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30 years in business
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Review Highlights
“I joked that I wanted a ribbon on top of my new car and sure enough, Ovais came through with the big red ribbon.” in 68 reviews
“Basir in financing was awesome helped guide me in my best plan for long term maintenance of my new vehicle.” in 35 reviews
“I called George Soliman since I bought a car from him 2 years ago to find out that he moved to Lexus of concord.” in 29 reviews
About the Business
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Ben G.
At Lexus of Concord, we are committed to meeting your needs. Whether you are looking for an affordable and reliable vehicle for a family member, or in need of a prestigious luxury automobile... we have you covered. From unparalleled customer service to world-class quality, we implement our high standards every day to exceed your expectations and meet your satisfaction as our guests. We also offer FREE delivery of your New or Pre-Owend car within a 100 miles radius.
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Has anyone purchased and had the "Cilajet" paint protector applied to their new or used car at Lexus of Concord? If so, what was your experience and are you happy with it? Tks for helping me decide!
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Overall rating
1502 reviews
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- Brandon P.Antioch, CA01Jul 23, 2024
I had came to test drive a car here and was greeted by a salesman named Moustafa. He was very kind and inviting and really made me feel welcomed. After the test drive I decided that I would like more time to think about it and possibly check out other cars. So I took his card and went home, however the next day I realized that I did want that car and called Moustafa up to try and make the sale. Moustafa wasn't actually working that day but he took time out of his day off just to sell me the car. It meant a lot that he would do that and I believe that shows a lot to his character. I would definitely recommend purchasing a car here because they are very kind, respectful, and they value your time.
Helpful 2Thanks 0Love this 0Oh no 0 - Sheriene R.Castro Valley, CA1682021Aug 21, 2024Updated review
As my prior reviews suggest, I have experienced a broad spectrum of customer service at Concord of Lexus. This five-star review is solely for my experience working with Randi and Eva when buying and financing my RX (see my prior five-star review for buying an NX, my two-star review regarding how ownership is running the location, as well as my one-star review for the horrible experience financing the NX with Ali).
Randi
Having already worked with Randi when purchasing the NX, I knew there was no other salesperson I wanted to work with when purchasing the RX. While I knew I wanted an RX, I was undecided as to exterior/interior colors, trim, and options...so, pretty much everything. Randi was extremely patient and helpful throughout the process. There was absolutely no pressure or sleazy sales tactics. Which, as a woman purchasing solo, I especially appreciate. I went on multiple test drives: the RX, the RXh, the RXh+, with and without panoramic roof, with and without HUD, advanced park, etc. (you get the idea), and each time Randi comprehensively answered all my questions. In between the numerous test drives, I would also text or email Randi with questions, concerns, etc., and each time, Randi promptly, happily, and thoroughly answered. Finally, after months of debating and researching, I knew what I wanted and informed Randi. Unfortunately, there was a curveball: I wanted the RXh+ with advanced park; however, at the time (this was late 2023 for a 2024) Lexus had yet to ship an RXh+ with advanced park to the west coast, and there was no timeline as to when Lexus would start shipping. In fact, when putting in my order for the RXh+, there was not an advanced park option for Randi to select. Nevertheless, Randi worked some magic and was able to put in a customized order for an RXh+ with advanced park. Now, it was just a waiting game for Lexus to pull my order, assemble my car, and ship it to California. It took a few months, and at times I was debating to just forgo waiting and buy one without advanced park, but I stuck with it and am so glad I did as I love my car. Bi-weekly, Randi would keep me apprised of the car's status. Finally, Lexus pulled the order, at which point Randi began giving me weekly to eventually daily updates to the car's status. There is nothing like seeing a screenshot of the timeline of your car's assembly and delivery. Of course, when the car arrived, I was out of town for work. However, Randi made sure it was not taken on a test drive or under trees while awaiting my arrival, and he would even text me photos of the car on the lot. When I was finally able to pick up my car, the car was washed, charged, red bow accessorized, and ready for the multiple photo-ops Randi graciously endured as the photographer. From first walking into Lexus of Concord to driving the car off the lot, working with Randi was an absolutely pleasant experience. I would highly recommend working with Randi if you are interested in a Lexus.
