Lowe's Home Improvement

Looking soley at the number of stars this Lowe's has, you would think you were entering one of the circles of hell by going here. However, in reading a few of them, it seems that some of the common issues are:

1. Trouble getting a hold of someone on the phone
2. Trouble with appliance deliveries to homes
3. Trouble with appliance pick-up from homes

None of these typically apply to me, and if they don't apply to you, keep reading:

I often order items on Lowes.com and set it for in-store pick-up. I've done this several times, and never had a problem: the pick-up counter was staffed and responsive, and I've gotten my items with no issues. This has ranged from smaller items like spray bottles, to larger ones like skylights. Walking around for items has also been no problem at all.

Lowe's prices are good, pretty much the same as Home Depot, so at times it's a matter of seeing which store has what I need in stock, and going to that store.

This is our local Home Improvement store. While we don't come too often, I've been to this location a handful of times over the last decade. Parking is usually pretty easy, as they share a large lot with the Lucky.

For the most part, they have a pretty standard selection of home improvement departments and goods. Everything from tools, to appliances, to various materials and supplies.

The prices seem to be reasonable; I haven't noticed anything being substantially overpriced. The staff is mostly friendly, with the occasional person going above and beyond, and the occasional person not having a great day.

We also like coming here for their garden center! They have a solid selection of plants, flowers, and gardening accessories. We very much look forward to our trips to Lowe's, especially when we're looking for garden additions!

Great garden area, helpful staff, easy check out IN the garden area rather than lugging your selections inside the store!
A beautiful sunny time now to spend some time in the garden!! Blooming plants will perk up any spot!
Great selection of plants at Lowes. Each is clearly labeled with 1-6 to help you get the sun-lovers and shade plants in the right spot.
They also have hard-scape pavers : bricks etc. and pots here,

Tony, Tony, Tony! I didn't know how popular he was until I met him and spoke about him later to everyone who already knew him! Wow, Lowes need to pay him double for the amazing service he provides. He loooooooooves gardening and will give you simple ideas and tips to beautify your garden.

I didn't like these geranium flowers but he convinced me to mix the colors and I'm so glad. They are pretty! Thanks Tony!

Originally, we ordered a gas range from Home Depot due to the 10% discount at their Sunnyvale, CA store. However, the delivery date was missed twice. The second time, they even asked us to call and reschedule a new date. When I called, the automated guidance was unclear. After spending several minutes on the call, I hung up and went straight to the store for a refund.

We then turned to Lowe's and had a much better experience. We ended up paying only about $70 more but got an upgraded gas range. The delivery service was impeccable. It only took 2 days to complete the delivery, which was done on Friday after our in-store purchase on Wednesday. Additionally, we received constant email updates about the delivery time and the status of our merchandise.

Lowe's will be our first choice for purchasing appliances in the future.

Watching the team here work is like watching a public works crew filling a pothole. Inefficient as all hell; burning dumpster fire.

To the lady working self checkout today, you were literally a body that did not provide any value. A robot would do a better job, 100%.

You say, "Just go to customer service." like that's a minor ask. That's a long wait to have a conversation with a low effort employee that won't listen to or try to understand my concern. A visit to customer service at Lowe's is how you test your patience.

Waited in line at the paint counter behind 5 customers for 15 minutes. No employees in sight. Had to leave. Time is money.

Tom is amazing! He's super friendly, efficient, and helpful with our asks. Make sure to come to this specific Lowe's instead of the one in SF; worth the drive for the amazing service! I've had a couple purchases and returns here and they always come out to help my family move things in/out carefully.

Nice size store that at least had what I wanted, a decent Plunger !

As for the store, easy parking, spacious, and it appeared to be well stocked.
Lowe's also has a large garden center, and decent holiday offering.
As for my shop, I just wanted a well made Rubber Plunger which in this case is made by Korky, the store was stocked with what I wanted to buy so yea I was happy.

Why 3 stars, easy answer my shop was basic and my checkout was done by myself. I'd consider a higher rating if my needs had been more complex.

Came in today I wanted to make some flexible seating for my classroom. Demetrious helped me out first but we had to take a break. Tom came in and helped out. He was amazing and patient. I definitely will
Come back