Lous Car Care Center
Photos & videos
Services Offered
Verified by Business
Review Highlights
“In my time spent here in Syracuse area, many people I have spoken/ done business with are also fans of Lou's.” in 17 reviews
“For those in tune with technology, they have extensive appointments online, photos of car issues or not.” in 2 reviews
“Absolutely amazed with the professionalism, courtesy, and respectfulness of the employees here.” in 2 reviews
You Might Also Consider
in Auto Detailing
About the Business
Business owner information
![Photo of Lou C.](https://s3-media0.fl.yelpcdn.com/buphoto/31uhwxGQoCvZsy6zitV57Q/90s.jpg)
Lou C.
As a multi-year winner of AAA's most prestigious “Top Shop Award”, Lou’s Car Care knows what it takes to repair your car, truck, or SUV. With our experienced technical staff, we can assure you that we will treat your vehicle as one of our own. We offer a nationwide 36-month / 36,000-mile warranty on parts and labor. So you can rest easy knowing that your investment in your vehicle is protected. As a AAA Approved Auto Repair Shop, Lou’s staff is ready to handle all your vehicle's repair and maintenance needs. In today's world, most dealerships offer brand-specific service centers only. We want you to know that Lou’s Car Care stands out from this crowd. We repair all makes and models- including Domestic, European, and Asian product lines.
Location & Hours
Amenities and More
Ask the Community
Q:
How much does a smog check cost?
A:
No answers yet. Answer this question
People also searched for
Recommended Reviews
![Photo of Username](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-19e0a8ff85b15f4bbd79.png)
Overall rating
31 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Izzy B.New York, NY01Jan 21, 2022
I have been taking my vehicle to lou's car care for years , very knowledgeable service staff and great mechanics they know how to diagnose and fix cars the right way plus they have a 24 months parts and labor warranty, highly recommended this repair shop
Helpful 0Thanks 0Love this 0Oh no 0 - Oct 25, 2022
When I lived in Baldwinsville about 6 years ago, I found Lou's Car Care and have stuck with them even after moving to Liverpool! I don't know a lot about cars and can sometimes feel intimidated or that I'm being taken advantage of when I bring my car somewhere for service, but I don't feel that way at all with Lou's!
Their service is quick and top notch! They send a very detailed vehicle report with photos of your car in real time. The report lets you know if there is anything that requires immediate attention and offers suggestions based on manufacturing recommendations. However, I have never felt pressured to add additional services!
Overall I would highly recommend Lou's Car Care if you are looking for a reliable place to bring your car!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Luigi C.
Oct 31, 2022
Thank you very much for the kind words, Emily! We are so happy to know that you are satisfied with our service. Your review means so much to us and we are so thankful for your patronage. We truly appreciate it!
- Scott H.Syracuse, NY44444Jul 9, 2021Updated review
https://youtube.com/shorts/Y2cCz3i4eEc?feature=share
And you said it couldn't and shouldn't be done. I guess that's easy to say when it's not your money?Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Luigi C.
Jul 9, 2021
Hi Scott,
We are sorry to hear that you were not pleased with your visit to our facility. Customer service and satisfaction are our top priorities and we take feedback very seriously.
After discussing this matter with our Service Manager, who holds the same certification and years of experience in the auto industry as yourself, we were informed that he brought you into the shop to personally go over the recommendations made for your vehicle. Our master technician conducted a thorough vehicle inspection and we presented the issues at hand. You provided your own parts that you wanted us to install but they did not fit to the factory exhaust components properly.
Your vehicle is 14 years old and has extensive rust underneath. Additional repairs would have to be made to your exhaust system, in conjunction with your supplied part, if we had just "cut off a bad flange and put on a new one". The risk of damaging other components on your exhaust system were too great due to the excessive rust present at the time of your appointment.
In your particular instance, best practices at any repair facility, would be to recommend a complete replacement of the exhaust system. We could not, in good conscience, make the repairs you had in mind.
You decided not to move forward with any repairs and were not charged for your appointment as we provided the vehicle inspection as a courtesy. We did not give up on your repair. We presented our findings and let you make the best decision for you and your vehicle.
