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Just-in Time Septic Pumping Services
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CA doesn't require #septicpumping companies to hold a contractors license to pump tanks… read more
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West County Septic Pumping
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26 years in business
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Locally owned & operated
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Emergency services
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Review Highlights
“I've been dealing with Kirsten since August of 2019 she's wonderful to work with and her team knows what they're doing.” in 3 reviews
“They are all courteous, friendly, and, during the pandemic, have followed social distancing and other covid virus rules.” in 2 reviews
“Just had my septic tank pumped , first time using this company .” in 3 reviews
About the Business
Business owner information
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Kirsten C.
We hold a valid California State Contractor's License no. 969632 in the specialized classifications of: Septic Systems C42 and Plumbing C36. (check out our license at www.cslb.ca.gov) We ensure homeowners are protected by holding a valid State contractor's license along with a proper bond and insurances. First impressions are important to us, which is why when you call you will get our office, no answering service or un-returned phone messages, we strive to deliver "Golden Standard" customer service from the moment you call! We are the answer to all of your home improvement needs as we can help homeowners with: septic tank pumping, septic tank repairs/installs, leach line repairs/replacements, sewer ejector pumps, hydrojetting, video camera inspections, location services, leach field restorations and much, much more....we are also realtors dream contractor as we perform septic, plumbing & HVAC inspections for real estate transactions helping realtors save time and be efficient for their escrow process!
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Overall rating
15 reviews
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1 star
- casey a.Penngrove, CA01Dec 11, 2020
Just had my septic tank pumped , first time using this company . Called and got an appt for the next day with a two hour window , they were here right on time and got straight to it . No issues , perfect transaction , very knowledgeable and friendly . I will recommend and use them again .
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Kirsten C.
Mar 13, 2023
We both laugh as we really do live up to our name - Just in time! LOL
It is important for both Justin and I to verify to our customers that we are people of our word and deliver and promise.
We both thank you for your trust in our company and allowing us to provide you with services.
Many blessings,
Kirsten & Justin - Baker M.Addison, TX01Jul 26, 2023
Just moved to Guerneville, CA and needed emergency septic help. Google was no help as I called a handful of companies that popped up in search and not one of them answered their phones, not even returned my message. So, I asked our new neighbors who they used and I'm so grateful to our neighbors. They used this company, I called talked to the most enduring sweet lady who got out Justin (get it? Just-in? He he he) that afternoon. Super nice guy, just like the lady on phone, I was impressed how he could help me understand more about the septic and easy to follow advice to keep it health. Who knew you needed to keep a poop box "healthy" LOL. I now have their magnet on my fridge and so so so so so grateful for them. I know they have 2 customers in Guerneville that gives them 5 star.
I've only read the reviews here after I had them out and I am shocked to see 1 star reviews as my experience was far from that. But reading them makes me sad for Justin because it's people being mean, I read it as mad people taking their life issues out on innocent good people which is heartbreaking.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Kirsten C.
Sep 19, 2023
Thank you, thank you and thank you!
We welcome you to the West County area and we are both delighted that we were able to help you get you all back to working order. You are a rockstar for helping to get the word out about our humble family business - James P.San Francisco, CA02Aug 27, 2024
Would not recommend. Honesty seems to be an issue with them. The sales pitch is quite good but performance and integrity was terrible. I will use someone else on next pump out.
Helpful 0Thanks 0Love this 0Oh no 0 - Laura G.Sebastopol, CA01Feb 27, 2024
I had a very negative experience with
Just in time. First, I felt, that the owner/wife was condescending . Many people who are not professionally trained feel that calling a woman or older person "sweetie" of my dear is being nice. I've owned three businesses
And worked for others. I can tell you, if a customer calls you down on this you should take it as a learning experience not an insult. Secondly, after the truck got here, I was clear about what I wanted done which was contrary to his increased costs, increased services.
I made it clear that want I wanted was what I could afford, and I understood that it may not be optimal, but that's what I wanted. He then wanted to argue with me about objecting to being called
"My dear" on business call.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Kirsten C.
