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Ask the Community
Q:
When are they taking phone order or DoorDash?
A:
They now accept online orders for this location through the company website. I just did this today and it was easy and quick!
Beth T.Â
Recommended Reviews
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Overall rating
66 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Cheolie C.CA, CA0110Aug 3, 2024
Good place and Awesome food .
I love Japchae, bulgogi fries. The Korean BBQ sauce is my favorite!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Bonchon Marketing
Aug 7, 2024
Cheolie, we love to hear that! We’re so glad you enjoyed your japchae and bulgogi fries. See you again soon.
- Howard L.Monterey Park, CA072Aug 11, 2024
The crunchiness is on another level! We got the chicken with sauce on the side since we weren't going to eat it right away. 3 hrs later after we got home, the chicken was still super crunchy and juicy!! The bowl is presented neatly which is a plus for making it look extra appetizing.
The staff there are super friendly, helpful, and patient. Overall a great experience!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Bonchon Marketing
Aug 12, 2024
Howard, thank you so much for your feedback! We are thrilled to hear that you enjoyed our food and service. We are glad our team could make you happy!
- Cecilia Q.Fremont, CA20712Aug 9, 2024
I am giving Bonchon a five star rating for excellent customer service. I placed a take-out order and, when I got home, I noticed that I was missing a pickled radish (which was one of the reasons I went to Bonchon). I called and spoke with the owner, Lock, who remembered me. When I told him what had happened, Lock immediately apologized and wanted to make it right by offering to drive to my house and deliver the pickled radish. I advised him it wasn't necessary since it was partly my fault for not checking my order before I left the restaurant. Lock was insistent in dropping off the radish, which he ended up doing. I have had similar situations with other Petaluma restaurants, and all I got from these restaurants were the "I'm sorry that happened" comment. None of them offered to rectify the situation. So, Lock, thank you and I am definitely going back to Bonchon and will bring friends and family.
As for food, I've only had the wings with soy and garlic sauce so far, and I'm giving the quality and the taste of the food five stars as well. I can't wait to return to Bonchon and try their other dishes.Helpful 0Thanks 0Love this 2Oh no 0Business owner information
Bonchon Marketing
Aug 12, 2024
Cecilia, thank you so much for your feedback! We are thrilled to hear that you enjoyed our food and service. We are glad our team could make you happy!
- james p.San Francisco, CA2611279Jul 24, 2024
This was the best place ever you guys should come here and taste like the worlds best chicken ever!
The owner is super sweet just like the tangy sauce.
Love love love
Airy light delicious chicken.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Bonchon Marketing
Jul 25, 2024
james we love to hear that! We’re so glad you enjoyed our famous double-fried chicken. See you again soon!
- Jun 14, 20241 check-in
Just an ok experience. The call to order Bulgogi, Chicken Katsu, Korean Street Corn, & Fries for takeout was a fairly easy transaction. We were a little thrown that they asked when we wanted it ready versus giving a time when they would be able to have it prepared for us.
It didn't take long to get our food, it was packed nicely, & came hot. I don't know if we missed a utensil station, but we didn't receive any napkins or utensils, weren't asked if we needed any, & weren't directed to get any ourselves.
Bulgogi was ok. The meat pieces were still quite attached to each other. I liked that it had a little bit of scallions, onions, & mushrooms. However, the accompanying portion of rice was pretty small, especially in proportion.
Chicken Katsu had a good texture, taste was standard.
Corn was ok.
Fries were tasty.
We got some sauces on the side that were also tasty & enhanced our bites.
Overall, portions seemed small for the price & taste was just ok.Helpful 4Thanks 1Love this 3Oh no 1Business owner information
Bonchon Marketing
Jun 17, 2024
Alma, thank you so much for bringing this to our attention. Please know we take your feedback seriously and will be following up with the Bonchon Petaluma - N McDowell Blvd location. We'll pass your message along to our team and it should not happen again. If you'd like to share more details please reach out to us https://www.bonchon.com/contact-us
- Jun 13, 2024
So excited we got a Bonchon in Sonoma County now! I've gone a few times now and it's always good. The workers are very helpful and patient.
I highly recommend ordering the wings and get their spicy sauce! (Drumsticks are HUGE but for me they didn't have that crispness of the wings.) The soy garlic is also delicious but the spicy sauce has a nice sweet and spicy flavor. The chicken is always so crispy but the meat is juicy and moist. The perfect combination! Their japchae was surprisingly good as well as their fries. I don't think you can go wrong with their sides.