Thank you for the opportunity to inspect your car. We respect your opinion of our shop and the decision made for your vehicle. We hope that you were able to make safe and proper repairs to your exhaust system.Jun 3, 2021Previous reviewWhile I am sure the quality of repairs are good, I just can't recommend.
It's hard to find people who fix cars and who are truly knowledgeable.
Now the industry standard is to throw new shiny parts at everything. Unnecessary consumerism in many industries is a big problem due to less then honest people and naive, under informed customers. And most in the industry would like to keep things this way.
Gone are the days of people making things work, skill, honesty, creativity and ingenuity.
While this place was willing to do something most shops do not, they failed at the task and did not present any options I knew were available.
Knowing I wasn't going to be willing to pay the price and do a repair that was unnecessary and costly, they threw there hands up and gave up.
Instead of them asking me to purchase an entirely new muffler, they easily could have cut the bad flange off and welded or clamped a new flange on. The entire rest of the muffler and it's pipe are in good working condition.
But they served to make little money off of it.
Honesty is how you buy not only my repeat business, but it also purchases my opinion of your business practices that I decide to share with others.
It's hard to find people who aren't just looking for quick bucks or to get over on people.
I have 15 years in the Automotive repair industry, hold a G1 and Service Advisor ASE, have been a New York State automobile inspector, have worked at numerous dealerships and service centers in the area and have a strong reputation of integrity and honesty in the community and with my past customers. - Warren B.Liverpool, NY06Dec 7, 2022
Very professional. For those in tune with technology, they have extensive appointments online, photos of car issues or not. My inspection included multiple photos of items passing inspection along with services they recommend etc. comforting to know what should be attended to. No pressure to perform these services either.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Luigi C.
Dec 9, 2022
Thank you for trusting us to complete a NY State Inspection and a Tire Rotation on your Honda, Warren. Your 5-star review is very much appreciated! We love to get feedback, especially from our happy customers. Thanks again!
- Larry B.Baldwinsville, NY015Jun 3, 2021Updated review
All I needed this time was an oil change. In and out within 30 mins. Received a text shortly thereafter with results of the courtesy check. It alerted me to schedule an appointment next month for NYS inspection. The courtesy check now includes photos of your car and various items checked. Great use of technology!
I've been doing business with Lou's for a good ten years now and to sum up the service: IT IS THE BEST!Helpful 1Thanks 0Love this 1Oh no 0Aug 12, 2017Previous reviewIf you live in the Baldwinsvillea area Lou's Car Care is THE place to take your car. We have been doing business with Lou's for about six years now and have never been disappointed. Compared to our previous car service Lou's has saved us money and provided excellent service quality.
LAST WEEK LOU'S SAVED THE DAY FOR ME!!! With a trip scedued to Pennsylvania a tire went flat the day before. I called Lou's at 11:30 am and asked if they could look at the tire. A 1:15 pm appointment was set. Upon checking the tire I was advised that it was not repairable. I wasn't surprised since my tires were at life end. When I said I wanted to replace the tires with the same brand and model that came with my Prius I was told they could have them replaced by end of day. They were and I was on my way to PA early the next morning.
LOU'S CARE CARE NOT ONLY PROVIDES GREAT AUTOMOBILE SERVICE, THEY UNDERSTAND CUSTOMER SERVICE AND DEMONSTRATE IT EVERY TIME WE TAKE OUR CARS TO THEM!Jul 3, 2016Previous reviewI don't believe you can find a better place for automotive service in the Baldwinsville area. The work is always well done and the pricing is fair. The people at Lou's always take the time to discuss what has been done, what should be done next, what can be scheduled for a later time, and if there is any serious problem.
May 19, 2016Previous reviewLou's Car Care has been a great place to do business. The news about my car last week wasn't good but it was factual and complete with costs so I could make a decision whether it is time to buy something new. And our experience over several years has been that Lou's does great work at fair prices.
- John E.Rolla, MO011May 11, 2022
Troubleshooted my car problems very quickly, kept me informed, and were very professional.