Feb 27, 2024
Ms. Laura is failing to be forthright on the true course of events pertaining to today's visit. As service providers we had one of the worst customer experieces!
She intentionally fails to disclose to the public that we exercised our right and refused to perform services for her; no work was performed, no money was exchanged thus she's not a customer of ours. Her review violates Yelps policy as - only a customer of the establishment can leave their HONEST experience in a review. A customer/consumer is someone who pays for goods/services.
Her abhorrent, demanding and escalating behavior immediately caused alarms to the extent that we felt the need to walk away.
We operate an honest, transparent service including disclosing our flat rate pricing at the time of scheduling. During Ms. Laura's intake call she was asked the total gallons of her tank and with absolute certainty she stated it was 800 gallons. Never did she express she only wanted 800 gallons, in fact, I made sure to reinterate that we don't charge per gallon. No local pumping company can perform a per gallon service as there's no way for providers to calculate partial pump outs due to how the truck system is made.
Further, to become enraged over a small endurement phrase speaks volumes on HER character. I've been answering phones for plumbing/septic services since I was 7yrs old as my parents once owned a large popular plumbing company here in Sebastopol. Besides being a third generation Sebastopolians and knowing many in our community, we also receive many accolades and have made long-term relationships due to an initial friendly conversation. This is a first experience for us dealing with a customer negativity over a term of endearment.
In the 24 years of operating in this business we have only had to walk away from a customer/job on FOUR occasions. We take pride in providing golden standard services for our local community. However, we are not going to be verbally accosted or held hostage by a negative review to be forced by a homeowner on how we should do our job and at their dictated price.
Maybe Ms. Laurie should reflect on how she treats people as its not only us who endure her despicable conduct, those around her freely express how deplorable she treats people on a consistent basis. - Kathy M.San Francisco, CA03Aug 22, 2023
Septic system repair was outstanding.
Justin is very knowledgeable. The repair was completed in a timely manner and at a fair price. I will definitely use him againHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Kirsten C.
Sep 19, 2023
We truly appreciate you sharing your experience with our family business. It was an absolute delight getting to work with you and getting your system to working order so you can focus your energy on your beautiful family!
- stacy c.San Francisco, CA343242Feb 2, 2022
Just-in-Time Septic is in no way professional or reliable as advertised or reviewed. They took my money and ran! I hired them specifically because they are local, family owned, and licensed above what is needed for just a simple cleanout. I needed their septic inspection service for a real estate transaction and made sure before hiring them that I would get a typed report; I was even willing to pay more then other quotes for this reason. Kristen was very friendly, chatty and quick to take payment and schedule my appointment. However, the problem is I paid over $1000 for my tank to be pumped and inspected, and I NEVER got the formal report. After the inspection, I called at least 6 times, 2 of the times she answered and said she was having computer problems, but the calls were over a month apart. So really, you can run a business for over a month and still have computer issues? I don't think so, but I was very patient and very understanding and she said she would email it to me after calling her tech support guy. I never received a follow up call or my septic tank report. I have since then called no less then 10 more times, and she is not picking up or returning my messages. I even said on a voicemail that I was going to write this in a yelp review so please call me back to work it out because I'm not trying to make you look bad, you just need to do the right thing. It has been 4 months since I paid them and I still have NO professional report on my septic tank for my real estate sale. If the owners are reading this, I will be also reporting you to BBB, etc. if you do not give me the full service I paid for. Ghosting me is rude enough, but you can't take customer's money with out delivering your service - that's stealing.
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Kirsten C.
Mar 13, 2023
This reviewer is egregiously misleading Yelpers by omitting factual truths, for instance: Stacy was REFUNDED for the septic report fee.
After emailing the septic report multiple times even suggesting mailing a physical copy to her address (which Stacy refused and insisted on only email delivery), it was clear there was an issue with the electronic delivery of the septic report. Since we were having such a difficult time getting the report to her, we elected on our own fruition to extend a one-time courtesy refund for the inspection report fee for the amount of $250.00. Even though we did perform those services we felt it was best to just return the fee and resolve this issue with Stacy in the effort of providing Golden Standard customer service.
