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Highlights from the Business
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15 years in business
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Services Offered
Verified by Business
Coloring Services in 519 reviews
Hair Treatment Services in 23 reviews
Women's Haircuts in 5 reviews
Blowout Services in 1 review
Hairstyling Services in 159 reviews
Men's Haircuts in 8 reviews
Hair Extension Services in 4 reviews
Products for Sale in 1 review
Review Highlights
“Joanne really took time to make sure all my thoughts were heard and that she gave me exactly what I wanted.” in 82 reviews
“Throughout the process I could see how much care and attention to detail Anthony put into each and every single section.” in 74 reviews
“Ivo was very friendly and present during the entire 5 hour process, walking me through in a friendly and low key way.” in 100 reviews
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About the Business
Business owner information
![Photo of Carlos L.](https://s3-media0.fl.yelpcdn.com/buphoto/cQmug75P3RavoN1R7tSP0g/90s.jpg)
Carlos L.
Limón Salon is an award-winning hair salon specializing in personalized haircuts, color, lived-in/dimensional blonding, extensions, smoothing and treatments. Diversity. Inclusivity. Individuality.
Ask the Community
Q:
Hi, Can we get a consultation to see if my daughter's hair is healthy enough to get bleached? She's been bleaching herself. Black Asian hair. The last time she bleach it was 2 months ago. Thank you! Lena
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No answers yet. Answer this questionQ:
I am a muslim woman wearing a hair cover. I need a private area for hair cuts. Does this place offer such service?
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Overall rating
1217 reviews
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- Kristin K.Menlo Park, CA01Aug 10, 2024
I was so thrilled after my recent cut/color with Halia! She really listened carefully to what I wanted, took time to customize to my needs, and made my hair look so natural and consistent with what I wanted. The salon also is fabulous with free snacks/full selection of drinks, luxurious Oribe products, and easy parking. Can't wait to book again with Halia!
Helpful 0Thanks 0Love this 0Oh no 1 - Sam C.Pequannock Township, NJ21161Aug 10, 2024
I had a great experience at Limon Salon! It was my first time visiting the salon and my stylist Abri was so great!
I booked a blonding service with a styled cut + blow dry and it turned out better than I could've hoped. Abri is very nice, professional, and skilled at what she does. There is an overall good and cool vibe here and I felt very well taken care of by the whole staff. Looking forward to returning!Helpful 0Thanks 0Love this 0Oh no 0 - Mimi C.Union City, CA1214Aug 18, 2024
I had a very disappointing and negative experience with stylist Destiny and the store manager Julissa. I used to go to this salon before pandemic and had great experience with highlight and haircut. There must have been a change of management that contributed to the low quality of service and the negative reviews here (I should have trusted the reviews and spent my $550+ somewhere else). For potential customers who are considering this salon, please save your money and time.
- Unreasonable way of charging for service.
When I first met Destiny, I had a good impression of her and thought she was nice. She told me I needed "color correction", which would be an hourly service, and mentioned I had "box dyed" my hair. I trusted her judgment and didn't even question it (in hindsight, I should have asked what is the standard for this hourly charge vs non hourly charge). As for "box dye", I used store-bought hair color to dye my hair about 2 years ago; if box dye was the reason for this "color correction", I don't think something from 2 years ago would be relevant. The first picture shows my hair when I first met Destiny - the color in the picture was done by another salon.
- stylist being very inexperienced and does not justify the (obscenely expensive) hourly charge.
I spent $550+ (including tip) on a 4 hour appointment with Destiny, the goal was to have a "balayage" highlight look. She seemed to work hard, but the result of that session was not satisfactory (see third picture) - the highlight was very brassy and patchy, which shows the (lack thereof) experience level. After the session, I expressed concern on how uneven the colors turned out to be and how brassy it looked, and all she told me was, it was all because of my hair, and the only way to improve it was to schedule another paid session with her.
