Kanna Spa

I thoroughly enjoyed my experience at Kanna Spa! I called to schedule some indulgent pampering for my birthday. My desire was a 120 minute deep tissue massage with 30 minute scalp/jaw/neck add on. I called only a day or 2 before my birthday, understanding it was super short notice and I might not get an appointment. I was told there was only a 120 minute slot available, but given that it was my birthday, they really wanted to accommodate me amd would inquire if the massage therapist would mind extending her hours. Such a gracious request! I gave them a call back shortly to move my appointment to a few days later because I didn't want anyone to have to extend their hours. Communication throughout the booking process was clear, professional, informative, and thoughtful. On the morning of my appointment, I got a text from Tiffany stating that my scheduled therapist was suffering with food poisoning! She extended the offer of rescheduling for later in the day. She communicated that this would a male therapist and inquired if I would be ok with this. I didn't mind, but appreciated the information regarding that change. She also graciously offered a couple of complimentary add ons for any inconvenience caused. I gladly accepted! Upon arrival, street parking was easy to find right in front. The space was clean and calming. I was greeted very kindly by Jenny, and shortly stepped into the infared sauna, in which I had a beautiful meditative session as I loosened up for my massage. Ural performed my 120 minute deep tissue massage and I definitely put his skill to work! I am a larger human with deep body tension. Ural had great technique and was inquisitive about pressure and how I was feeling and responsive to any request I made. I blissfully fell asleep at one point. Thennnnn, Tiffany came in for the grand finale scalp/jaw/neck massage. Honeyyyyy, let me tell you. I am no stranger to quality massages. I have experienced them across the country and world. This was theeeee best neck massage I have ever received. Heavenly. She has magical hands and I walked out with none of my chronic pain or scalp tension. I was at least an inch taller too after that spinal work! I will definitely be back, and I'm not even that local! I'm about 30-40 minutes away in Oakland, with plenty of access to other massage spots, but I will no doubt travel for this one. Thank you!

I've had a lot of massages and the one with Isidro at Kanna Spa was one of the best! He was very in tune with what you want, he checked-in now and then (if you are OK with that) to make sure the pressure was okay, and he would adjust with precision! I may have been one of, if not his last client for the night and what I really liked also was that the massage did not feel perfunctory or rushed (like many other places especially with evening massages). He was intentional, attentive, and skilled and made me feel comfortable throughout! I highly recommend Isidro for a high quality and superb massage!

Lindsay at the front desk was so accommodating and nice! Making an appointment over the phone was easy. Day of comes and was told to come 15 minutes early as I was a new client well I came 15 mins early and the door was locked. Odd since I knew there was an appointment before mine. I walked around the back because maybe there was another entrance. There wasn't, I come back and call the spa. Lady picks up and says she will text them but also tells me my appointment isn't for another hour which was incorrect and kept trying to fight me on it. Finally she apologizes and was like oh I was looking at the wrong thing you are correct. Not a great start for me. Finally Lindsay comes out from another suite to let us in. Things go good until we get out of the sauna, we were told there would be cold towels there were not. Then its time for the massage. Jose was super knowledgable
and gave me a lot of tips and tricks, my body felt greay but my mind was not relaxed after that massage as he talked the entire time. Well I had paid for cupping and never recieved that service during the massage. I had to say something to Linsday where she goes to ask Jose about this. Jose comes and tells me my only options were to do it right now or they will comp it next time. At this point in time I did not really wanna come back here. I agreed to get the cupping done right then as I had never done it before and wanted to experience it. Well the cupping was amazing! My favorite part of the day. I was so relaxed after it was done like a million times more then that massage realxed me. I would do cupping again. Also in our package we got 10 mins on the vibration plate. Ladies if anyone ever puts an intensity of 1 on that thing for you just bump it up. You should never be at a 1 beginner or not. Its supposed to feel like your legs are itchy because its moving all that stagnant fluid around. They ended up comping us the vibration plate $15 for the inconviences we endured of me not getting cupping done during my massage. Honestly it wasn't the greatest first experience and because of that I am hesistant to ever go back.

I called Kanna Spa to schedule an appointment. I spoke with Tiffany and she was very friendly. I told her my ideal date and time, which was late in the evening and the next day. She wanted to confirm with the massage therapist to see if they can extend their shift to accommodate me. Tiffany called me back within 10 minutes and I was instantly scheduled. The process was extremely smooth, which was amazing!

The next day, I visited Kanna Spa on 12/2/23 for a 60-minute relaxation massage ($120). The moment I stepped foot into the salon, I was immediately immersed in a calm and soothing atmosphere. I checked in at the front desk, where I filled paperwork on my preferences for the service, such as what areas I want more focus on, what areas I want to avoid, if I wanted a silent appointment or not, etc. This made my appointment feel much more customized and catered to my personal desires.