The total for ALL of the services provided for Stacy was $1045 – That included: pumping hazardous waste out of her septic tank, performing a hydro load test to verify that her leach lines were accepting water, pictures, visual inspection, composing a written report and disposal fees for dumping her septic waste. She received more services than just a “Septic Report”, those additional services were rendered, and expenses were incurred to perform all of those services.
After refunding the $250 Stacy continued to demand more, she wanted the entire amount to be refunded. We performed all services contracted including the written septic report, she received the benefit from our services including knowing that her septic system passed for the sale of her property. We refuted her demand as she received those services which she benefited from for her real estate transaction, we incurred dumping fees which were paid on her behalf and the fact that there was absolutely NO workmanship issues to warrant a full refund.
We are all human and as business owners we take full responsibility if we stub our toes on performance. In this case we performed flawless services, it was an isolated issue with email delivery of a report to which we attempted to resolve on multiple occasions even with the lack of full co-operation from the customer.
It is unfortunate that we went above and beyond for this customer, and she still chose to besmirch our good name. - Joe G.Petaluma, CA2910088Oct 28, 2020
Very rude owner. Didn't have a mask on, no social distancing. The list goes on.. Shop somewhere else.
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Kirsten C.
Mar 13, 2023
* July 17, 2023 UPDATED REPLY *
Thank you for your recent response substantiating that you were never a customer of ours and validating our claim that our customer had a legal easement. Easements do not have a clause requiring a 24-hour notice, the party who owns easement rights has the privilege to perform as recorded. Since this easement was purchased solely for our customers septic system he had the authority to maintain and hire repair services at will.
Further, our vehicles are regulated by DMV and we are in compliance as they are class C vehicles. We do not have to meet the same DMV demands/regulations as you do with your class A & B tow vehicles. Another allegation that does not apply to us.
It is apparent that your reviews are maliciously intended and an effort to defame our character. You continue to make snarky baseless jabs, throwing all sorts of venomous allegations that are false but a spiteful attempt by you to place harm upon our
family business. We do not carry the same feelings, we have no spite towards you even after your multiple attacks against us. We are just a family business who maintain proper licenses and insurance so we can conduct golden standard services in the community I was raised in and are currently raising our family.
Again, we have never been hired, paid or solicited by you for services. As you admit, you have not been a customer of ours, this is solely an attack by you due to the issue(s) you had with your neighbor.
Your recent updated review corroborate our claims on this entire matter; this review violates Yelp policy as you confirm that you were never our customer, you stoop to bullying tactics saying awful unjust words about appearances, you not only verbally accosted Justin onsite but continued here on Yelp, you confirm that you have no valid claim against our company as all your rhetoric changes in both reviews. It's all petty criticism.
Absolute disgraceful conduct from an adult, let alone someone who knows the reality of providing small business services in our area.
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This is 100% false, deceitful and erroneous review.
This is a DISGRUNTLED neighbor who purchased the neighboring property to our long-time valued customer. This neighbor purchased the property to operate his local towing company from and to build a detached building for his operations. He found out that this neighbor had a valid legal easement right for their septic system on his property that was brokered, paid for and recorded with the County with the previous owners. He was beyond disgruntled that he had his neighbor’s septic system on his property, and it prevented him from building on his property in that area. His anger was further fueled by the neighbor walking in that easement area and when the neighbor hired contractors to perform services on the septic system.
During services this defamer approached Justin screaming at him about the services, demanding that we forward all documents pertaining to the services we have provided to date and screamed nasty obscenities. Justin informed him that we could not provide any information or documents unless he had a court order, which he further berated Justin with vile obscene words and gestures then left the area still yelling indecencies.
The picture posted was crafted to project a situation that was not truthful. Upon arrival we greeted our customer with a mask as suggested by the CDC, we discussed COVID compliant conduct with our customer and then went to provide services outside which did not require masking. Our customer approached our technician without announcement nor wearing a mask as it was discussed with him COVID preferences. At that time, we performed our due diligence pertaining to performing services during COVID; daily temperature checks, masking, sanitization, weekly tests and etc. We still take our duty as services providers and being in/around our customers to heart and do our absolute best to ensure everyone’s health safety.