Helpful 0Thanks 0Love this 0Oh no 0 - Micah M.Newfield, NY02Aug 13, 2020
I'm not really the type to leave a review (I think this is like the fourth review I've ever done) but the experience at Lou's was so exemplary, I wanted to encourage others to do the same. Buying a car can be so fraught and confusing. We have purchased our family cars from craigslist in the past just to avoid the hassle of anxiety-inducing, over-eager (or downright dishonest) salesman and the price gouging that often occurs at dealerships.
From the very beginning, Lou was utterly kind, welcoming, patient, professional and prepared - no detail was overlooked. He went miles above and beyond what I ever expected in a car buying experience - dare I say it was actually enjoyable? In the first draft of this review I started to write some of the many ways that he exceeded our expectations, but the review was beginning to turn into a novel so I had to do some editing.
For those looking for a great value, look no further than Lou's. Not only was the price better than anywhere else we'd seen, the car was in better shape (they immaculately detailed it inside and out TWICE) and had been through more rigorous evaluations in their service department than you would find at any dealership (and certainly any private sale). It was obvious to us that this family business places a much higher value on their place in the community and having happy customers than making a quick buck. Just look at all the other positive reviews (I know we did prior to checking them out).Helpful 0Thanks 0Love this 0Oh no 1 - Anthony C.Wilmington, DE1623416Jun 26, 2017
Great location. When I arrived the staff was friendly and the shop was very clean. I look forward to my next visit. This place definitely sets a new standard for the automotive industry.
Helpful 0Thanks 0Love this 1Oh no 0 - Tim F.Macedon, NY772142Aug 23, 2018
Could not be more disappointed in this garage. Broke down on I90 and was pressured into using them by my AAA insurance. They replaced a serpentine belt and an air conditioning compressor and it ran me $2500 bucks. Yet the moment I pulled off the lot I still had no air and now a ticking in the engine that wasnt there when I brought it in but of course "they didnt do it" so after trying to get it back in I drive an hour and a half to have to sit in their waiting room all day due to their lack of loaner cars only for their "warenteed work" to cost me $120 and for them to tell me to scrap my car after I had already had the $2500 worth of work put in by them. I wouldn't recommend this place to anyone! Steer clear!
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Luigi C.
Aug 28, 2018
Tim sorry to hear you are disappointed with your service experience at Lou's. When you were towed in from the NY State Thruway the A/C Compressor on your Avenger seized and had a catastrophic failure disabling your vehicle and caused damage to your heater return pipe as well from the a/c compressor pully falling off while you were driving on the expressway. The repair costs for that service came to $1,475.43 including sales tax and not $2500 as you had mentioned in your review. When you came back to our shop your concern was that your air conditioning was not working and there was clicking noise that you were hearing. We checked your air conditioning system and found that your A/C Condensor was leaking. There are many components to your air conditioning system and unfortunately, that item had failed unrelated to the repairs that were made to get your vehicle back up and running. Furthermore, the ticking noise we diagnosed to be coming from your engine. We checked your oil and found metal shavings in the oil and noticed the oil had not been changed in 7,000 miles. We performed an oil change per your authorization with the hope that fresh oil would make the noise subside. Unfortunately, that did not happen and is a circumstance that is completely out of our control and completely unrelated to why your vehicle was towed into our facility. Lou's Car Center has been servicing our community for over 42 years and has been an 11-time winner of AAA Top Shop Award by building excellent relationships based on trust with each one of our customers. Please feel free to call me at 315-638-0281 Ext 2. I would gladly like to discuss your vehicle concerns with you. Thank you Lou Cannata Jr.
- Josh S.Cortlandt Manor, NY1371Feb 26, 2020
We recently purchased our second vehicle from Lou. Hands down the best car dealership around. Both times we have purchased vehicles from Lou it was an easy, pressure free, no hassle process. I bought a vehicle from another dealership recently and felt pressured and rushed the entire time, had I known how much Lou is willing to work with you to get you into the right vehicle for you I would have never shopped anywhere else. We will never buy a car anywhere else again. If you need a reliable, beautiful car for a reasonable price, look no further.
Helpful 0Thanks 0Love this 0Oh no 0