Eva (the website incorrectly has her name as Ava)
I opted to lease the RXh+ for the lease cash deal, then purchase outright after the required four monthly payments. When it was time to do the financing, I was able to work with Eva from the very beginning, which was night and day compared to when I was first assigned to another person for financing the NX. From the very start, I knew I was in good hands. Eva handed me an iPad that allowed me to see every warranty available, as well as the various terms offered per warranty, and the total cost when adding or declining a warranty. She answered all my questions thoroughly and satisfactorily - and I had a lot of questions. I was able to see what the payment would be without any warranties, and then go from there. This transparency was not offered to me originally when financing the NX with another person in finance. Then, in an additional step of transparency, Eva voluntarily moved her computer screen to show me what she was seeing on her end. With Eva, I never felt that I was being deceived or enduring dubious sales tactics. In fact, Eva was so forthright, she informed me when she thought a warranty was superfluous, which I greatly appreciated. Eva is competent, transparent, helpful, and forthright, and any customer that works with Eva is in good hands. If you are not assigned to Eva in finance, ask to be reassigned to Eva. You will be glad you did, believe me.
Should you decide to take your business to Lexus of Concord, I highly recommend requesting Randi as your salesperson and Eva as your finance person to ensure a great buying experience.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Brianna
Sep 29, 2023
Sheriene, thank you for sharing your detailed feedback and kind words about our team. It's clear we have areas that need improvement to meet the luxury standards you've come to expect. We will be sure to address these concerns, and if you'd like to discuss this further, please reach out anytime to our Service Manager, Stephanie Reeves, at 925-808-4154 or stephaniereeves@lexusofconcord.com. Thank you.
Jul 18, 2024Previous reviewThis one-star review is solely for my experience with Ali in finance. As my prior review noted, I originally went into Lexus to test drive an Rx; however, my mother ended up getting an Nx first. We opted to lease the Nxh+ for the lease cash deal. When it was time to do the financing, we were assigned to Ali. I explained to Ali the reason for leasing and that after making the minimum lease payments for the lease cash, the car would be paid in full. So far, so good. Or so I thought. It was late and Ali could probably tell I was exhausted. He kept throwing numbers at me, for various lease payments, down payments, warranties, etc. I asked him to slow down as I was trying to take notes. I asked, to no avail, to see the computer screen, in hopes of better understanding. Ali was extremely pushy and rude. When he realized that I am part middle eastern, he changed his tone some, and came back with different numbers. I was more appalled than anything. Someone's heritage should not impact the numbers provided. I kept asking for explanations and clarifications, which I did not receive. I also asked why the term of the warranties were limited when they were longer terms available per the pamphlets (remember, this was for my mother, so I wanted a longer warranty). Ali would not provide an explanation. I am kicking myself for signing the paperwork when I did. I should have known better. I work in the legal field and with numbers daily. However, at the same time, I should not be blaming myself. In truth, I was a victim of deception and dubious sales tactics, despite my multiple attempts for transparency. The next day, with a clear mind, I reviewed the documentation I signed, and my gut kept telling me it was a horrible deal. I immediately contacted Lexus and rolled back the warranties, asking to speak to another finance associate when I came in to purchase the vehicle. That person ended up being Eva, who is amazing (and who I write about in my Rx review).
I knew Ali was opaque and suspect while in his office; however, I did not realize just how much until I worked with Eva and saw the huge contrast in transparency, explaining, and customer service. After working with Eva, I mentioned to the general sales manager, Ben, how amazing Eva is and how my experience with Ali left me shocked and disappointed, to the point I almost canceled my Rx order. Ben apologized and indicated that Ali "got in trouble for what happened." Whether that is true, or whether Ben said it merely to placate me, I do not know, nor does it really matter. Ultimately, it is up to Lexus of Concord whether it truly wants to proactively ensure that all their employees are respectful and transparent. Since the incident, there have been occurrences indicating that Ali may be, in my opinion, chauvinistic and narcissistic. For example, I pulled out of the Lexus parking lot, with Ali behind me. As soon as he got on the road, he gunned it (at a ridiculous level), swerving between traffic, almost causing an accident. Also, while I was talking with a salesperson regarding my Rx, I had Crumbl cookies with me. Ali saw them and mentioned how his girlfriend loves them, but they are unhealthy, so he throws her cookies away. I remember just looking at him, feeling sorry for this woman he obviously does not respect, as well as wondering why he felt the need to share. It was all very inappropriate.
