Lowe's Home Improvement

I recently visited the Lowe's at 491 Bayshore Blvd in San Francisco with the intention of purchasing plants and soil for a neighborhood beautification project. Unfortunately, my experience at this location was extremely frustrating and disappointing, leading me to abandon my project altogether.

First, I discovered that to use a shopping cart, customers are required to pay a quarter. In today's cashless society, it is rare for people to carry cash or change, making this policy outdated and highly inconvenient.

Despite this, I had a dollar bill with me and approached the cashier to request change. Shockingly, she informed me that she couldn't open her register to provide change unless I made a purchase first. I explained my situation, but she insisted that she couldn't help and directed me to customer service.

By this point, my frustration had peaked. Instead of purchasing what I needed at Lowe's, I decided to leave and save my money. This experience was disheartening and counterproductive. The policy requiring customers to pay for a shopping cart, combined with the staff's inability to provide necessary change, created a barrier to making purchases and left a lasting negative impression.

Policies like these may be intended to prevent crime, but they end up inconveniencing and deterring honest customers. Lowe's should reconsider this approach to make shopping more accessible and customer-friendly. My experience at Lowe's was far from seamless and certainly not in line with their claim of prioritizing customer satisfaction.

I hope Lowe's management will address these issues and improve their policies and customer service to prevent similar experiences for future customers.

Not happy. Bought a refrigerator Monday night. They said I'd get a text by Tuesday 5 pm to confirm a Wednesday delivery time. By 5:45 pm no text do I called in. They advised delivery would take place between 8am- noon. That I should get a text shortly.

I arrange to work from home in the morning... still no text. I call in again Wednesday morning to get the text. Now the auto voice reply says the delivery is now set for noon to 4pm !!! After I arranged to be home in the morning. I've been on hold now for over an hour!!! Thanks Lowe's!!! Wondering why I shopped at Lowe's when Best But and Home Depot have the same prices???

What a difference! As you can tell from my previous review, I had a very negative experience at this Lowe's location in the past. In fact, it was not my choice to return to this place at all. However, I was accompanying someone in picking up a water heater that was listed in stock, and that we thought would just be on the showroom floor.

As luck would have it, the water heater was in stock, but was on a shelf, so we had to call for help. It took a few minutes to find someone, and we were told we would have to wait. Immediately, my heart sank, and I was afraid we would be waiting for hours like last time. However, to my pleasant surprise, someone came over in just a few minutes, and we were out the door and back on the road a little bit after that!

I recently moved back to San Francisco, and I've been doing some renovations and repairs to my new place and the closest shop to me is this Lowe's on Bayshore. While the wait times for certain departments are a little bit hectic. I've only had good experiences with the team at the store. One instance, I was looking for blinds to add to my place and gentlemen by the name of Valentino was instrumental in helping me choose and determine what size I needed for my place. One thing I can suggest is get there during an off time. Early in the morning or right after 5 PM. Additionally they had a brand of blinds that could be cut to size on the spot and not too expensive either. That alone saved me a ton of money by not having to order custom sized blinds. My only gripe is having to put a quarter to grab a shopping cart... I don't remember the last time I had loose change on me... lol. Maybe they'll eventually make it an app thing where you can scan your phone and get the cart?? ? LOWE's IT Overlords... I hoping you're listening!!! Overall, be patient, the staff is friendly and this is SF. Nothing is going to happen immediately.

Exceptional service by Miguel. He rung us up at self checkout so we didn't have to. Thank you for hiring friendly staff who are willing to help out and be attentive!

Associate kept harassing me and my dad when we were looking at the item and deciding on the color. He approached us twice when we clearly did not need help. He was not friendly from the start and we felt rushed. If he had approached us with a different tone, maybe I wouldn't need to write this review. He hovered over us the SECOND time and asked what the hell we were doing. In no way were we acting sus or making any damages to the product so I don't understand. We told him we were double checking if the item would be suitable before taking it home and he completely mocked my words. He felt the need to pick a fight like he owned the store. Please mind your own business and take that nasty attitude somewhere else.

Looking for ceramic tile and found a great bargain. Well made and a perfect color and surface texture. Best of all was same day delivery. Amazing!

*had to edit this review as this new fridge is faulty, and it's taken TEN+ attempts to have it replaced; completely inconvenient to have to manage*

Frigidaire Gallery with ice maker. Two on top one on bottom. Annoying customer service. Not at all pleased with the purchase

Lowes is defrauding people along with Frigidaire. Lowe's won't tell you Frigidaire has a 1.7 rating with consumer affairs and a horrible score with the bbb. When your product is under warranty still they won't take responsibility, they just pass the buck and claim to " only sell Frigidaire products".
Before you buy products at lowes look at the reviews and remember there's always a home depot close by. Lowe's only wants your money, after that, "f-u". Lowe's can care less, buy an expensive item and get the warranty if you want to find out the hard way. Don't believe me, believe the 1000 other defrauded customers. My fridge is cracking and poses a safety issue for my little children, Lowe's and Frigidaire could care less. Lowe's told me to sue Frigidaire if anyone is cut of swallow a piece of broken plastic because they " only sell their products ". I've spent over $30k in Lowe's this year. They could care less.

Try to buy something, no help
Try calling to ask a question and nobody pick up the phone, I try 4 times, 4 different departments and nothing