It is a little pricey but for the quality of the food I think it's worth it to get once in a while. We make rice at home to go with it since the side of rice is super small. Try it at least once!Helpful 1Thanks 1Love this 2Oh no 0Business owner information
Bonchon Marketing
Jun 14, 2024
Chanyaphon, thank you for the 5 star review! We're thrilled to hear that you've been enjoying your visits to our Asian fusion restaurant. We appreciate your recommendation of our wings and spicy sauce - they are definitely a fan favorite! We're also glad to hear that you enjoyed our japchae and fries. Thank you for choosing Bonchon Petaluma, and we hope to serve you again soon!
- Stefani A.Rohnert Park, CA059Aug 26, 2024
This is my second time ordering to-go and I want to say they do not disappoint! Their chicken is cooked to perfection. It's crispy, juicy and flavorful , literally the trifecta for perfect crispy chicken. I got their chicken spicy sandwich and it's so good! And it helps that they have amazing costumer service as well!
Helpful 1Thanks 1Love this 1Oh no 0Business owner information
Bonchon Marketing
Aug 28, 2024
We're thrilled to hear that you enjoyed your experience with us and that our chicken lived up to your expectations. We strive to provide the best service to our customers and we're glad we hit the mark. We look forward to providing you the same level of satisfaction on your next visit.
- Doug D.San Francisco, CA352631Aug 18, 2024
Love Bonchon! Owners are really nice, staff is friendly, and the food is top notch as always!
Helpful 1Thanks 1Love this 1Oh no 0Business owner information
Bonchon Marketing
Aug 20, 2024
Doug, thank you so much for your feedback! We are thrilled to hear that you enjoyed our food and service. We are glad our team could make you happy!
- Apr 21, 2024
Service was great!
We ordered potstickers, chicken Sandwitch, and / spicy rice cake.
Make it short, potstickers were good but too salty. Chicken sandwiches was pack with 3 small piece of fried chicken with 1/5 cup of coleslaw without fries for 13 dollars. was serve half full in plastic container, for 14 dollars.......not enough of ingredients ( fish cake, vegetable, and rice cake). Flavor is good for those 3 items we ordered, but will not ever order again . We were talking to other customers next table. They liked the fried wings and gladly share their food with us. Yes. Next time we will come back for the wing.
Overall, flavor is above average for Korean food.
It won't be the restaurant that we like it enough to come back because the portion.
If you want to charge higher price, at least make customers feel money are worthy to the value to come back, and not feel cheated with the amount of portions. We were not pleased when we walked out , so we went next door Jumbo juice ordered the large size smoothies to cheer us up.Helpful 1Thanks 0Love this 1Oh no 1Business owner information
Bonchon Marketing
Apr 23, 2024
We are glad to hear that you enjoyed our service and the flavor of the potstickers, chicken sandwich, and spicy rice cake. We apologize for the saltiness of the potstickers and the portion size of the chicken sandwich and spicy rice cake. We will take note of your feedback regarding the value for the price and work on improving our portion sizes. We are happy to hear that you liked the fried wings and hope to see you again soon for them. Thank you for your support.
- Feb 26, 2024
Four stars for the new Bonchon in Petaluma! They opened last Thursday and we came Friday night to do take out. The line was passed the door snaking down the back of the restaurant when we arrived around 620pm. Service is slow as they are working out their kinks. We knew it would be as we called for take out only to be told they they are backed up and not doing phone orders. They are also not doing online orders at the moment. It took 30 mins to get to the register to order. We were told they are not selling any shareables and only chicken and fries. After we ordered, it took another 45 mins to receive our order.
So was it worth it you ask me? It was! The chicken was fantastic, crunchy, tossed in soy garlic and spicy Korean bbq sauce (I ordered half and half). I ordered both the boneless and the strips. I prefer the boneless more as they are more bite size, tender and easier to eat. I find that the strips were a little on the dryer side. It comes with a side of your choice, I got the radishes and cold slaw. Didn't end up eating them as we were stuffed from the chicken!
I would definitely come back especially once they're running the train smoothly. I would do online order once that is up. I also appreciated the manager (or owner) coming out from the kitchen and thanking us for visiting and he appreciates our patience. It does make a difference when you're standing around over 1.5 hours for chicken!Helpful 3Thanks 0Love this 2Oh no 0Business owner information
Bonchon Marketing
Feb 27, 2024
Thank you for your review, Annie! We're so glad you enjoyed our chicken and sauces. We apologize for the slow service and limited menu during our opening weekend. We're still ironing out the kinks, but we're working hard to improve our service. We hope to see you again soon, and we promise to make your next visit even better!
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