In summary, should you decide to buy from Lexus of Concord: if they assign you to Ali in finance, demand to be reassigned to Eva. You will be glad you did, believe me.Jul 11, 2024Previous reviewThis two-star review concerns how ownership is running the Lexus of Concord location. Since August of 2023, I have been to this dealership more times than I can count, as I ended up purchasing two vehicles from this location between September 2023 and February 2024. During my visits, I noticed things one would never expect from a luxury dealership, which makes me wonder if this dealership, while nevertheless selling luxury vehicles, should even be called a luxury dealership. Immediately when entering, you see a receptionist desk; however, there is NO receptionist. So, you stand there feeling like an idiot, looking around hoping to find someone who can help you. This should never be the case. Rather, a true luxury dealership would employ a receptionist who is able to greet you upon arrival, ask you how they may help you, and if you would like water while you wait. How the owners do not see the apparent need to hire a receptionist is beyond me. As someone who waited more than 10 minutes before anyone came to ask if I needed help, the need for a receptionist is glaringly obvious. This is the very first dealership I have been to that does not have a receptionist - even dealerships that are not considered luxury afford their customers the respect of having a receptionist.
Then there is the issue with the restrooms. I obviously am unable to speak about the men's restroom; however, the women's restroom leaves much to be desired. Of the multiple times I have visited the dealership, only once was the women's restroom not appalling (i.e., liquid, toilet paper, and seat covers on the floor, and dirty toilets and sinks). While the restrooms are not, thankfully, as deplorable as some roadside gas stations, I have seen much cleaner and sanitary restrooms in gas stations, fast food restaurants, and rest stops. Customers who spend a good amount of money at the dealership use those bathrooms, and yet providing a simple thing such as a clean and sanitary bathroom seems to be too much for the business owners to provide. Yes, I understand that the customers should be more respectful when using the restrooms; however, that does not negate the fact that the restrooms are not adequately cleaned and sanitized. My guess is that the bathrooms are cleaned only once at the end of business hours, which is dreadfully unacceptable.
Recently, I took my car in for a service which required leaving it overnight and obtaining a loaner vehicle. Imagine my surprise when I opened the loaner to see it was dirty. It was glaringly obvious that it was not vacuumed since the last use, which left me gobsmacked. How does a luxury dealership provide its customers with vehicles that have not been first cleaned? Thankfully, when I mentioned it, they immediately cleaned it. However, a customer should not be put into a situation where they need to ask for the vehicle to be cleaned. Furthermore, I found it interesting that the profile of the prior customer who loaned the vehicle was still in the system. I understand people may forget to delete their profile; however, one would think that Lexus employees double checking that it was deleted would be part of the vehicle check list (including vacuuming the vehicle) before loaning the vehicle to another customer.
Finally, during one visit, some paperwork needed to be printed. Simple, right? Unfortunately, no. Instead, it took over 20 minutes to print 10 pages. Yes, you read that correctly. The employee kept apologizing, explaining that the printers are extremely slow and pretty much on their last leg. I stated that no apology was necessary, as the efficiency of the technology is not a reflection of the employees, but rather the owners. And I couldn't help but shake my head, because as I sat there for 20 minutes for 10 pages to print, the owners were replacing the wallpaper in the dealership's main room. Here I was, having an employee apologize for a printer in dire need of replacement being extremely slow, and yet the owners decide changing the wallpaper is a higher priority. I found the misguided priorities in fund allocation to be ludicrous. Sure, Oz looks great when you walk in, but peek behind the curtain, and you see the glitz is all a farce, much like Lexus of Concord.
If you are wondering why I still gave Lexus of Concord my business, it is because of a select few employees that are amazing: Melissa in parts, Eva in finance, Randi in sales, service greeter Chris, and Bill in service, to name a few.
I implore the owners to do more. To do better. To take pride in selling luxury cars and to actively ensure the Lexus of Concord Dealership is in fact a luxury dealership.Sep 27, 2023Previous reviewDue to my car being totaled, I forced into this currently crazy car market. I decided on a Lexus Rx 350h and put out feelers to local dealerships. I kept getting texts re the 500h, despite making it clear I wanted a 350h. Then Jasmine from Lexus of Concord reached out to me and when I informed her that I wanted a 350h, she replied they had one on the lot to test drive. I immediately made an appointment for later that day and was told to ask for her when approached by her colleagues. I brought my mother with me and when we walked into the dealership, no one helped us. A woman saw us, and then darted her eyes back to her computer screen. There was no "can we help you," or "someone would be with you in a moment." Nothing. I decided to look at the cars in the showroom. Still, nothing. Ten minutes lapsed and we were about to walk out, but I decided to instead text Jasmine letting her know. She immediately found me, apologized, and went to get a salesperson for me: Randi. (And it should be mentioned that since Randi is an "online salesperson" he is not to approach walk-in customers; rather, walk-ins are meant for floor salespersons. Hence the reason Randi didn't approach us.)