- complete disregard of customer experience or customer satisfaction
Trusting her judgment, I did make the second appointment, fully intending to pay for it. When confirming the appointment with the receptionist, I wanted to confirm the cost and asked about the details (I didn't know whether it would be hourly charge again), and I explained this appointment was to improve the outcome of the first appointment. The receptionist then called back and told me they would offer a complimentary toning session. On the day of the session, Destiny first sat me down and sternly told me, "you left confused last time, and I felt sorry I had to cancel a week ago for your session, but I want to let you know, I would absolutely charge you in any other circumstances". It was ridiculous she would think I was there to trick her into doing another free session - Destiny, I made time and drove far to correct something that I wish I didn't have to with the large amount of money I spent. If Destiney was good at her job, I would be a satisfied customer happily spending that money; but she was not, so I had to make time to correct her mistake, and I had to sit there to let her lecture me?! That's just too outrageous.
The outcome of the second session was bad, Destiny dyed my hair black with patchy, uneven, random yellow color in my hair (see second picture). I later got in touch with the store manager Julissa who told me the only solution was to "add a couple of highlights" for free. Julissa, with your professional hair salon management knowledge, you tell me if "adding a couple highlights" is going to fix my black hair with patchy yellow color? Of course she wouldn't know or care - when I asked why I was being charged hourly in the first place, she said "I don't do hair, I don't know". Wow, you don't do hair but you call yourself a store manager at a hair salon. Shame on you and your team.Helpful 0Thanks 0Love this 1Oh no 1Business owner information
Carlos L.
Aug 22, 2024
Dear Mimi (Whenfei),
Thank you for sharing your feedback with us. We sincerely apologize that your experience with our color correction service did not meet your expectations. Our goal is always to ensure our clients leave feeling confident and satisfied, so it's disheartening to hear that we fell short in your case.
We would love the opportunity to make things right. Please reach out to us directly at so we can discuss how we can better meet your needs and provide a solution that works for you.
Your satisfaction is our top priority, and we value your trust in us.
Sincerely,
Carlos
Limón Salon Founder
____________________
Below is the Color Correction Consent Form you agreed to and signed on 5/18/24 before your service.
____________________
- I agree to perform a strand test (if needed) to make sure that the integrity of my hair will stay intact during the corrective services.
- I acknowledge that color correction is a process and that it may take several visits to achieve my desired look.
- I acknowledge that the outcome of the process is not guaranteed and is dependent on how my hair reacts to salon chemical services.
- I understand that toners are not permanent and hair can turn brassy after few weeks due to factors out of anyone’s control. I understand that everything from the minerals and chlorine in our water, and the sun can change the tone of the hair.
- I agree to the stylists' color correction pricing, knowing the price may adjust more or less depending on how long the corrective process takes. I understand the pricing does not include any future visits due to fading or changing of color.
Have you used any of these in your hair in the past? Please select all that apply. *
Henna Dye
Box Color
Hair Color Remover
Brazilian or Keratin Treatment
Relaxer or Perm
None
Other
It is your personal responsibility to be upfront and honest about your hair history and to reveal any of the items listed above as they may cause negative reactions to salon chemical services. Any damage caused to the hair and or scalp as a result of undivulged information during the consultation is not the responsibility of the salon or stylist(s). *
If you answered yes to any of the questions above, please let your stylist know during your consultation before your color service begins. *
By signing below I acknowledge that I have read and understand the Color Correction Consent Form and give Limón Salon my voluntary consent. - Jul 21, 2024
Limon Salon has this beautiful and posh boutique vibe. Walked into the salon on a Friday evening and it was busy! The check in area had nice displays of popular hair products. They offered me anything from the snack and drink bar while I waited for my stylist to be done.
I made my appointment with Destiny a week or 2 before. The reservation process was pretty easy online. You search up who you want and what kind of service you'd like. They require your card info for the appt and charge it 48 hours in advance. Cancellation is ok if more than 48 hours. You can choose to pretip too.
