

If you've got to get someone in a wheelchair somewhere on time with minimum hassle, JustGo is the best way to go! Tom is a great guy, as are his drivers.

Making an appointment is easy, and they'll be there on time. I'm glad Outreach and public transportation are available as low-cost options, but there's a lot of uncertainty involved, and the transit time is longer. JustGo is a premium service that doesn't get a taxpayer subsidy, so expect to pay more. But it's worth it!

Ok here goes...this is a honest review. My dad has used this transportation company for years. I can honestly say thank you thank you for being there for my dad. I really dont know what I would have done without Tom and his crew. My dad loves them and I can say with honesty they love my dad...and he isn't the easiest patient to get along with...but they have been kind and attentive to him.. They are always ontime and go the extra mile to make sure he is being taken care of. Thank you again and again to Tom and his guys....They are the best of the BEST.....
Judy

I think they're out of business. My wife arrived at SJC in her wheelchair on the evening of Nov 10 with a confirmed reservation for Just Go to pick her up. Her flight was on time. Just Go never showed up and didn't notify her -- she had to roll to the Doubletree hotel, spend the night, and take the bus next morning. We've been unable to reach them via email or phone ever since.

This company is by far the best, they come to pick you up on time, and when you call for pick up you don't have to wait very long, other "companies" take long usually an hour, and you have to call back and make sure they are,coming, this company has great customer service, and Tom is great!!

disappointing. Tried calling them directly to get an idea of the area they service and the cost, phone was answered with, "uh, .... hello?" at first I wasn't sure I dialed the correct number or not. I asked for JustGo, they said it was, when I inquired about service area and cost, I was met with more silence, and eventually a muffled, "$35(?) pick up/ drop off fee, plus mileage", but he seemed extremely disinterested in my business. While I cannot review the use of, and the driver and/or car, I can tell you that if it is anything like their phone skills, I would avoid.