Randi is fantastic. We went on a test drive, looked at options, talked about what I wanted, etc. There was no pressure and no sleazy sales tactics. Randi happily pulled up cars in different colors so I could see them in the sun, and one time he even brought two cars out so I could compare an interior color (that was in one car) to an exterior color (the other car). My mother mentioned looking at Rav4s to buy, and rather than pressure her into a Lexus, Randi kindly offered to recommend Toyota salespersons. I put in my order for an Rx350h+...but that was far from the end of our story with Randi.
I decided I wanted a different exterior color, and was thinking maybe the luxury trim, so I wanted to test drive one with HUD/panoramic roof/etc. Randi and I set up a time for a test drive, with my mother along for the ride. Low and behold, I decided to change the color and options. Randi was great in helping me. Randi also asked my mother how the Rav4 search was going and, to even my surprise, she mentioned wanting to look at the Nx 350h. We noticed that time was running late, so out of respect of the employees' time, we made an appointment for us to come back - this time with mom test driving.
So, here we are on our third visit to Lexus of Concord; this time, for my mom. Randi mentioned there was an Nx450h+ available for test drive, and he didn't have to tell her twice. The test drive was exactly what she was hoping for in a vehicle, so she gave him the specs and colors she wanted. Turns out the Nx450h+ she test drove had everything she wanted except park assist. After thinking it over, she decided to buy now rather than wait, so she started the paperwork. However, in true fashion, we took a lot of time in discussions/looking at options and noticed that it was about closing time - so we decided to put down a deposit and come back Sunday. The car was washed, charged, red bow accessorized, and ready for the multiple photo-ops Randi graciously endured as the photographer. Before she knew it, my mom was driving her latest baby home. Now, I just have to wait for mine to arrive.
It should also be noted that between each visit, either my mother or I would text Randi with questions, concerns, etc., and each time, Randi promptly, happily, and thoroughly answered.
So, to sum it up, Randi and Jasmine saved my opinion of Lexus of Concord. I informed both managers immediately, letting them know how exemplary Randi and Jasmine are as employees and that I hope management greatly appreciates having them on the Lexus of Concord Team. And, of course, a special shoutout to Randi - seriously the best salesperson! I highly recommend going to Lexus of Concord and asking for Randi to ensure a great buying experience. - Zhang H.Irvine, CA02Aug 20, 2024
Amazing experience
Ovais is great and good communicate and efficiency
Definitely willing ask my friend and family purcy a car at hereHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Brianna
Aug 20, 2024
Zhang, we're delighted to hear that Ovais provided you with an amazing experience at Lexus of Concord. Thanks for recommending us to your friends and family!
- Joel A.Walnut Creek, CA27Aug 17, 2024
Came in and was quickly helped by Lea who handled a Test Drive for us, answered all of our questions, and helped us purchase a new car.
Everyone at the dealership was very friendly and they really knew the ins and outs of the car and the paperwork.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Brianna
Aug 18, 2024
Joel, we're delighted to hear that Lea and the team at Lexus of Concord provided such a seamless experience for you. Enjoy your new car!
- Josh D.San Jose, CA42696560Aug 11, 2024
Had a really awesome experience purchasing Lexus ES 300h and Lexus NX 350h with our salesman Kiel and our finance manager Basir.
We were greeted by Kiel as we walked through the door right on time for our 10am appointment. Since we had already negotiated the price through text beforehand, Kiel walked us into our office and got us started on the paperwork. As we were signing, we mentioned that we preferred to test drive first.
During the test drive, Kiel was very personable and gave us an overview of the different features of each car. He also did not hesitate to elaborate on any details that we inquired about, as well as address any concerns we might have had about this car from any previous research or experiences.
Once we got back to the office, we wrapped up the paperwork and were sent to the finance manager's office. I appreciate the conciseness of the process. There was only a mention of some add-ons, but when we declined, we moved on quickly.
Basir was clearly very familiar with the paperwork, and explained to us very concisely each item we would be signing. He was also enthusiastic about the policies that he recommended, there were 4 total. We were on the fence about a couple of the policies, and we asked detailed questions about these two policies. Basir answered every question in detail until we were informed enough to make our decision; it was probably about two hours of back and forth. After negotiation, we ultimately went with 3 policies.