We have reported this fraudulent review to Yelp on several occasions as it violates their own guidelines: “ .. reviews are personal,… consumer experience(s)..”. A consumer is “a person who PURCHASES good and services for personal use”. This slanderer has NEVER hired, paid, solicit, called or conducted any business with our reputable family business company, this is his malicious intent review to defame our character and good name all due to his hostile relationship with his neighbors easement.
It is surprising that a person whom himself owns/operates California Towing and a DJ small service businesses would conduct himself in this manner along with willfully make slanderous egregious statements against another family operated service company who has never been hired by him. Shows his compromised ethics! - Jasper S.San Francisco, CA091Jun 21, 2022
They seemed to do a good enough job pumping, but didn't close the septic tank back up again properly- even after we discussed the best way to do it. Justin (Just-in, get it?) said that his job was to open the tank and pump as needed, but not to close it back up again- (even though I was paying him by the hour to dig, open the lid and closes it up again). WTF. I had to dig down through 2 feet of dirt and gravel to close it properly. Since he didn't mark the location of the opening like i asked him to do, I had to dig a much larger hole than necessary.
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Kirsten C.
Mar 13, 2023
We operate, conduct business and contribute to our community in full transparency.... wonder why a person would make a libelous review hiding their true identity?
We have no record of doing any business for a Jasper. Nor does Justin recall a job like this.
We do charge $85 an hour to unearth to gain access to the lids of the septic tank so we can lift the lids and properly pump both the liquid and solid chambers of the tank. Most homeowners want us to leave the lids exposed for access or possible installation of risers (as risers are current building code requirements for septic tanks and the proper way to gain access). Unless the homeowner expresses for us to backfill the exposed lids, we do not perform that task.
Our pricing structure is flat rate with the exception of the hourly fee for exposing a septic tank, if a customer wanted the additional service of sealing a tank Justin would have a simple discussion with the customer for those add-on services detailing the proposed work along with a flat rate to perform.
Paying us $85 an hour is for a specific task, we are not $85 an hour for whatever the homeowner wants us to do. We are specific about our pricing and fully communicate with our customers to thwart any misunderstandings. - N L.Sebastopol, CA05Apr 3, 2021
Our experience with Just-In Time Plumbing and Septic has been outstanding every time. They are all courteous, friendly, and, during the pandemic, have followed social distancing and other covid virus rules.
But most importantly, they get the job done. They back up their work. They are there when they say they are going to be there, they work hard and fast, and they solve the problem. They have been out here a number of times, for various plumbing and septic issues, most "emergency" situations, and each time they got here right away (thank goodness!) We have been more than satisfied with their well done, complete, and professional service.
We recommend Just-In Time very highly and without reservation. You won't go wrong with this company - they will take care of you every time!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Kirsten C.
Mar 13, 2023
How sweet of you, we truly appreciate the recognition as Justin and I work tirelessly to ensure we are doing right for our customers. Not only are we providing services for our local community, but we are raising our family here as well, so we are truly invested for the betterment of our beloved community.
- Marcus K.Sebastopol, CA83241139Apr 4, 2020
I would HIGHLY recommend this place for all your septic issues. Justin and his team took really good care of us in our new home when both of our tanks needed pumping coincidentally on the same day! Not only did they come out right away but Justin was super informative and took the time to explain everything to me since we've never lived in septic before. He even covered a few things with me that I could do on my own to save some money if I wasn't afraid of some DIY.
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Kirsten C.
Mar 13, 2023
We are truly honored to have had the opportunity to provide you with services and earn your trust. Thank you for your support and we both wish you the best this life has to offer!
- Ann N.Brooklyn, NY1051Dec 3, 2021
Outstanding family-owned and run business that communicates and gets the job done 'right'. We felt cared for by Justin and Kirsten all along the way. Their work was thorough and well documented to us through photos and consultative conversation throughout. Their skill, knowledge, and professionalism built my confidence that our septic will keep on, keeping on for a long time!!
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Kirsten C.
Mar 13, 2023
Thank you so much for your kind words! It is customers like you that make providing services for our community so worth it!!!