Destiny was very fun and helped me decide my final details for my haircut. I told her I wanted low maintenance curtain bangs and she gave me options. She also kept my length by trimming the ends of my layers. Her head massage after the hair wash was sooo calming that I almost fell asleep!
During the cut she gave me so many pointers on how to maintain my hair's health. We tried lots of different hair products. At the end of the cut she asked if I wanted any samples which was nice.
My haircut was $110 not including tax. Other stylists range from 110-150. You pay a premium but the service and quality is exceptional.Helpful 2Thanks 1Love this 1Oh no 1 - Stephanie E.San Jose, CA092Aug 5, 2024
I recently had an appointment with Gabriela for a haircut and toner, and she did an exceptional job with my hair. She listened attentively to my preferences and executed exactly what I wanted. Gabriela was very gentle and considerate, asking me to let her know if I felt any discomfort during the process. She explained each step as she worked on my hair. I highly recommend Gabriela; she is fantastic!
Helpful 0Thanks 0Love this 1Oh no 1 - Prashast K.San Jose, CA015Jun 15, 2024
The services are excellent! Even though we're not regular customers, whenever my wife and I have gotten hair styling/cuts there, we've always been satisfied. Hank, the stylist, is truly exceptional. I've relied on his advice and services multiple times over the past 4 years, and he's always been spot on. Thank you, Hank!
The only concern I have is with the scheduling process, as I've encountered issues every time I've visited.Helpful 0Thanks 0Love this 0Oh no 1 - Gloria C.San Jose, CA12336Jun 1, 2024
Just finished getting full blonde highlights at Limón Salon and Cecelia did an amazing job! I showed her a picture of what I was looking for and she was able to get the color just the way I wanted it. It's been about 6 months since I did my hair full blonde but the roots grew out, so the highlights were exactly what I needed! I loveee the result! It was my first time at Limón Salon and it is a beautiful salon with good music and awesome staff! Thank you Cecelia!
Helpful 1Thanks 1Love this 1Oh no 0 - Lisa M.San Jose, CA65735May 17, 2024
I booked an appointment for a haircut with Maura to fix an uneven haircut I had from a few weeks ago with someone else.
Booking the appointment was easy.
The day of the appointment, the receptionist was attentive and friendly. They have self-check in options, and they offer snacks and a variety of drinks.
The salon is clean, well lit (perfect lighting) and had a great vibe of happy workers and clients.
Maura was friendly, greeted me and took the time to talk with me about what I wanted to achieve with my hair. She really took her time to explain in detail what happened to my hair and how she could fix it. She really listened to me.
At the wash area, I was given a couple of options of types of shampoo brands I wanted to try which was nice! I enjoyed the head massage... it was super relaxing.
Then back in her chair, she took her time and cut to perfection. I didn't feel rushed and was super relaxed. After the blowout, she went through her cut again to ensure everything came out perfect... and it did.
I'm so happy I found Maura! I highly recommend her and can't wait to go back in soon :)Helpful 0Thanks 0Love this 0Oh no 0 - Tetiana S.West San Jose, San Jose, CA042Jan 4, 2024
Late Cancellation, Unfair Policies
Received a cancellation notice just an hour before my appointment at Limon Salon. Disappointed that their 48-hour cancellation policy doesn't seem to apply when it's them canceling. Unfair treatment and lack of consideration. The salon should reassess their policies for a more equitable experience.Helpful 10Thanks 2Love this 4Oh no 3Business owner information
Carlos L.
Jan 4, 2024
Hi Tetiana,
We sincerely apologize for the inconvenience caused by the unexpected cancellation of your appointment. Our stylist fell ill, and we prioritize the health of both our team and clients. We understand this may disrupt your plans, and we're committed to rescheduling you at the earliest convenience with a complimentary treatment upgrade as a gesture of our apology. Your understanding and support mean the world to us during these unforeseen circumstances. Please let us know your availability so we can make it right.