Finally, Kiel was helpful in getting us set up with the lexus app as well as integrating mobile devices onto our new lexuses.
Overall, the experience was fantastic. It's clear that Kiel and Basir really know their stuff, and were able to deliver us the cars we wanted, at the price we wanted, and gave us a really great car buying experience to boot. Would highly recommend!Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Brianna
Aug 12, 2024
Josh, we're delighted to hear that Kiel and Basir provided such a fantastic experience at Lexus of Concord. Enjoy your new Lexus ES 300h and NX 350h!
- Margaret T.Danville, CA03Aug 26, 2024
We bought bought a NX350 at Lexus of Concord. We were able to reserve the car while it was in production, and able to get the car and options that we wanted. Through it all Kiel was very professional and helpful. He took the time to explain all of the details of the car and of the purchase. Highly recommend Kiel. He made the process easy.
Helpful 0Thanks 0Love this 0Oh no 0 - Deven B.San Francisco, CA01Aug 28, 2024
Had a great experience with Ovais! He stayed well past closing with us and was very patient as we worked through our final decision process with him.
Lexus of Concord quickly gave us the best deal we could find and made it an easy decision for us at the end of the day.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Brianna
Aug 28, 2024
Deven, we're delighted to hear that Ovais provided such excellent service and made your experience at Lexus of Concord a positive one. Enjoy your new vehicle!
- Mariana G.Fairfield, CA085Aug 25, 2024
Upon arriving at Lexus of Concord, we were warmly greeted by Moustafa El Desoky, who immediately set the tone for what turned out to be an exceptional car-buying experience. Moustafa's expertise and dedication truly stood out. He patiently spent over six hours with us, ensuring I found the exact car I wanted at a great price.
Throughout the entire process, Moustafa's communication skills were impeccable, making every step of the purchasing process smooth and stress-free. His kindness, knowledge, and genuine passion for his job were evident in every interaction. It's clear that Moustafa takes pride in delivering top-notch service, and because of him, Lexus now has a lifelong customer.
I highly recommend Moustafa to anyone considering purchasing a Lexus at the Concord dealership. He is an outstanding professional who made our experience at Lexus of Concord unforgettable. I'm thrilled with my decision to choose Lexus, and even more grateful that Moustafa was the one to guide me through this process.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Brianna
Aug 26, 2024
Mariana, we're delighted to hear that Moustafa provided such an exceptional experience at Lexus of Concord. Your kind words mean a lot to us and we'll be sure to share them with him. Enjoy your new car!
- Alma W.Paradise, CA031Aug 8, 2024
Dear Lexus of Concord,
My sincere and heartfelt thanks for your team's exceptional customer service during my recent car purchase. Eva's informative guidance on the warranty options, combined with Ovais's detailed vehicle knowledge, very friendly, non-pushy approach, and excellent communication, truly made the whole experience a pleasure. The car looked absolutely beautiful, the lovely big red bow was a very sweet touch, and I couldn't be happier with my new purchase. Lexus of Concord's outstanding service has left a lasting impression, and I am truly grateful for all your help.
Warm regards,
Mark and Alma WilliamsHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Brianna
Aug 9, 2024
Alma, congratulations on your recent purchase! Thank you for choosing to do business with Eva, Ovais, and our team at Lexus of Concord. We are always happy to assist you. Take care and enjoy your new ride.
- Monica W.Antioch, CA3551Aug 3, 2024
I recently purchases a Lexus UX 300h. I had done a little research and knew this was the car I wanted. I usually keep my cars for a long time. In fact my previous car was a 2007 Honda CR-V so I wanted something that would last a long time. My brother had recommended Lexus and so I checked the website. Via the online portal I was connected with Kiel Busler. This process took about a month and a half between emails, text messages, phone calls and finally a visit to check out the car. Kiel has the patience of a saint. The process took so long because I was out of the country for a while but Kiel still stayed connected during my travel. Once I finally made it to the dealership Kiel showed me the car that I wanted and we went on a test drive. Kiel suggested that we test drive another car in my price range just to see my different options. So glad he suggested that. I still ended up with the car that I wanted. Kiel walked me through next steps in the process and went through all the details of the car.
I am so happy with my new car!
Thank you Kiel!!!!Helpful 1Thanks 0Love this 0Oh no 0