My massage therapist was Isidro. Before beginning, we did a mini-consultation to go over my requests and to clarify any questions or concerns I had. I loved how he ensured the bed was warm and verified if the headrest was at the proper height prior to starting to avoid any discomfort.

During my massage, Isidro would occasionally check in to see if the pressure was too vigorous or not. However, that was never the case. The massage itself was so extremely relaxing that I caught myself drifting asleep. Not to mention, the warm bed and peaceful music contributed to the serene environment.

After my appointment, Isidro offered me water and briefly discussed what he analyzed while massaging me. Going over what he observed, I am now aware of what muscles tend to be tense and how I can prevent further pain in that region.

I really enjoyed my experience at Kanna Spa and plan to book another appointment in the near future!

I came here for my first massage ever and absolutely loved my experience. Tiffany was professional and listened to what I needed from her. My wedding was 2 days after the massage so I didn't want to be sore and Tiffany went the perfect amount relieving the tons of stress I had in my shoulders and back while still leaving me refreshed and relaxed. The setting was also very calming, smelled nice, and the warm towels and heated table were all super nice touches. I will be back!!

I believe this place is a nice relaxation bar where they can work on your special spots if needed, but you got to be careful with the extra pricing of every other little service. I was not impressed with that. The masseuse were good and did their job correctly. I've had others where the service includes hot rocks and sauna included with a service and this did not. I would shop around if needed but if it's close by and you like your first experience, keep going.

First impressions are everything - I was disappointed with the service when I walked in as it was not welcoming at all. The staff member at the front desk was not friendly and immediately asked me if my name was Debbie (which it's not). I told her my name and that I had an appointment for a massage and facial at 10am. She seemed to have trouble locating it on her computer and asked me again if i was sure my name wasn't Debbie lol. She started mumbling a bit and I wasn't clear if she was talking to me and when I asked her to repeat what she said, she curtly told me someone will be right with me so I took a seat. Actual Debbie arrived and the staff member's demeanor was a complete switch and she was so friendly to her.

Another staff member walked by me and said I'd have to fill out some forms since I was a new client, and literally gave me the clipboard of form + a pen and walked away while saying I don't know who is doing your massage. Behind the front desk, I could hear the first staff member I interacted with, talking to another staff member saying No i'm not doing Maya's facial and repeated it a few times in a rude tone. I was left in reception with no idea of who was going to help me and I almost felt like walking out at that point. This was a Mother's Day gift from my husband and I just was so surprised with this experience so far.

I filled out my forms and I was sitting alone in the waiting area and a friendly voice apologized for the wait and asked if I was Maya. Tiffany let me know she was going to be doing my massage, and her demeanor was very sweet and welcoming. I felt relieved that not all of the staff members were as unwelcoming as those I encountered when I first arrived to the spa. I had a wonderful massage with Tiffany and she nailed the perfect pressure during my massage.

Right after my massage, I had a facial with Luba and this was my first facial ever. Luba walked me through each of the steps and provided details on the benefits of each step, which was very helpful. I'm pretty sure I was so relaxed from the massage that I fell asleep during part of the facial with Luba, which was also very relaxing as she was massaging and moisturizing my face.

The spa itself is very clean, there's plenty of street parking available, and while I enjoyed the spa treatments, I won't forget my very unwelcoming experience unfortunately.

Went to Kanna Spa for the massage and cupping combination and had the best experience! I didn't even realize how tense I was and how much I needed work done. Paola knew exactly where to provide extra attention and I walked out floating on air. Also, the street is very easy to park and safe after dark.

Not much in the way of service. Nobody at desk when I arrived and when I left. Massage was ok but not great. At $125 for an hour, I don't think I'll go back.

Kanna spa was fantastic. They had a thorough check-in process. I particularly liked the part where they not only asked where I wanted more focus but also how much feedback with the massage therapist I wanted during the massage itself. Pao was great.

My friends and I booked 60 minute massages at Kanna for a weekend birthday celebration.

Scheduling:
Very simple! I left a voicemail about a week prior to the date we wanted. Tiffany, the owner, called back within a few hours. She was very accommodating for our group of 4.

Spa:
Conveniently located near downtown San Mateo with a shockingly ample amount of parking space available. The spa is located on the 2nd floor near a dental office. Lobby was clean and peaceful. They ask you to fill out a client form, where you indicate pressure preference (light, normal, hard) and areas to focus on or avoid. We did have to wait a little bit after the check-in process before our masseuses led us to our individual rooms.

Massage:
My masseuse did an amazing job! I wish I got her name. My friends also enjoyed their massages. We appreciated the hot towels to quickly clean up any residual oil prior to getting dressed.

Knocking off one star because the bathrooms were outside of the salon and down the hall of a different business. We all agreed the bathroom stall was very small and cramped. I thought the massage table face cradle / headrest smelled a little off.

Overall, the staff members and massages were great, and we enjoyed our experience here!

General Tips:
- Arrive early to fill out your form, use the restroom, and get undressed
- Tips are cash only