Lou's Auto Repair

Not sure where to start except to say - wow - this is what service looks like. Brought in a car to get a second opinion on an issue. Lou went with me on a test drive, talked through options, put the car up to take a look around. Gave some more thoughts, but never, ever, gave any pressure to do any work. He gave his opinion, thoughts, and provided a reasonable, logical assessment based on what he could see.

And after all of that, over an hour of this man's time, because we ultimately decided we didnt need to have him keep the car overnight or anything, NO CHARGE! That's right, he did all of that and didn't ask for a dime! I mean, I can't remember the last time I had this type of service experience - especially with a mechanic.

Lou definitely cares about his customers and their experience. I will without question, whenever I have a real legitimate issue with my cars, give Lou my business. Well done and thank you Lou!

So after 16 years, the starter on my Honda finally gave out (typical symptom: you turn the key, the dashboard lights up, but it doesn't make the "tuh-tuh-tuh" sound aka silence). Often a weak battery is the culprit, but I figured it was something else as the battery is pretty new (2 years), and the engine cranking ("tuh-tuh-tuh") became slower and slower.

My friends tried to jump the battery anyway without any success. So it was off to AAA for a tow to Lou's, whom it's been a while since I've been (fortunately) but remembered from my previous meeting that he's genuine and honest.

He has changed locations to a much bigger facility (sounds successful!) including a vehicle lift that looks like it could raise a semi so if you have a huge vehicle, Lou's can likely handle it.

The best parts about Lou's is - he responds quickly, honestly, professionally (you're not going to be ghosted); your issues will be fixed (and if it can't be, he'll let you know without wasting your money on unnecessary repairs); and he does his absolute best to make sure you're taken care of - he'll answer any questions you have, he'll listen to any of your concerns, and he'll just do you right as best as possible.

I was surprised to be able to be on the road again on the same day and much less worried about being stranded somewhere unable to start :) Thanks again Lou (Luis) and team - hope my car continues to run strong and will come back if any issues arise.

Amazing amazing service!!! I've been here 3 times already (bad luck me) but all 3 times the owner (I'm guessing is Lou) was fantastic! I came here twice for a nail in my tire to get patched and one to get my tires rotated. The last visit for the tire patch I called at 5pm (they close at 6) and asked if I can come in for a patch. No hesitation, they were welcoming and said to come over. I pulled up and immediately, Lou recognized me and got to patching. Within 5 mins, my tire was patched!! Honestly the best car shop I've ever been to! Tire patch is $35! Can't recommend this place enough!

Brought my car in today for a burning smell. Lou checked it out quickly and figured out the issue was caused by a plastic bag that had gotten stuck on the underside of my car exhaust, causing the burning smell. His guys hoisted up my car, cleaned it up, and had my car back to me in 10 minutes. What was crazy was he didn't charge me a thing.

I have had poor past experiences with repair shops being condescending. Not in this case. I really appreciate this places's honesty and professionalism. Not to mention I can trust him not to rip me off in the future. I will definitely be back (and recommending to my family as well!).

Thank you, Lou!!!

It's difficult to find a mechanic who is honest and wants to ensure that what you're getting replaced is what you really want, vs trying to tag on many other things and charge you as much as possible.
I love that. New to the area, and away from family, so with car troubles for a girl it can be kinda scary out there and very grateful for them!!
Highly recommend!

Notice a rear tire leak after parking the car.

Called all the nearby Burlingame tire leak places as I live very close. People were either unfriendly, didn't pick up, or said the wait would be anywhere from 1-4 hours.

Lou's repair told me to drop by and said they could work on it immediately. I am 10 mins, got there, and he patched and plugged the leaking tire without any wait. Might have been a lucky day since their work was not piled up bbut Lou's experiences was friendly, affordable, and straightforward.

My Audi Q7 had issue as the air wouldn't flow for defrosting the windshield. I brought my car to the Audi dealer and learned that this issue was not covered by warranty and quoted for nearly $2000 dollar to fix the issue. As the dealer wasn't explained the issue to me very clearly and the communication seems not transparent, I decided not to repair at the dealer. The dealer charged $300 dollar for diagnosis fee. I called around the local shops. Luckily, I found Lou's auto repair Burlingame.

I absolutely was astonished by Luis' professionalism and honesty. He told me the details about which part had issue. Luis personally went to the Audi dealer to find the part for my car, unfortunately the part that dealer offered was not compatible with my car. Luis found a temporary fix for the issue (now the AC flow works). Luis stated that we need to find the correct part to fix the issue until then he wouldn't charge me anything. Luis' team had already spent several hours on my car to find out the issue and tried to fix the issue. For a person like me, who knows nothing about car mechanics, Luis could easily charge me one/two thousands, I wouldn't even know.

Luis will absolutely be my go-to guy for anything related to my car. I highly recommend lou's auto repair to anyone in need of reliable and trustworthy auto repair service.

Lou's Auto Repair is the Best in the Bay Area! I have dealt with a few different shops on the Peninsula due to having a Cadillac CTS with alot of issues. Lou's Auto Repair is very honest, reliable, friendly and really knows cars! I will forever be grateful for this 5 star auto repair shop for squeezing me in last minute due to a back window not rolling up. He is affordable and does great work! I am so thankful to have found Lou's. Highly recommended.

The service was amazing. Louis repaired my tire in less than 10 minutes and he was very helpful in explaining the process when asked. The price value was excellent. This was a great find by me and I will use Lou's for all my future auto repair needs!

As a woman, I am used to automotive staff either talking down to me or actively trying to cheat me. I'm always on the defensive when I take a car in.

Lou and his guys give an honest estimate, are transparent about charges, don't act offended if you question something, are clear about when parts can be delivered, don't claim parts are worn out when they've still got life in them, tell you when to come back to get something checked, do the work well the first time they try, and are courteous and professional for every part of the interaction.

Lou's Auto Repair is the holy grail of auto repair.