Sincerely,
Carlos - Abia R.San Jose, CA16616Nov 24, 2023Updated review
UPDATE: CARLOS IS A PATHETIC SALON OWNER.
Carlos, if what I'm saying is untrue, why respond in the first place? Why have you been updating and replying on Yelp for the past few days? Aren't you a BIG salon owner? Don't you have better things to do than reply to fake Yelp reviews? You already made yourself look so stupid, don't make yourself look any more foolish lol
Believe Carlos at your own risk. I was present throughout the entire process, and I paid. I saw my mom's hair become red and damaged myself. I even heard Priscilla saying that she doesn't get paid for this myself. The funny part is, Carlos wasn't there himself AT ALL.
My mom and I were the clients, and the issues I'm addressing are real. Nothing I'm saying is a lie. He asked for my mom's review, and now he's using it against us. It doesn't matter who wrote it; a review is a review, and ours is based on genuine experiences. Carlos is an awful and unprofessional salon owner who avoids addressing real issues and instead blames the customers.
Carlos sidesteps the problems I raised regarding the salon services. Instead of addressing the actual issues with the services, all he focuses on is accusing me of posting a false review. The main concern is the poor quality of services, but he tends to deflect from that.
We talked for about 20 minutes, and he said he will get back to me by the end of the day. After not hearing from him, I texted him twice politely. When still no response, I posted on Yelp, and now he's being petty about it. Don't expect anything from him. He's a horrible person.
Do not go to this salon!! Why? Please see for yourself. Can't reply to Carlos since he blocked me after dming me himself lol.
Here is an update:
Carlos, if you think my review isn't honest, that's your opinion. Of course, you're going to defend your salon. Let me make it clear: my mom is so unhappy she wants to sue. So don't tell me how she feels; you weren't even there. What kind of owner are you? You're nowhere to be found when issues happen in your salon. Blindly hiring people, charging a lot for a lousy job - that's not okay.
It seems you're doing everything to make my review seem false. Why not explain why Priscilla skipped the strand test or didn't blow dry the hair? Your so-called complimentary adjustment means nothing; she wouldn't have needed it if Priscilla did a better job. And please tell me, what good did the complimentary adjustment even do? The complementary adjustment was only scheduled so that Priscilla could fix her mistakes. During the complementary adjustment, she added a lot of gold highlights to cover the red hair from the day before.
Also, maybe pay your stylists better? Priscilla said she doesn't get paid for blow drying after a color appointment. What kind of salon is this?
You're trying to act like you, your salon and the stylist, Priscilla, aren't to blame. If that were true, you wouldn't bother responding on this public platform. But you did, because you know you're at fault!
I went through other one-star reviews, and I noticed your responses are quite arrogant. It's clear you don't really care about your customers. Here's a piece of advice: try being a more humble salon owner. Taking constructive feedback with humility can go a long way in improving your business.
Don't forget to read the actual client (my mom's) review of this salon. You asked for it.Helpful 9Thanks 0Love this 0Oh no 3Business owner information
Carlos L.
Nov 22, 2023
UPDATED RESPONSE:
Abia, you are angry because I publicly proved that your review was NOT HONEST. I showed that we had a conversation on Instagram the day you reached out and before our 19 minute conversation over the phone the next day when I addressed all your concerns about your moms hair. I was incredibly responsive to you even though YOU ARE NOT OUR ACTUAL CLIENT. Abia you are now retaliating because I blocked you on Instagram after you threatened to have your mom (Amina M.) write a bad review. It is obvious that you created that Yelp account today 11/24 and wrote that review as well. Thank you for providing the screenshots for those DM's. You can continue to attack me and my business with false reviews on Yelp but we will not be providing you a refund. We also do not respond to threats. You have been blocked from our salons and social media accounts.
Hi Abia,
Thank you for your feedback. This is a well written review, but it is NOT HONEST. Priscilla did everything she could to make your mom happy including providing a complimentary adjustment service. Your mom liked her hair but you on the other hand were not happy with anything Priscilla did for your mom. You controlled the entire appointment and are now the one writing a review, NOT HER ACTUAL CLIENT.
You say I wasn't responsive, which is also not true. You DM'd me on Instagram on Nov 6th at 6:40pm and I responded that same evening (I would leave a screenshot of that conversation here if Yelp had that feature). We then had a phone call on Nov 7th at 9am the next morning for almost 20 minutes addressing your concerns about your moms hair. Yes that was me that you talked to. I explained to you that we already provided your mom a complimentary adjustment. You then asked if anyone else would be able to do your moms hair, and I said I would see if any other stylists would be willing to work with your mom to change her color for the 3rd time. Unfortunately because of your extremely controlling behavior, no other stylist at Limón feels comfortable doing your moms hair in fear that you will stand there the entire appointment telling them what to do like you did with Priscilla. We wish you and your mom the best.
Sincerely,
Carlos
p.s. Pricilla may be newer to Limón Salon, but that does not mean she is new to doing hair. Priscilla brings lots of experience from her previous salon in Campbell.Nov 18, 2023Previous reviewThis is a long but HONEST review of this salon:
0 stars if possible :(
I recently visited Limón Salon with my mom for a hair service from Priscilla, and unfortunately, our experience was far from satisfactory. During the initial consultation, Priscilla confidently assured us that she could achieve the desired look for my mom's hair. She had promised us! However, the execution of the service fell short in several aspects.
Despite spending an entire day on my mom's hair, Priscilla failed to deliver the promised result. We specifically expressed our concerns about not wanting red or excessively gold tones, yet my mom left the salon with red hair after the first session. This left us with a sense of frustration and disappointment. My mom had to go to work with the red hair the next day.
Furthermore, it's customary to complete the styling process, including blow-drying/styling, when coloring a client's hair. Priscilla neglected to style or blow dry my mom's hair, allowing her to leave with partially wet hair. This left us feeling confused and concerned about the final appearance.
What's even more disheartening is the lack of responsiveness and accountability from Limón Salon's owner, Carlos, after we reached out to address our concerns. He said he will call me yet I received no calls or responses to our inquiries. This kind of unresponsiveness demonstrates a severe lack of commitment to customer satisfaction. Essentially, they charged a significant amount for a poorly executed job and disregarded our concerns.
Furthermore, the fact that Priscilla did not perform test strands during the consultation to understand how my mom's hair would lift reflects a lapse in professional judgment. The subsequent over-processing of her hair, despite the extended timeframe, resulted in a final look that not only missed the mark but left her hair in worse condition than when we initially entered the salon.
When scheduling the appointment, I was unaware that Priscilla had only joined the salon two months ago. Had I been informed of this, I would have opted to schedule with a senior stylist. Priscilla told my mom she joined two months ago during the appointment. Clients should be provided with this information or, at the very least, it should be displayed on the website. This lack of information contributed to the mismatch in expectations, as I believe an experienced stylist may have better navigated the complexities of my mom's hair request.
During my mom's hair appointment, I noticed that Priscilla's shoes got stained with hair dye. In an effort to show our appreciation for her hard work, I took the initiative to buy her new shoes and even provided lunch. However, despite these gestures, it was disheartening to feel that the same level of care and consideration was not reciprocated towards us as clients.
I want to clarify that I'm not counting favors; instead, I'm aiming to convey that I recognize and appreciate the effort she put into her work. My intention is not to undermine her, but rather to provide context to the situation.
In light of this experience, I strongly advise others to reconsider choosing Limón Salon for their hair needs. The combination of unmet expectations, poor communication, and a lack of accountability ultimately reflects a subpar level of customer service that falls short of what one would expect from a reputable salon.